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Have you ever noticed that great CEOs, managers and other people in charge always seem to know exactly what to say in every situation? Author Pamela Straker, with more than 25 years experience as a mental health and management professional, has. And in Let Me Stop You Right There, she outlines various common scenarios for effective communication with office archetypes: “by-any-means-necessary” overachievers, gossips, office invaders, negativity-mongering complainers, and many more.
Chapter-by-chapter, Straker addresses effective means of communication in the workplace with great humor and insight. Each chapter outlines a scenario, proposes the response, or “line,” to bring the discussion to its logical conclusion, and provides an explanation of why these lines work. Whether a CEO, manager, or supervisor, Let Me Stop You Right There is sure to become an indispensable addition to your business library.
“Finally - a book for bosses that tells us how to say what we mean in a way that will be heard. Dr. Straker teaches the reader how to say the really difficult thing - firmly, diplomatically and - almost always - with humor. The 29 magical phrases you learn in this short book will arm you for life at the workplace.”
Sara Bilik, MBA, M.Ed.
Healthcare Marketing Executive
“An excellent guide and tension reducer for the "on-the-go" exec. I could not stop staying, 'Gee I wish I knew that one last week'. Great read for the stress laden professional leader.”
Peter E Carter, M.A.
NJ/DE/NY Educational Administrator
"A great read and book to hone managers at any skill level, or with any number of years of experience, on how to manage the most common challenges brilliantly! And… with humor."
Jannifer Hill-Keyes, Ph.D.
President, Strategic Human Resources
“Every time you read this book, you find something else you can really use…definitely keeps you coming back.”
Robert Freeman, M.D.
Administrative Psychiatrist
Acknowledgments
Foreword
The Lines
1. “Let me stop you right there.”
2. “Your personal life is interfering with the functioning of the office”.
3. “And your point is? or “Where are you going with this?”
4. “You’ve created this mess, now how do you propose to clean it up?”
5. “If only I could.”
6. “Oh dear, that is far too much information.”
7. “Is there something I can do about it right now?”
8. “What do you think you should do? or “What do you think should be done?”
9. “And you thought that action would accomplish what?”
10. “Let me think about that and discuss it with you in our next supervisory session.” or “I can respond to that by tomorrow at 12 noon.”
11. “Thank you for not sharing.”
12. “Wow!” or “Gee!” or “How Interesting!” or “Oh my!”
13. “So what I hear you saying is…?”
14. “I am having great difficulty hearing you right now. Perhaps we should talk later.”
15. “What is the worst possible outcome if we try something new?”
16. (Silence…the sound of crickets.)
17. “I wish you and your family well at this time and am sorry for your loss.”
18. “You do have choices.”
19. “Let’s discuss it over coffee, tea, or lunch.”
20. “If this continues, I will have no recourse…”
21. “Your next vacation is scheduled for when?”
22. “Your employment has been terminated.”
23. “Actually…no.”
24. “Get over it!”
25. “Stay in your lane.”
26. “Bring it on.”
27. “I’ve stayed too long at the fair.”
28. “Requiem for An Assassin…light reading anyone?”
29. “In the end, the truth will come out.”