i-iv -- Acknowledgement -- Contents -- Series Editor’s Introduction -- Information for Potential Contributors -- Section 1: Technology-Mediated Communication: A Structural Approach -- Introduction -- Chapter 1: The Dual Character of Computer-Related Achievements in an Organizational Context -- Chapter 2: An Exploration of the Use of Information Technologies for Inter-Unit Coordination -- Chapter 3: Telework and Communication in Data Processing Centres in Brazil -- Section 2 Moving From Macro to Micro -- Introduction -- Chapter 4: Innovation is in the Mind of the User: A Case Study of Voice Mail -- Chapter 5: Is Interaction the Message? The Effect of Democratizing and Non-Democratizing Interaction in Video-Conferencing Small Groups on Social Presence and Quality of Outcome -- Section 3: Developing the Discipline: An Attempt to Further Develop the Paradigm -- Introduction -- Chapter 6: Antidotes for the Idiot’s Paradox -- Conclusion -- A Brief Summary of Volume 3 -- Where Do We Go From Here? Directions for Future Research and Managers -- Author Index -- Subject Index -- 326-328