The Art of Complaining

The Art of Complaining

Canada's Consumer Action Guide

$16.99

Publication Date: 8th October 2013

Defective cars, contaminated food, insurance company abuses, botched vacations, or government errors and indifference ... these issues and more are examined in The Art of Complaining. Phil Edmonston's newest book helps consumers come out ahead when products, services, and organizations fail to deliver. Read More
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Defective cars, contaminated food, insurance company abuses, botched vacations, or government errors and indifference ... these issues and more are examined in The Art of Complaining. Phil Edmonston's newest book helps consumers come out ahead when products, services, and organizations fail to deliver. Read More
Description

Defective cars, contaminated food, insurance company abuses, botched vacations, or government errors and indifference. The Art of Complaining evens the playing field.

Most people hate to complain and so they will put up with defective cars, contaminated food, insurance company abuses, botched vacations, and government errors and indifference. The Art of Complaining evens the playing field.

The Art of Complaining gives readers an arsenal of successful complaint tactics and claim letters compiled by Phil Edmonston, Canada’s best-known consumer advocate and the author of the best-selling Lemon-Aid car guides. The Art of Complaining takes readers on a 45-year journey of consumer advocacy seen through the eyes of this former Member of Parliament, Ralph Nader Associate, and former member of the boards of Consumer Reports and The Quebec Bar Association. Edmonston has battled carmakers, dealers, insurance companies, lawyers, and government officials, both in the courts and in the streets. Indeed, Phil is Canada’s toughest customer.

Details
  • Price: $16.99
  • Pages: 120
  • Carton Quantity: 108
  • Publisher: Dundurn Press
  • Imprint: Dundurn Press
  • Publication Date: 8th October 2013
  • Trim Size: 6 x 9 in
  • ISBN: 9781459719415
  • Format: Paperback
  • BISACs:
    BUSINESS & ECONOMICS / Consumer Behavior
    REFERENCE / Personal & Practical Guides
    REFERENCE / Consumer Guides
Author Bio
Phil Edmonston, Canada's toughest customer, is a former MP and Consumers Union board member. For over 42 years he has written more than 140 Lemon-Aid bestsellers. About three decades ago Nissan and Honda sued Phil for $5 million — and lost. He regularly gets tossed out of auto shows. Currently, he lives in Panama.

Defective cars, contaminated food, insurance company abuses, botched vacations, or government errors and indifference. The Art of Complaining evens the playing field.

Most people hate to complain and so they will put up with defective cars, contaminated food, insurance company abuses, botched vacations, and government errors and indifference. The Art of Complaining evens the playing field.

The Art of Complaining gives readers an arsenal of successful complaint tactics and claim letters compiled by Phil Edmonston, Canada’s best-known consumer advocate and the author of the best-selling Lemon-Aid car guides. The Art of Complaining takes readers on a 45-year journey of consumer advocacy seen through the eyes of this former Member of Parliament, Ralph Nader Associate, and former member of the boards of Consumer Reports and The Quebec Bar Association. Edmonston has battled carmakers, dealers, insurance companies, lawyers, and government officials, both in the courts and in the streets. Indeed, Phil is Canada’s toughest customer.

  • Price: $16.99
  • Pages: 120
  • Carton Quantity: 108
  • Publisher: Dundurn Press
  • Imprint: Dundurn Press
  • Publication Date: 8th October 2013
  • Trim Size: 6 x 9 in
  • ISBN: 9781459719415
  • Format: Paperback
  • BISACs:
    BUSINESS & ECONOMICS / Consumer Behavior
    REFERENCE / Personal & Practical Guides
    REFERENCE / Consumer Guides
Phil Edmonston, Canada's toughest customer, is a former MP and Consumers Union board member. For over 42 years he has written more than 140 Lemon-Aid bestsellers. About three decades ago Nissan and Honda sued Phil for $5 million — and lost. He regularly gets tossed out of auto shows. Currently, he lives in Panama.