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This new handbook provides a context for approaching the world in which information professionals work; a tool, the Balanced Scorecard, to help demonstrate contribution and value; and a review of opportunities for new areas of employment and career development, ripe for applying the Information Services skill set. Through combinations of topical chapters with common themes, the professor and student will find a multi-perspective approach to the IM landscape. Used as a ready-reference, the IM practitioner will find both theoretical and pragmatic approaches to inform their decision making on traditional as well as new challenges.
For information and IM professionals, librarians, and students, this must-have handbook provides invaluable insights from the leading names in the field, enabling you to make the best decision no matter what challenges you face.
Pearlstein and Matarazzo are addressing one of the most significant challenges of our time, the design and measurement of relevant high quality information services in a world where the pace of change continues to accelerate. As types of libraries continue to converge, this book provides a forward-thinking approach for information managers in all types of institutions and settings. It cleverly combines both theory and experience to answer the question, ‘how do I create a successful future for my information service and my profession?’ This book is sorely needed. The future is now and the methodology is here.
— Donnna Scheeder, Past President, International Federation of Library Associations and Institutions; Past President and Fellow, Special Libraries Association
As information professionals, we are constantly renewing how we define and value our roles. This handbook provides info pros at all levels with thoughtful chapters on strategies to address our most challenging issues. This is truly a resource to return to regularly rather than one that is read once and put on the shelf.
— Mary Ellen Bates, Principal, Bates Information Services Inc.
This is a very useful and innovative book for anyone seriously involved in the management of information. There have been other such books but this one is very up to date, candid, and curated by two highly experienced practitioners and scholars of the subject. I highly recommend it!
— Laurence Prusak, Knowledge Strategies LLC