{"product_id":"thinkwow-9781968127114","title":"think\/WOW","description":"\u003cp\u003e\u003cb\u003e\"Daren delivers a fun, powerful and quick lesson in the power of thinking like an owner.\"\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003e-Seth Godin - \u003c\/b\u003eAuthor of \u003ci\u003eThis is Marketing\u003c\/i\u003e\u003c\/p\u003e\u003cb\u003e\u003c\/b\u003e\u003cp\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/p\u003eIn today’s hyper-competitive marketplace, average service is invisible—and bad service goes viral. The only\npath to lasting customer loyalty and explosive growth is delivering moments of WOW at every touchpoint.\u003cbr\u003e\u003cbr\u003e\nIn \u003ci\u003ethink WOW: Exceptional Customer Experience\u003c\/i\u003e, bestselling author and culture architect Daren Martin,\nPhD shows leaders, managers, and frontline employees how to transform ordinary transactions into\nunforgettable experiences. With punchy insights, powerful stories, and a visually dynamic format,\n\u003ci\u003ethink WOW\u003c\/i\u003e gives you the tools to:\u003cbr\u003e\u003cbr\u003e\n• Win repeat business by turning first-time buyers into lifelong fans\u003cbr\u003e\n• Create consistency that customers trust—and competitors can’t match\u003cbr\u003e\n• Empower employees to deliver WOW moments daily\u003cbr\u003e\n• Spark loyalty and referrals through small actions with massive impact\u003cbr\u003e\n• Build a culture where customer obsession drives performance and profits\u003cbr\u003e\u003cbr\u003e\n\nDrawing inspiration from world-class brands like Disney, Ritz-Carlton, and Singapore Airlines—alongside\npowerful lessons from startups and small businesses—this book provides a practical blueprint for creating\nexceptional customer experiences in any industry.\u003cbr\u003e\u003cbr\u003e\nWhether you’re a CEO looking to outpace disruption, a business owner seeking growth, or a frontline worker\nready to make a bigger impact, \u003ci\u003ethink WOW\u003c\/i\u003e is your guide to delivering service so remarkable that customers\ncan’t stop talking about it.\u003cbr\u003e\u003cbr\u003e\n\u003cb\u003eIf you’re ready to transform your customer experience from ordinary to extraordinary—this is the book that\nshows you how!\u003c\/b\u003e","brand":"Daren Martin","offers":[{"title":"Default Title","offer_id":48281724846331,"sku":"9781968127114","price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0779\/3917\/9771\/files\/CoreSourceHub_1ff05979-11d3-401a-a642-0f19aff8d7ba.jpg?v=1775131340","url":"https:\/\/indiepubs.com\/products\/thinkwow-9781968127114","provider":"IndiePubs","version":"1.0","type":"link"}