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When consumers complain
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The art of making magazines
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The infodemic
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Custodians of conscience
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The art of complaining
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Writing about business
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The experience economy, updated edition
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Why america's top pundits are wrong
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The best american magazine writing 2009
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The experience economy, with a new preface by the authors
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Better safe than sorry
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Food & your health
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Making customers matter
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Thwarting consumer choice
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Shopper's paradise
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The best american magazine writing 2008
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Ensuring beef safety through consumer education
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Audience economics
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The evolution of consumption
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Leisure spending-behavior
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Literature reviews made easy
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