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Crack the Customer Mind Code
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10 May 2016

Crack the Customer Mind Code is destined to upend how you approach marketing, advertising, and selling. Even as customer attitudes have shifted during this new century due to technology, the economy, and emotionally draining negative news, the way in which the human mind processes information remains constant.
Marketing and sales messages often fall short because they are not aligned with how the mind naturally processes information and makes decisions. In Crack the Customer Mind Code, veteran marketer Gary Hennerberg reveals seven pathways through the mind and lays out how to align marketing messaging with the various ways people think. Discover how you can:
1. Identify and create the personas of your core customer segments. The twelve most observed personas are detailed for immediate adaptation.
2. Stimulate emotion through fear, uncertainty, and doubt.
3. Calm the mind with your solution to enable clearer thinking.
4. Properly position, or reposition, your product or organization to initiate new short-term memory.
5. Use storytelling to deepen the new memory and convert it to long-term memory.
6. Logically interpret your sales presentation offer and create a compelling conclusion.
7. Persuade and lead your prospects to a sense of self-permission to buy.
Overlaying these proven concepts onto each of the twelve defined personas, Hennerberg shows you how to powerfully transform marketing campaigns that move prospects to action.
Once your message and personas are aligned, you now are equipped to solve the puzzle of getting your prospective customers to YES!
Acknowledgements
Introduction
Chapter 1 The Mind and Three Imperatives
Chapter 2 Mind Mysteries
Chapter 3 The Seven Pathways
Chapter 4 #1 Identify the Persona
Chapter 5 Stimulate Emotion
Chapter 6 Calm the Mind
Chapter 7 Position / Reposition
Chapter 8 Storytelling
Chapter 9 Interpret
Chapter 10 Permission to Act
Chapter 11 Mind Pathway Comprehension by Channel
Chapter 12 Coming Full Circle: Pathways as Strategy
Chapter 13 Persona #1: Trailblazers/Early Adopters
Chapter 14 Persona #2: My Brand/My lifestyle/My Growth
Chapter 15 Persona #3: Money Matters
Chapter 16 Persona #4: On Financial Edge
Chapter 17 Persona #5: Right Thing to Do
Chapter 18 Persona #6: Love and Social Relationships
Chapter 19 Persona #7: Adrenaline Seekers: Opportunists
Chapter 20 Persona #8: Safe Players
Chapter 21 Persona #9: Hiding My Compulsion
Chapter 22 Persona #10: Fifty Plus
Chapter 23 Persona #11: Business 8 to 5
Chapter 24 Persona #12: Did I Matter?,/p>
About the Author
End Notes
CustomerMindCode.com Resources