Information and Communications Technology (ICT) has the potential to improve services provided by the public and voluntary sectors, empower staff and strengthen the community. Therefore, it is in the interests of those working in social welfare to understand and grapple with key issues. This book analyses the current context and use of ICT in these sectors and builds on this to provide practical guidance for managers and staff.
Assuming no technical knowledge, the book provides the ideas, tools and resources to think critically and creatively about current ICT practice and to implement positive change at individual, team and organisational level.
Price: $40.95
Pages: 208
Publisher: Bristol University Press
Imprint: Policy Press
Publication Date:
05 May 2004
ISBN: 9781861345059
Format: Paperback
BISACs:
POLITICAL SCIENCE / Public Policy / Social Services & Welfare, Welfare and benefit systems, POLITICAL SCIENCE / Public Policy / Social Security, SOCIAL SCIENCE / Social Work
"... a well written text which social care practitioners, indeed most local government officers, can use to help them recognise what ICT can and cannot do and how to harness it successfully to the development of modern public services." Socitm News
Luke Geoghegan is Chief Executive of Toynbee Hall (a voluntary sector organisation in London's East End) and Visiting Professor at London Metropolitan University. Jason Lever is a Senior Policy Officer in the Children and Young People's Unit, Greater London Authority. Both have extensive experience in the statutory and voluntary sectors. Ian McGimpsey is the Linklaters Volunteer Manager at Toynbee Hall.
Introduction; ICT: people and society; ICT and social welfare practice; Putting the I and the C back into ICT; Modelling information flows and needs: improving service quality; Modelling information flows and needs: improving service quality; Modelling information flows and needs: improving organisational effectiveness; People, organisations and ICT; Information exclusion and the digital divide; Where next?: social welfare practice and e-government; Where next?: social welfare practice and emerging technology.
