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Managing people has never been harder. Remote work, AI integration, generational friction and constant change have made the job almost untenable. But at its core, managing people comes down to an ongoing series of conversations — and managers are overwhelmed by the sheer volume and variety of conversations every day. Most managers receive no management training before inheriting people to manage, and those who do often develop one or two approaches to these conversations and apply them universally. But the managers who consistently get the most from their teams are the ones who can read a situation clearly and shift their approach deliberately.
Award-winning organizational psychologist and executive coach Dr. Jake Tuber introduces the Manager Conversations Framework – a practical tool that maps eight distinct postures across the dimensions that matter most in any interaction.
Written for managers at every level – from first-time supervisors to senior leaders across every industry and sector – and packed with diagnostic tools, checklists and pro tips, this practical, research-backed guide has everything needed to help every manager become more effective.
Named one of the 40 Under 40 in leadership by the Leadership Center for Excellence, Dr. Jake Tuber is an award-winning executive coach, master facilitator, and expert in leadership and organizational psychology who has trained thousands of professionals across industries. He is the Managing Partner of Ticonderoga Advisory, a talent development firm that works with Fortune 500 companies, startups, nonprofits and mission-driven organizations.
His clients range from media executives at The New York Times and Disney to engineers at Google, equity partners at top law and executive search firms, agricultural C-suite leaders and professional athletes and NBA referees. He is one of the top-rated adjunct professors at the City College of New York, where he teaches industrial-organizational psychology, and previously led global leadership development academy workshops at CEB (now Gartner). A former stand-up and improv comic, he’s a dynamic speaker and has been a Lecturer in Residence with Lectures on Tap. He holds a Bachelor’s degree in philosophy from Georgetown University, a Masters in social-organizational psychology and a doctorate in Adult Learning & Leadership, both from Columbia University. He currently lives in New York with his wife and two daughters.
Table of Contents
Introduction
Part 1: Why Managers Need to Adapt
Chapter 1: Management is Harder Than Ever
Chapter 2: Authenticity and Adaptability
Chapter 3: The Manager Conversations Framework
Part 2: The Eight Postures of Adaptive Management
Chapter 4: The Supervising Posture
Chapter 5: The Coaching Posture
Chapter 6: The Mentoring Posture
Chapter 7: The Counseling Posture
Chapter 8: The Advising Posture
Chapter 9: The Mediating Posture
Chapter 10: The Facilitating Posture
Chapter 11: The Training Posture
Part 3: The Postures in Practice
Chapter 12: Choosing and Switching
Chapter 13: Embedding Adaptability
Conclusion