{"product_id":"stellar-customer-service-9781722507305","title":"Stellar Customer Service","description":"\u003cb\u003eWho is the most important employee in a company? The CEO? The CFO? No. The most important employee is the customer service representative.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eCustomer service reps are the face of your company. They are the people that the public sees and deals with. Their attitude and behavior will dictate whether customers come back a second (or third) time.\u003cbr\u003e\u003cli\u003e How to understand customers\u003c\/li\u003e\u003cli\u003e How to lead and empower a customer service team\u003c\/li\u003e\u003cli\u003e How to give customers what they want\u003c\/li\u003e\u003cli\u003e The path to extraordinary service\u003c\/li\u003e\u003cli\u003e The power of active listening\u003c\/li\u003e\u003cli\u003e How to deal with difficult customers\u003c\/li\u003e\u003cli\u003e How to keep your own emotions at bay with obnoxious people\u003c\/li\u003e\u003cli\u003e The role of compromise in customer relations\u003c\/li\u003e\u003cli\u003e Tips for sticky situations\u003c\/li\u003e\u003cli\u003e Follow-up to ensure repeat business\u003c\/li\u003e\u003cli\u003e And much, much more!\u003cbr\u003e\u003cbr\u003eIn an ever-evolving technological era, the role of employees in a business—and how they handle the people who buy your product or service—ironically becomes far more important than ever before. As it becomes easier to lose sight of the people factor, the more you need to focus on it.\u003cbr\u003e\u003cbr\u003eMore than 3 million organizations and 13 million individuals—from startups to the Fortune 500—choose Pryor Learning because it provides more for their training dollars than anyone else. Pryor Learning is the wise choice for igniting, upgrading, and upskilling professionals of all levels.\u003cbr\u003e\u003cbr\u003e\u003ci\u003eStellar Customer Service\u003c\/i\u003e gives you access to the wisdom and expertise of Pryor Learning in enhancing customer service at all levels and all industries. Anyone whose job has a public interface—and anyone who manages personnel who do—will find this book a concise, enjoyable, and indispensable guide.\n\u003c\/li\u003e","brand":"Pryor Learning","offers":[{"title":"Default Title","offer_id":48283491729659,"sku":"9781722507305","price":19.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0779\/3917\/9771\/files\/9781722507305.jpg?v=1772486250","url":"https:\/\/indiepubs.com\/products\/stellar-customer-service-9781722507305","provider":"IndiePubs","version":"1.0","type":"link"}