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‘Essential reading for any retail leader’ – Paula Bobbett, Chief Digital Officer, Boots UK
The pace of change in retail is accelerating. Will you be a passenger, or the driver?
Retail leaders face disruption on every side: rapidly changing consumer habits, a fiercely competitive and dynamic environment, market volatility and more. But transforming in response, while necessary, is easier said than done.
Driving Retail Transformation gives you the strategies and techniques you need to lead your organization through the journey of transformation in an age of uncertainty.
Discover the ‘how’ of transformation through a flexible framework that can be applied to any type of retail change, and at all stages of the journey. Overcome the common challenges and avoid the critical mistakes that derail so many transformation initiatives. Featuring road-tested practical tools and techniques, Driving Retail Transformation allows retail leaders to accelerate progress, deliver successful business transformation and build a better future for customers, colleagues and the business.
‘Like condensing a whole degree in strategic change management into one book’- Joe Murray, Former CEO, Internet Fusion Group, Worldstores
Oliver Banks is an expert consultant working with senior leaders to transform retail businesses and operations. One of the most influential voices in retail, Oliver is a LinkedIn Top Voice, host of the Retail Transformation Show podcast and keynote speaker, and advises on navigating transformation and the ever-evolving world of retail.
Gives you actionable strategies and techniques you need to lead your organization through the journey of transformation in an age of uncertainty - Mike Faber, LinkedIn
I've no doubt this book will become a must read for retailers. Oliver has that rare combination of wide experience and deep expertise that he has masterfully woven into this fabulously insightful volume. - Jeffrey Roberts, LinkedIn
Ollie has a lovely way of demystifying the jargon and helping you define a pathway to ensure you focus on what’s important to you. Thus it’s one of those rare tomes that paints the big picture, but then helps you see in advance the detailed challenges you will have to face, alongside good practical advice and tools to help you make the right decisions. - Amazon 5*
A real treasure trove of useful ideas, models and tools. It lives up to the endorsement on the back cover: "Like condensing a whole degree in strategic change management into one book." Essential reading for retail leaders, AND for those leading transformation in other sectors. - Amazon 5*
Compulsory reading for anyone in the retail industry as it is written by someone who has been there and done it with one of the world's largest retailers. Whether it be the mechanics of transformation, defining the solution, getting your people on board or overcoming uncertainty and unknowns plus much more besides, this book has it all. - Amazon 5*
A must-read for anyone in the retail industry! This book is not your generic retail read, but rather a helpful playbook providing pragmatic methodology to deliver change within a retail organization. Oliver Banks' long experience shines through with many practical suggestions that are, in most cases, real golden nuggets. Whether you're a CEO or just starting out in the industry, this book is a valuable resource for anyone looking to make a difference in retail. - Amazon 5*
Oliver Banks helps retail leaders to drive transformation and realize their strategies and goals. The founder of retail consultancy OB&Co and one of the world’s top retail influencers, he hosts the Retail Transformation Show podcast and delivers keynotes on navigating transformation and the ever-evolving retail trends.
- Cover Page
- Title Page
- Copyright Page
- Dedication
- Contents
- About the author
- Preface
- Foreword
- Introduction: The ever-evolving world
- Part 1: Driver or passenger: it’s your choice
- Chapter 1: Retail is evolving, with or without you
- Chapter 2: The danger of leaving change to chance
- Chapter 3: The journey of retail transformation
- Part 2: Take the driver’s seat
- Chapter 4: Taking an honest look in the mirror
- Chapter 5: Reading the signals
- Chapter 6: Finding the ideal transformation
- Chapter 7: Defining the solution
- Chapter 8: Aligning thinking behind the plan
- Chapter 9: Winning hearts and minds starts with you
- Chapter 10: Getting the best people involved
- Chapter 11: Creating and fostering your transformation ecosystem
- Chapter 12: Accelerating meaningful progress
- Chapter 13: Avoiding the inevitable roadblocks
- Chapter 14: Overcoming the uncertainty and unknowns
- Chapter 15: Making bold decisions
- Chapter 16: Executing and realizing the transformation
- Chapter 17: Bringing it all together
- Appendices
- Appendix 1: Self-assessment for the Retail Transformation Steering Wheel
- Appendix 2: Rescuing and reinvigorating after a breakdown
- Acknowledgements
- References and notes
- Index