Frontmatter -- The author -- Introduction to the series -- Contents -- List of figures -- Introduction -- Chapter One. Status report: the information profession -- Chapter Two. Status report: the Information Age -- Chapter Three. Status report: knowledge management -- Chapter Four. Status report: summary -- Chapter Five. Implications for the information profession -- Chapter Six. Change management theory -- Chapter Seven. Managing change: information services framework -- Chapter Eight. Where next? -- Chapter Nine. Real-world examples -- Appendix A. SLA Competencies Extract from the full report -- Appendix ?. Recommended reading -- Appendix C. References and bibliography -- Index