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Every year, millions of people claim Universal Credit and disability benefits, but far fewer feel justly treated. Just Bureaucracy asks why, and what can be done about it.
Drawing on empirical research with thousands of welfare claimants, it reveals what justice actually means to the people who depend on the welfare state. It shows that when the system gets this right, claimants cooperate, engage, and trust. When it gets it wrong, the costs are steep.
Rigorous and urgent, Just Bureaucracy provides a new case for fairer administration as a pathway to more effective governance.
Professor Joe Tomlinson, Professor of Administrative Law, King’s College London
Professor Simon Halliday, Professor of Socio-Legal Studies, University of Strathclyde
Dr Jed Meers, Senior Lecturer in Law, University of York
Professor Aleksandra Cichocka, Professor of Political Psychology, University of Kent
Dr Ben Seyd, Senior Lecturer in Politics, University of Kent
1. A New Quest for Bureaucratic Justice
2. Why Perspective Matters for Bureaucratic Justice
3. What Does Bureaucratic Justice Mean for Claimants?
4. What Are the Effects of Bureaucratic Justice?
5. Trade-Offs Within Bureaucratic Justice
6. Is Bureaucratic Justice Different When Disputes Arise?
7. Bureaucratic Rationality and the False Promise of Equality
8. Conclusion