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Connection culture, 2nd edition
Tap Into the Power of Human ConnectionCreating a thriving organization where employees feel valued, the environment is energized, and high productivity and innovation are the norm requires a new kind of leader who fosters a culture of connection within the organization. Connection Culture, 2nd Ed...
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Return on investment (roi) basics
Return on Investment (ROI) Basics provides a baseline exploration of ROI for both novice and experienced WLP practitioners. Additionally, it includes a review of two essential, often overlooked, steps in the ROI process: communicating results and integrating ROI into an organizations learning pro...
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Smes from the ground up
Sometimes SMEs can cause problems for your instructional design project. But have you done everything you could to understand, communicate with, and involve your SMEs successfully? From years of experience, there are guidelines for working well with everyone on the design team—but you must includ...
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Leadership development basics
In the fast-paced, global environment of the 21st century, leadership development is a key business strategy—and a crucial element of your organization's competitive advantage. With Leadership Development Basics to help you, you can update your leadership development program and begin preparing t...
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Technology for trainers, 2nd edition
Turn your training vision into a workable, functional e-learning program. In this fully refreshed second edition, award-winning e-learning expert and technical educator Thomas Toth guides technology-hungry trainers through e-learning development—without the jargon. With brand-new chapters on mo...
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Integrated talent management scorecards
The term “integrated talent management” has been in vogue for several years, yet organizations are still trying to understand how to integrate talent management functions to achieve business results. Authors Toni Hodges DeTuncq and Lynn Schmidt use case studies from 17 different organizations to ...
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Making e-learning stick
E-learning and virtual training have become increasingly popular means of delivering workplace learning content, yet they often fall short when it comes to engaging learners. How can you ensure that learners understand the learning content and can apply their new knowledge back on the job? As wit...
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Learning on demand
Learning on Demand presents new ideas around the topic of web-enabled instruction, challenging long-held beliefs about proper ‘design’ and the methods for engaging students. Drawing on technology trends, this book shows that accessibility of information on demand overshadows ‘interactive design’ ...
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The bs dictionary
Speak for YourselfDo you yearn for a book to disambiguate words and phrases commonly used in business settings, your workplace, and in life in general? Do you wish the kimono would open on idioms and clichés that stretch the bandwidth of understanding and make you wonder if your career is scalabl...
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Strategic learning alignment
Strategic Learning Alignment shows you how to align your training initiatives to organizational strategy to ensure training stays relevant and is seen by business leaders as vital to the organization’s success.Aligning your training initiatives to organizational strategy and objectives ensures th...
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Building a new performance vision
Despite their best efforts, many organizations find it difficult to shake the silo mentality that stands in the way of real strides in performance improvement. Building a New Performance Vision addresses this issue head on by arguing that training, human resources, organizational development, qua...
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10 steps to successful facilitation, 2nd edition
Facilitate Groups That Deliver Results Every professional businessperson needs a complete portfolio of skills, yet one area is often taken for granted: the art of facilitation. This book takes the guesswork out of this essential skill and gives you a step-by-step process for becoming an accomplis...
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Communication basics
This book takes a new look at a subject that is at the heart of all human activity—communication. Specifically designed to help you become an effective communicator, this book gives you the tools and knowledge to connect with and influence your audience whether that audience is a jam-packed audi...
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From average to awesome
Ever wish you had your own personal career and life coach, giving you advice and cheering you on? Now you do!Jim Smith Jr.'s energy and enthusiasm are contagious. Catch them—and enjoy your own journey From Average to Awesome.Start reading at any point because, like success, getting to awesome is ...
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Virtual training basics, 2nd edition
It’s a digital world; is your training up to speed?Build your virtual training skills with this new edition of Virtual Training Basics by Cindy Huggett. You don’t have to be a tech wizard to follow her tested and proven techniques for enhancing your virtual training design and delivery.E-learning...
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Proving the value of soft skills
A Step-by-Step Guide to Showing the Value of Soft Skill ProgramsAs organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new work arrangements, their mastery of soft skills will likely be the definin...
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Facilitation basics, 2nd edition
Stop presenting and start facilitating meaningful learning.Whether you are a subject matter expert who occasionally takes on a trainer role, a trainer who wants to build on solid presentation skills, or anywhere in between, Facilitation Basics will help you create supportive and effective learnin...
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Leading from the edge
The old model of globalization—including offshoring to save money—no longer applies. Globalization now means you can better position your company for innovation and growth. To be a global leader, you must change and lead from the edge. Every day as a global leader seems to be a paradox: balancing...
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Creating mentoring and coaching programs
Are Mentoring and Coaching Programs Effectively Employed in Your Organization? Coaching and mentoring have become essential organizational tools for developing people. HR managers, T&D specialists, and performance technologists will find useful tools in the 12 case studies in this volume. The...
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Focus on them
Perfect the Skills to Excel as a ManagerAn engagement crisis, a management skill shortage, a retention problem—call it what you will, today’s research and workplace insights emphasize that many employees leave managers. . . not companies. Good managers know they need to deliver results to be succ...
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10 steps to successful teams
Most projects or initiatives in today's organizations begin with the formation of a team, yet the majority of resources available for this core business activity are long on description and short on advice. 10 Steps to Successful Teams provides this missing, practical, easy-to-implement advice. U...
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The change book
Change is hard, but learning more about it doesn't have to be boring. The Change Book: Change the Way You Think About Change helps you get smart on change management without the pain. It addresses framing your change, leadership, resistance, culture, communication and more. Flip it open to any pa...
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Let them choose
A model for social experiential learning focused on choice.Lecturing on its own is ineffective. But what’s the alternative? Combine the best of brain science and learning theory with the power of choice. Deliver meaningful training programs that stimulate your learners, rather than bore them to s...
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10 steps to successful customer service
Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep an...
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