I Wanted Fries with That

I Wanted Fries with That

How to Ask for What You Want and Get What You Need

$15.95

Publication Date: 1st October 2019

A university ombudsman (a.k.a. “chief complaint officer”) gives readers practical methods to speak up for themselves, resolve conflicts amicably, and get what they really want Read More
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A university ombudsman (a.k.a. “chief complaint officer”) gives readers practical methods to speak up for themselves, resolve conflicts amicably, and get what they really want Read More
Description
SPEAK UP AND PERSUADE

At some point in our lives, we’ve all experienced an injustice, large or small — a restaurant botching our lunch order or a boss who isn’t following the guidelines for workplace etiquette — and suffered in silence for fear of offending anyone. When we fail to speak up, however, we shortchange ourselves. Amy Fish encourages standing up for yourself (and others) by complaining effectively. Her suggestions will appeal to anyone who wants to speak up and isn’t sure where to start, including managers navigating workplace disputes, couples who argue about the same things over and over, and even someone with a friend with bad breath. Illustrating her points with funny real-life stories, Fish reveals pragmatic methods to redress grievances with civility, honesty, and fairness for everyone involved — whether you’re trying to right the wrongs of the world or just claim the french fries you ordered.
Details
  • Price: $15.95
  • Pages: 256
  • Carton Quantity: 48
  • Publisher: New World Library
  • Imprint: New World Library
  • Publication Date: 1st October 2019
  • Trim Size: 5.5 x 8.5 in
  • ISBN: 9781608686193
  • Format: Paperback
  • BISACs:
    BUSINESS & ECONOMICS / Motivational
    SELF-HELP / Motivational & Inspirational
    SELF-HELP / Personal Growth / Success
    SELF-HELP / Communication & Social Skills
Author Bio
As ombudsman at Concordia University in Montreal, Amy Fish resolves complaints from students, faculty, and staff. She has written for the Huffington Post Canada, Reader’s Digest, and the Globe and Mail and appeared on CBC Marketplace and CTV News. She lives in Montreal.
Table of Contents

Introduction


I Wanted Fries with That

About the Book: The Hole in the Story

Alternate Universe Analysis


Section 1: Knowing How to Ask for What You Want


How to Get Greener Lettuce

How to Stay Alive While Your Complaint is Being Investigated

How to Register for a Sold-Out Event

How to Get the Insurance Adjuster to Show Up

How to Report a Rhyming Physician or Other Health Care Professional


Section 2: Getting Others to Help You Get What You Want


How to Get the Person in Front of You to Move Their Seat Up

How to Get Your Appliance Repaired

How to Get Clingy Children to Back Off

How to Exchange a Onesie (When You’d Rather Get Your Money Back)

How to Get a Ski Jacket Repaired Without a Receipt and Also Return a Coffeemaker

How to Find a Unicorn Frappuccino

How to Get Your Login ID and Password to Function Correctly

How to Get Your Co-Workers to Clean the Kitchen


Section 3: Getting People to Change Their Behavior


I Want You to Change

How to Get Your Guests to Arrive on Time for Dinner

How to Ask Your Husband to Put Down His Cell Phone During Dinner

How to Ask Someone to Freshen Their Breath

How to Get Someone to Shower More Frequently Because They Stink

How to Get Your Volunteers to Dress More Appropriately


Section 4: Helping Others Get What They Need or Want


I Want Justice to Be Served

How to Get Bacon Out of the Synagogue Refrigerator

How to Prevent Grandma From Falling on a Pile of Broken Pipes

How to Get on the Kiddie Coaster with Your Three-Year-Old if You are Wet and Black

Ask for the Manager

Give a Greater Context i.e., Be More Threatening

How to Call Out Another Mom for Sub-Optimal Cupcake Behavior

How to Accidentally Get Your Waiter Fired


Rise Above the Fear

How to Get the Break You Deserve at Work

Know Your Rights

SPEAK UP AND PERSUADE

At some point in our lives, we’ve all experienced an injustice, large or small — a restaurant botching our lunch order or a boss who isn’t following the guidelines for workplace etiquette — and suffered in silence for fear of offending anyone. When we fail to speak up, however, we shortchange ourselves. Amy Fish encourages standing up for yourself (and others) by complaining effectively. Her suggestions will appeal to anyone who wants to speak up and isn’t sure where to start, including managers navigating workplace disputes, couples who argue about the same things over and over, and even someone with a friend with bad breath. Illustrating her points with funny real-life stories, Fish reveals pragmatic methods to redress grievances with civility, honesty, and fairness for everyone involved — whether you’re trying to right the wrongs of the world or just claim the french fries you ordered.
  • Price: $15.95
  • Pages: 256
  • Carton Quantity: 48
  • Publisher: New World Library
  • Imprint: New World Library
  • Publication Date: 1st October 2019
  • Trim Size: 5.5 x 8.5 in
  • ISBN: 9781608686193
  • Format: Paperback
  • BISACs:
    BUSINESS & ECONOMICS / Motivational
    SELF-HELP / Motivational & Inspirational
    SELF-HELP / Personal Growth / Success
    SELF-HELP / Communication & Social Skills
As ombudsman at Concordia University in Montreal, Amy Fish resolves complaints from students, faculty, and staff. She has written for the Huffington Post Canada, Reader’s Digest, and the Globe and Mail and appeared on CBC Marketplace and CTV News. She lives in Montreal.

Introduction


I Wanted Fries with That

About the Book: The Hole in the Story

Alternate Universe Analysis


Section 1: Knowing How to Ask for What You Want


How to Get Greener Lettuce

How to Stay Alive While Your Complaint is Being Investigated

How to Register for a Sold-Out Event

How to Get the Insurance Adjuster to Show Up

How to Report a Rhyming Physician or Other Health Care Professional


Section 2: Getting Others to Help You Get What You Want


How to Get the Person in Front of You to Move Their Seat Up

How to Get Your Appliance Repaired

How to Get Clingy Children to Back Off

How to Exchange a Onesie (When You’d Rather Get Your Money Back)

How to Get a Ski Jacket Repaired Without a Receipt and Also Return a Coffeemaker

How to Find a Unicorn Frappuccino

How to Get Your Login ID and Password to Function Correctly

How to Get Your Co-Workers to Clean the Kitchen


Section 3: Getting People to Change Their Behavior


I Want You to Change

How to Get Your Guests to Arrive on Time for Dinner

How to Ask Your Husband to Put Down His Cell Phone During Dinner

How to Ask Someone to Freshen Their Breath

How to Get Someone to Shower More Frequently Because They Stink

How to Get Your Volunteers to Dress More Appropriately


Section 4: Helping Others Get What They Need or Want


I Want Justice to Be Served

How to Get Bacon Out of the Synagogue Refrigerator

How to Prevent Grandma From Falling on a Pile of Broken Pipes

How to Get on the Kiddie Coaster with Your Three-Year-Old if You are Wet and Black

Ask for the Manager

Give a Greater Context i.e., Be More Threatening

How to Call Out Another Mom for Sub-Optimal Cupcake Behavior

How to Accidentally Get Your Waiter Fired


Rise Above the Fear

How to Get the Break You Deserve at Work

Know Your Rights