Safety and Security Perceptions of Tourists Visiting Kashmir, India. From Cultural Consumer at Home to Heritage Tourist Away. Potential Impacts of Generational Change on Destinations. Impacts of an Intervention Event on Museum Visitations. Critical Factors in Implementing HRIS in Restaurant Chains. Theme Park Visitors’ Responses to the SARS Outbreak in Taiwan. A Qualitative Assessment of the Service Encounter. New Service Development: Preliminary Findings on Process Development and Assessment from the Greek Hotels. The Influence of the Intensity of Collaboration and Type of Management on the Performance of Swiss Hotels. A Study on the Online Sales Efficiency of Upscale and Luxury Hotels in Germany, Switzerland and Austria. An Investigation of Long-term Debt and Firm Value in the Lodging Industry. Energy Consumption and CO. Gender-Based Service Preferences of Spa-Goers. The Hotel Servicescape for Chinese Female Travellers. List of Contributors. Aims and Submission Guidelines. EDITORIAL BOARD. Subject Index.