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The communication of knowledge is a core concept in the field of knowledge management and an essential new role and responsibility of business managers. Knowledge capital is the primary source of wealth and the key source of productivity in the knowledge economy. Stockpiling and storing knowledge diminishes its value. It is only through circulation that our knowledge capital realizes its business value.
Communicating Knowledge addresses essential management practices in the 21st-century knowledge economy. It speaks to the change that every organization is experiencing as they transition from an industrial to a knowledge organization. The COVID-19 pandemic has heightened an awareness of communications practices in the past year, with communication norms and behaviors being challenged at every level. How we communicate, when we communicate, with whom we communicate, and what we communicate is currently undergoing a global reform. Communication competencies are no longer desirable qualities in managers - they are essential.
This book is intended for business managers working at all levels, knowledge management practitioners and scholars, communications professionals, practitioners, and consultants.
Denise Bedford is faculty of Georgetown University, a Visiting Scholar at University of Coventry, and Distinguished Practitioner, U.S. Department of State. She is a retired Senior Information Officer, World Bank, and retired Goodyear Professor of Knowledge Management, Kent State University. She has previously worked for Intel, NASA, University of California, and Stanford University.
Ira Chalphin is an Information Technology consultant, specializing in knowledge management with clients including the United States Agency for International Development (USAID) and the Washington Metropolitan Area Transportation Agency (WMATA) and the World Bank Group. Previously, he worked for the British Government’s Departments of Trade and Industry and Employment as an international economist and national expert at negotiations at the European Council of Ministers, European Union.
Karen Dietz is a narrative specialist who has worked with Fortune 500 companies, non-profits, and entrepreneurs. She is a pioneer in business narratives, a TEDx speaker, the co-author of Business Storytelling for Dummies, and a contributor to eight books on business storytelling.
Karla Phlypo was Academic Coordinator at Walden University focused on online self-directed learning and skill building in the Management PhD program. She has presented internationally on online education, innovation, communications, and high performing teams. She previously worked for General Motors as Global Knowledge Manage in charge of engineering technical memory.
Section 1. Communicating Knowledge
Chapter 1. Shifting Landscape of Organizational Communications
Chapter 2. Communicating Knowledge in the New World of Work
Chapter 3. Knowledge Capital and Knowledge Mobilization
Chapter 4. Designing Management Communication for the Knowledge Economy
Section 2. Communicating Knowledge Assets
Chapter 5. Communicating Human Capital
Chapter 6. Communicating Structural Capital
Chapter 7. Communicating Relational Capital
Section 3. Key Issues in Knowledge Communications
Chapter 8. Discernment as a Management Issue
Chapter 9. Listening as a Management Issue
Chapter 10. Facilitation as a Management Issue
Chapter 11. Decision Making as a Management Issue
Chapter 12. Team Building as a Management Issue
Section 4. Building Communications Competencies and Capacity
Chapter 13. Building Communications Competencies
Chapter 14. Building Communications Capacity
Appendix A. Pulling it all Together