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There Isn’t One Way to Listen. It’s Time to Adapt Your Listening!
“Adaptive Listening is incredible. [It] made me evaluate all aspects of my interactions in life.” ─Workshop participant from Cisco
#1 New Release in Running Meetings & Presentations and Human Resources & Personnel Management
Adaptive Listening is for those who want to improve the way they, and their teams, communicate up, down, across, internally, and externally. Through engaging stories and practical techniques, discover a new model for listening in the workplace.
Not just another book on communication. Adaptive Listening helps you up-level the under-trained side of communication amidst the realities of a hectic workday. Researched and tested exclusively in the work setting, Adaptive Listening moves you beyond active listening, embracing easy-to-remember techniques that strengthen relationships and get work done more effectively.
Leaders at all levels can improve listening skills. Aspiring, emerging, and established leaders can build more awareness about their own listening style and the impact it has on their workday. Only then can they adapt the way they listen to meet the goals and needs of direct reports, peers, managers, customers, and stakeholders, all while contributing to a positive workplace culture.
Inside learn:
- How to leverage the strengths and avoid the pitfalls of your listening style by recognizing how you prefer to process and respond to information
- How to break away from ineffective listening and step into Adaptive Listening to meet the goals and needs of the person speaking
- How to reduce mistrust, misalignment, and miscommunication by being more mindful of the barriers that prevent you from using empathetic communication
- How to cue other listeners to listen in the way you want and need
If you enjoyed You’re Not Listening, Just Listen, Listen Like You Mean It, Power Listening, Nonviolent Communication, or Crucial Conversations, you’ll love Adaptive Listening.
Praise from Adaptive ListenersTM in Training
“I will work on becoming a strong Adaptive Listener and being conscious of the L.E.N.S. I filter people through. My team will appreciate me more, and hopefully my organization will benefit from better results and a more content team. I’m very confident these actions will have the intended benefit. I learned a lot about my own listening habits and gained tools to become a better communicator and leader.”
—Workshop participant from Ubisoft
“Once I am able to digest and begin applying [Adaptive Listening], I see this really helping the team I am on so that I can be more empathetic. I can provide them what is needed as a listener and be a mentor as well. This will be extremely helpful.”
—Workshop participant from Lumen
“Before this workshop, I was confused when people would tell me that I was a bad listener because I always knew what they were saying and the implications. Now I know that my [S.A.I.D Listening Style] doesn’t give every speaker what they need or want from me. [With Adaptive Listening], I can immediately identify how and when I can adapt my listening to help my team and employees. Highly recommend!!”
—Workshop participant from the Utah State Board of Education
“Adaptive Listening is incredible. [It] made me evaluate all aspects of my interactions in life. I feel confident and happy about how I will approach my listening moving forward.”
—Workshop participant from Cisco
“Excellent workshop in every way. Brilliant content, engagingly presented. Astonishing premise to focus on what the other person wants and needs from your interaction—so basic and neglected.”
—Workshop participant from nonprofit
Table of Contents
- Foreword: A Note from Nancy Duarte: How Adaptive Listening Changed My Life
- Chapter 1: There’s a Better Way to Listen at Work
- Paying Attention Isn’t Enough
- Even Active Listening Falls Short
- It’s Time for Adaptive Listening
- Become an Adaptive Listener
- Chapter 2: Uncover Your S.A.I.D. Listening Style
- People Don’t Listen the Same Way
- The Four S.A.I.D. Listening Styles
- Build Your Listening Awareness
- Chapter 3: Support S.A.I.D. Listening Style
- Support Listener Characteristics
- Support Listener Cautions
- Appreciating Support Listeners
- Chapter 4: Advance S.A.I.D. Listening Style
- Advance Listener Characteristics
- Advance Listener Cautions
- Appreciating Advance Listeners
- Chapter 5: Immerse S.A.I.D. Listening Style
- Immerse Listener Characteristics
- Immerse Listener Cautions
- Appreciating Immerse Listeners
- Chapter 6: Discern S.A.I.D. Listening Style
- Discern Listener Characteristics
- Discern Listener Cautions
- Appreciating Discern Listeners
- Chapter 7: Focus Your Listening L.E.N.S.
- Focus Your L.E.N.S.
- Listener: The “L” in L.E.N.S.
- Environment: The “E” in L.E.N.S.
- News: The “N” in L.E.N.S.
- Speaker: The “S” in L.E.N.S.
- The Cumulative L.E.N.S. Effect
- Chapter 8: Meet the S.A.I.D Listening Goals
- The S.A.I.D. Listening Goals
- Take on the Burden
- Chapter 9: Adapt to Support
- Reading Emotions in the Workplace How to Validate Emotions Adapt in Common Support Situations Adapt in Complex Support Situations Be Brave and Bring Warmth
- Chapter 10: Adapt to Advance
- Adapt in Common Advance Situations
- Adapt in Complex Advance Situations
- Be Brave and Take the Leap
- Chapter 11: Adapt to Immerse
- Adapt in Common Immerse Situations
- Adapt in Complex Immerse Situations
- Be Brave and Stay Present
- Chapter 12: Adapt to Discern
- Adapt in Common Discern Situations
- Adapt in Complex Discern Situations
- Be Brave and Shine the Light
- Chapter 13: Embrace an Adaptive Listening Culture
- Adapt, Reflect, Adapt Again
- Influence the Way Others Listen
- Improve Your Listening Tolerance
- Duarte, Inc: An Adaptive Listening Case Study
Closing
References
Index
Acknowledgments
About the Authors