{"product_id":"dealing-with-difficult-people-hbr-emotional-intelligence-series-9781633696105","title":"Dealing with Difficult People (HBR Emotional Intelligence Series)","description":"\u003cp\u003e\u003cb\u003eLearn how to deal with difficult colleagues and clients.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eAt the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if \u003ci\u003eyou're\u003c\/i\u003e difficult to work with?\u003c\/p\u003e\u003cp\u003eThis book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.\u003c\/p\u003e\u003cp\u003eBooks in this series are based on the work of experts including:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eDaniel Goleman\u003c\/li\u003e\n\u003cli\u003eTony Schwartz\u003c\/li\u003e\n\u003cli\u003eNick Morgan\u003c\/li\u003e\n\u003cli\u003eDaniel Gilbert\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThis collection of articles includes \"To Resolve a Conflict, First Decide: Is It Hot or Cold?\" by Mark Gerzon; \"Taking the Stress Out of Stressful Conversations,\" by Holly Weeks; \"The Secret to Dealing with Difficult People: It's About You,\" by Tony Schwartz; \"How to Deal with a Mean Colleague,\" by Amy Gallo; \"How To Deal with a Passive-Aggressive Colleague,\" by Amy Gallo; \"How to Work with Someone Who's Always Stressed Out,\" by Rebecca Knight; \"How to Manage Someone Who Thinks Everything Is Urgent,\" by Liz Kislik; and \"Do You Hate Your Boss?\" by Manfred F. R. Kets de Vries.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eHOW TO BE HUMAN AT WORK.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eThe HBR Emotional Intelligence Series\u003c\/b\u003e features smart, essential reading on the human side of professional life from the pages of \u003ci\u003eHarvard Business Review\u003c\/i\u003e. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.\u003c\/p\u003e","brand":"Harvard Business Review","offers":[{"title":"Default Title","offer_id":48284110160123,"sku":"9781633696105","price":40.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0779\/3917\/9771\/files\/CoreSourceHub_5f2388f2-07d4-4f16-b9b1-cae5dea8e783.jpg?v=1778780809","url":"https:\/\/indiepubs.com\/products\/dealing-with-difficult-people-hbr-emotional-intelligence-series-9781633696105","provider":"IndiePubs","version":"1.0","type":"link"}