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This work looks at new directions in human resource management. It covers such topics as: customer feedback as a critical performance dimension; accountability in human resources management; ergonomic training and organizational stress; and more.
Foreword: New Directions in Human Resource Management; Chester A. Schriesheim and Linda L. Neider
Chapter 1. Customer Feedback as a Critical Performance Dimension: Review and Exploratory Empirical Examination; Christine M. Hagan and H. John Bernardin
Chapter 2. Accountability in Human Resources Management; Angela T. Hall, Dwight D. Frink, Gerald R. Ferris, Wayne A. Hochwarter, Charles J. Kacmar, and Michael G. Bowen
Chapter 3. Ergonomic Training and Organizational Stress: Implications for Human Resource Professionals; Angela K. Miles and Pamela L. Perrewé
Chapter 4. New Directions for Research on Political Perceptions: Suggestions and an Illustrative Example; Ken Harris and K. Michele Kacmar
Chapter 5. Complex Nonlinear Relationships between Group Incentive Context, Design, and Effectiveness; Edilberto F. Montemayor
Chapter 6. Evaluating Recruiting Effectiveness in a New Millennium; Kevin D. Carlson
Author Biographies