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From acclaimed, international bestselling author of BROKEN WINDOWS, BROKEN BUSINESS—"one of the most influential business books of the last decade"—BROKEN WINDOWS, BROKEN NATION delves into jaw-dropping occurrences that symbolize a broader decay in our nation, and explores how the erosion of basic customer service standards reflects a deeper societal and cultural decline, providing readers with a compelling analysis of the state of America today.
Michael Levine—called by USA Today “one of America’s wisest media experts”—sheds light on the subtle yet significant signs of societal decay, using personal anecdotes and broader cultural examples to illustrate a national trend of decline and loss, and his aim is to spark a conversation about the decline in service standards, cultural pride, and overall societal health.
BROKEN WINDOWS, BROKEN NATION is a timely and necessary exploration of America's precipitous decline, and by combining insights from a lifetime of careful observation and success, academic analysis, and practical solutions, Levine points a spotlight on the problems and offers a blueprint to reverse these troubling trends.
MAKE AMERICA GREAT AGAIN!
MICHAEL LEVINE, called by USA Today “one of America’s wisest media experts,” has spent more than three decades at the intersection of media, branding, business, and culture. He is the author of 19 books, including the bestselling Broken Windows, Broken Business (www.BrokenWindowBook.com), widely ranked as one of the most influential business books of the last decade. The book’s central thesis—that small acts of neglect inevitably lead to larger failures—has become a foundational framework for leaders in business, government, healthcare, and education.
A rare combination of street-level experience and intellectual rigor distinguishes Levine’s work. Over his career, he has represented and advised some of the world’s most recognizable figures and brands, helping them navigate reputation, crisis, growth, and long-term relevance. His insights are frequently sought by executives, entrepreneurs, and public officials who understand that perception is not cosmetic—it is strategic.
A gifted storyteller, Levine is known for translating complex ideas into clear, compelling narratives that resonate far beyond boardrooms. His writing and commentary explore themes of accountability, standards, leadership, and the cultural consequences of lowering expectations. Whether addressing customer service, media ethics, or organizational decay, his message is consistent: excellence is intentional, and neglect always leaves clues.
In addition to his books, Levine is a sought-after speaker, consultant, and media commentator. His work continues to influence how leaders think about branding, trust, and the powerful signals sent by the smallest details—because, as he famously argues, broken windows are never just about windows.
The author lives & works in the Los Angeles metro area.
Visit the author at MichaelLevineConsulting.com and BoundlessMediaUSA.com