{"product_id":"orchestrating-experiences-9781933820736","title":"Orchestrating Experiences","description":"\u003cp\u003e\u003cb\u003eEvery interaction the customer has around your brand contributes to the story of their experience. This book provides actionable advice to tell a powerful story your customers will love. —\u003c\/b\u003e\u003cb\u003eKatie Dill, Vice President of Design, Lyft\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eCustomer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? \u003ci\u003eOrchestrating Experiences\u003c\/i\u003e is a practical guide for designers and everyone struggling to create products and services in complex environments.\u003c\/p\u003e","brand":"Chris Risdon","offers":[{"title":"Default Title","offer_id":48287110660347,"sku":"9781933820736","price":54.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0779\/3917\/9771\/files\/9781933820736.jpg?v=1772488102","url":"https:\/\/indiepubs.com\/products\/orchestrating-experiences-9781933820736","provider":"IndiePubs","version":"1.0","type":"link"}