Develops a specific benchmarking methodology relevant to international tourism destinations. This book evaluates different approaches to benchmarking, and their application within tourism destinations. The book considers organization benchmarking - performance evaluation of a particular organization and its departments - and destination benchmarking, which involves all elements such as transport services, airport services, accommodation, leisure and sport, hospitality and local attitudes.
Professor Arch Woodside
Tourism Management
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Planning and implementing successful tourism programmes requires in depth predictions of tourist behaviour. However, the actions of tourists are not always based upon conscious thinking and decision-making and therefore more realistic and practical management strategies are needed. Tourism Management provides an in-depth coverage of sense making, planning, implementing, evaluating and administering tourism marketing and management programmes. Recent advances in tourism theory and research on causal history and ecological systems are used to discuss how leisure and tourism occurs. This book offers useful descriptions, tools, and examples of tourism management decision-making.
Omar Moufakkir
Host Gaze in Global Tourism, The
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Most tourism theories have been developed from the tourists' perspective, including the seminal work by John Urry, 'The Tourist Gaze', which is now a classic text. The Host Gaze in Global Tourism is a unique book for researchers and students as it is the first to look at the host gaze from within the host community. It discusses how the gaze is constructed, how it has developed, how it varies between countries and how the tourism industry can affect it. By looking at the gazes of both Western and non-Western hosts, this book analyses the dynamics of a host destination and consequences the gaze can have upon the tourist.
Richard Duncombe
Digital Technologies for Agricultural and Rural Development in the Global South
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This book shares research and practice on current trends in digital technology for agricultural and rural development in the Global South. Growth of research in this field has been slower than the pace of change for practitioners, particularly in bringing socio-technical views of information technology and agricultural development perspectives together. The contents are therefore structured around three main themes: sharing information and knowledge for agricultural development, information and knowledge intermediaries, and facilitating change in agricultural systems and settings. The book includes:-Views from diverse academic disciplines as well as practitioners with experience of implementing mobile applications and agriculture information systems in differing country contexts.-Case studies from a range of developing countries and information from across the public and private sector.-A set of practitioner guidelines for successful implementation of digital technologies.With contributions reaching beyond just a technological perspective, the book also provides a consideration of social and cultural factors and new forms of organization and institutional change in agricultural and rural settings. An invaluable read for researchers in international development, socio-economics and agriculture, it forms a useful resource for practitioners working in the area.
Ian Patterson
Growing Older
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$178.10
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Tourism is big business, especially for older people. With the senior market becoming increasingly targeted by marketers and travel companies, both operators and leisure service providers need to be knowledgeable and sensitive to the particular characteristics, special needs and requirements of the senior market. The purpose of this book is to provide the latest research about these characteristics, tourist behaviours and leisure needs of baby boomers, seniors and older people generally and how to effectively market to this expanding group in the future.
Michael B. Duignan
Managing Events, Festivals and the Visitor Economy
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This edited text, intended to support a research-informed approach to learning and teaching, presents an array of concepts, collaborations and in-depth cases related to managing events, festivals and the visitor economy. Authors offer an array of philosophical, political, cultural, and ethical perspectives on how to achieve this across a range of contexts, from Cambodia, China, Egypt to the British cathedral city of Lincoln. Though recognising individual difference, each chapter unites in their common pursuit of supporting the United Nations Sustainable Development Goals (UNSDGs). This is significant as utilising the UNSDGs as a normative organising framework for how we all think about, plan, and manage a 'good' visitor economy is increasingly ubiquitous. It is with this in mind that each chapter provides explicit links to the UNSDGs and policy and/or practical implications, along with a series of critical self-assessment questions to reflect on the chapter's key arguments. This collection aims to satiate what appears to be an increasing appetite of readers and students alike who seek exposure to rigorous debate in and out of the classroom.
Youcheng Wang
Destination Marketing and Management
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Most tourism activities take place at a destination, and destination serves as a fundamental unit of analysis in any modelling of the tourism system. However, destination marketing and management is a complex subject that requires a comprehensive, holistic and systematic approach. From the demand side, travellers have a choice of available destinations; from the supply side, destination marketing organizations are competing for attention from a highly competitive marketplace. Taking an integrated and comprehensive approach, this book focuses on both the macro and micro aspects of destination marketing and management. Some key areas covered include the consumer decision making process, product development and distribution and the use of emerging technologies in destination marketing.
Eric Laws
Tourist Destination Governance
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Managing and co-ordinating tourism in a destination requires the organisation and co-operation of a large number of sectors, businesses, local authorities and individuals. Since tourism is an important driver in many economies destination governance in tourist destinations needs to be done well, to achieve economic aims and maintain sufficient infrastructure. This book provides a guide to the theoretical and methodological understanding of how to implement best practice governance procedures, with case studies illustrating good performance.
William Gartner
Trends in Outdoor Recreation, Leisure and Tourism
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This book focuses on the issues and trends in outdoor, ‘nature-based’ recreation, leisure and tourism and explores the implications for public policy, planning, management and marketing. It is intended as supplementary reading for advanced students and is a useful reference tool.
Ulrike Pröbstl-Haider
Winter Tourism
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Winter tourism has seen increased levels of investment in recent times, in an effort to reduce economic risk, address environmental concerns and adapt to the effects of global warming. New ski destinations are developing and merging with traditional ones to increase spatial distribution, while many established leading resorts are adapting their management models. Climate change adaptation processes are supported by the reduction of CO2 emissions and energy consumption in ski resorts. Current planning challenges include the increasing importance of scenic beauty, nature and sustainable development, as well as snow reliability, snow management and safety issues.Destination planning also requires an in-depth knowledge about ski tourists and their preferences regarding destination choice, which is impacted by many factors including the aging society, changing leisure time habits and new target markets such as China and India. This book is an essential reference for exploring these trends and the different approaches that are employed in the European Alpine region, North America, Scandinavia and Eastern Europe. It:showcases best case examples and good practice regarding environmental management in ski areas;discusses current trends and adaption strategies in winter tourism, with reference to skiers' preferences; andanalyses future challenges for the market.It is of particular relevance for academic researchers and practitioners working in tourism and hospitality, especially with a focus on winter destinations; and those interested in consumer behaviour, business and management, recreation, and sustainable tourism development.
Ross Dowling
Cruise Ship Tourism
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Completely updated and revised, Cruise Ship Tourism, 2nd Edition covers the economic, social and environmental impacts of cruising, combining the latest knowledge and research to provide a comprehensive account of the subject. Despite the industry growing rapidly, there is a substantial gap in the related literature, and this book addresses the key issues for researchers, students and industry professionals.This second edition:- Reviews the fundamental principles of the industry, the cruise experience from a passenger perspective, marketing, planning and destination development. - Includes case studies throughout, translating theory into practical management advice.- Comprises contributions from over fifty international contributors to portray a truly global perspective.- Provides numerous full colour illustrations to bring the subject to life.A valuable 'one-stop-shop' for those interested in cruise ships and maritime tourism, this new edition from major names in the field is also an invaluable resource for anyone concerned more widely with tourism and business development.
Professor Fiorella Giacalone
Local Identities and Transnational Cults within Europe
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Local-level pilgrimages, when based on strong expressions of faith, can have a much wider local, regional and international appeal. It has been estimated that pilgrims and religious tourists number around 330 million per year, meaning development of these faith identities can help drive destination visitation and regional development. This book explores the central role of ordinary people in the popularisation of faith-based practices, thus illustrating religious tourism as an expression of cultural identity. Focusing on the interrelationship of cultural groups and the overall formation of culture and society, this book:- Uses a range of multidisciplinary, sociological and ethnographic studies to illustrate the evolution of pilgrimage sites and saints.- Includes practical case studies and illustrations of religious tourism and pilgrimage development from a variety of international perspectives.- Provides a selection of discussion questions for each chapter, encouraging readers to engage with further study and investigation of these important issues.An invaluable review of cultural identity and faith, this book delivers to scholars, students and local policy makers a collection of current perspectives on the growth, development and evolution of faith practices surrounding contemporary and historical sites and saints.
Professor Anna Lydia Svalastog
Tourism as a Resource-based Industry
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Tourism as a Resource-based Industry presents the conceptual framework of the Norwegian economic geographer Sondre Svalastog and functions as a practical tool for analyzing and identifying resources when working towards a more sustainable tourism industry.Tourism resources and their sustainability are analysed through the lens of a multidisciplinary approach which includes social, economic, cultural and natural dimensions. Contextual awareness is achieved by combining research-based knowledge with local know-how and information on local conditions. The book facilitates a way forward that examines both productivity and sustainability. The usefulness and value of Svalastog's conceptual work is demonstrated by a selection of new case studies by experts in the field, from different countries including Sweden, Norway, Slovenia, and the UK. This book:- Identifies local conditions and resources, climate change concerns, different types of tourists and a variety of challenges in high-cost and low-cost countries.- Considers how best to maximise potential and production, ensuring that both the host community and tourist benefits.- Provides a wide-ranging selection of case studies covering topics such as urban heritage, national parks, niche tourism and location-specific tourism products.- Presents ideas on how to secure sound planning within the industry, using conceptual and methodological tools. Tourism researchers and students will find this book helpful for understanding the development of tourism and how it can contribute to the UN Agenda 2030 which reflects the urgency for change, to secure cultural and natural resources, health and social resilience, and the stability of a socially constructed economy. Thus, tourism research needs to include a constant review and if required, renewal of processes that manage how society, culture and natural resources are used to achieve a balanced sustainable tourism process.
Michael Robinson
Tourism and Cultural Conflicts
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The tourism industry and the tourists it serves can exert major influences on host communities at a number of levels. On the one hand, tourism can preserve cultures, resurrect forgotten traditions and prevent cultural stagnation. On the other hand, tourism can challenge existing values, social norms, traditions and behaviour, and this can lead to situations of conflict. In extreme cases, resistance or violence can be the result. For the majority of the time, it would seem that as long as tourism delivers the economic and social benefits it frequently promises, problems are often tolerated and some measure of conflict is accepted. However, whenever tourism brings cultures together, whether freely or forced, a range of complex issues are invoked such as the nature of cultural identity, social and economic power relations, legal and moral rights and management responsibilities. This book examines the changing relationships between tourism and host cultures and explores the reasons why and how conflicts emerge, in a series of detailed case studies from many parts of the globe including the United Kingdom, the United States, Australia, New Zealand, Nepal, Tunisia, Spain, Peru, and Greece. Initiatives and good practices are highlighted whereby conflict can be replaced by consensus and situations improved through effective management. This book is essential reading for tourism industry professionals and students and researchers in anthropology, sociology and geography.
Tej Singh
New Horizons in Tourism
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Tourism as a dynamic phenomenon has a wonderful capacity to change, adapt and evolve. At the beginning of the 21st Century we are witnessing a growing demand from tourists for amazing and bizarre experiences, and more extreme and unusual environments. Written by leading researchers from around the world, New Horizons in Tourism, examines this new wave of tourism. It presents a host of examples of out-of-the-ordinary tourism including cutting-edge tourism activities such as vacationing in space and discovering the forbidden lands of Antarctica and Arctic regions. It also explores the trends of pro-poor and volunteer tourism, ecotourism, the rise in the number of footloose senior citizens, and the growing attraction of areas of conflict and atrocity.
Dr Saurabh Kumar Dixit
Teaching Cases in Tourism, Hospitality and Events
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The tourism, hospitality and events industries comprise one of the largest and most diverse workforces in the world, creating high demand for graduates with strong technical and managerial competencies. Case-based learning encourages students to think, understand, and apply the concepts and theories they're taught into practical, everyday situations faced in the world of work. Providing a broad selection of extensive global cases, this book forms a comprehensive one-stop-shop resource for readers to test their analytical skill and abilities in solving complex management issues. Cases include teaching notes to reflect theoretical perspectives, as well as questions, detailed learning activities and solutions. The book covers:- General management, including innovation, ethics, and sustainability;- Strategic management, including business models, SWOT analyses and internationalisation;- Human resource management, including motivating employees, conflict management and work-life balance;- Marketing, including managing service quality, branding and new service development;- Financial management, including budgeting, risk management and forecasting;- Operations management, including food and beverage delivery, revenue management and health and safety.A useful and engaging read for students of tourism, hospitality and events, this book is also a valuable compilation of examples of practice for people working in industry.
D Hall
Tourism and Welfare
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The concept of welfare is a somewhat neglected area within tourism studies, despite the continued growth of interest in key issues such as ethics, tourist safety, employee's well-being, human rights, ethnocentrism, cultural sensitivity and behaviour codes, green consumerism, and the perceptions of management of 'sustainability'. This book provides an explanation, definition and a critique of welfare and a welfare approach covering these issues. Chapters cover the welfare of tourists, employees in the tourism industry, residents in tourism destinations, animals as tourist attractions and the natural environment.
Daniel Fesenmaier
Destination Recommendation Systems
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An emerging area of study within technology and tourism focuses on the development of technologies which enable Internet users to quickly and effectively find relevant information about selected topics including travel destination, transportation, etc. This area of tourism research and development is generally referred to as destination marketing systems (DMSs) and brings together both applied and academic interests ranging from marketing and management to psychology, mathematics and computer sciences. This book provides a comprehensive synthesis of the current status of research, representing the contributions of some of the leading researchers in destination marketing systems.
Omar Moufakkir
Ideological, Social and Cultural Aspects of Events
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There is an ever growing importance of events in modern society and until now existing literature on events has been dominated by the economic perspective. Social and Cultural Aspects of Events addresses the social and cultural side of events and explores the role they have in fostering change and community development. It examines the transformatory function of events in the context of development studies - as phenomena that can promote and facilitate human development, including social, societal and individual change. This book provides vital and timely exploration and encourages the study of more diverse themes within event management.
Nikolaos Boukas
Tourism Marketing in Western Europe
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Tourism is characterized by diversity, enormous growth, and multidimensional impacts on several levels. In the current turbulent environment, tourism destinations need, on the one hand to maintain and enhance their products in the tourism map, and on the other hand, to protect their resources' integrity for future generations, based on sustainability premises. This is more evident for traditional destinations in Western-Europe, as many of them face the consequences of over-growth, unsustainable development, and lack of service quality. In this respect, attention in the literature needs to be given to how destinations in the region can conceptualize and mitigate their weaknesses as well as capitalize on their competences in order to plan, develop and manage tourism products that could lead them to sustainable competitiveness in the long-term. The collection of cases in this book: · Considers global trends and forces in order to understand the marketing environment of a wide number of countries and the appreciation of the sustainable competitive development of destinations.· Explores specific marketing strategies in Western-European countries' destinations.· Is authored by scholars who have performed extensive research on tourism in the countries documented. The book is of significant interest to those researching and working within the area of tourism marketing, but also of interest to students who are seeking wider reading on the topic.
Professor Philip Hayward
Blue-Green Rehabilitation
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In recent decades there has been a burgeoning interest in the development of blue-green corridors: areas where waterways are complemented by adjoining green spaces and related paths and leisure facilities. Urban planners have increasingly favoured such zones as a means of refreshing inner-city spaces. In many cases, such projects have involved the rehabilitation of former industrial and/or otherwise polluted waterways and adjacent land. These newly configured blue-green spaces have benefitted residents and provided a substantial attraction to tourists through in- and on- the water options (e.g., swimming, kayaking, fishing, cruise boat transit etc.), waterside relaxation and a range of riverbank activities. The establishment of managed green spaces has also seen the return of a variety of native species to such areas and the re-presentation of former waterside industrial features as heritage artefacts has also added value and appeal to such corridors.The anthology comprises nine international case studies that illustrate examples of best practice and/or the problems that can arise from such rehabilitations, such as gentrification (forcing housing prices up and dispersing established communities) and de-industrialisation that leads to reduced livelihood opportunities. Individual studies in the volume analyse the dynamics of neglect and rehabilitation, contrasting stakeholder agendas, destination branding and regional-national orientations. Collectively, the volume comprises an important reference point for future blue-green rehabilitation projects and the conclusion offers an agenda for the development of just and sustainable blue-green initiatives.
Neil Carr
Dogs in the Leisure Experience
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This book explores the social and cultural constructions and debates of what are dogs and what is leisure. It looks at how working dogs play a significant role in leisure experiences such as ensuring the safety of air transport, and considers the differing roles and changing acceptance of dogs’ involvement in sport. Within the setting of the animal welfare and sentience debates, it examines the leisure needs of dogs and their owners. Providing an original contribution to our understanding of dogs as both participants and objects in the leisure experience, this book is a useful resource for researchers in leisure, hospitality and tourism.
Harold Richins
Mountain Tourism
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Mountains have long held an appeal for people around the world. This book focusses on the diversity of perspectives, interaction and role of tourism within these areas. Providing a vital update to the current literature, it considers the interdisciplinary context of communities, the creation of mountain tourism experiences and the impacts tourism has on these environments. Including authors from Europe, Asia-Pacific and North America, the development, planning and governance issues are also covered.
Professor Kelly Bricker
Demystifying Theories in Tourism Research
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It often seems that there is more confusion than consensus regarding tourism theory. Does tourism have theories it can truly own, or does it just borrow from other academic disciplines? It can be difficult to understand the theories and conceptual frameworks available, and how to apply these ideas to a research endeavour. This book reviews theoretical perspectives on tourism from planning and management, through marketing and host communities to the tourism consumers themselves. Covering issues such as tour guiding, rural tourism development and destination image, it provides a complete guide to the industry. Including pedagogical features throughout, this book is an accessible approach to a controversial subject.
Dr Mandi Baker
Leisure Activities in the Outdoors
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$146.20
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The benefits of being outdoors in a leisure context are widely acknowledged across a range of disciplinary perspectives (including tourism, therapeutics, education and recreation). These benefits include the development of: health and wellbeing; social skills; leadership and facilitation skills; personal, emotional and reflective abilities; confidence and identity creation.Drawing on a variety of perspectives, geographies and approaches, this book explores the opportunities that leisure in the outdoors provides for learning, developing and challenging. The authors in this collection challenge dominant discourses of outdoor leisure through their selection of outdoor activities, theoretical approaches and modes of representation. All offer fresh insights and thinking into how leisure in the outdoors can be understood. The book covers a range of outdoor conceptualisations that challenge the reader to think deeply and broadly about the common threads which bind the broad field of outdoor leisure together. The experiences explored in this book range from suburban outdoors to wild places, surfing to mindful reflection, and trail walking to Nordic skiing, and encompass a broad spectrum of people.This book will appeal to outdoor scholars from a variety of contexts, including recreation, tourism, and adventure. It provides:·original and leading research across layers of meaning attributed to and drawn from leisure experiences in the outdoors;·value in theorising the notions of outdoor experiences;·a variety and scope of contexts and approaches for students to draw on when learning about the field of outdoor leisure.
Dr Isaac K Ngugi
Consumer Behaviour in Food and Healthy Lifestyles
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This book is an essential resource exploring the concepts, theories and methods in consumer behaviour specifically applicable to the food and drink sector. Drawing examples from all continents, it provides you with accessible coverage and a truly global perspective of the particular characteristics of this industry. It offers clear explanations and applications of theoretical concepts, using specialised case studies and examples; features an introduction, learning objectives and summary in each chapter to hone your reading and revision; and provides you with companion online material including notes and self-assessment questions.This important new book is the perfect guide for students studying consumer behaviour or experience in food and drink as part of courses in agricultural or agribusiness management and economics, hospitality and tourism, business studies, food science and nutrition, or generic marketing and consumer studies.This book is enhanced with supplementary resources including multiple choice questions and longer revision questions, with answers.
Garth Lean
Transformative Travel in a Mobile World
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This book presents the re-theorisation of travel and transformation. It explores the factors that influence the behaviours of a traveller, how these become entwined in experiences and how travel experiences continue on a traveller’s return. It uses the notion of transformation to redevelop the temporal and spatial boundaries of physical travel, develop a model for unpacking transformation and to look at new methods in the exploration of travel research.
Dimitrios Stylidis
Tourism Planning and Development in South Asia
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Tourism has huge significance as a global economic and social phenomenon, and given the growing reliance on the industry by service-dependent economies around the world, the lack of focus on tourism planning and development in South Asia is surprising. Current issues including social, environmental and cultural aspects underpinned by security challenges have defined the tourism development narratives in many South Asian countries over the last decades and lead to fluid demand and supply patterns. The appetite for and reliance on tourism growth is seen regardless of the numerous challenges faced by the region. Despite a rich and steady history of tourism and demand driven by numerous pull-destinations, most South Asian countries have not invested or benefitted from global tourism growth trends.This book discusses tourism planning and development in South Asian countries and reveals successful and unsuccessful stories by:providing thorough analyses of the nature and focus on tourism development in South Asia;analysing the experiences and challenges addressed via country-focused chapters;identifying the key impacts and current challenges;including cases from Bangladesh, Bhutan, India, Maldives, Pakistan, Nepal, Sri Lanka and more.Written by scholars with extensive research experience on tourism in these countries, this book is a much-needed resource and an invaluable reference for researchers, policy makers and other tourism stakeholders involved in tourism planning and development.
Vincenzo Vacante
The Handbook of Mites of Stored Products
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Storage mites are common pests of stored food and other processed agricultural products and an infestation can occur at any point throughout the supply chain. Their presence is associated with serious hygienic implications and economic loss and can be harmful to the health of humans and animals. This book provides a comprehensive and up-to-date study of mites associated with these products, covering core concerns including the mites of cheese, ham and sausages, mushrooms and vegetable fibres. Numerous species belonging to different families are described and illustrated in addition to the inclusion of general chapters on:- Systems of Acari- Classification of mites of stored food- External and internal morphology- Bio-ecology- Collecting and detecting, preserving, preparing and rearing- Damage and control.Written by an experienced author within the field, this is an important resource for researchers, laboratory scientists and students involved in acarology, agricultural entomology, pest management, and food preservation, science and safety.
Eleri Jones
Tourism SMES, Service Quality and Destination Competitiveness
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This book focuses in on the dominant role of SMEs (small and medium-sized enterprises) in the tourism and hospitality industry. It explores their impact on consumer perceptions of a destination, drawing on examples of small hotels, guesthouses, cafes and restaurants. It also highlights the challenges faced by SMEs to promote destination business growth - with discussion of competitiveness, quality and standards. With its entity-relationship model of a destination, this edited collection of international papers fully explores the dynamics SMEs. Case studies from around the world also puts SMEs research into a global context.
Annette Pritchard
Tourism and Gender
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$203.00
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While contemporary popular discourses dismiss gender and feminism as passé, patriarchy and sexism continue to limit human possibilities around the globe. The tourism industry can be a force for empowerment but it can also shore up exploitative gendered practices. At the same time, tourism enquiry itself continues to be dominated by western, masculinist approaches.This collection of studies seeks to advance feminist and gender tourism studies with its focus on embodiment. Broad themes include the construction of narratives, how discourses of desire, sensuality and sexuality pervade the tourism experience, the use of the body to represent femininity, masculinity and sensuality, and finally how travel and tourism allow for empowerment, resistance and carnivalesque opportunities.
Omar Moufakkir
Controversies in Tourism
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Tourism impacts on locations in many ways - socially, environmentally, culturally, and economically. This book examines some well established controversies in tourism and some newly emerging controversial aspects associated with tourism as an activity and a business. Controversies involving clashes between visitors and host communities, the rights and wrongs of eco-tourism, the impacts of mega-events, the legitimacy of dark tourism, and the costs and benefits of medical and wildlife tourism are assessed. This book is an interesting and thought provoking work ideal for tourism students, researchers and academics.
Nir Kshetri
Big Data’s Big Potential in Developing Economies
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Big data involves the use of sophisticated analytics to make decisions based on large-scale data inputs. It is set to transform agriculture, environmental protection and healthcare in developing countries. This book critically evaluates the developing big data industry and market in these countries and gives an overview of the determinants, performance and impacts. It provides a detailed analysis of technology creation, technology infrastructures and human skills required to utilize big data while discussing novel applications and business models that make use of it to overcome healthcare barriers. The book also offers an analysis of big data's potential to improve environmental monitoring and protection where it is likely to have far-reaching and profound impacts on the agricultural sector. A key question addressed is how gains in agricultural productivity associated with big data will benefit smallholder farmers relative to global multinationals in that sector. The book also probes big data's roles in the creation of markets that can improve the welfare of smallholder farmers. Special consideration is given to big data-led transformation of the financial industry and discusses how the transformation can increase small-holder farmers' access to finance by changing the way lenders assess creditworthiness of potential borrowers. It also takes a look at data privacy and security issues facing smallholder farmers and reviews differences in such issues in industrialized and developing countries. The key ideas, concepts and theories presented are explored, illustrated and contrasted through in-depth case studies of developing world-based big data companies, and deployment and utilization of big data in agriculture, environmental protection and healthcare.
Ade Oriade
Rural Tourism and Enterprise
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Marketing and management processes across industries can be very similar, but contexts vary where political intervention, public interest and local sustainability are involved. The rural business setting is especially intricate due to the assortment of different business opportunities, ranging from traditional agriculture, to tourism enterprise and even high-tech business. This important new textbook on the subject:- Examines key issues affecting rural enterprise and tourism- Explores the breadth of rural enterprise management and marketing across both developed and developing economies- Discusses strategies for business growth within a rural setting, such as knowledge development, proper planning and innovation - Uses a mix of case studies and theoretical content specifically selected to appeal to both student and practitioner readersIncluding pedagogical features and full colour throughout, this new textbook provides an engaging and thought-provoking resource for students and practitioners of tourism, rural business and related industries.
Peter Burns
Tourism and Mobilities
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In the current trend of increasing globalization, relationships are evolving between global and local realities, rich and poor regions of the world and ‘old’ and ‘new’ leisure and tourism patterns. The tourist has become an active agent in their travel experiences, moving between and among multiple localities, in an environment of transnational, interconnected social networks. In order to understand the modern tourist, concepts of mobility have begun to be applied to tourism studies and have questioned whether the word tourism is any longer sufficient to describe the complex socio-political milieu of people on the move. Bringing together theoretical and practical issues, this edited volume analyses tourism’s wider role as an agent for the mobile modern population of the world. Themes range from post-modern youth and independent mobility to theoretical texts on hypermobility and citizenship within global space and mobility, media and citizenship. Offering a thought-provoking examination of modern tourism, this will be an important text for students of tourism and human geography as well as tourism professionals.
Ruth Dowson
Spiritual and Religious Tourism
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This book reviews tourist motivations for making religious or spiritual journeys, and the management aspects related to them. It explores sacred journeys across both traditional religions such as Christianity and Islam, and newer forms of pilgrimage, faith systems and quasi-religious activities such as sport, music and food. Demonstrating to the reader the intrinsic elements and events that play a crucial role within the destination management process, it provides a timely re-assessment of the increasing interconnections between religion and spirituality as a motivation for travel. The book:- Includes applications, models and illustrations of religious tourism and pilgrimage management for converting theory into good practice;- Addresses theories of motivation and why travel to religious destinations has increased;- Explores key learning points from a selection of international case study perspectives.Providing researchers and students of tourism, religious studies, anthropology and related subjects with an important review of the topic, this book aims to bridge the ever-widening gap between specialists within the religious, tourism, management and education sectors.
Johan Swinnen
Global Supply Chains, Standards and the Poor
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Using original research from Asia, Africa, Europe and Latin America this book reviews the recent restructuring of the global agri-food industry and the dramatic rise of global retail chains in developing and transition countries. It focuses on the private standards and requirements imposed by multinational companies investing in these countries and the resulting changes to existing supply chains. It also examines the impact of these changes on local producers, particularly poor farmers, and considers the long-term policy implications in terms of growth and poverty.
Alain Decrop
Vacation Decision-Making
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This book explores the complex decision-making processes involved in choosing and buying tourism products and services. It combines a theoretical overview of the basics of tourist behaviour and decision-making, with the results of an in-depth qualitative study of vacationers. It considers both the generic decision to go on vacation, or not, and more specific travel decisions, such as destination and accommodation type, from an individual and social point of view. It looks at how, when, and why such decisions are made, and the factors that influence the final outcome. The book concludes by rejecting existing tourist typologies in favour of a new typology of vacationers.
Ralf Buckley
Environmental Impacts of Ecotourism
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All forms of tourism have impacts on the natural environment. The impacts of ecotourism tend to be concentrated in areas of highest conservation value, hence the need to manage and minimize these. The book considers impacts of particular activities, such as hiking and camping, off-road vehicles, and recreational boats, and impacts specific to certain ecosystems e.g. marine environments, polar coasts, mountain environments. It incorporates reviews of better-studied impacts, by well-known experts; and case studies of recent research and less well-known issues.
Elizabeth Barham
Labels of Origin for Food
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Agri-food traditional, regional and typical products are an important resource for agricultural and rural development in many areas of the European Union. These Origin Labelled Products (OLPs) activate a complex system of relationships involving the local production and marketing and distribution systems, rural development dynamics and the consumer. Based on research conducted in European countries, this book provides an account of the current state of OLPs, enabling a better understanding of their characteristics and evolution in the agri-food system. It also assesses public policies at various levels and the effects of legal protection, financial support and public promotional initiatives on those involved, and consumers’ and citizens’ concerns and expectations.
Dr Leslie-Ann Jordan
Customer Experience Management in the Caribbean
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$130.00
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Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with:- An array of Caribbean case studies;- Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean;- References of best practices to address critical issues affecting the delivery of a quality customer experience.Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.
David Leslie
Responsible Tourism
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Tourism is one of the world's biggest industries. Responsible tourism is concerned with the effects of tourism on people, ecology, and communities, and seeks to ameliorate these impacts by providing tourism which benefits host communities, improves working conditions, involves the local community, promotes cultural heritage, and benefits the environment. This book discusses responsible tourism as a whole, including the politics, policy and planning behind it, and major sub-topics such as poverty reduction, the environment, transport, governance, wildlife tours and heritage.
Paola Vizcaino-Suárez
Tourism and Gender-based Violence
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Gender based violence (GBV) in travel and tourism is embedded within wider social structures of gender inequalities and discrimination. This book focuses on the multiple and interconnected manifestations of violence that women and girls encounter in tourism consumption and production, such as physical, sexual, emotional or socio-economic abuse. The book adopts a multidisciplinary perspective in its critical examination of the theoretical landscape of GBV, and its engagement with case studies on GBV and sexual harassment. It draws on feminist, intersectional and post-colonial frameworks, bringing together contributions from academics and practitioners across the globe. This book: Provides a critical approach to gender-based violence as part of broader social structures of inequality and discrimination in the tourism and hospitality industries. Draws on a range of disciplinary approaches, includinggender studies, geography, international relations, law, sociology and tourism studies. Brings together work by scholars who are engaging with the concept of gender-based violence in a wide range of tourism settings and practices. Includes profiles of organisations and initiatives that are attempting to tackle GBV in tourism, hospitality and beyond. Exploring an important topic of current times, this book will be of interest to researchers and practitioners in the areas of tourism, hospitality, gender studies, international relations, law, geography and sociology.
Neil Carr
Tourism and Animal Welfare
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Animals are among the most sought after tourist attractions and the impact on them is a matter of concern to an increasing number of people. Tourism and Animal Welfare uniquely addresses the issue of animal welfare within the tourism experience. It explores important foundations such as the meaning of 'animal welfare' and its relation to ethics, animal rights and human obligations to animals. It also explores the nature and diversity of the position and role of animals within tourism.'Tales from the front line' is the section of the book that provides the reader with the views and experiences of animal welfare organisations, individual leaders, tourism industry organisations and operators, and academic experts. These case studies and opinion pieces will encourage the reader to consider their own position regarding animals in tourism and their welfare. The book:· is written by an authoritative author team that draws from the fields of tourism studies (Neil Carr) and animal welfare science (Donald Broom);· contains 14 case studies written by internationally recognised experts and iconic individuals in the field of animal welfare;· is written in an engaging style and features full colour illustrations.From students and academics to vets and those working within the tourism industry, this book will provide an engaging and thought-provoking read. It will also appeal to those with an interest in animal welfare, particularly in relation to the tourism industry.
Professor Arch Woodside
Consumer Psychology of Tourism, Hospitality and Leisure, Volume 1
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Developed from a symposium held in Hawaii in August 1998, this book focuses on the diverse subject of consumer psychology as applied to the fields of tourism, hospitality and leisure. It provides a general review of current thinking and presents several new theories and methods of analysis. It consists of 20 chapters, divided into five parts, and is essential reading for researchers and practitioners dealing with consumers and their choices and perceptions. The examples included are international in nature and provide a well-balanced book. Authors contributing to the book are well-respected authorities from the UK, USA, Australia, New Zealand and continental Europe.
Professor Xavier Font
Tourism Ecolabelling
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There is currently immense interest in measuring the sustainability of tourism in general, and of ecotourism in particular. Hitherto, it has been difficult for consumers to know whether claims of tourism destinations and products being "ecologically sustainable" are based on hard evidence. The tourism industry has therefore been developing methods to measure these objectively in the form of ecolabels.This book is the first substantial book to review this subject. Emphasis is placed on the criteria used in ecolabels to determine sustainability, the marketing of ecologically-labelled tourism products and the management of current ecolabels and awards.
Susan L Slocum
Tourism Transformations in Protected Area Gateway Communities
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Gateway communities that neighbour parks and protected areas are impacted by tourism, while facing unique circumstances related to protected area management. Economic dependency remains a serious challenge for these communities, especially in a climate of neoliberalism, top-down policy environments, and park closures related to environmental degradation or government budgets. The collection of works in this edited book provide bottom-up, informed, and nuanced approaches to tourism management using local experiences from gateway communities and protected areas management emerging from a decade of guidelines, rulemaking, and exclusive decision-making. Global perspectives are presented and contextualized at the local level of gateway communities in an attempt to balance nature, community, and commerce, while supporting the triple bottom line of sustainable tourism. While anticipating a post-COVID 19 global shift, readers are encouraged to think through transformation and resiliency in regard to how the flux of supply vs demand alters gateway community perspectives on tourism. Specific features of this book include:· Focus on transformations, which provides insight into the complex and dynamic nature of gateway communities.· Multidisciplinary, multi-cultural insights into protected area management.· Applied and conceptual chapters from global perspectives.
Professor Noel Scott
Visitor Experience Design
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Most discussion of visitor experiences uses a behavioural or managerial approach where the way the visitor thinks is ignored - it's a black box. Visitor Experience Design is the first book of its kind to examine best practice in creating and delivering exciting and memorable travel and visitation experiences from a cognitive psychological perspective - it opens the black box. The chapters draw on recent findings from cognitive psychology, cognitive science and neuroscience to provide a basis for a better understanding of the antecedents of a memorable experience, including:· The psychological process of the formation or creation of a visitor's experiences· Psychological aspects of tourism experiences such as attention, emotion, memory and mindfulness· Pre-stage experience: customer inputs such as knowledge, myths, values and memories from previous travel · On-site experience: co-creation processes · Post-stage experience: immediate and long term outcomes including happiness and well-being· Experience design cases Tourism, hospitality and event managers seek to provide WOW experiences to their visitors through better design and management.This book encourages the discussion of different facets of experience design such as emotions, attentions, sensations, learning, the process of co-creation and experiential stimuli design.It will be of interest to tourism researchers and postgraduate students studying tourism management, marketing and product design.
Ralf Buckley
Nature-based Tourism, Environment and Land Management
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$191.15
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Tourism based on natural environments is a huge international industry and this industry needs access to land with scenery, native plants and wildlife. In turn, land managers need money to maintain their land and its natural resources. This book looks at the economic, social and environmental consequences of nature-based tourism. It discusses the importance of links and partnerships, as well as the conflicts,between commercial tourism interests and land management agencies. Born from the Fenner conference on Nature Tourism and the Environment, held in Canberra, Australia, 2001, the book includes selected proceedings which have been refereed and substantially revised.
Siemen van Berkum
Serbia on the Road to EU Accession
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Following Serbia's acceptance as a candidate for EU membership, it's agriculture and rural issues will receive major attention as agriculture is an important activity in Serbia, especially in the low-income rural areas. This raises questions such as: what will be the main challenges of EU membership for Serbia? What will EU membership imply for the structure and performance of the agri-food supply chain? How should Serbia address the adjustment process to comply with EU rules and face economic market forces best? This book explores the consequences of preparing for EU accession for Serbia's agricultural policies and its agri-food supply chain. The book presents a comprehensive description of Serbia's agricultural and food sectors, agricultural policies, trade, environmental, animal and plant health issues, and also addresses budgetary consequences of EU membership for both Serbia and the EU.
Malcolm Moseley
Local Partnerships for Rural Development
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This book has been developed from a report of the cross-national 'PRIDE' (Partnerships for Rural Integrated Development in Europe) research project. The research focused on the public and private sector rural development experience of six member states of the European Union, namely Finland, Germany, Italy, Spain, Sweden and the UK.
Dr Konstantinos Andriotis
Degrowth in Tourism
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The modern-day world faces a hostile climate, depleted resources and the destruction of habitats. The dream that growth will lead to a materialistic utopia is left unfulfilled by a lack of ecological and economic capacity. The only choice is to find alternatives to increased growth, transform the structures and institutions currently shaping the world, change lifestyles and articulate a more credible vision for the future and lasting prosperity. As a reaction to the problems accrued by capitalism, new development approaches such as the concept of degrowth have evolved. Degrowth in Tourism explores newly-emerging development and philosophical approachesthat provide more equity for host communities and offer a low-carbon future by looking at alternatives to the classic models of development and applying the concept of degrowth in a tourism context. Proposing that we need to shift tourism research from models which prioritize commodified tourism experiences to those that offer alternative decommodified ones, this book:- Provides topical analysis and illustrates the key themes of degrowth;- Discusses the relationship between tourism and degrowth from both a historic perspective and through contemporary patterns of activity;- Includes international examples and case studies to translate theory into practical new approaches.A comprehensive review of the subject, this book will be of great interest to researchers and practitioners within tourism, development, environment and economics, as well as those specifically studying degrowth.
Stroma Cole
Tourism and Inequality
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$203.00
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Tourism has long been considered a source of social inequality, and as the industry continues to expand rapidly there is an increasing need for a better understanding of its consequences. Providing a synthesis of tourism as a source of injustice, Tourism and Inequality addresses a wide range of interrelated forms of inequality, investigating its association with class, nation, ethnicity, race, gender, disability and age. Chapters examine routes towards social justice and initiatives that aim to advance poverty alleviation, fair trade, ethics and human rights. The analysis of a wide variety of case studies from around the world allows an exploration into the ways that tourism can be used positively to alleviate the impacts of social injustice. Providing a unique multidisciplinary perspective, the authors aim to lead the way towards a more socially responsible future for tourism practise.
Dr Razaq Raj
Event Management and Sustainability
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$178.10
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Sustainable management is an important consideration for businesses and organisations, and the enormous number of tourism events taking place requiring facilities, power, transport, people and much more makes sustainable event planning a considerable priority. By looking at mega events, sports events, conferences and festivals, this book uses best practice case studies to illustrate sustainable management issues and practical considerations that managers need to apply, providing an essential reference for researchers and students in leisure and tourism.
Dr Savita Sharma
Technology and Social Transformations in Hospitality, Tourism and Gastronomy
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$136.50
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This book explores the relationship between technology and social transformation in tourism, hospitality and gastronomy. It presents research and case studies, elaborating on benchmark practices adopted by tourism and hospitality professionals.In recent years, technology has transformed the tourism and hospitality industry; the chapters in this book cover areas such as guest experience and service quality, as well as operational areas such as housekeeping and waste management.Further social transformation in tourism is a result of drivers such as a growing interest in gastronomy and the use of social media; this is covered in the first part of the book. The second part outlines how communities may learn from these events.With contributions from academics, entrepreneurs, destination managers and government officials from the South Asia region, this book offers a real insight in to these areas of growing interest and provide a useful resource for those researching and studying within the areas of tourism development and hospitality.
Young-Sook Lee
Arctic Tourism Experiences
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An exploration of Arctic tourism, focusing on tourist experiences and industry provision of those experiences; this is the first compilation to concentrate on the fundamental essence of the Arctic as being a geographical periphery, but also an experiential core that offers peak tourism experiences. Part 1 investigates the depth and dimensions of tourist experiences in the Arctic. Chapters examine the essence of diverse peak experiences and delve into the factors that give rise to these experiences. Part 2 considers the links between these core experiences and the tourism industry that seeks to sustain itself by facilitating such satisfying outcomes.
Kristine Toohey
Olympic Games
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$191.15
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This 2nd edition of a highly successful book (published in 2000) provides a comprehensive, critical analysis of the Olympic Games using a multi-disciplinary social science approach. This revised edition contains much new data relating to the Sydney 2000 Games and their aftermath; and preparations for Athens 2004 and Beijing 2008 Games. The book is broad-ranging and independent in its coverage, and includes the use of drugs, sex testing, accusations of power abuse among members of the IOC, the Games as a stage for political protest, media-related controversies, economic costs and benefits of the Games and historical conflicts between organizers and host communities.
Professor Thiago Allis
Tourism Case Studies Latin America Region
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$130.00
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Latin America is a complex mosaic of nations, people and landscapes, with unique cultural, scenic and economic resources but with no more than 6% of global international tourist arrivals (World Bank, 2019). The region hosts several top international destinations - such as the Caribbean islands and the sacred city of the Incas, Machu Picchu (Peru). Cities like São Paulo and Mexico City are internationally known for their Meetings Incentives Conferences and Exhibitions (MICE) sector. Galapagos (Ecuador) and Fernando de Noronha (Brazil) are areas of significant ecological importance.However, even if some of the destinations are well known internationally, the region is still seen as an untouched source for tourism at global and regional scales. Moreover, the region is still underrepresented in international tourism literature and content for pedagogical and educational purposes still limited.This gap needs to be filled, to help inform tourism developments and to better educate the next generation. This can help shift students and practitioners away from an over-dependence on models and ideas developed and tested in different social and cultural settings that may not be appropriate for a Latin American context. Therefore, this book aims to bring together researchers, students, practitioners and other agents involved with research, teaching and the operation of tourism to share their research and work experiences in Latin America, in the form of case studies focusing on real-world examples.
Professor Scott H. Irwin
Speculation by Commodity Index Funds
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Commodity futures prices exploded in 2007-2008 and concerns about a new type of speculative participant in commodity futures markets began to emerge. The main argument was that unprecedented buying pressure from new "commodity index" investors created massive bubbles that resulted in prices substantially exceeding fundamental value. At the time, it was not uncommon to link concerns about speculation and high prices to world hunger, food crises, and civil unrest. Naturally, this outcry resulted in numerous regulatory proposals to restrict speculation in commodity futures markets.At the core, these assertions raised major economic questions about the efficiency of price discovery in commodity futures markets. Moreover, these so-called remedies did not come without a potential cost. Burdensome regulations would increase compliance and risk sharing costs across the global food system, lowering prices for producers and increasing costs to consumers.This book presents important research on the impact of index investment on commodity futures prices that the authors conducted over the last fifteen years. The eleven articles presented in the book follow the timeline of our involvement in the world-wide debate about index funds as it evolved after 2007. We also include an introductory chapter, new author forewords for each article chapter, and a lessons learned chapter to round out the book. Policy-makers, researchers, and market participants will find the book not only functions as useful documentation of the debate; but, also as a natural starting point when high commodity prices inevitably create the next speculation backlash.
Ralf Buckley
Case Studies in Ecotourism
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$178.10
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As a counterpart to the growing volume of more theoretical literature in ecotourism, this volume presents a global compilation and analysis of over 170 real-life case studies in ecotourism, selected after an extensive screening process. It includes ecotours on land and sea, ecolodges and resorts, private reserves and public parks. The case studies range from the world’s best models to test cases, small and large, unique to representative. Data has been drawn from independent audits by the author and others, and from published reports from universities, multilateral and non-government organisations. The book shows what ecotourism can achieve and what constraints it faces, and provides a convenient and comprehensive reference for ecotourism enterprises, development agencies and university teaching.
Peter Burns
Tourism and Visual Culture, Volume 1
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$203.00
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Tourism is an essentially visual experience: we leave our homes so as to travel to see places, thus adding to our personal knowledge about, and experience of, the world. The study of tourism as a complex social phenomenon, beyond simply business, is increasing in importance, and by providing an examination of perceptions of culture and society in tourism destinations through the tourist's eyes, this book discusses how destinations were, and are, created and perceived through the 'lens' of the tourist's gaze.
Nancy Duxbury
Creative Tourism
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This book provides a synthesis of current research and international best practice in the emerging field of creative tourism. Including knowledge, insights, and reflections from both practitioners and researchers, it covers types of creative tourist, trends, designing and implementing creative tourism products, embedding activities in a community and place, and addressing sustainability challenges. Applying lessons learned from the CREATOUR project and other initiatives, the editors present key information in an actionable manner best suited to people working on the ground. The book: - Addresses important issues such as local economic benefit, social and collaborative economy, community engagement, social inclusion, youth empowerment, cross-cultural exchange, and responsible travel. - Provides a core, introductory text plus a wide range of cases examining creative tourism development in practice in the following 15 countries: Austria, Brazil, Canada, Colombia, Denmark, Finland, Kenya, Namibia, Portugal, the Netherlands, New Zealand, Slovenia, Spain, Thailand, and the USA. - Includes colour photos, diagrams, text boxes, and call-out quotations throughout to help guide and engage readers. A vital resource for tourism agencies, practitioners, planners and policymakers interested in developing creative tourism programmes and activities, this book will also be of interest to cultural and creative tourism researchers, students, and teachers of tourism and culture-based development.
Dimitri Ioannides
Polar Tourism and Communities
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$140.00
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Prior to the outbreak of the coronavirus pandemic in 2020, the Arctic and Antarctic regions were experiencing significant growth in tourist arrivals. In the aftermath of this global crisis, the tourism industry has rebounded and the number of tourists visiting the polar regions is expected to keep growing significantly in the coming years. Remote regions are increasingly accessible as tourism actors develop technologies, diversify activities and itineraries, and climate change worsens. In the Arctic, tourism now takes place year-round through various modalities, ranging from exclusive icebreaker expeditions to the North Pole to mass tourism practices in several destinations such as Rovaniemi, Reykjavik, Longyearbyen or Skagway, wherein tourism not only brings opportunities, but also new challenges to local communities. Meanwhile, gateway cities to Antarctica such as Ushuaia and its inhabitants are set to recover from the severe adverse effects due to the virtual standstill of tourism in the region.This book fills the gap in literature on polar tourism and communities. Through several examples encompassing the Arctic and Antarctica, various chapters examine how both the tourism industry and various communities impact and influence each other from economic, sociocultural, political and environmental perspectives.The contents provide a general perspective regarding polar tourism and chapters focusing on challenges and/or experiences of the communities that are related to tourism in the polar regions and delivers: · Exploration of the complex interactions between polar tourism and local communities· Coverage of a broad range of topics including safety, environmental care, increase in the number of visitors, and the pursuit of new experiences at the farthest extremes of the world.Overall, this book provides a unique and timely analysis of the complex interactions between polar tourism and local communities and could be of interest to advanced-level students and researchers in tourism studies and polar geographies.
Dr Joseph M Cheer
Islandscapes and Tourism
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The links between islands and tourism, as sights of pleasure is embodied in the touristification of sun, sand and sea. Islandscapes are central to the tourist imaginaries that shape islands as touristified places - curated, designed and commodified for both mass tourism and more niche inclined versions. Yet while islands are parlayed for touristic pleasure seekers, islands are also home to longstanding communities that have variously battled with the tyranny of distance from metropolitan centres, as well as the everyday challenges of climate change effects, and benefitted from their isolation from modern-day pressures.To what extent are islandscapes resilient to rapidly changing utilities, significances and ways of life wrought by tourism expansion? The vulnerability-resilience duality remains firmly entrenched in the discourse on islands where tourism has become prominent. Although tourism provides some resiliency, overall, islandscapes remain subject to externally driven fast and slow change that exercises an overwhelming influence.This anthology of articles previously published in the journal Shima explores emergent themes that describe how island peoples adapt and respond in localised cultural islandscapes as a consequence of tourism expansion. It is aimed at researchers in island studies, tourism, sustainability, human geography, cultural studies, sociology and anthropology. The anthology will also be of interest to those with an abiding interest in the trajectories of islands and their peoples, particularly where tourism has come to shape islandscapes.
Dogan Gursoy
Handbook of Scales in Tourism and Hospitality Research
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As the field of tourism and hospitality experiences maturity and scientific sophistication, researchers need to fully understand the breadth and depth of existing scales that help explain, understand, monitor, and predict not only behaviour but also consequences of such behaviour as a function of demand and supply interactions in the field. By introducing the importance of measurement and scales and providing groupings of existing scales The Handbook of Scales in Tourism and Hospitality Research serves as the state of the art reference book in the field of tourism, hospitality and allied fields such leisure, recreation, and services management.
Dr Stella Kladou
Tourism Planning and Development in the Middle East
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$141.95
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Given the historical and cultural richness of countries in the Middle East region, as well as the economic development many have exhibited in recent years, tourism planning and development gains much significance for both scholars and practitioners. Turbulence, conflicts and crises exhibited in the area add further dimensions that need to be incorporated in tourism strategies and planning, and be taken into consideration by experts at an institutional, corporate and educational level. Furthermore, in order to effectively deal with aspects of sustainability, visions and strategies in the region need to build upon good practices. As a result, a greater understanding is required of the factors influencing decision-making on tourism matters as well as on the impacts and implications of sustainable tourism development. This book, written by an international team of experts, addresses the need to examine tourism development and planning in the Middle East from a sustainability perspective by embracing case studies and examples from the region. Through its collection of chapters, the book considers tourism planning and development from the economic, socio-cultural, environmental and regulatory perspectives of sustainability. Thus, the book advances understandings of the positive and negative impacts of tourism development as well as how turbulence, crisis, synergies and the top-down and bottom-up approaches to tourism development are connected to different problems and implications for local communities, the region and the relationship of the Middle East with the rest of the world. An essential resource for tourism practitioners, decision-makers in private and public organisations, government bodies and consultants, not only from the Middle East, but for all those who want an encompassing view of global tourism.
Guilherme Lohmann
Tourism Theory
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$196.00
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Theories within tourism can be difficult, even confusing areas to understand. Developed from the successful Portuguese textbook Teoria do Turismo, Tourism Theory provides clear and thorough coverage of all aspects of tourism theory for students and researchers of tourism.Consisting of five sections and over fifty entries, this book covers nine of the most important models in tourism study. The first three sections examine general concepts in tourism; disciplines and topics; and the tourist, which includes areas such as demand, gaze, psychology and typologies. A fourth section covers intermediation, distribution and travel, reviewing aspects such as travel agencies, tourist flows and multi-destination travel patterns. The final section encapsulates the tourism destination itself, covering organizations, the destination image, supply, seasonality and more. Encyclopedic cross-referencing between entries makes navigation easy, while in-depth analysis, exercises and further reading suggestions for each of the selected areas provide the context and detail needed for understanding. Entries can be used individually as a reference, or as part of the whole for a complete introduction to tourism theory.
Gianna Moscardo
Building Community Capacity for Tourism Development
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Tourism has become an important tool for development in rural, remote and peripheral regions in the last 50 years. However, in many places, tourism has failed to produce the promised benefits and often caused negative impacts due to a lack of local entrepreneurial capacity to benefit from tourism business opportunities, inadequate understanding of tourism markets and limited community awareness of tourism and its impacts. Drawing attention to the potential outcomes to communities when using tourism as a development strategy, this book provides a focused analysis of this emerging issue and seeks to provide positive guidance on improving the process of tourism planning and development. Chapters compile evidence and examples of how community capacity for tourism can be built and enhanced using case studies from Asia, Africa, South America, the South Pacific and rural Australia and the United States. Providing models and frameworks that can be applied to any developing area, this book will be useful to both academic researchers and government policy makers interested in tourism and rural development.
Erdogan Koc
Service Failures and Recovery in Tourism and Hospitality
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$160.20
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Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services.Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff.This book is enhanced with supplementary resources including customizable lecture slides.
Graham Dann
Tourist as a Metaphor of the Social World
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$191.15
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This book contains a selection of papers from the prestigious Research Committee on International Tourism presented at the World Congress of the International Sociological Association, Brisbane, Australia, July 2002. It provides a sociological and anthropological critique of existing tourism theory as well as some directions for its future development and research. While much of the present understanding of the tourist and tourism is grounded in metaphor (e.g. tourism as a sacred journey, tourism as play, the tourist as a child, etc.) such analogies need to be linked to transformations in tourism generating and receiving societies. Hence the focus on the tourist and everyday life, socio-psychological dimensions of the tourist experience, the tourist and conflicting expectations, and the tourist in a changing world.
Richard Butler
Giants of Tourism
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$191.15
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The development of tourism and its associated elements owes much to the efforts of individuals. Many of them left imprints on tourism, through their innovations, promotion or insight, that have continued long after they have departed the scene. This volume consists of essays by experts in their fields on individuals who have influenced tourism over many hundreds of years of travel: development of destinations, services and accommodation, creation of transportation links and attractions, tourist behaviour, innovations in the era of large scale tourism and establishment of future trends.
Suhas P Wani
Corporate Social Responsibility
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This book examines the design and implementation of corporate social responsibility (CSR) activities in rural areas, based on collaboration between well-known corporates and an international research organization. Researchers used various scientific tools and methods to enhance rural livelihoods and improve sustainable natural resources management. Including three chapters covering the philosophy and practices of CSR, this book covers emerging policies and their implications in India. Eight case studies based on actual practices explore climate-resilient agriculture, water footprint, improving livelihoods, diversification of crop pattern, enhancing crop productivity, and sustainable development in low rainfall regions. Five further chapters cover soil health improvement, improving rural wastewater management and enhancing rural livelihoods, based on various case studies. The book offers macro and micro perspectives of CSR work and its critical benefits to both community and natural resources. This book covers:Philosophy and practices of corporate social responsibility.Impact studies on improving livelihoods and sustainable development of natural resources.Process steps across various CSR initiatives.Distinct features of each corporate agency.This book will be useful to corporates, individuals involved in CSR work as well as students and researchers focused on agricultural development and the sustainable development of natural resources.
Metin Kozak
Tourist Behaviour
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$170.95
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Consumer research is often central to academic studies in many different fields, and more recently, tourism studies have empirically examined consumer research from various aspects. However, there is a need to provide information for tourism scholars on how to better understand aspects of tourist behaviour. Tourist Behaviour: An International Perspective provides a collection of topics from both theoretical and practical approaches to building and examining the theory of how consumers think and act within the context of tourism consumption. Divided in to six sections, the book presents research within the themes of influence, motivation, choice, and consumption and experience. With contributions from authors in over 15 countries, the book presents an interdisciplinary approach of the latest research in tourist behaviour. Key Features: The most recent global research on this topic. An interdisciplinary approach. Contributors from 15 different countries.
Paul Eagles
Tourism in National Parks and Protected Areas
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$216.70
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This book describes the state of the art of tourism planning and management in national parks and protected areas. It also provides guidelines for best practice in tourism operations.
Richard W Benfield
New Directions in Garden Tourism
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$134.30
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Following on from the success of Garden Tourism, this book providesan update on the statistics and growth of the global phenomenon ofgarden visitation. It delves into new themes and contemporary trends,from art and culture to psychographic profiling of visitors and howsocial media and semiotics are used to enrich visitor experience andfuel motivation.In addition to these new topics, the book also expands on importantareas such as the continued rise of urban gardens, garden events,historic gardens and garden economics. It features: Visitor statistics for gardens around the world up to 2019. New case studies of The National Garden of Wales, MissouriBotanic Garden, Queens Botanic Garden, and Bombay SapphireGin Distillery in Hampshire, UK. Full-colour images that show gardens in airports, new structuresand initiatives in botanic gardens, the use of botanicals in gindistilling, animals and birds and the importance of gardens to theirsurvival, and garden responses to the restrictions imposed onthem by the COVID -19 pandemic.This new book provides a wealth of information for garden managersand tourism students. It is written in an engaging style that will appealto garden managers, students of horticulture and tourism, and casualreaders interested in the phenomena of gardens.
Stephen McCool
Tourism, Recreation and Sustainability
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$203.00
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Sustainable development is the single most important consideration for those working in the tourism industry. Presenting a discussion by leading contributors on the impacts of tourism on local culture and the environment, this new edition moves forward the debates in sustainable tourism, covering new locations, concepts and perspectives, and new case studies providing a global outlook for a universal issue.
Jack Carlsen
Island Tourism
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$191.15
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Islands are the most vulnerable and fragile of tourism destinations and will experience even more pressure as the combined impacts of economic, social and environmental change accelerate in the future. In order to understand the process of island tourism development, response to change and challenges and their journey to sustainability, this book provides insights and instruction on topics including social, cultural, environmental and economic aspects of island tourism. It contains essential information for policymakers, planners, researchers, managers and operators within the tourism industry.
Dr Peter Robinson
Tourism
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Fully revised, Tourism, 2nd edition covers aspects of tourism from a modern perspective, providing students with a range of theoretical and research-based explanations, supported by examples, case studies and unique insights from industry representatives.The many facets of tourism management are presented in a style that is as relevant for 1st year students as it is for postgraduates. The text offers introductory definitions and detailed discussions of contemporary issues that recognize current teaching practice around the world. Covering topics such as policy and planning, heritage management, leisure management, event management and hospitality management, the book tackles the practical elements of academic tourism such as infrastructure management and economic development, together with other important contemporary issues such as sustainable development and post-tourists. This new edition also features:Updated and new contemporary case studies, including countries such as Egypt, Croatia and The PhilippinesNew material on tourism and sustainability including the SDGs Unions in the travel and tourism sectorsGender issues in travel and tourismAugmented reality and robotsProsumption and co-creationContributions from professionals working in the tourism industry for a real-world perspectiveA fresh new layout and full colour text and figures that make it easy to locate information and aid learningLinks to new video material throughout, which provide easy access to additional content for further study This will be an essential text for all students of travel and tourism at all levels of study.
Dr Anna Farmaki
Peer-to-peer Accommodation and Community Resilience
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$125.60
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The growth of peer-to-peer (P2P) accommodation has been remarkable. However, the rapid expansion of the phenomenon has yielded several concerns over its potentially negative economic, social and environmental impacts. These impacts are highlighted in policy agendas as an emerging problem encountered by many local communities in destinations experiencing a boom in P2P accommodation. Specifically, concerns have been raised over the impact of the growth of P2P accommodation on local housing markets, residents' well-being and the environment as a result of the touristification of residential areas. In fact, many observers accuse P2P accommodation of fuelling the 'overtourism' problem that several destinations face. This edited book addresses the need to examine the P2P accommodation phenomenon from a community resilience lens. In particular, through a collection of chapters presenting a range of empirical and conceptual perspectives from urban and rural communities, the book considers the implications of P2P accommodation growth on the resilience of local communities and the sustainable development of places. This book highlights:· The rapid growth of P2P accommodation yields economic, social and environmental negative impacts on destinations.· The P2P accommodation sector is evolving towards professionalization which, in turns, creates further implications for local community resilience.· This book draws attention towards the need to examine the nexus between P2P accommodation, sustainability and local community resilience.· The collection of chapters presents empirical and conceptual perspectives from urban and rural communities.· Chapters impart significant insights to policymakers, practitioners and academics in light of the COVID-19 pandemic.
Heather Zeppel
Indigenous Ecotourism
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Dealing with indigenous ecotourism as a special type of nature-based tourism, Indigenous Ecotourism examines the key principles of this field through global case studies and analyses the key factors for sustainable development.
Graham Dann
The Language of Tourism: A Sociolinguistic Perspective
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$136.50
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Languages convey messages, have a heuristic or semantic content, and operate through a conventional system of symbols and codes. In this book, it is shown that tourism, in the act of promotion, as well as in the accounts of its practitioners and clients, has a discourse of its own. The language of tourism is however much more than just a metaphor. Through pictures, brochures and other media, the language of tourism attempts to seduce millions of people into becoming tourists and subsequently to control their attitudes and behaviour. Tourists, in turn, contribute further to this language through the communication of their experiences. This book provides the first sociolinguistic treatment of tourism. It draws on both semiotic analyses of tourism and on the content of promotional material produced by the tourism industry. The author writes in a way that is both rigorous but accessible. Providing a highly original treatment, the book is of interest to all studying tourism from a social science perspective. In addition, it has important implications for tourism marketing and for professionals in the tourism industry.
Robert Manning
Managing Outdoor Recreation
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This fully updated second edition presents a conceptual framework of outdoor recreation management in the form of a series of management matrices. It then illustrates this framework through new and updated case studies in the US national parks, and concludes with the principles of outdoor recreation management.Written by an author team with extensive academic and practical experience in the field of outdoor recreation, the book:- Develops and presents a matrix-based framework of strategies and practices for managing outdoor recreation in a sustainable way.- Illustrates application of best management practices through a series of case studies in diverse national parks.- Includes lecture slides and online matrices to aid the teaching of outdoor recreation management to a new generation.Managing Outdoor Recreation, 2nd Edition is an essential resource for undergraduate and graduate students of parks, outdoor recreation and related subjects, as well as a helpful tool for practitioners.
Stephen Wearing
Volunteer Tourism: Experiences that Make a Difference
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$165.05
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Volunteer tourism describes a field of tourism in which travellers visit a destination and take part in projects in the local community. Projects are commonly nature-based, people-based or involve restoration of buildings and artefacts. Contemporary volunteer tourism has tended to suffer from a lack of differentiation from other forms of tourism or volunteering, falling into areas such as alternative tourism, international volunteering, social work and conservation corps work. The aim of this book is to provide it with a more specific identity. This book provides: An overview of the phenomenon of volunteer tourism, its sources and its development as a concept a focus on the potential positive social and environmental benefits of volunteer tourism, and the prerequisites for a successful experience.
Richard Voase
Tourism in Western Europe
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The last twenty years has seen a proliferation of the term "tourist destination". Improbable places, such as industrial cities and isolated rural environments have become legitimate places to visit. At the same time, traditional tourist destinations such as coastal resorts have declined in popularity. There is a shift from "old" to "new" tourism. These case histories examine these issues.The book is divided into three sections, dealing with political, economic and sociocultural reasons for change.
Yvette Reisinger
Transformational Tourism
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Transformational Tourism deals with the important issue of how travel and tourism can change human behaviour and have a positive impact on the world. The book focuses on human development in a world dominated by post-9/11 security and political challenges, economic and financial collapses, as well as environmental threats; it identifies various types of tourism that can transform human beings, such as educational, volunteer, survival, community-based, eco, farm, extreme, religious, spiritual, wellness, and mission tourism.
Professor David B Weaver
Ecotourism in the Less Developed World
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$198.10
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Ecotourism is the result of increasing interest amongst consumers in developed countries in exploring the natural world as an alternative to more conventional holidays, along with a desire to reduce the environmental and cultural impact of their activities. It is, therefore, a relatively new sector of the tourism industry. This book is unique in defining, describing and analysing ecotourism in the less developed countries and its effects, in all parts of the world. The first three chapters set the broader industry context and geographical scope of the book. This is followed by country case studies on Costa Rica, Kenya, Nepal and Thailand and a chapter on the Caribbean and South Pacific. In the final chapter, the common themes and patterns which emerge are discussed with regard to strategies for future developments. This book is essential reading for lecturers, advanced students and researchers in tourism and for those actively involved in ecotourism in less developed countries. It will also be valuable to other tourism industry staff, geographers, development economists and government and regional policy makers.
M Stabler
Tourism and Sustainability
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$247.90
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Tourism is at the forefront of the debate on development versus sustainability. The challenge facing the industry is how to translate principles into practice and to attain a balance between the objectives of tourism development and the long-term conservation of physical, ecological and sociocultural environments. This book addresses these issues, particularly from economic, ethical and environmental perspectives. It has been developed from selected papers presented at a conference held at Newton Rigg College, Cumbria, UK, in April 1996. It is divided into four parts, addressing: concepts, theories and methodological issues; the tourism industry’s promotion of sustainable tourism; minimising environmental impact by means of alternative forms of tourism; and policy implications. The book includes a wide range of case studies and destinations where tourism is rapidly developing in fragile environments, including Belize, Crete, Goa, the English Lake District, Madagascar, Malaysia, the Seychelles and Spain. It represents important reading for both undergraduate and postgraduate students, research workers and tourism industry practitioners, whether from the standpoint of geography, sociology, economics, management and marketing or planning.
Brent Ritchie
Tourism Crisis and Disaster Management in the Asia-Pacific
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$197.05
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The Asia-Pacific area is notable as one of the fastest growing tourism regions and not surprisingly, tourism in this region has become the major driver of global tourism in general. Nonetheless, tourism industries in Asia Pacific has been challenged in recent years by a number of major crises and disasters including terrorism, outbreaks (e.g. SARS and Bird Flu), natural disasters (e.g. tsunamis, bushfires, flooding), and political crisis (e.g. protests and political instability).The aim of this book is to contribute to the understanding of crisis and disaster management generally, but with a specific focus on the Asia Pacific. With chapters contributed by international scholars and practitioners, this book discusses both the theoretical and practical approaches toward successful crisis and disaster management.
Professor Valentine Udoh James
Capacity Building for Sustainable Development
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Capacity building is a topic of intense focus in many industrialized countries. This book explores the theoretical underpinnings of capacity building to sustain the natural, cultural and human resources of communities. It reviews the extensive literature on capacity-building strategies and policies and examines the implications of sustainable development in communities around the world. The book's approach is both theoretical and applied. It offers methods of operationalizing sustainable development and sustainability theories and explores capacity building methods at different levels of government. Successful practices in non-governmental and governmental agency roles are examined. By considering the path towards embracing whole, or partial, sustainability, it provides a comprehensive analysis and examination of how to build capacity in tackling many development problems, especially those linked to infrastructure accumulation and land-use development. Contributors shed light on the overall impact of globalisation and many concepts related to sustainable development and sustainability of the economic socio-cultural and environmental systems. This book:· Examines the links between environment and sustainable development; · Provides models for capacity building;· Considers the role of globalization in sustainable development;· Renders a theoretical and applied examination of the issues;· Provides multidisciplinary and interdisciplinary approaches.This book is recommended for research libraries, for graduate studies in economic development, sustainable development, environmental management; and undergraduate studies relating to developing and emerging countries. It is also useful for government officials, researchers, decision makers and policy analysts involved in sustainable development.
Lori Ann McVay
Rural Women in Leadership
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* Takes a new slant on an increasingly important development issue* There is a noticeable gap in extant literature concerning positive factors beneficial to rural women’s leadership development. This book addresses that gap through a concentrated focus on the presence of such positive factors and the ways in which they contribute to the success of rural women in overcoming barriers to leadership.* The dynamic relationship of External and Internal Factors is highlighted through distillation into five Key Factors cited by rural women as not only supportive of their leadership development, but also as crucial to the development of aspiring rural women leaders.
Robyn Bushell
Tourism and Protected Areas
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Published on behalf of The Task Force on Tourism and Protected Areas of the World Commission on Protected Areas (WCPA) of the World Conservation Union (IUCN), this book serves as a comprehensive record of the tourism issues discussed at the World Parks Congress held in Durban, South Africa in 2003. The issues discussed reflect the past 10 years of global challenges and lessons learnt in protected area management, the place of tourism in this and the projected issues for the next decade.
Bruce Prideaux
River Tourism
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$178.10
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Rivers constitute a major tourism resource, providing spectacular settings, recreation facilities, a means of transport, a sense of heritage and adventure, and links with the environment and natural world. River tourism accounts for a significant proportion of the world’s tourism consumption, with activities such as Nile cruises and rafting holidays making it an economically important area of tourism demanding in-depth analysis. This book explores river tourism from a range of perspectives including uses, heritage, management, environmental concerns, and marketing
Andrew Jones
Disappearing Destinations
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Providing a thorough examination of the threats posed to destinations by tourism, this comprehensive text discusses how popular and fragile destinations such as the Great Barrier Reef could become severely damaged and forced to close to tourists if current tourism trends continue. The consequences of tourism growth, predicted changes, and management and policy responses are reviewed. The book will explore tourism in the context of climate change and vulnerable environments, exploring the situation at local level and in a wider perspective using international case studies throughout and providing future recommendations. It will be an essential text for researchers, policymakers and students in tourism, ecotourism, environmental conservation, planning, coastal management and engineering, climate change and marine conservation.
Petri Hottola
Tourism Strategies and Local Responses in Southern Africa
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Tourism growth is one of the primary drivers of economic development and is a core strategy at local and national levels to improve the lives of local communities. However, tourism can bring both advantages and disadvantages to communities and not all national strategies in tourism management are applicable or suitable in private, community-based and public sectors. Tourism is used as a main instrument of nation building in many postcolonial countries such as Namibia, South Africa, Botswana and Madagascar. Using case studies from these areas, this book examines the strategic objectives for tourism growth and how nationally-set objectives such as economic growth, increased employment, poverty reduction, black economic empowerment, environmental sustainability and reduction of regional inequalities work at the grassroots level. Challenging ongoing practices and providing new innovations for tourism development applicable to other developing countries, this study will be useful for both researchers and decision makers in tourism.
John Stanley
Food Tourism
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$184.60
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The fastest growth in tourism is the culinary sector. Covering farmers markets, taste tours, agri-entertainment, glamping, restaurants, farm shops and more, food tourism has become both an important part of holidaying and a purpose in itself. With growth occurring in most developed countries and tourists searching out culinary tourism throughout the world, this book provides an overall direction to the development of food tourism and a section on the future of this trend.
Carlos Monterrubio
Tourism Planning and Development in Latin America
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$184.45
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Despite the significance of tourism to the economic, social and environmental structures of Latin America, little has been documented in the English-language literature about tourism in this region. Filling that void, this book focuses exclusively on tourism development and planning, and the impact this has on a wide number of Latin American countries. It covers experiences, challenges, successful and unsuccessful stories, specific cases, and other tourism-related issues, with respect to 10 countries in total. Each chapter is authored by scholars who have done extensive research on tourism in the countries covered. This book:Examines the impact of tourism development and planning within Latin American countries.Takes a multidisciplinary approach including Anthropology, Development, Economics, Ecology, Policy, Sociology and Tourism Planning and Management.Is the first book in English to offer an insight into extensive research undertaken within the region.This book will provide a valuable insight for tourism researchers, practitioners and decision-makers in private and public organisations, not only from the regions of Central, South and North America, but also individuals from other parts of the world who want a more encompassing view of global tourism.
David Harrison
Mass Tourism in a Small World
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This book reviews all aspects of the phenomenon of mass tourism. It covers theoretical perspectives (including political economy, ethics, sustainability and environmentalism), the historical context, and the current challenges to domestic, intra-regional and international mass tourism. As tourism and tourist numbers continue to grow around the world, it becomes increasingly important that this subject is studied in depth and best practice applied in real-life situations. This book:- Is the first to address a range of theoretical issues relating to mass tourism;- Uses a wide selection of case studies to translate theory into practice, covering the historical rise and fall of UK seaside resorts, the increase in Chinese tourism, conflict between different mass tourism groups, destination transformation from mass to niche tourism, and specific problems facing cruise ships;- Is written by a range of international, established authors to give a global perspective on the subject.Finishing with a speculative chapter identifying potential future trends and challenges, this book forms an essential resource for all researchers and students within tourism studies.
Eric Laws
Crisis Management in Tourism
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$216.70
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The history of modern tourism records many localized and some international crises characterized by extreme and sudden reduction in demand for specific destination areas or types of tourism product. Managerial responses to such events include both problem solving and market recovery steps, but these vary in effectiveness and recovery may be slow to occur after the initial problems are overcome. With examples drawn from the UK, Europe, America, Australia and Asia, this book brings together a range of expert academic analysis of the latest thinking and practice in this increasingly important area of tourism management.
Michelle McLeod
Tourism Management in Warm-water Island Destinations
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Warm-water islands are a cohesive group of islands distinguished by their geography and remoteness, history as former colonial territories, and dependence on external stakeholders for their economic and social development. Warm-water island destinations also have a year-round tourism industry. These island tourism destinations are facing unprecedented adjustment challenges in the wake of increasing globalization and susceptibility to external shocks, and are in search of appropriate policy responses to that globalization. It is critical for small islands to understand how these challenges affect tourism performance and how they impact their residents. Tourism Management in Warm-water Island Destinations unearths the critical aspects that contribute to tourism development and growth in islands. Particular emphasis is placed on destinations such as the Caribbean, with lessons learned that are applicable to other island tourism contexts in the Mediterranean, Indian Ocean and the Pacific. · Presents emerging research themes and methodology;· Provides insight into factors that result in successful and unsuccessful cases;· Features a focus on Cuba and its reintroduction to the tourism landscape. This book provides a platform for emerging systemic perspectives of the various aspects of island tourism, with the view that strategies for the management and development of tourism in island environments can be improved and will be of interest to those studying and researching within destination management.
Dr Michelle Szydlowski
Elephant Tourism in Nepal
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A study of elephant tourism in Nepal from its origins in the 1960s to the present day, this book examines the challenges faced by captive elephants. Used as human conveyance, on anti-poaching patrol teams, as rescue vehicles, and in forestry service, elephants have worked with and for humans for hundreds of years. However, the use of elephants in tourism is a fairly new development within Nepal. Because the health and welfare of tourism elephants is vital to the conservation of wild individuals, this book offers an assessment of captive elephant needs and an examination of their existing welfare statuses.Numerous NGOS and INGOs are now active in elephant lives, and numerous advocacy organizations have arisen with the goal of changing tourism practices and improving captive elephant welfare.This book seeks to examine the motivations of these NGOs and INGOs, and to consider their ethical approaches to elephant health and welfare. Are the motivations of these organizations similar enough to work together towards a common goal, or are their ethical norms so different that they get in one another's way? Using an ordinary language and ethics framework, this text aims to identify the norms of cultures and organisations and reframe them in ways which may allow for more successful interactions.