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The volume begins with a chapter by Henri Savall, founder and director of the ISEOR Institute and creator of the SEAM methodology, that presents an overview of the development of the socio-economic approach to management, and its guiding frameworks and methodology. The chapter s detailed explanation of the underlying thinking, tools, and techniques of socio-economic management serves as the primer for the remainder of the volume. The book is then divided into three sections. The first part presents illustrations of SEAM interventions in different types of organizations, including industrial and service companies, and not-for-profit organizations, including cultural institutions and sports clubs. The next section looks at cross-cultural applications and assessments of SEAM experiments in Africa, Asia, Mexico, and the United States, with a concluding chapter on intervening in multinational corporations in general. The volume concludes with a section that examines different issues and challenges in SEAM intervention, ranging from the impact on and role of middle managers in the SEAM process, intervening in small organizations, SEAM s facilitative role in operationalizing and institutionalizing information technology, conceptualizing, and implementing organizational change, facilitating merger and acquisition integration, and the application of socio-economic management in sales and marketing. The book also contains a combined glossary and chapter index that provides a definition of key terms and concepts in the SEAM methodology and where they appear in the volume. These key terms are highlighted in bold italics throughout the volume, illustrating their application in different contexts.
Introduction; Anthony F. Buono.
Chapter 1. ISEOR’S Socio-Economic Method: A Case of Scientific Consultancy; Henri Savall.
Appendix 1. SEAMES®: A Professional Knowledge Management Software Program; Véronique Zardet and Nouria Harbi.
Part I. SEAM Interventions in Organizations
Chapter 2. Developing Sustainable Global Performance in Small- to Medium-Size Industrial Firms: The Case of Brioche Pasquier; Véronique Zardet.
Chapter 3. SEAM in a Service Company: Developing Vigorous, Disciplined, and Empowering Management; Vincent Cristallini.
Chapter 4. Orchestrating Compatibility Between Art and Management: Socio-Economic Intervention in a National Opera House; Philippe Benollet.
Chapter 5. From Managerial Trend to Permanent Change: Intervening in the Public Sector; Olivier Voyant.
Part II. Cross-Cultural Interventions With SEAM
Chapter 6. SEAM and Nonprofit Sports Clubs: Activating Intraorganizational Negotiation as Piloting Levers; Miguel Delattre.
Chapter 7. Rebuilding the Identity of Chambers of Commerce and Industry: Reinforcing Legitimacy and Effectiveness; Nathalie Krief.
Chapter 8. Socio-Economic Intervention in Developing Countries in Africa and Asia; Emmanuel Beck.
Chapter 9. Small Business Consulting in New Mexico: The Theater of Socio-Economic Intervention-Research; David M. Boje, Mark E. Hillon, and Yue Cai.
Chapter 10. Bringing Socio-Economic Intervention to the United States: The Able Plastics Case; Randall Hayes, Lawrence Lepisto, and Debra McGilsky.
Chapter 11. Socio-Economic Approach to Management in Mexico; Margarita Fernández Ruvalcaba.
Chapter 12. Intervening in a Multinational Company; Marc Bonnet and Henri M. Talaszka.
Part III. Issues and Challenges in SEAM Intervention
Chapter 13. Socio-Economic Intervention as Integrated Training Action for Intermediate Supervisory Staff; Marc Bonnet.
Chapter 14. Intervening in Small Professional Enterprises: Enhancing Management Quality in French Notary Publics; Laurent Cappelletti.
Chapter 15. Mastering Computer Technologies: Contributing to Research-Experimentation With Users and Computer Specialists; Véronique Zardet and Nouria Harbi.
Chapter 16. SEAM, Change, and Organizational Performance: The Importance of Incorporating Quantitative and Qualitative Assessment; Rickie Moore and Michel Péron.
Chapter 17. SEAM in the Context of Merger and Acquisition Integration; Anthony F. Buono and Henri Savall.
Chapter 18. The Role of Socio-Economic Management in Enhancing Sales and Marketing Activities: A Comparative Case Study; Isabelle Barth.
Glossary
About the Authors.