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This book offers a comprehensive exploration of the ongoing digital transformation of public employment services (PES) – the most radical remaking of the welfare state in a generation.
As PES shift from analogue to fully digitised services, this volume bridges the gap between technology, policy and frontline service provision. It provides a well-rounded analysis of the practical opportunities and challenges posed by digital welfare, reconnecting and reconciling technical possibilities and political ambitions with what is socially necessary as welfare systems undergo radical change.
Didier Demazière is Research Director at CNRS and at the Centre for the Sociology of Organisations, Sciences Po.
Ray Griffin is Senior Lecturer in Management and Organisation at South East Technological University.
Magnus Paulsen Hansen is Associate Professor of Political Sociology in the Department of Social Sciences and Business at Roskilde University.
Janine Leschke is Professor MSO of Comparative Labour Market Analysis in the Department of Management, Society and Communication at Copenhagen Business School.
1. Introduction
2. From Politics to Code: The Unfolding of EU Digital Aspirations Into Practice
3. Algorithmic Profiling of the Unemployed
4. The Making of an Unemployed Population
5. Open Inquiry into Disruptive Digital Services
6. Legal Considerations for Algorithm Development
7. Labour Market Data, Job Matching and Job Quality
8. Looking for a Job: What Types of Information Matter to Jobseekers?
9. Digitising Exclusion: The Challenges of Modern Unemployment and Public Employment Service Delivery
10. Co-designing Digital Services with Service Users, Caseworkers and Senior Policy Makers: the Affordance and Limitations of Expert Panels
11. Digital or Human Support for the Unemployed? Profiling Tools and Advisers at Work in the French Public Employment Services
12. Cyborg Futures of Care and Welfare: Acceptance and Resistance of Digital Public Employment Services Technologies as Competent Caregiver
13. Exploring Omni-channel Welfare Experiences in Unemployment Services
14. Profiling and Subjectification of Unemployed People: Exploring the Case of Slovenian Public Employment Services
15. Conclusion