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This book presents a comprehensive analysis of the use of patient-/person-centred communication in providing healthcare for ageing populations through an ethnographic approach to physician in-home medical consultations in Tokyo, Japan, alongside interviews with physicians. It focuses on illustrating how linguistic dimensions of person-centred communication work by citing examples of case studies, as well as the sociocultural differences between the US, the UK, Japan and other societies in which person-centred communication models are employed. The author uses her own framework, which takes into account face and politeness theory, and makes recommendations for future training.
Kayo Kondo is an Assistant Lecturer in Japanese Studies at the School of Modern Languages and Cultures, Durham University, UK. Her research interests include patient-health provider communication, clinical empathy, dementia communication, discourse studies in health and social care, pragmatics, face and politeness theories.
Figures and Tables
Acknowledgments
Acronyms
Introduction
Scope of the Book
Chapter 1. Introduction to Patient-centred Communication
Chapter 2. Face and Linguistic Politeness
Chapter 3. Fieldwork and Data
Chapter 4. Listening to Patients and Identifying Issues
Chapter 5. Empathy and Acceptance
Chapter 6. Work Towards Shared Decision-making
Chapter 7. Leave Space for the Patient and Respecting the Patient’s Freedom
Chapter 8. Transferring into Future Training
Chapter 9. Appendices
References
Index