Some error occured while loading the Quick View. Please close the Quick View and try reloading the page.
This book highlights the growing importance of soft skills and digital literacy as artificial intelligence increasingly becomes a part of our daily lives. It emphasizes the critical roles of effective communication, empathy, and emotional intelligence in navigating interactions in digital environments. It examines conflict management in the digital age, addressing the unique challenges that arise from online interactions and provides practical strategies tailored for managing conflicts in digital mediums, including email etiquette for clarifying misunderstandings, techniques for de-escalating tense situations on social media, and methods for fostering inclusion in diverse online communities.
By featuring real-life case studies that illustrate both successful and challenging conflict resolutions and insights into future trends in digital communication, this book equips readers with the knowledge and confidence to navigate and manage conflicts effectively in a rapidly changing digital landscape.
Haleh Karimi is an Assistant Professor of Management at the Rubel School of Business at Bellarmine University. With extensive industry experience, Dr. Karimi has worked with Fortune 500 companies, small businesses, non-profits, and startups. She began her career as a Systems Business Analyst at Colgate-Palmolive and later became the lead software programmer for HR systems at Steel Technologies. Additionally, she served as a product leader at Coca-Cola Enterprises’ Innovation Center in Louisville. Dr. Karimi transitioned to entrepreneurship as the CEO of Surgical Serenity Solutions and subsequently became the Executive Director of a grassroots non-profit, where she implemented a strategic plan that achieved significant growth and earned national recognition.
Yashwant Pathak completed his PhD at Nagpur University, India, and Executive MBA and Masters in Conflict Management at Sullivan University, Louisville, USA. He has over 45 years’ experience in academia and industry. Currently he is Professor and Associate Dean for Faculty Affairs at Taneja College of Pharmacy, University of South Florida, Tampa, USA. Yashwant has published over 400 research papers, reviews and chapters with close to 5000 citations in Google Scholar. He has edited over 70 books in nanotechnology, nutraceuticals, drug delivery systems, artificial intelligence and artificial neural network. He has a keen interest in conflict management and has edited several books in the field, including the De Gruyter Handbook of Organizational Conflict Management (co-edited with LaVena Wilkin).