10 steps to successful meetings

Design and facilitate engaging, productive meetings.10 Steps to Successful Meetings presents strategies to create and conduct fruitful, impactful meetings. Successfully set meeting goals and agendas, boost participant involvement, and conduct timely, effective evaluation and follow-up.Part of the...

Measuring the success of organization development

Measuring the Success of Organization Development: A Step-by-Step Guide for Measuring Impact and Calculating ROI, by Patricia Pulliam Phillips, Lizette Zuniga, and Jack J. Phillips, examines the strategic role of organizational development (OD), explains the reasons for measuring OD efforts, and ...

Peer coaching: the wave of the future

Peer coaching is an often-overlooked but vital tool for bringing personal and professional development to employees. In “Peer Coaching: The Wave of the Future,” Shana Montesol Johnson details the ins and outs of this low-cost, high-impact, customizable training option, explaining: · what...

Managing learning programs step by step

How can I ensure buy-in from key stakeholders for my learning program? What questions should I answer to help create a vision for my program? And how can I decide which learning approach to use in my learning program? “Managing Learning Programs Step by Step” provides the tools and information to...

Quotas!

Every quota challenge has a story. Sales quotas aren’t all about the numbers.Quotas! Using Design Thinking to Solve Your Biggest Sales Challenge sheds new light on quota challenges, the story behind them, and the methods to solve them. Many organizations struggle to reach effective, market-driven...

Astd's ultimate train the trainer

Talent management

Getting the most from the people in your organization is more important than ever. Talent Management delivers contributions from 10 authors, including in-depth case studies about six major organizations: Cisco McDonald's Avon Children's Healthcare of Atlanta Ciena Liberty MutualThe a...

Virtual training basics, 2nd edition

It’s a digital world; is your training up to speed?Build your virtual training skills with this new edition of Virtual Training Basics by Cindy Huggett. You don’t have to be a tech wizard to follow her tested and proven techniques for enhancing your virtual training design and delivery.E-learning...

Bring design mastery to l&d

Visual design is often a distant afterthought in the process of creating deliverables. But here’s an uncomfortable truth: Learners silently (if you’re lucky) evaluate the credibility of your work based on how it looks. To be sure, a slick PowerPoint deck alone isn’t enough to achieve learning obj...

Lies about learning

Understand where myth and reality diverge in the multi-billion dollar workplace learning industry. Lies About Learning offers rare insight into the business of organizational learning, exposing the prevalent myths and offering the counterweight of reality and real world practice. With detaile...

Strategic planning training

Develop your career with a professional certification

Professional certifications differ from other types of credentialing and education, and they can have a significant effect on an individual’s career. In “Develop Your Career With a Professional Certification,” Bob Collins delves deeper into professional certifications and their benefits. He detai...

Career contentment: don't settle for anything less!

Career satisfaction directly affects personal fulfillment and mental and physical well-being. Now anyone can learn how to get the most from his or her career. The secret is deceptively simplea meaningful, fulfilling career is available to anyone who makes the active decision to pursue it. Care...

Rapid retooling

Organizational and individual change is constant—it’s not a race to the finish line. Rapid Retooling explains that organizational change is a cyclical process, and shows readers how to constantly and rapidly adapt—or “retool”—themselves, their employees, and their organization business models to ...

A road map for onboarding managers

Few organizations have manager onboarding programs, but they are key to equipping managers with the tools they need to be successful from day one. In “A Road Map for Onboarding Managers,” Sharlyn Lauby details how proper onboarding prepares managers to start their role confident, engaged, and bet...

Persuade effectively and grow your influence

Communication skills are critical in the workplace. One less-frequently-discussed skill is the ability to persuade others. While some individuals will use the words persuading and influencing interchangeably, there is a nuanced difference in that influencing involves a set of behaviors over time ...

The learner-centered classroom

Learner-centered instruction helps build dynamic classrooms in which the student takes ownership of the content and determines ways that it may be useful to him. Such instruction also encourages the student to build the relationships that will allow learning to endure beyond the training event. ...

Developing great managers: 20 power-hour conversations that build skills fast

Developing Great Managers: 20 “Power Hour” Conversations that Build Skills Fast offers learning at a pace managers won’t be able to refuse—it only takes one hour! The 20 engaging, interactive, and practical “power hour” sessions offered in this book drive lively conversations and build solid mana...

Blended learning that works

Well-designed and well-executed blended learning gives employees access to training in a usable format when they need it, often from wherever they are able to access it. However, as with many other things, the devil is in the details. Just how does one go about designing and implementing blended ...

The building blocks of sales enablement

The Ultimate Sales Framework for Achieving Business SuccessSales enablement is no longer the new kid on the block. Having grown rapidly in recent years, it’s now considered a best practice at many sales organizations. But there’s little alignment across the sales profession on what sales enableme...

Building a successful consulting practice (in action case study series)

Consulting is one of the fastest growing occupational groups in business today. For many talented individuals around the world, starting a consulting practice offers great opportunity for income growth and job satisfaction. Yet, consulting does have its unique set of challenges including lack of ...

The missing link in learning: transfer

Providing training is only half the job—talent development professionals also need to make a real difference in the workplace. They can do this by facilitating the leap to effective learning transfer. In “The Missing Link in Learning: Transfer,” Emma Weber details: · the learning transf...

Get the whole picture with a performance assessment

To improve performance, you need to understand where you are and where you want to go. In “Get the Whole Picture With Performance Assessments,” Hadiya Nuriddin guides readers through a process for defining your desired performance and developing solutions to help your organization fill the gap be...

Strategies for managing hybrid meetings

To accommodate hybrid workers, companies must incorporate hybrid meetings and collaboration methods—a change that presents unique challenges. Ensuring equal engagement for all participants, whether in person or remote, requires thoughtful coordination. In this issue of TD at Work, Sherri Sutton a...

Forward-focused learning

Shape What’s Next for Learning in Your OrganizationOur era of dynamic change and its profound impact on personal lives and businesses throughout the world represents a new normal. How organizations learn will determine whether they rise to the occasion and adapt or struggle behind outdated practi...

Coaching in healthcare

The complex and changing nature of healthcare makes professional development and growth a necessity and a challenge. Coaching may be the key to helping healthcare professionals navigate this tricky terrain and become curious, courageous, and energized in their pursuit of better care for patients....

Simulations: learning lived out

Simulations are experiential learning tools that come in a variety of forms and mediums. They enable learners to practice procedures and operations in safe and scalable environments with less risk or waste. They provide opportunities to learn by doing. In this issue of TD at Work, Tristia Henness...

Project management training

On time, on budget, within scope. You’ll get them there. In today’s competitive business environment, a prime ingredient to scalability, predictability, and consistency is having a proven method for getting things done. Project management delivers results that organizations of every size and indu...

Change management training

We need to change how we change.Successful organizations are proactive about change and can turn obstacles into opportunities. Thus managing change—its constant barrage, faster pace, and complexity—has become a required skill for leaders, managers, and employees alike. In Change Management Train...

Talent development’s guide to risk assessment

Risks are ever-present, but talent development practitioners can help companies develop solutions to mitigate them. In “Talent Development’s Guide to Risk Assessment,” Lori Gravelle explains organizational risk and why it’s important. This issue of TD at Work includes: an overview of enterprise ...

Employee engagement in healthcare

When healthcare employees are engaged in their work, patient outcomes are likely to improve. So it’s essential for leaders in healthcare organizations to pay attention to how their employees feel about their work. “Employee Engagement in Healthcare” makes a case for employee engagement and prov...

Essential account planning

Sales growth starts with planningSales accounts are harder than ever to win, let alone keep. Globalization, cloud computing, and crowdsourcing create a marketplace where any account can be lured away by a hungry startup. And the face-time advantage? Forget it. Today's high-quality sale will likel...

Preparing and defending your training budget

Budget time doesn’t have to be painful. Instead, it can be a valuable time to examine your training programs and look for ways to improve. In “Preparing and Defending Your Training Budget,” Lianabel Oliver Bigas explains how to plan first and budget later so that your budget reflects your expecta...

Breakthrough solutions with action learning

Does your organization find itself returning to the same problems again and again, never quite solving them? Action learning enables employees to think differently as they seek to solve problems. In “Breakthrough Solutions With Action Learning,” Bea Carson explores how action learning can help te...

10 steps to successful customer service

Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep an...

The bs dictionary

Speak for YourselfDo you yearn for a book to disambiguate words and phrases commonly used in business settings, your workplace, and in life in general? Do you wish the kimono would open on idioms and clichés that stretch the bandwidth of understanding and make you wonder if your career is scalabl...

Making learning stick

Training may be a pleasant break from the usual routine, but too often the long-term results are lacking. With Making Learning Stick, you'll have a practical handbook to help ensure that transfer of training happens, so that what people learn in class is actually applied on the job, where it coun...

The importance of emotional intelligence in healthcare

To thrive in the modern healthcare setting, healthcare practitioners need strong emotional intelligence and interpersonal skills. In “The Importance of Emotional Intelligence in Healthcare,” Joann Farrell Quinn and Sarah E. Hoffe teach talent development practitioners about the emotional intellig...

Leaving addie for sam

The ADDIE process is past its prime.It was developed long before Agile and other iterative processes that have introduced greater efficiencies in design and development, fostered more creativity, and addressed effective stakeholder involvement. Leaving ADDIE for SAM introduces two new concepts—SA...

Internal podcasts from a to z

There are now more than 2 million valid podcasts on Apple Podcasts. Have you ever considered how podcasting can relate to your organization’s goals? In this issue of TD at Work, Shannon Martin will explain: What an internal podcast is Where to start Whom to include on your podcast team How to rec...

New supervisor training

Prepare and establish new front-line leaders with training that develops essential supervisory skills. Investing in new supervisors increases productivity and organizational profitability, and it results in engaged, high-performing teams. Yet many new supervisors—the very people responsible for p...

Hold on, you lost me: use learning styles to create training that sticks

An easy-to-implement, eight-step methodology to engage and connect with all learning styles. Hold On, You Lost Me! provides a thorough explanation of the four major learning styles and how to satisfy the needs of each. Use Hold On, You Lost Me! to drive the gold standard of learning and incre...

A practical guide to managing temporary workers

Prepare for Your Workforce of TomorrowToday’s economic reality is changing the traditional employment model. No longer is it assumed that everyone who works for you will be on your company’s payroll. Alongside your regular employees might be temps, freelancers, and independent contractors, all of...

Keeping your career on track

Where do you see yourself five years from now? It’s important to consider where you want to go on your career journey, whether you’re currently in the job market or not. Mapping out a plan for your professional life will help you stay abreast of changes in your field and identify any tune-ups tha...

Consulting basics

Ah, the life of a consultant. Sleeping late, working in your pajamas until noon, never having to do anything you don't like. It's exactly what everyone dreams about, right?Wrong! If you've ever wondered what it's really like to be a learning and development consultant and what it takes to become ...

Job aids basics, 2nd edition

A Simple, Effective Approach to Attaining Learning and Performance ResultsJob aids are often the most practical way to get quick performance improvement, particularly in time-pressured, resource-constrained situations. Not sure where to begin, or even if a job aid is the right choice? Job Aids Ba...

Partner with ai for instructional design

Imagine a future where artificial intelligence isn’t just a tool, but an integral team member, working alongside L&D professionals to enhance learning outcomes. To fully leverage AI’s potential, it’s essential to understand how to communicate effectively with intelligent technology systems. I...

New employee orientation training

A well-planned, comprehensive orientation program benefits both organizations and employees.Investing in new employees pays big dividends in performance, retention, and engagement. But does your training program cover the essentials of making new hires feel informed, prepared, and supported? Orga...

A modern approach to performance feedback

Many managers are uncomfortable delivering feedback to employees. But better feedback leads to better performance. Without feedback, employees can’t improve. In this issue of TD at Work, Ben Locwin provides a modern approach to giving performance feedback. He discusses: · the importance ...

10 steps to successful training

This is not your typical training book. You won't find a traditional training-cycle outline or a classic training table of contents. Instead, this book pinpoints the key actions necessary to successful training and focuses on the elements with the most influence on bottom-line results. Throughout...

Coaching basics, 2nd edition

Great coaching makes a world of difference. Coaching is one of the quickest and most effective ways to advance the success of an organization. Yet it remains underused and misunderstood, and the term is often used synonymously with corrective counseling, encouragement, or the many helpful tactics...

Coaching up and down the generations

This is most decidedly not just another book about generational differences, nor is it yet another "how to coach" book. Coaching Up and Down the Generations looks at the key processes of transferring knowledge, developing teams, and collaborating, and examines how different age groups can better ...

Workplace violence

Violence in the workplace is becoming increasingly common, with often fatal consequences. Because violent attacks can happen anywhere, organizations must have an emergency action plan in place and educate employees on the warning signs of a violent attacker and—more important—what to do in case o...

Coaching employee engagement training

Coaching Employee Engagement Training is written for managers and other leaders who, regardless of their level of experience, wish to facilitate and support the development of truly engaged employees within their organization. Using clear suggestions on improving employee coaching skills, Coachin...

Riding the tiger

Shock of the new

Find the Leading Edge in a Disrupted World.Planning our response to disruption seems impossible. Most new and emerging technologies have been in development for decades, but as soon as they land on our doorstep, they inspire “the shock of the new.” How do you, as a learning professional, prepare ...

Leadership training

Like a great leader, a great leadership training aligns the right people to the right task at the right time.Whether you are developing a first-rate leadership development program from scratch or adding to an existing workshop, let leadership expert and master trainer Lou Russell be your guide. T...

Digital you

What’s your story?The most successful brands aren’t created, they are unearthed. Successful branding is based on authenticity. So how do you reveal your own brand? First, by searching yourself for answers to questions like these: What do you do better than anyone? What are you most proud of? What...

Emotional intelligence in talent development

Enhance Your Emotional IntelligenceEmotional intelligence is about people. And so is talent development (TD). For TD professionals to succeed, they must be comfortable with all aspects of working with people. The best tool for their success is emotional intelligence.Part of the ATD Soft Skills Se...

Leading when there’s too much change

Change is nearly constant in many organizations today, often causing stress. Employees may be asked to deal with multiple initiatives at once, sometimes without knowing whether and how the changes will make their jobs easier or benefit the company as a whole. How can leaders ensure that change is...

Virtual training tools and templates

A Complete & Practical Toolkit for Successful Virtual Training Create the most effective virtual training solutions for your organization by using the right tools for the right learning situation. In this updated edition of Virtual Training Tools and Templates, online learning pioneer Cindy H...

Fuel business strategies with l&d analytics

L&D plays a critical role in developing and retaining talent, but it’s imperative to ensure these initiatives are effective. Data analytics, artificial intelligence, and dashboards can give L&D professionals meaningful insights into their organizations’ learning efforts. In “Fuel Business...

Models to map the learner’s journey

Map creation is one of the most widespread and universally understood visualization techniques. Mapping out the learner’s journey establishes connections, predicts learner reactions, anticipates challenges, and reveals missing pieces. Such maps bring an instructional design to life. In this issue...

Agile and llama for isd project management

The Agile methodology helps project managers respond to rapidly changing business requirements that can shift even before a project is complete. It guides you to better target the deliverables required to meet a project’s goals, fine tuning as necessary. A form of Agile, the Lot Like Agile Method...

Roi basics, 2nd edition

Your essential guide to calculating return on investment.Build and refine your measurement and evaluation skills through ROI Basics, perfect for beginners challenged to implement a comprehensive evaluation process as well as those taking a proactive approach to accountability. Its five-level eval...

Competency framework

Competencies are a cluster of behaviors and abilities—such as interpersonal, leadership, and business management skills—that define effective performance in a role. In times of disruption, such as the COVID-19 pandemic, companies may be forced to quickly shift their business strategies. Competenc...

5 critical conversations to talent development

Employee development involves more than annual reviews. Real growth that benefits both the staff and the organization requires regular conversation. In this issue of TD at Work, Julie Haddock-Millar and David Clutterbuck describe five types of conversations that can help employees, managers, ...

Training deskless workers

How can an employer train busy team members to support the business without removing them from running it? With the proper resources and training, your team members will be more motivated and better able to handle their work—now and in the future. In this issue of TD at Work, Beth McGoldrick expl...

5 models for data-driven learning

Learning designers are no stranger to using models—consider ADDIE, SAM, and Merrill’s First Principles, which are widely implemented in the L&D industry. But a less commonly discussed practice is constructing models that help inform design decisions for the learning solutions we create. In th...

Cement learning with fun

When L&D professionals properly incorporate fun, it leads to positive course evaluation feedback from participants and results in reaching desired learning outcomes that align with organizational business objectives. In this issue of TD at Work, Paige Parker Salazar will: Explain why fun is ...

Mentoring programs that work

Amazing Benefits, Unique Risks A stellar mentor can change the trajectory of a career. And an enduring mentoring program can become an organization’s most powerful talent development tool. But fixing a “broken” mentoring program or developing a new program from scratch requires a unique process, ...

10 steps to successful business alignment

Defining business alignment as the process of “ensuring that a new project, program, or process is connected directly to business impact measures, usually expressed in terms such as output, quality, cost, or time,” 10 Steps to Successful Business Alignment offers concrete input, detailed suggesti...

Leading from the edge

The old model of globalization—including offshoring to save money—no longer applies. Globalization now means you can better position your company for innovation and growth. To be a global leader, you must change and lead from the edge. Every day as a global leader seems to be a paradox: balancing...

Creating training videos

LIKE FILM SCHOOL FOR TRAINERS! Film and edit effective training videos—using your smartphone.Whether you’re a facilitator, instructional designer, or L&D department of one, you don’t need a fancy DSLR camera or film crew to create successful training videos. All you really need is a learning ...

Technical training basics, 2nd ed

Your essential guide to designing successful training programs.If you’re an experienced trainer, training manager, content designer, or curriculum developer, Technical Training Basics will help you tackle the challenges of working with specialized, complex subject matter and in partnership with s...

Using emotional intelligence in the workplace

Success in the workplace requires more than strong job skills and business savvy. It also requires emotional intelligence. Sometimes called EQ, emotional intelligence is the ability to understand and respond appropriately to your own and others’ emotions. “Using Emotional Intelligence in the Work...

Sustain high performance with psychological safety

Search the internet for “worst bosses” and you will find plenty of real-life horror stories. Toxic leadership extends beyond screaming threats to subtler but equally damaging bullying, silence or ignoring, and exclusion. Three decades of research by academics and applications by practitioners hav...

Sales training basics

Sales Training Basics recognizes the bottom line focus of sales professionals and offers proven techniques and approaches that create engaging and impactful training. The book provides learning professionals with specific guidance on designing programs that provide the right tools and techniques ...

Performance basics, 2nd edition

Understanding performance improvement is imperative.Have you noticed the trend toward performance in your profession? It’s happening around the world. With organizations placing greater emphasis on results and accountability, having knowledge of performance is critical.In the revised second editi...

Competency-based training basics

Competency-based training is a unique approach to training design that builds and enhances individual competencies in line with previously identified profiles of success. This training helps fill the gap between workers' actual performance and their ideal performance. Competency-Based Training Ba...

Employee development on a shoestring

It has been estimated that 70 percent of employee development takes place through informal learning, rather than through formal learning events. Employee Development on a Shoestring offers insights and lessons for leveraging non-training activities for on-the-job employee development. This hands-...

From onboarding to everboarding

Strengthen Your Acquisition and Retention Efforts Through Everboarding Traditional onboarding is a relic of the past. That frantic sprint to get new hires “up to speed,” followed by a deafening silence, often falls short. What if, instead, you could create a seamless, ongoing journey of growth an...

Leading with wisdom

In Leading With Wisdom, Jann Freed takes the several years she spent interviewing more than 100 respected leaders, and distills their advice into eight practices that underpin leaders who connect and inspire others to achieve high performance. She takes the words of heavyweights such as Warren Be...

Enabling success through learning and knowledge sharing

The demand for knowledge is increasing every day, as is the sheer volume of knowledge that is available to an organization and its team members. At the same time, organizations are facing the retirement of significant numbers of their knowledge workers. These realities are making it critical to r...

Partner for performance

As an L&D professional, you know not to take a client request at face value. But can you steer misguided initiatives in the right direction, arriving at a solution that works for your customers and your company?Partner for Performance is the key to aligning your learning and development role ...

Developing a leadership pipeline

Is your organization ready to develop the leaders it needs? As the workforce continues to age, finding new leaders will become more and more challenging. You can prepare by cultivating high-potential employees now and creating a pipeline of leadership talent. This issue of TD at Work can help you...

Emotional intelligence training

When it comes to reaching peak performance, emotional intelligence is key. Research shows that emotional intelligence is more important to performance than ability and technical skill combined. But is EI a skill that can be developed in others? Absolutely. Trainer Karl Mulle has developed a colle...

The astd handbook of measuring and evaluating training

A follow-on to ASTD's best-selling ASTD Handbook for Workplace Learning Professionals, the ASTD Handbook of Measuring and Evaluating Training includes more than 20 chapters written by preeminent practitioners in the learning evaluation field. This practical, how-to handbook covers best practices ...

A framework for immersive learning

Learning in the flow of work via immersive learning is the best way for talent development professionals to meet employees where they are and equip them with the knowledge to thrive in their roles. This guide illuminates what it takes to identify, define, market, design, deploy, and sustain a rob...

Lock in learning with escape rooms

Picture this: You and your colleagues are in an escape room. Your mission is to read the scenario and solve clues to uncover the mystery and unlock the door to the room and get out. All the while, you must learn how to work together. Escape rooms aren’t just for fun or team building. They could b...

The astd management development handbook

The ASTD Management Development Handbook is a powerful collection covering many aspects of management in today’s business climate. Deftly edited by management expert Lisa Haneberg, The ASTD Management Development Handbook provides insightful thinking from modern management professionals who are i...

Operationalize a code of ethics

Code of ethics (CoE)—an outline of organization’s values and its desire to conduct business with integrity—have been around since AD 275. And although leaders—and employees—may believe the ethical documentation is appropriate for a company to have, they may be hesitant to invest the time and reso...

The futurist leader

Today’s challenging landscape is the new reality. It requires businesses to embrace new leadership and organizational development approaches in order to be successful. Recognizing emerging patterns will give leaders a great idea of what the future holds. This TD at Work will provide a framework a...

Developing your business leaders

Invest in Leaders at All Levels as a Key Part of Your Business Strategy Drawing on nearly three decades of experience across sales operations, technology consulting, and talent development, Tina Schust Robinson offers a much-needed reimagining of leadership development. She guides leadership inv...

All learning is self-directed

Lead employees to independence and maximize the advantages of employees committed to self-directed learning.Learning has increasingly become the responsibility of individuals, yet organizations often provide little direct support for their new self-directed learners. Use employee development stra...

Teamwork training

Making sense of xapi

You probably have data on course enrollments and completion and pass rates on course tests, but what about data on how learners are applying their new knowledge? The Experience API (xAPI) can help you collect and track more complete data on your learning programs and their results. An application...

And action: start rolling with mobile video

For L&D professionals, videos are a cost-effective and engaging way to train and communicate information to employees. But those in the L&D field may lack the necessary skills to create videos with their mobile devices. In “And Action: Start Rolling With Mobile Video,” Matthew Pierce expl...

Interact and engage, 2nd edition

Ignite Online Events and Virtual Training with the Use of Well-Designed and Facilitated ActivitiesCreating outstanding virtual meetings, webinars, and training programs has always been challenging for novice and experienced instructional designers and facilitators alike. Virtual learning experts ...