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Volume One in this series focuses on current trends in the management consulting industry. It is divided into three sections: (1) a look at some of the broad changes taking place in the management consulting industry, (2) an examination of recent trends and techniques in the practice of management consulting, and (3) reflections on the current state of affairs in the industry. As this brief overview has hopefully captured, the first volume in this series provides ample insight into and differing perspectives on the multi-faceted world of management consulting. Thanks are due to all the authors for their thoughtful work, good-natured colleagueship, and willingness to contribute their thoughts and insights about the consulting field. This volume would not have been possible without their efforts.
Introduction; Anthony F. Buono.
Part I. The Management Consulting Industry
Chapter 1. The Anatomy of Network Building in Management Consulting Firms; Kari Lilja and Flemming Poulfelt.
Chapter 2. The Role of Relational Expertise in Professional Service Delivery; Kate Walsh.
Chapter 3. Toward a Theory of Knowledge Arbitrage: Examining Management Consultants as Knowledge Arbiters and Arbitragers; Matthew Semadeni.
Part II. Trends and Techniques in Management Consulting
Chapter 4. Consulting and EQ: Enhancing Emotional Intelligence in the Workplace; Aaron Nurick.
Chapter 5. The Changing Role of Consulting in Project Management; Hans Thamhain.
Chapter 6. A System-Wide, Integrated Methodology for Intervening in Organizations: The ISEOR Approach; Henri Savall, Veronique Zardet, Marc Bonnet, and Richie Moore.
Chapter 7. New Directions in Linking Research: Employee Satisfaction as an Outcome or Predictor?; Kyle M. Lundby, Krishef J. Fenlason, and Shon M. Maguan.
Part II. Reflections on Management Consulting
Chapter 8. Change in Human Systems: From Planned Change to Guided Changing; Kenneth W. Kerber.
Chapter 9. Transforming Consulting Knowledge into Business Fads; Bertrand Venard.
Chapter 10. Are We Producing Information Age Consultants?: Reflections on U.S. Business Schools’ Course Offerings; Susan M. Adams and Alberto Zanzi.
Contributors.