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Conflict management is an overlooked area in leadership development. Mediation as an intervention method to use in conflict management can be productive for building leadership capacity and organizational development in higher education. Adults average five conflicts per day and people in titled leadership spend over two-thirds of their time engaged in managing conflict. This book offers conflict management strategies, models, and processes to support college and university personnel in recognizing and managing conflicts and how to build skill sets that can enhance effective communication and address issues strategically.
Foreword.
Prelude and Book Organization.
Acknowledgments.
Section I. Why Focus On Managing Conflict?
Section II. Realities About Conflict.
Section III. Conflict Management From A Practitioner Perspective.
Section IV. Unit Leaders' Responsibilities With Conflict.
Section V. Unique Attributes Around Conflict In Higher Education.
Section VI. Conflict Management In Higher Education: A Review Of Selected Literature.
Section VII. Personal Skills Required To Be A Good Conflict Manager.
Section VIII. Mediation Skills In Managing Conflict.
Section IX: Dialogue As A Conflict Management Strategy.
Section X: Conclusion And The Way Forward.
Glossary.
About the Authors.