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A patient's guide to surgery
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Food & your health
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Creditworthy
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The consumer in public services
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The vulnerable consumer
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Consumers and food: understanding and shaping consumer behaviour
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The copyeditor's handbook
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The copyeditor's workbook
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The consumer society reader
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Think tank research quality
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The art of complaining
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When consumers complain
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Superconsumers
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The customer-base audit
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Marketing intelligence, part a
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Making customers matter
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