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In The Quantum Retail Revolution, cutting-edge technologies meet retail strategy in a transformative exploration of the industry’s digital evolution. This timely volume investigates the growing influence of quantum computing, artificial intelligence (AI), blockchain, Internet of Things (IoT), augmented reality (AR), and the metaverse on retail management. From optimizing supply chains and automating decision-making to delivering hyper-personalized customer experiences, these innovations are redefining the business of shopping in a world that is increasingly digital, data-driven, and interconnected.
Bridging theory and practice, this book offers a forward-looking roadmap for retail professionals, scholars, and technology leaders navigating the complexities of technological disruption. With real-world case studies, practical frameworks, and strategic insights, it examines how leading retailers are leveraging emerging technologies to boost operational efficiency, transparency, and consumer engagement. Highlighting underexplored areas such as quantum computing in retail optimization and immersive shopping through AR and metaverse platforms, The Quantum Retail Revolution serves as both a critical resource and an essential guide to future-proofing retail in an era of rapid innovation.
Shubham Mahajan is an Assistant Professor at the School of Engineering and Technology, Amity University, India.
Kamal Upreti is an Associate Professor in the Department of Computer Science at CHRIST (Deemed to be University), India.
Balraj Verma is an Associate Professor at the Doctoral Research Centre of Chitkara Business School, India.
Mike Schulze is Vice President for Research and Practice Transfer and Professor of Controlling, Accounting, and Financial Management at CBS International Business School in Mainz, Germany.
Part I. Foundations of Quantum-Era Retail
Chapter 1. Quantum Computing for Retail Supply Chain Optimisation; Allacheruvu Brahmaiah, Kondragunta Rama Krishnaiah, and Katika Koteswara Rao
Part II. AI & Consumer Behaviour
Chapter 2. Next-Gen Shopper Behaviour: Understanding Consumers through AI-Generated Insights; Deepak R. Gupta, Poonam Singh, Cleston D'Costa, Agnieszka Góra-Błaszczykowska, and G. V. Radhakrishnan
Part III. Immersive & Phygital Retail Innovations
Chapter 3. The Rise of Phygital Retail: Fusing Physical and Digital with AR, VR, and IoT; Dev Kumar Mandal, Pravin Kumar, and Rupam Dhani
Chapter 4. Augmented Retail: Redefining Brand Engagement through AR and VR; Deepak R. Gupta, Poonam Singh, Agnieszka Góra-Błaszczykowska, and G. V. Radhakrishnan
Chapter 5. Immersive Retail for Gen Alpha: The Role of AR & VR and the Metaverse in Reshaping Shopping Experiences; Akshay Kumar AV and Sushin Manikoth
Chapter 6. Augmented and Virtual Reality: Immersive Shopping; Lingaraj K, S. Supreeth, Rashmi Laxmikant M, Karthik Rao M C, Lalit Garg, and D Viswanath Reedy
Chapter 7. Innovations in Retail: A Comprehensive Bibliometric Analysis of Immersive Experiences; Shameem Rayhana N, Nishant Kumar, Kalyani V, and Manish Kumar Srivastava
Chapter 8. Personalizing the Phygital Retail Experiences through AIoT-Driven Optichannel Strategies; Sinduja L, Kerena Anand, Elangovan N, and Vedha Balaji
Part IV. Automation & Robotics in Retail
Chapter 9. Revolutionizing Retail: The Power of Robotics and Automation in Modern Operations; Mahendra D. Ingole, Mahek Iram Qureshi, Priyanka Deshmukh, Kamal Goyal, and Akhilesh Tiwari
Part V. Digital Finance & Emerging Retail Models
Chapter 10. Decentralized Finance (DeFi) and Crypto Payments: The Future of Retail Spending; Sweta Kumari, Kushagra Goel, CMA Shriniwas Bala, Pooja Grover, G. V. Radhakrishnan, and Seema Shirsath
Chapter 11. Blockchain and the Future of Shopping: Innovation, Inclusion, and Sustainable Retail Finance; Anu Gupta, Sakshi Singhal, Nidhi Singh, Prabha Arya, and Sapna Dadwal
Part VI. Retail Innovation Futures
Chapter 12. Future-Ready MSMEs: Integrating ESG 2.0, Occupational Wellness, and Community Resilience with Quantum Retail & Management; Kartikeya Sinha and Akhilesh Tiwari