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Artificial intelligence is rapidly transforming professional practice, and dispute resolution is no exception. With thousands of AI platforms now available and new tools emerging almost daily, mediators, arbitrators, and other dispute resolution professionals face a pressing question: how can AI be used responsibly, effectively, and ethically without compromising the human judgment at the heart of their work?
This book provides a practical and thoughtful guide to the integration of AI into mediation and related dispute resolution processes. Rather than focusing on specific technologies that may quickly become obsolete, it is grounded in the enduring principles, professional standards, and ethical obligations that define effective dispute resolution. The authors examine AI’s role at every stage of the mediation process, from the initial decision whether to use AI at all, through disclosure, information management, communication support, and the generation of settlement options. Drawing on established ethical frameworks, including the Universal Disclosure Protocol for Mediation and guidance developed by leading dispute resolution organizations, the book offers concrete recommendations, best practices, and cautionary examples. It explores the possibility of AI functioning not merely as a tool, but as a “fourth party” or co-mediator, while emphasizing the continuing responsibility of human professionals.
Essential reading for mediators, arbitrators, lawyers, and dispute resolution practitioners, this book provides a clear framework for navigating the opportunities and challenges of AI in the pursuit of fair, informed, and consensual outcomes.
This book provides a practical and thoughtful guide to the integration of AI into mediation and related dispute resolution processes. Rather than focusing on specific technologies that may quickly become obsolete, it is grounded in the enduring principles, professional standards, and ethical obligations that define effective dispute resolution. The authors examine AI’s role at every stage of the mediation process, from the initial decision whether to use AI at all, through disclosure, information management, communication support, and the generation of settlement options. Drawing on established ethical frameworks, including the Universal Disclosure Protocol for Mediation and guidance developed by leading dispute resolution organizations, the book offers concrete recommendations, best practices, and cautionary examples. It explores the possibility of AI functioning not merely as a tool, but as a “fourth party” or co-mediator, while emphasizing the continuing responsibility of human professionals.
Essential reading for mediators, arbitrators, lawyers, and dispute resolution practitioners, this book provides a clear framework for navigating the opportunities and challenges of AI in the pursuit of fair, informed, and consensual outcomes.
Price: $103.00
Pages: 130
Publisher: Brill
Imprint: Brill | Nijhoff
Series: Issues in Online Dispute Resolution
Publication Date:
April 15, 2027
ISBN: 9789004765948
Format: Hardcover
Daniel Rainey is a Principal at Holistic Solutions, Inc. (HSI) and a leading practitioner, educator, and writer in conflict engagement, online dispute resolution (ODR), and mediation. He is a Fellow of the NCTDR, a Founder and Past President of ICODR, and serves on several international advisory boards. He has co-authored influential ethical standards and guidance on ODR and artificial intelligence, advised governments and organizations worldwide, and taught negotiation, mediation, and ODR internationally. He previously served as Chief of Staff at the National Mediation Board and is the author and editor of numerous publications on conflict engagement and technology.
Ana Maria Maia Gonçalves is an internationally experienced mediator, executive coach, educator, and business leader with over 35 years of experience. She is an ICF Master Certified Coach, co-founder of ICFML, and a visiting professor at the Catholic University of Porto School of Law, where she coordinates negotiation and mediation programs. She has held leadership and advisory roles with organizations including IMI, ICODR, NCTDR, WIAL, and the Alliance for Mediation Standards, and serves on the UN Funds and Programmes Global Mediation Panel. She also provides executive coaching and consulting internationally, including for the Center for Creative Leadership.
Ana Maria Maia Gonçalves is an internationally experienced mediator, executive coach, educator, and business leader with over 35 years of experience. She is an ICF Master Certified Coach, co-founder of ICFML, and a visiting professor at the Catholic University of Porto School of Law, where she coordinates negotiation and mediation programs. She has held leadership and advisory roles with organizations including IMI, ICODR, NCTDR, WIAL, and the Alliance for Mediation Standards, and serves on the UN Funds and Programmes Global Mediation Panel. She also provides executive coaching and consulting internationally, including for the Center for Creative Leadership.