{"product_id":"tourism-smes-service-quality-and-destination-competitiveness-9780851990118","title":"Tourism SMES, Service Quality and Destination Competitiveness","description":"\u003cp\u003eThis book focuses in on the dominant role of SMEs (small and medium-sized enterprises) in the tourism and hospitality industry. It explores their impact on consumer perceptions of a destination, drawing on examples of small hotels, guesthouses, cafes and restaurants. It also highlights the challenges faced by SMEs to promote destination business growth - with discussion of competitiveness, quality and standards. With its entity-relationship model of a destination, this edited collection of international papers fully explores the dynamics SMEs. Case studies from around the world also puts SMEs research into a global context.\u003c\/p\u003e","brand":"Eleri Jones","offers":[{"title":"Default Title","offer_id":48283759116539,"sku":"9780851990118","price":216.7,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0779\/3917\/9771\/files\/CoreSourceHub_095a65b7-91c4-4d2f-b7ac-63a4da07e963.jpg?v=1771378891","url":"https:\/\/indiepubs.com\/products\/tourism-smes-service-quality-and-destination-competitiveness-9780851990118","provider":"IndiePubs","version":"1.0","type":"link"}