{"product_id":"friction-9798999182203","title":"Friction","description":"\u003cp class=\"MsoNormal\"\u003e\u003cspan\u003e\u003cb\u003eLeadership has a\nfriction problem\u003c\/b\u003e. Not because people are weak, teams are broken, or\norganizations lack talent. Because work is happening under more pressure, with\nfewer buffers, and more opportunities for human strain to spread quickly. \u003c\/span\u003e\u003c\/p\u003e\u003cp class=\"MsoNormal\"\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e\u003cp class=\"MsoNormal\"\u003e\u003cspan\u003eIn \u003ci\u003eFriction\u003c\/i\u003e, Ross\nBlankenship and Maggie Sass argue that the invisible force shaping performance,\nretention, trust, and culture is emotional tension — what happens when being\nhuman collides with high expectations. Most of us have never been taught what\nto do with it.\u003c\/span\u003e\u003cspan\u003e We tend\nto think of leadership as strategy and execution, and emotions as a side\neffect. But many workplace breakdowns happen in the moments right before and\nafter something small but charged: a triggering comment, a tense silence, a\nmissed expectation, a piece of feedback that lands wrong. That is where\nfriction lives and that is where this book begins.\u003c\/span\u003e\u003c\/p\u003e\u003cp class=\"MsoNormal\"\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e\u003cp class=\"MsoNormal\"\u003e\u003cspan\u003eDrawing on original\nresearch from a broad sample of the U.S. working population, Sass and\nBlankenship introduce a practical framework for understanding how emotions show\nup at work across three levels: internal friction (your reactions, identity,\nand nervous system), interpersonal friction (trust, defensiveness, feedback,\nand repair), and systemic friction (norms, incentives, staffing, and decision\nstructures). Because friction is contagious, solving only one layer rarely\nworks.\u003c\/span\u003e\u003cspan\u003e \n\u003ci\u003eFriction\u003c\/i\u003e shows\nreaders how to reduce costly friction — avoidable conflict, resentment,\ndecision drag — while using productive friction to sharpen thinking and\nstrengthen relationships. The second half of the book is built around 45\npractical experiments readers can try immediately, organized across all three\ndomains, with a companion website and worksheets.\u003c\/span\u003e\u003c\/p\u003e\u003cp\u003e\n\n\n\n\n\n\u003c\/p\u003e\u003cp class=\"MsoNormal\"\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e\u003cp class=\"MsoNormal\"\u003e\u003cspan\u003eMost leadership books\nlive in one lane: inner work, communication, or culture. \u003ci\u003eFriction\u003c\/i\u003e brings\nall three together. The goal is not to lead without friction. The goal is to\nlead through it, better.\u003c\/span\u003e\u003cspan\u003e Read this\nif you want a sharper explanation for why smart, capable people still\nstruggle at work; practical tools for handling pressure without passing it on;\nand a leadership framework that connects self-awareness, relationships, and\nsystems instead of treating them as separate problems.\u003c\/span\u003e\u003c\/p\u003e\n\n\n","brand":"Maggie Sass","offers":[{"title":"Default Title","offer_id":48421355651323,"sku":"9798999182203","price":29.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0779\/3917\/9771\/files\/CoreSourceHub_9a78b408-820d-4775-a160-39ac9cfdb83c.jpg?v=1780576941","url":"https:\/\/indiepubs.com\/products\/friction-9798999182203","provider":"IndiePubs","version":"1.0","type":"link"}