Measuring the Success of Organization Development: A Step-by-Step Guide for Measuring Impact and Calculating ROI, by Patricia Pulliam Phillips, Lizette Zuniga, and Jack J. Phillips, examines the strategic role of organizational development (OD), explains the reasons for measuring OD efforts, and proposes a framework for measuring effectiveness. Ultimately, OD practitioners will be able to determine how particular OD interventions correlate with business results; determine areas for investments, modifications, and cessation; justify budget allocations; and be more accountable for how money is spent within their organizations.
You'll learn how to:
Make the business case for OD.
Take the steps to accurately measure the impact of your OD programs.
Develop, implement, and maintain successful OD programs.Part I of the book explains the concept of ROI and outlines the steps to ensure accurate measurement of the effects of OD programs. Part II consists of case studies that show “evaluation in action,” providing a conceptual framework and workable suggestions for developing, implementing, and maintaining programs for measuring success in OD programs.
Rance Greene
Instructional Story Design
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Once Upon a Time, Storytelling Met Instructional Design
From children to adults, everybody likes a good story. Stories are memorable, actionable, and emotional. We are constantly making sense of the world by forming stories, and that makes them perfect for instructional design.
Instructional Story Design is a practical guide to writing and developing stories for training. It takes what you already know about a story’s power to connect with people and offers a clear methodology for the otherwise daunting process of creating a compelling story.
Master story designer Rance Greene shares his powerful yet familiar process to discover, design, and deliver instructional stories. He presents the two essential elements that must be present to tell a story for training: relatable characters and strong conflict. These elements create a desire for resolution and grab learners’ attention.
This book offers advice for unearthing the root of the performance problem, creating action lists for learners, and convincing stakeholders about the effectiveness of stories. Case studies from household companies such as Pizza Hut, Southwest Airlines, and PepsiCo show story design in action. Job aids and resources include an audience profile questionnaire, character description worksheet, storyboard template, and tips for developing stories using graphics, audio, and video.
With this book, you’ll:
Sharpen your analysis skills to discover potential training stories.
Design relatable stories that concretely connect with learning objectives.
Easily develop captivating stories with tools you already own.
Plan your next steps to implement your instructional story.
Ed Betof
Leadership Lessons for Any Occasion
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First Lessons, Lasting Insights
Nearly all of us have stories of advice given by the mom or mother figure in our lives. Mom is our first teacher and coach. For those of us who become leaders, teachers, and coaches, her guidance has a special value.
In Leadership Lessons for Any Occasion: Stories of Our Mothers, executive coaches and authors Ed and Nila Betof have collected stories from a wide range of leaders, teachers, coaches, and talent development professionals about how their mothers guided their paths to helping others lead resourceful, meaningful lives. Stories have unique power to give us perspective, engage us with the empathetic aspects of coaching and leading, and approach problems from a new angle. This book offers bite-size anecdotes about how a mother’s wisdom shapes the lives of leaders, coaches, trainers, and each one of us.
Explore these stories as a way to reconnect with your own mother’s legacy—or as a source of insight to share with your mentees and learners. Refill your tank of self-reflection, or use this book as inspiration to encourage others to dive deep into their own past and rediscover how their earliest childhood lessons could continue to help them grow today.
Karl M. Kapp
Microlearning
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Your Microlearning Primer
Microlearning. Is it a text message or a video? Does it need to be shorter than five minutes? Do you just “chunk” a longer course into smaller pieces? Find the answers to these and other questions in this concise, comprehensive, and first-of-its-kind resource that will accommodate the most- and least-informed about microlearning.
Gleaning insights from research, theory, and practice, authors Karl M. Kapp and Robyn A. Defelice debunk the myths around microlearning and present their universal definition. In Microlearning: Short and Sweet, they go beyond the hypothetical and offer tips on putting microlearning into action.
Recognizing what makes microlearning effective is critical to avoiding costly, wasteful investments in the latest learning trend or newest shiny object. Only by understanding the nuances behind it can you decide what format and style suits your needs. Whether you are creating an individual product or a series of learning solutions, you need to follow a well-designed plan.
This book guides readers through how, when, and why to design, develop, implement, and evaluate microlearning. Case studies punctuate what works and what doesn’t.
User-friendly and highly accessible, this book is a must-have for instructional designers and anyone interested in microlearning.
Patricia Pulliam Phillips
Building A Successful Consulting Practice (In Action Case Study Series)
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Consulting is one of the fastest growing occupational groups in business today. For many talented individuals around the world, starting a consulting practice offers great opportunity for income growth and job satisfaction. Yet, consulting does have its unique set of challenges including lack of professional respect from potential clients and a high business failure rate. This book, Building a Successful Consulting Practice, will be helpful to anyone starting down this exciting and challenging road. It presents 12 case studies that analyze the success of consulting organizations. This book focuses particularly on small consulting practices, and specifically on those consulting practices closely related to the field of human resource development. You will find value in this book no matter where you are in the process of starting or running a consulting practice. No matter how you plan to use this book, the impressive group of contributors represented in this collection of case studies will be invaluable as you work to achieve your own level of success in the consulting business.
Jann E. Freed
Leading With Wisdom
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In Leading With Wisdom, Jann Freed takes the several years she spent interviewing more than 100 respected leaders, and distills their advice into eight practices that underpin leaders who connect and inspire others to achieve high performance. She takes the words of heavyweights such as Warren Bennis, Peter Senge, Stephen Covey, Marshall Goldsmith, Peter Block, and Margaret Wheatley, and presents their insights on what works and what doesn’t. Each chapter concludes with a practical application section that details ways to integrate the concepts into workshops and personal development.
Use the workshop and personal development suggestions to apply the eight practices into your daily life.
Learn from the words and personal stories of highly respected leaders.
Integrate the best of yourself and your life into your daily tasks and roles.
This book is for anyone in a position of influence in an organization, or those who train these individuals. It’s also for those who feel they are drowning in information, but starving for wisdom about what behaviors nurture people, organizations, and communities at large. Discussing her research process with these experts, Jann says, "When I asked about leadership—they told me about life." This book helps leaders integrate the best of themselves and their lives into the tasks and roles of leaders.
Norma Davila
Effective Onboarding
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Onboarding turns the key, opening the door to talent development
Investing in onboarding means investing in employee success and the business of the future. Effective onboarding programs both increase and facilitate employee engagement and business results; onboarding shortens the employee learning curve by increasing job knowledge. If you need to design, revise, or expand your company’s onboarding program, Effective Onboarding offers a simple-to-follow path forward.
Talent development experts Norma Dávila and Wanda Piña-Ramírez combine their significant consulting experience and the latest onboarding trends to create a single source for onboarding best practices, job aids, templates, and checklists. Also included are examples and stories based on real-life situations the authors have encountered in their practice. While many books about onboarding limit their approach to employee recruitment and selection, this book is more comprehensive, following employees through their first year on the job. Effective Onboarding clarifies the differences between orientation and onboarding, describes how to build a business case for your onboarding program, and guides you to design, implement, evaluate, and sustain the program that’s right for your organization.
Effective Onboarding is part of a new ATD series, What Works in Talent Development, which addresses the most critical topics facing today’s talent development practitioners. Each book in the series is written for trainers, by trainers, and offers a clear, step-by-step path to solve real issues.
Patricia Pulliam Phillips
ROI Basics, 2nd Edition
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Your essential guide to calculating return on investment.
Build and refine your measurement and evaluation skills through ROI Basics, perfect for beginners challenged to implement a comprehensive evaluation process as well as those taking a proactive approach to accountability.
Its five-level evaluation framework includes:
Level 1: Reaction and Planned Action
Level 2: Learning
Level 3: Application and Implementation
Level 4: Impact
Level 5: Return on Investment
ROI Basics provides a baseline exploration of ROI for the talent development function and the steps to successful evaluation: evaluation planning, data collection, data analysis, and results optimization.
In this second edition, experts Patti and Jack Phillips go deeper into aligning programs to the business, detecting payoff needs, and identifying specific business measures that need to improve. They explore how the process applies beyond training to talent development and suggest how new technologies can influence ROI adoption and implementation in your organization. This updated book offers a review of two essential—and often overlooked—steps in the ROI process: isolating program impact and sustaining momentum.
Wendy Axelrod
10 Steps to Successful Mentoring
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Reach New Heights as a Mentor
Broaden people’s perspectives. Sustain momentum for development. Drive significant career growth. It doesn’t take a workplace superhero to accomplish all of this. You can do it—when you become a masterful mentor.
While mentoring resources typically center on the mentee or the program, 10 Steps to Successful Mentoring is devoted explicitly to helping you excel in the role of mentor. In this book, Wendy Axelrod helps you stretch your mentoring abilities to yield substantial rewards for you and your mentee. Drawing on more than 20 years of work with mentors, she delves into proven approaches to use in your ongoing meetings, such as elevating the power of questions, leveraging experience for learning, and expanding growth using everyday psychology. Come away inspired to take on a fresh challenge.
Whether mentoring is a calling or a choice, you’re new to it or a seasoned veteran, or you’re in a formal program or on your own, 10 Steps to Successful Mentoring is the resource you’ll return to again and again. It’s filled with real-life examples and 40 tools to help you master the nuances that drive deliberate development. Woven throughout are Wendy’s seven guiding principles that distinguish the most successful mentors (hint: “Start where your mentee is, not where you think they should be”).
Become the best possible mentor, and deliver memorable experiences to your mentees and create a lasting legacy for yourself.
Norma Davila
Cutting Through the Noise
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Managers are flooded with theories, concepts, and ideas for how to improve employee engagement—but what works, and what doesn’t? This book helps managers cut through the clutter of all those strategies and find the one that works for them. Beginning with the myths and realities of employee engagement, authors Davila and Piña-Ramirez highlight the importance of organizational culture and context when it comes to keeping employees invested in the organization.
Understand the various stages of employee engagement.
Consider change management as a critical issue in employee engagement.
Learn how to maintain that engagement throughout your employees’ careers.
Hadiya Nuriddin
StoryTraining
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Change Your Training Narrative
As a trainer, you try to facilitate connections for learners, knowing you must first make connections for yourself. One way to do that is to be a storyteller. But how do you tell stories? How do you find stories to tell? StoryTraining: Selecting and Shaping Stories That Connect explores how to find your stories and deliver them for learners, ultimately strengthening the storyteller you already are.
The challenge with storytelling, according to author Hadiya Nuriddin, is in finding a story to tell. This book focuses on that elusive part of storytelling—finding the stories lurking everywhere and telling them. Hadiya shows you how by pulling from other disciplines, especially literature and creative writing, to help you select, structure, shape, and tell stories that can facilitate connections between you, your learners, and the material. You’ll learn about the characteristics of stories that are most useful for facilitating learning, and understand what each looks like in practice. StoryTraining also includes helpful checklists as well as the author’s surefire tips, diagrams for story timelining, and favorite story models.
Given the push to make training more relevant, storytelling ability will continue to be in high demand. If you yearn to find your own stories—and to successfully engage with learners and others—this is the facilitation book you have been waiting for.
Mary Slaughter
Learning That CLICS
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Make Learning Stick Through Deeper Analysis Achieving lasting learning starts with understanding our psychology—how we process, retain, and apply learning in our everyday work. It also starts with understanding how our brains work and how they receive, process, encode, and recall information—the essence of learning. Without factoring in these realities, behavior change at scale will remain unnecessarily difficult. Learning That CLICS: Using Behavioral Science for Effective Design introduces the CLICS framework, a concise, practical way to apply brain science and a human-centric approach to the art of learning design. Created by learning practitioners for learning practitioners, the CLICS framework is a five-step approach that deepens analysis and increases the likelihood that learning will occur. Capacity considers our brain’s cognitive space for learning given our current work priorities. Layering fills in learning gaps and the knowledge we need before integrating new concepts. Intrinsic enablers address motivation and personal relevance. Coherence ensures the “fit” of concepts with one another as well as how new concepts will relate to past learning experiences. Social connections—peers, managers, experts, and others in our work environment—offer feedback and modeling, helping us to learn optimally and be effective. Once we appreciate how our brains learn, our ability to conduct a CLICS analysis can promote giant leaps forward and ensure learning that lasts.
Mark Donnolo
Quotas!
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Every quota challenge has a story.
Sales quotas aren’t all about the numbers. Quotas! Using Design Thinking to Solve Your Biggest Sales Challenge sheds new light on quota challenges, the story behind them, and the methods to solve them. Many organizations struggle to reach effective, market-driven sales quotas, with more than half reporting quota setting as one of their top sales dilemmas. Instead of wrestling over the number, author Mark Donnolo contends that organizations can better achieve effective sales quotas by applying a problem-solving approach. With decades of experience working with major organizations on successful sales strategies, he offers engaging stories embedded with business problems and poses challenge questions to prompt a creative, five-step design-thinking process. Chapters feature quota design frameworks and a range of applicable, scalable methods. You’ll also find rare, expert guidance through the candid perspectives and advice of CEOs and other senior leaders. This book is a must-read for those who help set quotas as well as those who fulfill them.
Timothy J. Tobin
Peak Leadership Fitness
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Get leadership-fit and see results in yourself and others.
Leadership and fitness are both journeys of self-discovery. Both require self-awareness, passion, and commitment. Both have the potential to inspire others. And for both, results come only with effort. To achieve great heights, you must be willing to take the first step, put in the work, and overcome the inevitable obstacles.
In Peak Leadership Fitness: Elevating Your Leadership Game, leadership coach and fitness expert Timothy J. Tobin invites you to share the lessons he’s learned at the intersection of physical and leadership fitness. With the encouraging style of a trainer-coach, Tobin shares his four fitness principles: You never know what you’re capable of until you take that first step. You must put in the effort. You learn more about yourself when times are tough. What you consume matters.
Tobin describes the foundations for leadership fitness, including motivation and mindset, and details his steps to becoming leadership-fit. From taking your pulse to seeking recovery by building endurance, Tobin employs fitness metaphors while remaining aware of the critical difference between personal fitness and leadership—the stakes are much higher with leadership.
This book was written for today’s and tomorrow’s leaders facing today’s challenges—time constraints, overcrowded leadership development landscape, and uncertainty about where to start. It is grounded in learning and development and leadership research and illustrated with true-to-life vignettes, sample leadership fitness plans, templates, and tip sheets. Tobin points out the opportunities for leadership development that are all around you—you just need to know where to look and how to integrate the activities into your regular routine. Train smart; train often. Build good habits. Develop yourself and others. You’ve got this!
Patricia Pulliam Phillips
Measuring the Success of Sales Training
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It has never been more important to show examples of sales skills at work. The process to evaluate these skills is sometimes perceived as straightforward and routine, simply a matter of tracking the sales gains after the program has been conducted. But credibly Measuring the Success of Sales Training programs is a bit more involved than that. Experts in the practice of ROI measurement, Jack and Patricia Phillips have collected a new book of ROI case studies, with a focus on sales training programs. The case studies presented in this book demonstrate how to use of the ROI Methodology to properly measure the results of sales programs.
These studies come from all over the world, in many different disciplines and concentrations, from financial services to the public sector. The use of the ROI Methodology addresses issues that are sometimes omitted from other casebooks. First, since many other factors influence sales, there must always be a step to isolate the effects of the sales training program on the sales (each study features this step). Second, when converting to monetary value, only the profit margins of increased sales must be used, not the sales themselves—a mistake made by many. Third, the stream of monetary benefits for the increased profits must be conservative, usually representing only one year.
Sponsors need a credible, conservative approach to measuring ROI—one that meets these challenges. All of the case studies in this book will address these issues, providing examples and benchmarks for others to use to evaluate these important types of programs.
Jack E. Appleman
10 Steps to Successful Business Writing, 2nd Edition
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In Today’s Business World, You Are What You Write
Good writing can launch a career. It has the power to break through clutter and capture readers’ imaginations. And good writing is not just a skill that marketers must master. Most workplace communication takes written form, and with the rising number of communication channels—social media, instant messaging, blogs—we’re writing more and faster than ever.
With new chapters on electronic communication, 10 Steps to Successful Business Writing is your guide to capturing readers’ attention and imagination. Writing instructor and coach, Jack Appleman uses examples and exercises to help you write with clarity and confidence. This updated edition covers the essentials of how to organize your text to hold your readers’ attention; edit yourself for grammar, tone, and excess words; and master the documents for any workplace situation.
It doesn’t matter if you’re drafting a business plan, an email, or a Facebook post. Forget the shorthand, drop the exclamation points, and ditch the emojis. Learn to create concise, persuasive, and powerful text with 10 Steps to Successful Business Writing.
Jonathan Halls
Confessions of a Corporate Trainer
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Embrace the Gritty Reality of Training
Ever watched half your class stomp out on you? Fallen asleep facilitating a creativity workshop? Planned a bulletproof lesson plan, then dropped it 10 minutes after you started? Don’t worry—it’s fine to confess.
If you have faced a surprise in the training room, chances are Jonathan Halls has seen it, too. As a result, he doesn’t pretend to be a shiny happy trainer anymore; his 25-plus years of training and facilitating in 25 countries have taught him not to stress over a less-than-flawless class—and helped him focus less on himself and more on letting his learners shine.
In Confessions of a Corporate Trainer: An Insider Tells All, Jonathan tells relatable and charming stories of what corporate training is really about, drawing from his highly rated train-the-trainer workshops and hundreds of honest conversations with like-minded trainers.
He recounts the curveball he was thrown midway through a change management workshop in Zagreb, Croatia—and how it showed him the futility of overplanning. He shares the time a fire alarm disrupted a training program he led in Washington, D.C., and how he embraced the interruption. And he reflects on what conspires to knock trainers off their game (psst: demanding clients, heavy workloads, and frequent travel are only a few of the culprits).
Discover the gritty reality of training. Confessions of a Corporate Trainer will entertain you, challenge you, and remind you why you as a trainer are so important in today’s workplace.
Nadine Greiner
The Art of Executive Coaching
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Embrace the Power of Executive Coaching
As businesses become more complex, they tend to lean on their high performers to fend off competitors, innovate, and pivot to unexplored markets. But who do these executives and leaders turn to when they need to refine their own skills?
Executive coaches.
In The Art of Executive Coaching, Dr. Nadine Greiner takes you behind the scenes with nine stories of executive coach Alice Well and her clients. Follow along as she lets you in on the secrets, tips, and tricks to unlocking the transformative performance results leaders need. With Alice’s help, these individuals learn to adapt their personal leadership styles, illuminate their blind spots, and adopt new ways of relating and managing to benefit their teams and organizations. But it’s not all smooth sailing. Dr. Greiner shares Alice’s bumps along the way, too. With this book, aspiring executive coaches will understand why coaching works so well—why certain techniques enable leaders in sales, tech, healthcare, and more to achieve dramatic results in a relatively short time.
There is no one-size-fits-all approach to executive coaching. As these stories show, you must adapt your approach to meet the unique needs, traits, and habits of each leader. That’s part of what makes the business of executive coaching thrilling—and increasingly in demand. No executive is perfect; there’s always room for improvement. The skilled executive coach helps make this possible.
Brandon Carson
Learning in the Age of Immediacy
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Welcome to the Age of Immediacy.
We're in a new era of learning, one in which learners expect information to be available anywhere and anytime. How do you make sure your learning experiences keep up with the pace of workplace transformation?
In Learning in the Age of Immediacy: 5 Factors for How We Connect, Communicate, and Get Work Done, learning strategist Brandon Carson argues that five edge technologies (augmented reality and virtual reality, the cloud, mobile, big data, and the Internet of Everything) are transforming the modern workplace, requiring new learning methods to empower the modern worker. Through real-world case studies and interviews with industry experts and business leaders, he shows how these technologies affect training's design, delivery, and evaluation. He also provides practical advice to integrate the five factors into your learning strategy, helping you answer important questions along the way: What will the workforce you support look like in the next several years? How will you provide in-the-moment learning for the streaming economy the cloud has introduced? Do you have a mobile learning strategy? (You should). And how will you use the emerging practice of data science to provide evidence of training’s value to the business?
The stakes are high, and these factors could be the difference between achieving measurable results or driving your learners to seek solutions elsewhere. Use Learning in the Age of Immediacy to create a learning plan that will serve your workforce now and in the future!
Michael Allen
Leaving Addie for SAM
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The ADDIE process is past its prime.
It was developed long before Agile and other iterative processes that have introduced greater efficiencies in design and development, fostered more creativity, and addressed effective stakeholder involvement. Leaving ADDIE for SAM introduces two new concepts—SAM, the Successive Approximation Model, and the Savvy Start. Together, they incorporate contemporary design and development processes that simplify instructional design and development, yielding more energetic and effective learning experiences.
This book is a must-read for all learning professionals who have a desire to let go of outdated methodologies and start creating better, faster training products today.
Travis Waugh
Fully Compliant
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A Better Kind of Compliance Training
Compliance training succeeds when you balance an organization’s legal responsibilities with the real needs of the employees who you hope will learn and change their behavior.
In Fully Compliant, Travis Waugh challenges traditional compliance training that focuses only on the legal risk of failing to comply with a specific mandate. With an ever-increasing number of compliance subjects to address, such programs are unsustainable. Instead, organizations must design compliance programs that serve a higher, broader purpose and build robust, resilient cultures focusing on integrity and ethics learning. Optimal compliance programs are flexible and create real learning experiences that change real behavior, thus diminishing the chance of misconduct in the first place.
This book connects the three levers of human behavior—context, habit, and motivation— to help organizations craft holistic compliance training programs that do far more than check a box. It identifies ways to pick up small but meaningful wins in turning around an existing compliance program or designing a new course, which can turn stakeholders from skeptics into learning champions. And it offers an eight-step road map for implementing your own compliance learning plan.
With this book, you’ll be able to:
Create behavior-based compliance training that generates measurable benefits.
Make compliance training more engaging and impactful, not one-size-fits-all.
Remain relevant as advances in technology shift compliance expectations in the years ahead.
By putting the learner first, you can develop compliance that stick
Cindy Huggett
Virtual Training Basics, 2nd Edition
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It’s a digital world; is your training up to speed?
Build your virtual training skills with this new edition of Virtual Training Basics by Cindy Huggett. You don’t have to be a tech wizard to follow her tested and proven techniques for enhancing your virtual training design and delivery.
E-learning has been around since the late 90s, but it continually evolves. Sometimes, it may seem impossible to keep up—but your learners need courses that they can take anywhere, organizations need to save money and time on travel, and everyone expects your material to be as current as possible. Take it back to the basics. Virtual Training Basics will get you started with the fundamentals of virtual training, and then build you up through design and facilitation, with updated material and two new chapters to cover the latest breakthroughs and skills you need to know.
In this book, you will:
Get tips from a variety of seasoned virtual trainers.
Gain insight into the differences (and similarities) between facilitating in-person training and virtual training.
Understand the fundamentals of virtual training design.
Whether you’re new to virtual training or looking for ways to update your existing skills, Virtual Training Basics, 2nd edition, will take you there.
Brian Washburn
What’s Your Formula?
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Your Periodic Table of Learning Elements Engaging, effective training programs are a mixture of science and art, requiring the right balance of adult learning theory, available technology, intuitive tools, proven practices, creativity, and risk. How does a trainer find the right combination and proportion of these elements? How does a trainer know what’s possible? To answer these questions, Brian Washburn offers a simple yet elegant periodic table of learning elements modeled on the original periodic table of chemical properties. Washburn’s elements—which are organized into solids, liquids, gases, radioactive, and interactive categories similar to their chemical cousins—are metaphors for the tools and strategies of the field of learning design; when they’re combined, and under certain conditions, they have the potential to create amazing learning experiences for participants. They are that impactful. From critical gas-like elements like the air we breathe, present in every training room (think instructional design or visual design), to radioactive elements, powerful and dangerous yet commonly used (think PowerPoint), Washburn guides you through the pitfalls and choices you confront in creating engaging learning experiences. A well-designed training program can be world-changing, he argues, and if you believe in your craft as a learning professional, you can do this too. Whether you’re an experienced learning designer or new to the field, this book inspires with new ideas and ways to organize the design of your learning programs. With stories from Washburn’s professional experience, the book includes a hands-on glossary of definitions and descriptions for more than 50 of his elements.
Stephen L. Cohen
The Complete Guide to Building and Growing a Talent Development Firm
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Position your consultancy for longevity and growth.
"How do I position a talent development business for lasting success?” is a question Stephen L. Cohen fields regularly. In his practice, he hears it posed countless times in countless ways by independent consultants, corporate executives, and training suppliers alike.
Cohen fills The Complete Guide to Building and Growing a Talent Development Firm with answers. And it is why he has organized this guidebook by key milestones for establishing a successful consultancy --one specifically focused on content, delivery, and instruction.
Whether you want to start your own firm or take the next steps to grow, Cohen has been in your shoes. In his 40-year career in talent development, a deep understanding of industry best practices --and their nuances --has guided his many efforts to found, expand, merge, and even sell thriving talent development firms.
Delve into timeless lessons for getting your talent development firm off the ground and start moving your business forward. You'll find sage advice on overcoming barriers to success and tips for handling potential industry disruptions.
Learn to:
Execute your business vision and carry it out efficiently and effectively.
Win over customers and build repeat business.
Pave your way to growth in new and existing markets.
Build a consultancy that survives and thrives the tests of time.
Patricia Pulliam Phillips
Measuring the Success of Coaching
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How can you develop an effective means for measuring return on investment (ROI) in coaching? With its two dedicated sections, Measuring the Success of Coaching discusses both the principles behind measuring ROI in coaching (including specific protocols for objectively measuring ROI in coaching programs), as well as delivering a broad array of pragmatic, applicable case studies from a range of organizations. Some of the specific topics covered in Measuring the Success of Coaching include:
a general introduction to the concepts behind return on investment, and how to calculate it
a discussion of the ROI Methodology™ and the ROI process model
suggestions for effectively planning your ROI evaluation program, data collection, data analysis, and reporting procedures
input and examples of how to improve the coaching process itself
an extensive selection of highly detailed, thoroughly researched case studies of organizations that have developed and implemented programs for measuring ROI in coaching, from a wide variety of industries, and including international companies.
Measuring the Success of Coaching offers a clear, complete, and detailed explanation and treatment of the principles behind return on investment in coaching. It provides a conceptual framework; workable suggestions for developing, implementing and maintaining programs for measuring ROI in coaching; and practical, germane case studies. Measuring the Success of Coaching is a comprehensive resource for trainers, coaches, managers, human resources (HR) personnel, and other professionals interested in or tasked with creating programs for measuring return on investment within organizations.
Anne Bruce
Speak for a Living, 2nd Edition
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Get into the business of speaking and training.
There are dozens of books on public speaking. But only Speak for a Living will show you how to launch, build, and sustain a successful speaking and training career.
Wondering whether making the leap into this industry is for you? In this revised and expanded edition, authors Anne Bruce and Sardék Love offer updated strategies for navigating the public-speaking business. Their new material on social media and website marketing will help you find your niche and create a unique brand that reaches the right audience. They’ll show you how to diversify your services in an increasingly globalized industry, whether through booking international gigs, getting published, or developing new products. And they’ll use their years of experience to help you avoid the mistakes so many speakers and trainers make.
Speak for a Living also has field-tested tools and checklists that all speakers and trainers will find valuable, whether they’re new to the profession or old pros. Use them to identify ideal clients, prepare for any presentation, and become a meeting or event planner’s dream speaker. And if you want to sharpen your performance skills, the book has a whole chapter on how to take your abilities to the next level.
Speak for a Living is the ultimate insider’s guide. Use it to gain insight into the professional speaking lifestyle and become the speaker or trainer people request again and again.
Rodney Napier
Not Just Another Meeting
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Create a fresh, intentional approach to meetings
When meetings draw employees away from day-to-day tasks but fail to reach their intended outcome, it has huge costs to the organization. All too often, this happens because meetings lack purpose—people gather together to discuss a problem but don’t know how to approach it strategically.
Consider that the typical leader spends at least 10 hours a week in meetings with an average of five people. Now, assume each of those individuals is priced out at $100 an hour. That’s $5,000 a week in meeting costs. Multiply that $5,000 by 50 weeks, then by the 10 top executives. The cost? $2.5 million. Of course, leaders dread the thought of one more ineffective meeting, as do most other workers.
With preparation and intention, you can turn these wasted opportunities into sessions that fully engage participants and teams. In Not Just Another Meeting: Creative Strategies for Facilitation, you will learn how to be intentional about diagnosing what your team requires from a meeting. By expanding your repertoire of what to do and how to do it, you can respond to any situation with calm, certainty, and creativity.
Experienced facilitators and consultants Rodney Napier and Eli Sharp describe 13 classic designs, such as the Future Search, Collapsing Consensus, and Genie in the Bottle. Applying to wide-ranging workplace issues, these designs provide the tools to enable any gathering to solve problems, build trust, and deal with conflict. Accompanying them are animated videos, available online, that allow you to observe exactly how to facilitate each design.
This book shines a new light on situations you’ve taken for granted for years. Break out of your old meeting habits—and actually excite the participants of meetings you lead.
Clark N. Quinn
Learning Science for Instructional Designers
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Ensure Your Instructional Design Stands Up to Learning Science Learning science is a professional imperative for instructional designers. In fact, instructional design is applied learning science. To create effective learning experiences that engage, we need to know how learning works and what facilitates and hinders it. We need to track the underlying research and articulate how our designs reflect what is known. Otherwise, how can we claim to be scrutable in our approaches?
Learning Science for Instructional Designers: From Cognition to Application distills the current scope of learning science into an easy-to-read primer.
Good instructional design makes learning as simple as possible by removing distractions, minimizing the cognitive load, and chunking necessary information into digestible bits. But our aim must go beyond enabling learners to recite facts to empowering them to make better decisions—decisions about what to do, when, and how. This book prepares you to design learning experiences that ensure retention over time and transfer to the appropriate situations.
Gain insights into:
Providing spaced practice and reflection
Tapping into motivation and challenge to build learner confidence
Using performance-support tools, social learning, and humor appropriately
Prompts at the end of each chapter will spark your thinking about how to use these concepts and more in your daily work.
Written by Clark N. Quinn, author of Millennials, Goldfish & Other Training Misconceptions: Debunking Learning Myths and Superstitions, this book is perfect for anyone who strives for their instruction to stand up to learning science.
Beth McGoldrick
Needs Assessment Basics, 2nd Edition
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Go from order-taker to valued performance consultant.
You may be pressured to give an immediate “yes” to a training request. Resist. Instead, start playing an essential role in driving your organization forward by using needs assessment to target your training programs to support critical business goals.
Organizations need staff to be efficient and effective. That calls for training programs that get to the core of performance issues. A needs assessment ensures that you understand the root of problems like knowledge gaps, performance issues, and product quality and gives you the tools to resolve them. This second edition of Needs Assessment Basics starts with the initial training request and guides you all the way through data collection and making training recommendations. A progressive case study illustrates the seven phases of a needs assessment plan to reinforce each chapter’s content.
Part of ATD’s Training Basics series, Needs Assessment Basics will help you develop a foundation that will ensure the training programs you design and deliver will help the organization succeed.
Kathryn Stafford
Work the Problem
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Cultivate the Mindset to Overcome Anything
A software engineer sees her tech skills slipping even as she rises to manage her own team. A marketing director is squeezed between a demanding, artistic boss and her staff. A tech-savvy manager of operations wants to modernize his warehouse but is surprised when he is stymied. Everyone has experienced a situation at work where challenges pile so high that the only solution seems to be to cut and run. But what if we faced our problems head on instead of quitting?
Each fictionalized case study in Work the Problem is coupled with in-depth analysis and commentary by two learning and development experts who offer fresh ways of looking at seemingly insurmountable difficulties. The result is an engrossing collection of unique yet familiar stories that build on one another, creating a conversation about universal workplace problems and how we can think about solving them for ourselves. Work the Problem is about more than the specific demands of any one workplace—it’s about cultivating the mindset and skills to take on the inevitable challenges that will arise in any career. Whether you’re thinking of quitting your job, you feel stalled out at your workplace, or you’re advising someone who has hit a wall, Work the Problem is the book to reach for.
Jenn Labin
Real World Training Design
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Are you a learning and development professional responsible for creating training programs for your organization? If so, you probably know that every training project faces the constraints of time, cost, and quality. Real World Training Design employs the time-tested ADDIE (Analysis, Design, Development, Implementation and Evaluation) model as a starting point in giving you the tools and knowledge you need to implement your training goals.
In Real World Training Design, you will learn how to assess the needs training of your company, how to design a program that meets your criteria you face, how to develop the program efficiently and cost-effectively, how to implement your training protocol, and how to evaluate the results of your work so you can demonstrate the benefits and return-on-investment of your plan.
Separating Real World Training Design from the rest of the training manual pack is its recognition that real-world challenges and opportunities are part of the process of developing every training program. Rather than gloss over the potential difficulties faced by trainers, managers, and other L&D staff, this book explores and addresses these issues head on, and offers creative and pragmatic advice on how to overcome these obstacles.
In addition to an in-depth analysis of the ADDIE protocol and coverage of the potential pitfalls you may encounter, Real World Training Design also delivers useful tools, detailed templates, well-researched case studies, and a list of additional resources to help you create truly productive and cost-effective training programs.
Real World Training Design is a tremendously valuable for every professional who is involved with the design, implementation, maintenance, and evaluation of personnel development tools.
Harold D. Stolovitch
Know-How
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Turn Your Know-How Into Someone Else’s Know-How-To
Everyone—whether subject matter experts, proficient performers, managers, coaches, or co-workers—will need to transfer knowledge to others at some point in their life. And, often, that responsibility falls to an occasional trainer, someone with considerable knowledge and experience on how to perform a task, but little expertise to successfully transfer their know-how to another. What they need is a great resource to round out their repertoire of training skills.
Enter Know-How. This easy-to-read book lays out a simple-to-follow path to help the trainers and occasional trainers with whom you work improve their impact. Adding to the sustained influence of their previous books, especially Telling Ain’t Training, Harold and Erica have written a fun, effective guide on how to make your know-how stick to another’s brain.
The 12 chapters each focus on a single theme and are sequenced like stepping-stones to help you understand how to best transfer know-how to those who learn from you. Chapters include brief explanations, guidance, tools, activities, tangible and accessible examples of real-world applications, and a summary exercise to reinforce your retention of key points. Discover what you need now to quickly get people learning and up-to-speed. No fumbling, bumbling, rambling, or messing with people’s heads—this book delivers know-how.
Sue Kaiden
Find Your Fit
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Master the new world of work.
You want—no, you need—a new job. But not just any job. The job. So you polish your resume till it shines. You apply for countless openings, tailoring your message to each. You search for the hidden job market, although it remains very well hidden. And the response? Well, it’s underwhelming. To top things off, maze-like online application systems appear designed to keep you and the perfect job apart. What’s going on?
How people successfully land jobs has changed. You need help from a pro, someone who navigates career data, the labor market, and hot jobs with ease. You want a coach who will tell you what to pursue and what to avoid, and an expert who has mastered job-hunting and career change to offer wisdom gained from experience. What you need is a career coach. Better yet, several.
Expert career coaches contributing to this volume include Lakeisha Mathews, Dan Schwartz, Sheila Margolis, Alisa Cohn, Michelle Riklan, Marie Zimenoff, Laura Labovich, Lynne Williams, Thea Kelley, Jean Juchnowicz, Alan DeBack, Marilyn Feldstein, Vivian Blade, David Hosmer, Barbara Seifert, and Nicole Miller.
Find Your Fit guides you through answering foundational questions like: What do I want to do with my career? Where should I do it? And how do I get there? As you develop a strong sense of self-awareness, you’ll be able to identify the work environment best for you, shape your online identity, and network more effectively by focusing on people instead of openings. You’ll learn about coveted employee referrals, and how to get one at your target company. With the help of experienced career coaches, you’ll be able to handle any kind of interview. And, you’ll become familiar with the pre-employment testing and assessments increasingly common today.
What are you waiting for? Your personal coaching session awaits.
Paul Smith
Learning While Working
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Don’t Leave On-the-Job Training to Chance
People become experts at their job by learning while doing. But when your employees need to develop a new skill, how do you ensure they all receive the same experience if a trainer isn’t leading and guiding them? Most on-the-job training programs leave learners to sink or swim with whomever is overseeing their work. One worker may excel with a mentor who allows her to take charge of what she learns—while a second may get someone who uses the opportunity to offload paperwork and other administrative tasks.
Learning While Working: Structuring Your On-the-Job Training shows you how to provide the focus and direction needed to track on-the-job progress and build a pipeline of better-skilled workers. Author Paul Smith combines real insight into building a structured program for project managers at the Waldinger Corporation with in-depth interviews of experienced learning and development professionals. Discover how a well-designed structured on-the-job training program can be your company’s talent development answer to a Swiss Army knife.
This book doesn’t prescribe a one-size-fits-all solution. Instead, it will help you prepare a tailored, sustainable structured on-the-job training program for your organization. Included are practical tips to set defined roles for the learner, mentor, and trainer; create a tracking tool to clearly document skill growth; and ensure organizational learning gets put to use.
On-the-job training won’t replace all employee development happening in the classroom, online, or through peer sharing of best practices. But by bringing order to these often disconnected and siloed efforts, you can fortify the learning structure that your organization needs to succeed.
Patricia Pulliam Phillips
Measuring ROI in Learning & Development
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How do you accurately and effectively measure return on investment (ROI) in training and performance improvement?
Measuring ROI in Learning & Development, a new volume with a focus on the international arena and including a selection of case studies, provides detailed information on how to create, develop, and sustain a comprehensive ROI evaluation system. A focus on accountability in measuring ROI in learning and performance improvement programs has produced a book filled with functional, pragmatic suggestions and examples that can be implemented in the real world.
Measuring ROI in Learning & Development provides everyone who has a personal or professional interest in developing effective metrics with a solid foundation on which to build practical ROI measuring programs.
Specific topics covered include:
examination of selected case studies, many of which employ the ROI Methodology
definition and discussion of the ROI Methodology, and suggestions on how to best implement it
exploration of best practices in measurement and evaluation of ROI
discussion of various ROI data collection plans
coverage of data analysis strategies and program assessment protocols
analysis of program costs.
Measuring ROI in Learning and Development provides comprehensive coverage of all aspects of developing, creating, implementing, maintaining, and assessing an effective, productive ROI-measurement program. With its explanation of the ROI Methodology; presentation of numerous case studies; extensive documentation and analysis of best practices; and consideration of such important issues as cost, data collection, and program assessment, this title is the most complete resource available for those involved with measuring ROI.
Elaine Biech
Starting a Talent Development Program
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Foundational guidance you’ve been looking for
The best organizations recognize that no leader or employee can be expert in everything, but that everyone needs to be at their best if organizations are to be productive and successful. If your goal is to develop talent within your organization, this concise yet foundational book has the keys to success.
Renowned industry leader and bestselling author Elaine Biech guides you through getting started, designing and implementing your talent development program, demonstrating success, and planning next steps. But just as important, she poses critical questions that only you and your organization can answer. Biech interweaves best practices with the latest technology to offer many templates, tools, worksheets, and tips to help you explore how to support your organization into the future.
Starting a Talent Development Program is part of a new ATD series, What Works in Talent Development, which addresses the most critical topics facing today’s talent development practitioners. Each book in the series is written for trainers, by trainers, and offers an examination of core subject matter and a defined way to solve real issues.
MJ Hall
Leading the Learning Function
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Leaders as Learners, Learners as Leaders
Drawing upon firsthand experiences and insights from senior practitioners, Leading the Learning Function: Tools and Techniques for Organizational Impact offers best practices, tools, techniques, and processes that successful business leaders use to develop, build, and implement their personal leadership skill sets.
The ATD Forum—a consortium for senior talent and learning practitioners to connect, collaborate, and share knowledge, best practices, and company experiences—sought to extend those accruing benefits more broadly in the profession to current and aspiring learning leaders and talent practitioners. In this book, Forum managers and book editors MJ Hall and Laleh Patel and Forum members set out to document the work learning leaders do to help themselves and others build organizational capabilities and successful results. In 26 chapters, Forum contributors—leaders in their respective organizations—offer insights and lessons about setting direction, managing processes, leading and developing people, making an impact, collaborating with stakeholders, using technology for learning, and innovating.
Growing leadership skills is a lifelong journey; gaining a portfolio of techniques others have used successfully to solve similar business challenges can provide an edge in your role as a business advisor. Leading the Learning Function is just that portfolio.
Karl Mulle
Emotional Intelligence Training
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When it comes to reaching peak performance, emotional intelligence is key.
Research shows that emotional intelligence is more important to performance than ability and technical skill combined. But is EI a skill that can be developed in others? Absolutely.
Trainer Karl Mulle has developed a collection of complete workshops and tools you’ll need to conduct effective two-day, one-day, and half-day emotional intelligence workshop programs.
Free tools and customization options
The free, ready-to-use resources (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu.
About the Series
The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today’s technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other.
Peter R. Garber
A Practical Guide to Managing Temporary Workers
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Prepare for Your Workforce of Tomorrow
Today’s economic reality is changing the traditional employment model. No longer is it assumed that everyone who works for you will be on your company’s payroll.
Alongside your regular employees might be temps, freelancers, and independent contractors, all offering a more cost effective and efficient model to address your human resource needs. At the same time, these arrangements can meet the needs of workers by giving them income, experience, skills, a work record, or perhaps just the flexibility to work when and where they want.
Utilizing a mix of regular and contingent workers, or even outsourcing the entire workforce, is one way to help reduce these costs and has become a more attractive employment model for many organizations. A Practical Guide to Managing Temporary Workers takes you inside this process. The use of contingent workers has burgeoned, especially since the Great Recession, and the businesses providing access to such workers have become increasingly numerous and sophisticated.
From developing a strategy and guidelines around contingent workers to training and treating them fairly, this book helps you gain a better understanding of the possible impact of these workers on your organization’s future and how you can manage them more effectively.
Crystal Kadakia
Designing for Modern Learning
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Meet Learning Needs With New Tools and New Thinking
Learning is no longer an activity or luxury that only occurs at specific stages in your life or career. With the digital revolution, learning has become immediate, real-time, and relevant whether you’re young, old, in the workforce, in school, or at home. As a learning and development professional, you’ve likely confronted the digital learning revolution armed with instructional design models from the pre-digital world. But today’s digital universe has a new model to address its wealth of new technologies and a new philosophy of learning experience design: learning cluster design.
Designing for Modern Learning: Beyond ADDIE and SAM offers you and your learners a new way to learn. It describes the fundamental shift that has occurred in the nature of L&D’s role as a result of the digital revolution and introduces a new five-step model: the Owens-Kadakia Learning Cluster Design Model (OK-LCD Model), a new five-step model for training design that meets the needs of modern learning. The model’s five steps or actions are an easy-to-follow mnemonic, CLUSTER:
Change on-the-job behavior
Learn learner-to-learner differences
Upgrade existing assets
Surround learning with meaningful assets
Track transformation of Everyone’s Results.
In each chapter, the authors share stories of business leaders, L&D professionals, and learners who have successfully adopted the OK-LCD Model, detailing how they altered organizational mindsets to meet the needs of modern learners and their organizations. Included are how-to features, tools, tips, and real-life “in practice” sections.
This is an exciting time to be in L&D. It’s time to join the revolution.
Dale Ludwig
Effective SMEs
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Content expertise isn't enough for the training room.
Partnering with subject matter experts can really pay off. SMEs (we pronounce it smees) bring credibility and relevance to live training. They enrich learning programs with their insight and depth of experience. But content expertise alone isn't enough to deliver effective training. . . .
SMEs want to do well in the classroom, but it's often unfamiliar terrain. They're authorities on content, not talent development. Without guidance, they may overshare or find themselves unable to facilitate a productive discussion---all of which frustrate learners. But, with the right approach, you can bring SMEs into the training room successfully, in a way that makes learners, instructors, and managers feel like their goals are being met.
Effective SMEs: A Trainer's Guide for Helping Subject Matter Experts Facilitate Learning is the blueprint to managing SME-led training. Authors Dale Ludwig and Greg Owen-Boger offer first-rate advice gleaned from decades helping presenters, instructional designers, and SMEs become better communicators. Underlying all their tips is their belief that SMEs and instructional designers must get comfortable with each other's role. The authors lay the groundwork for you, describing the fundamental principles of a successful training event and the personal approach they contend every SME and ID bring to the training table. You'll discover how to design learning events with the needs of SMEs in mind. And you'll try out best practices for coaching SMEs to deliver training efficiently and effectively. The authors also share detailed and relatable workplace scenarios drawn from their vast business experience as well as job aids to assist you in a variety of learning situations.
Effective SMEs is the rare book that addresses both designing for SMEs to deliver training and coaching them to be effective once they're in the training room. Don't plan your next live training event without it.
Wayne Turmel
10 Steps to Successful Virtual Presentations
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Whether you're presenting training exercises, team meetings or a sales pitch, you can present like a pro, deal with technological glitches, appear calm under pressure, and deliver value-packed virtual presentations. Millions of web meetings take place every day, yet they are often boring, poorly conducted, and technologically challenged. But that doesn't have to happen to you!
Now you can learn how to make your online meeting as engaging as an in-person presentation. Whether you're presenting general information, training exercises, team meetings or sales pitches, this book helps you present like a pro and appear calm under pressure. You can facilitate discussions, handle Voice over Internet Protocol (VoIP) issues, listen to and engage your audience, and multitask effectively. Plus you'll have case studies, rules of thumb, ready-to-use tools, checklists, and tips to share with coworkers. With this book to guide you, you can become a competent, confident, credible online presenter and deliver real value to your audience.
Table of Contents:
Step 1: Identify your learning objectives and outcomes
Step 2: Learn the virtual presentation platforms
Step 3: Plan your presentation
Step 4: Learn to work with others
Step 5: Build compelling content (presentation templates) (add four types)
Step 6: Building good visuals
Step 7: Refining your vocal skills
Step 8: Rehearse
Step 9: Multitasking and using the tools
Step 10: Follow-up and learn
Lisa Haneberg
Coaching Basics, 2nd Edition
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Great coaching makes a world of difference. Coaching is one of the quickest and most effective ways to advance the success of an organization. Yet it remains underused and misunderstood, and the term is often used synonymously with corrective counseling, encouragement, or the many helpful tactics in between.
In Coaching Basics you’ll discover a precise coaching framework along with insights from 40 experienced coaches, including Barry Goldberg and Marshall Goldsmith. This refreshed edition also homes in on what it takes to build influencing skills and introduces new content on microcoaching to highlight practical ways to leverage technology.
Part of ATD’s Training Basics series, Coaching Basics presents the theory and follows it up with easily applicable techniques, examples, and exercises that will help you perfect essential coaching skills.
Steven D. Foreman
The LMS Guidebook
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Select, Implement, and Operate the Perfect LMS
If you need to manage training and education programs for employees, customers, or students, you need an LMS. Don’t waste time and money picking the wrong one.
The LMS Guidebook gets to the core of what an LMS does and how it works. This book tackles the urgent challenges you will face when putting an LMS in place: Which features are must-haves? What standards should your LMS comply with to mesh with your other technology systems? How do you migrate existing learning data into your new LMS? How can you ensure an uneventful rollout?
Not all LMS products will meet your needs. E-learning consultant Steve Foreman offers a broad view of the LMS categories and features so you can ask better questions of vendors and evaluate their products. He then turns to implementation and operation, offering in-depth guidance on how to establish appropriate standards, processes, and governance that will have your LMS running smoothly.
Whether you’re on the instructional or technical side of the LMS, you can make the job of selecting and managing one less painful by following the proven practices in this book.
Sarah Wakefield
Technical Training Basics, 2nd Ed
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Your essential guide to designing successful training programs.
If you’re an experienced trainer, training manager, content designer, or curriculum developer, Technical Training Basics will help you tackle the challenges of working with specialized, complex subject matter and in partnership with subject matter experts.
Part of ATD’s Training Basics series, this complete guide describes the differences between technical and nontechnical training; the principles of gathering information and arranging content for a highly technical course; how to apply specific tools, equipment, and processes in your training; and how to manage your project from designing and developing a pilot course through post-course review.
This expanded second edition features new material that focuses on:
smaller performance solutions
Agile design
the learner experience.
More exercises, outlines, worksheets, checklists, evaluation forms, and a sample PowerPoint presentation are included to further meet your technical needs.
Mark Donnolo
Essential Account Planning
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Sales growth starts with planning
Sales accounts are harder than ever to win, let alone keep. Globalization, cloud computing, and crowdsourcing create a marketplace where any account can be lured away by a hungry startup. And the face-time advantage? Forget it. Today's high-quality sale will likely involve six or more decision makers.
That's why it's time to get strategic about how sales teams frame their approach. In Essential Account Planning, sales enablement expert Mark Donnolo blends his years of experience with expert interviews and stories to show you how planning can reliably drive revenue. His five-point framework will prepare you to address the arguments you're certain to hear against account planning, such as lack of commitment, ownership, and time.
Each sales organization is unique, but most have similar challenges and succeed using common principles. And chances are, sales reps in your company already perform many of these account planning tasks, albeit on the fly or independent of others. This book's ready-to-use tools and templates will help you get everyone on the same page to deliver immediate results.
In this book, you'll learn how to:
Develop a consistent account plan structure.
Create the habits and culture of an ongoing planning process.
Navigate the politics that impede information sharing.
Many salespeople believe that more selling creates more sales, but the salespeople who invest in account planning become the true sales leaders. Use Essential Account Planning to bring stability to your sales organization and start seeing the rewards of planning today!
Elaine Biech
The ASTD Leadership Handbook
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A looming leadership gap faces most organizations over the next 10 years. Has your organization prepared for the imminent lack-of-leadership crisis? Do you have a pipeline of developed leaders for the future?
Leadership is the most important competency for both individual and organizational success and advancement. As Cynthia D. McCauley of the Center for Creative Leadership notes in her overview, leadership is also "a tool designed to help with a particular human dilemma: how to get individuals to work together effectively to produce collective outcomes."
When you need to learn more about how to drive success in your organization, where do you turn? To the experts. And The ASTD Leadership Handbook provides 48 thought leaders—the names you know and have come to trust—to enable you to learn about every facet of leadership. Here you'll find a substantial and practical collection of wisdom, philosophies, and tools from the most respected authorities on the subject. Within this impressive volume, you'll find five major sections addressing the critical aspects of the field:
Leadership Competencies
Leadership Development
Attributes of Successful Leaders
Contemporary Leadership Challenges
Broadening the Leadership Discussion.
In each chapter, leaders share their expertise to help you solve your most pressing leadership challenges. Get the complete table of contents here.
The lineup includes leading experts from a broad range of organizations in both the public and private sectors and features a number from the Center for Creative Leadership (ranked by the Financial Times as one of the top three leadership development organizations in the world).
Many of the authors also provide free tools, which you can get here. If you can invest in only one leadership book, let this be it. You'll have all the insights and applications you need to thoroughly understand and practice its principles, guided by the expertise of those who have literally written the books on leadership.
Reza Sisakhti
Success in Selling
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Success in Selling: Developing a World-Class Sales Ecosystem presents timely research on key trends reshaping today’s sales profession and introduces the new ATD World-Class Sales Competency Model.
An indispensable reference for assembling a world-class sales force, Success in Selling offers a significant revision of the 2008 ATD World-Class Competency Model. It is a comprehensive sales tool essential for all sales professionals—from those on the front line of selling, to those managing and developing sales talent, to those creating other sales enablement solutions. It provides guidance for customizing the model’s key competencies for both organizations and individual sales professionals and features case studies, job aids, templates, and other tools critical for personal and organizational success.
The highly anticipated new edition:
offers key analysis of trends shaping today’s sales ecosystem
presents detailed descriptions of sales competencies that drive success
describes how organizations and individuals can customize the new model to their own needs.
David Grebow
Minds at Work
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The only sustainable advantage in our hypercompetitive marketplace is the ability to learn and adapt faster than everyone else. Companies that cling to management practices of a bygone era continue to fade away. They desperately need managers who empower people to seek out learning at a moment’s notice.
Minds at Work can help you be that manager. This book captures the role managers play in the knowledge economy—where uninhibited, on-demand learning inspires employees to achieve higher levels of performance. Authors David Grebow and Stephen J. Gill describe how managers can move from a traditional “command and control” position to become advocates of communication and collaboration. They share what happens when managers help their direct reports grow as people and use technology to pull the learning they need when they need it.
Minds at Work illustrates this shift to a learning community with success stories from forward-looking companies. With this better way to manage, these companies have unearthed those “aha!” moments as the dots connect after continuous problem solving, trial and error, and innovation. Each has redefined norms, made knowledge sharing flat, and created a workplace culture built to last.
Use this book to embrace learning anytime, anywhere. Nurture the minds at work, and you’ll win the hearts of your organization.
Ben Bisbee
The Unashamed Guide to Virtual Management
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Manage Virtual Teams for Maximum Results Working remotely is a reality of today’s and tomorrow’s workforce. With organizations switching from a model of only on-site employees to on-site and virtual employees working globally, managers need guidance on how to address the traditional and not-so-traditional issues that occur when staff is not collocated. The Unashamed Guide to Virtual Management provides that direction for topics such as onboarding new staff and delivering performance reviews as well as for the more offbeat issues like handling office romance and doing laundry on the job. Using short chapters and a fun, whimsical, yet straightforward style, Ben Bisbee and Kathy Wisniewski answer the critical questions about how to manage virtual teams. No matter your problem, you’ll be able to evaluate what went wrong, determine how the solution fits within your organizational personality, and implement a process to make it stick. Rather than scrambling to figure out how to handle an unexpected situation, virtual managers can consult the authors’ advice on more than 30 topics, including:
time zones, flexible schedules, and privacy
hiring and interviews, onboarding, and professional development
team building, morale, and celebrations
interruptive pets and children, errands, and meetings from the bathroom. From the mundane to the awkward, this book covers it all—because you will have to manage it from wherever you are!
Bill Treasurer
Leaders Open Doors (paperback)
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True leaders open doors of opportunity.
"I got to open doors for people!" These seven simple words, spoken by author Bill Treasurer's five-year-old son, cut straight to what matters most about leadership: True leaders open doors for people. This radically simple concept is the heart of Leaders Open Doors.
This book presents a fresh and unique take on leadership that will benefit experienced leaders and those just starting their leadership journeys. With a little courage, anyone at any level can be a leader.
Drawing on two decades of experience, author and speaker, Bill Treasurer, in this new second edition, combines personal stories and anecdotes to illustrate how (and how not) to inspire people. He approaches these ideas with the belief that great leadership is not hierarchical—it is the peoples' willingness to take initiative and reach their goals that is crucial to successful leadership.
Lisa Haneberg
High-Impact Middle Management
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High-Impact Middle Management is designed to address the unique needs of public sector managers. Middle managers in the public sector have more direct impact on results than any other layer of an organization. This book shows you how to become a high-impact middle manager—one who can transform high pressure into high impact business results.
This is a sister book to The High-Impact Middle Manager.
Lou Russell
Project Management for Trainers, 2nd Edition
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Define a development project before you start planning the details.
A seat of the pants approach to project management is no longer viable. Today’s trainer is taking on truly unique projects—and often many at once. Whether you’re developing materials on unfamiliar topics or writing courses for others to deliver using new technology, now is the time to strengthen your project management process.
Seasoned learning and leadership expert Lou Russell offers a structured approach to moving projects from conception to completion. In Project Management for Trainers, you’ll discover how to maintain a clear focus on client goals no matter how many changes they request or how many people get involved. This refreshed second edition also guides you through managing consulting projects and suppliers.
This book is an essential guide to:
Building a project charter to document business objectives, project objectives, scope, risks, and constraints.
Creating a project schedule to determine task order, establish milestones and due dates, and assign task owners.
Conducting a post-project review to capture lessons learned.
Sharon Boller
Play to Learn
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When trainers use games, learners win big.
As a trainer interested in game design, you know that games are more effective than lectures. You've seen firsthand how immersive games hold learners' interest, helping them explore new skills and experience different points of view.
But how do you become the Milton Bradley of learning games? Play to Learn is here to help.
This book bridges the gap between instructional design and game design; it's written to grow your game literacy and strengthen crucial game design skills. Experts Sharon Boller and Karl Kapp share real examples of in-person and online games, and offer an online game for you to try as you read. They walk you through evaluating entertainment and learning games, so you can apply the best to your own designs.
Play to Learn will also show you how to:
Link game design to your business needs and learning objectives.
Test your prototype and refine your design.
Deploy your game to motivated and excited learners.
So don't just play around. Think big, design well, and use Play to Learn as your guide.
Mark David Jones
Lead With Your Customer, 2nd Edition
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Your one-stop shop for world-class results
The most admired organizations in the world have the same basic resources that you have—offices, computers, pencils, pens, phones, Internet, people. The primary difference is the way they use those resources. How do successful organizations consistently succeed? We witness their extraordinary results, but the secrets often remain hidden.
In Lead With Your Customer, authors Mark David Jones and J. Jeff Kober offer the key success tools all world-class organizations have in common and explain how your organization can adopt them. To understand their customer-first approach, they offer the World Class Excellence Model—the result of decades of success as leaders at the Walt Disney Company and years of experience and research working with over two dozen Fortune 500 companies. The authors explain how “world class” status can be attained by many organizations, and isn’t the domain of only the most expensive, luxurious, or popular brands.
Jones and Kober guide you by detailing benchmark practices and illustrating how they are followed by all best-in-class organizations by viewing each person inside and around the organization as your “customer”—internally, as you engage your employees and build your organization’s culture, and externally, as you engage your customers and build your brand. For this second edition, the authors present updated examples from organizations including IKEA, Harley-Davidson, Southwest Airlines, Ritz-Carlton, MD Anderson Cancer Center, and, of course, Walt Disney.
Jillian Douglas
Let Them Choose
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$32.95
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A model for social experiential learning focused on choice.
Lecturing on its own is ineffective. But what’s the alternative? Combine the best of brain science and learning theory with the power of choice. Deliver meaningful training programs that stimulate your learners, rather than bore them to sleep.
Let Them Choose shows you how to get participants out of their seats and into station-based activities catered to distinct learning preferences, interaction types, and technology options. Part experiential, part social, and part emotional, the Cafeteria Learning Style model encourages learners to explore and absorb content at their own speed and direction. It puts learners in the best position to succeed.
Supercharge the relevance of your content by encouraging learners to act, problem-solve, and construct their own knowledge. Apply content (the ingredients) to a variety of interchangeable activities (the recipes) that result in learning experiences (the meal) that acknowledge their diversity. Allow them to choose whether to engage with your content through collaboration, competition, movement, or reflection, on their own or with a partner or group.
Adult learning experts Shannon McKenzie and Jillian Douglas walk you through designing, facilitating, and measuring a learning experience that’s proven to delight your learners. Watch retention and engagement soar as you use this easily replicable model to give your training program participants the freedom to choose.
Larry Israelite
Talent Management
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Getting the most from the people in your organization is more important than ever. Talent Management delivers contributions from 10 authors, including in-depth case studies about six major organizations:
Cisco
McDonald's
Avon
Children's Healthcare of Atlanta
Ciena
Liberty Mutual
The authors of each chapter tell their own stories, discussing the widely varied approaches that worked in their companies and how they think about talent management. They provide insight into management's role, the impact on processes and practices, and links to business results.
Additional chapters cover the impact of company strategy and current research on talent management and provide a sound background in the history and future of the field. The concept of talent management is in a state of flux and uncertainty, evolving as time and technology change the nature of work itself and creating a need for change in the conventional wisdom associated with talent management.
With this book as your road map, you can cultivate an integrated approach to managing all aspects of an organization that have to do with people. Talent management is now a business imperative, necessary to create a highly responsive, high-performance, sustainable organization that meets its business targets. Put the experiences and insights of others to work for you, and find the unique path that will help individuals and your organization reach their goals.
Contributors: Josh Bersin, Jim Caprara, Marc Effron, Robert Kovach, Neal Kulick, Adam Miller, Larry Mohl, Annmarie Neal, and Nigel Paine.
Donald V. McCain
Facilitation Basics, 2nd Edition
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$29.99
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Stop presenting and start facilitating meaningful learning.
Whether you are a subject matter expert who occasionally takes on a trainer role, a trainer who wants to build on solid presentation skills, or anywhere in between, Facilitation Basics will help you create supportive and effective learning. This complete how-to guide is designed to improve your facilitation proficiency so you can give face-to-face as well as online and virtual classroom learners your best.
Part of ATD’s Training Basics series, this publication offers practical examples, worksheets, and tools that make workplace learning easy and rewarding. You’ll walk away with proven facilitation techniques and a deeper understanding of how to manage difficult participants and use media to support learning.
This refreshed second edition will guide you through how to:
enhance your skills as a facilitator
create supportive and effective learning environments for face-to-face and online learners
ensure learning is transferred to the job.
About the Training Basics Series
ATD’s Training Basics series provides a baseline explanation of the theories and concepts behind featured topics, as well as instructions for their practical day-to-day application in the workplace. Additional titles include Adult Learning Basics, Competency-Based Training Basics, the second edition of Training Design Basics, and Virtual Training Basics.
Jonathan Halls
Rapid Media Development for Trainers
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Create stunning digital media quickly and affordably.
Shaky camerawork and scratchy audio just won’t cut it with your learners. But can your time- and budget-constrained training department produce the polished media they expect? Absolutely.
In Rapid Media Development for Trainers, veteran trainer and author Jonathan Halls uses his experience running the BBC’s prestigious production training department to help even the smallest learning team dazzle. Whether you need to build a training program, blend your offerings, or flip your classroom, this book will help you make learning dynamic with rapid media techniques.
Free of overly technical jargon, Rapid Media Development for Trainers is for novice and expert learning professionals alike. It explains essential learning and media concepts and adapts standard production practices to your work schedule. You won’t need to max out your budget on expensive equipment, or stress over camera models and editing software. Use simple tools—some that you already have—to create video, audio, and online content while avoiding common missteps.
Turn once uninspiring training programs into riveting learning experiences that incorporate compelling video, crisp podcasts, and eye-catching presentations.
Discover:
why planning media production always beats out winging it
which cost-effective tools can deliver high-quality digital media
what visual, auditory, and graphical concepts are indispensable during creation
how you can pull all your media together and edit it for a complete learning experience.
Boost your production and content quality with this ultimate guide to fast and affordable media development.
Elaine Biech
ATD's Action Guide to Talent Development
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$84.95
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Get Started Now. Take Action.
Staying ahead of change in the world, your organization, and your profession requires action. You learned a lot to launch your organization’s talent development effort. As you position it for the future, what you need to know grows exponentially.
As futurist Ray Kurzweil once said, “If I take 30 steps linearly, I get to 30. If I take 30 steps exponentially, I get to a billion.” How do you prepare for exponential growth?
In ATD’s Action Guide to Talent Development: A Practical Approach to Building Organizational Success, industry expert and bestselling author Elaine Biech lays out the steps you can take. The companion volume to ATD’s Foundations of Talent Development: Launching, Leveraging, and Leading Your Organization’s TD Effort, this book follows an eight-step framework for defining your organization’s learning foundation through preparing for the future. You are your organization’s trusted advisor, and Biech offers practical questions, organizational assessments, and tips for each step you must guide your organization through. She also presents the newest thinking from university educators and researchers that organizational experts have relied on for years, as well as from industry practitioners and luminaries in leadership and development.
Open this book to any page. Jump in where you think it will be most beneficial to you or your organization. Whether you work inside a company or as an external consultant, whether you work for a large organization or a small one, whether you are launching your first talent development effort or fine-tuning a function that’s been in action for decades—you are sure to find valuable concepts, designs, and ideas. Get started now. Take action.
Elaine Biech
Change Management Training
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We need to change how we change.
Successful organizations are proactive about change and can turn obstacles into opportunities. Thus managing change—its constant barrage, faster pace, and complexity—has become a required skill for leaders, managers, and employees alike.
In Change Management Training, master trainer and innovator Elaine Biech presents a complete lineup of workshop resources and tools needed to conduct effective change management training. Help managers understand their expanded role, practice new management techniques, and demystify the people side of change with innovative two-day, one-day, and half-day training workshop. You’ll find all the activities, handouts, tools, and assessments you need inside.
Free tools and customization options
The free, ready-to-use resources (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu.
Preview a sample activity from the book.
About the Series
The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today’s technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other.
Order the ATD Workshop Series Bundle to save.
Saul Carliner
Training Design Basics, 2nd Edition
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If you are designing a training program for the first time, this practical book is for you. Part of ATD’s Training Basics series, it zeroes in on how to design successful training for the face-to-face or virtual classroom. It also serves as a guide for developing self-study training programs, such as online tutorials and workbooks.
Internationally renowned workplace learning expert and educator Saul Carliner not only delves into the analysis and evaluation phases of training design—where most books stop—but also gives prominence to core competencies like materials development, marketing, and administration.
Updated to reflect changes in training practices, this second edition helps instructional designers hone key training skills. Major additions include guidance on live virtual and online tutorials, completely new training programs, and tips for how to adjust design practice when working under stringent conditions.
In this book you will learn:
Best practices for designing and developing training programs in the real world.
Tactics to successfully launch and run training programs you’ve designed.
How to adjust design practices along three tiers of effort in platinum, silver, and bronze scenarios.
Jennifer Hofmann
Tailored Learning
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$34.95
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You have a bewildering array of choices when it comes to designing and delivering effective training programs. And these options are even more daunting when you consider the ever-increasing pace of change, the availability of many new teaching technologies, and the realities of working in a diverse global economy. With so many decisions to make, designing an effective learning experience that meets individual and organizational needs can be difficult.
In Tailored Learning: Design the Blend That Fits, learn about the pros and cons of various training options in the context of a detailed case study that follows a design team (you and the authors) through the development of a blended learning solution for ABC Company. From examining the organization's business goals and training needs, through considering individual objectives and managerial considerations, this real-life example walks you through the process of selecting an ideal combination of training options for a specific scenario.
Sarah R. Johnson
Engaging the Workplace
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Unlock the Potential in Your Employee Survey
You spend months crafting the right survey questions and planning how to share the results with senior leaders and managers. Then you anxiously anticipate the responses. But once the data trickle in, nothing happens, no one acts, and your employees wait and wait for change.
What happened? When did the survey become just another “check the box” task for HR to administer and employees to fill out? In Engaging the Workplace: Using Surveys to Spark Change, Sarah R. Johnson has scanned the diminishing state of the organizational survey and reached a profound, yet simple, conclusion: Companies don’t know why they want to conduct a survey and how they plan to act on its results.
As the big data movement took off, companies and their HR departments sought to capture, measure, and evaluate whatever data they could get their hands on. This led to more surveys—annual, semiannual, quarterly, pulse—all in the name of compiling more information and driving an engagement score. In theory, leaders could look at these frequent snapshots of how their employees were doing and determine what actions to take. But this increase in data has instead produced gridlock. Leaders put off next steps until the next survey and its results arrive, while employees lose faith in the survey’s potential to make a difference.
With Engaging the Workplace, you can relaunch your survey process. When executed properly, the survey can enable leaders to make decisions based on data, rather than on fads, trends, or guesses. This means baking action planning into its design and ditching the one-size-fits-all trend in survey administration. After all, your company is not like any other. Use the survey to support the people analytics program you need and drive organizational excellence.
Joe Willmore
Performance Basics, 2nd Edition
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$29.95
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Understanding performance improvement is imperative.
Have you noticed the trend toward performance in your profession? It’s happening around the world. With organizations placing greater emphasis on results and accountability, having knowledge of performance is critical.
In the revised second edition of Performance Basics learning strategist Joe Willmore guides you through human performance improvement—or HPI—and delves into major changes in performance analysis. See the Performance DNA process you know from ATD’s Human Performance Improvement program at work and discover why focusing on performance improvement is so important to organizational success.
How do I conduct a front-end analysis? When should I focus on accomplishments? What is the importance of root cause analysis? And when do I administer formative, summative, and ROI analyses? If you’re grappling with any of these questions, you’ll find answers and step-by-step guidance inside.
Get the results you need to generate organizational improvement and ensure you’re ready for your foray into performance consulting. You’ll find this book to be a useful tool.
About the Series
ATD’s Training Basics series offers techniques, examples, and exercises that help you perfect your skills and apply them on the job. Every title is designed to be a quick, concise crash course on a crucial training topic and features instruction for practical day-to-day application.
Elaine Biech
The Art and Science of Training
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$34.99
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There are more similarities than differences between how artists and scientists work. Both ask countless questions. Both search in earnest for answers. Both are dedicated to reaching the best results. Not so different from today's trainers, are they?
Elaine Biech, one of the most highly regarded names in talent development, has set out to identify the perfect blend of content mastery and audience insight. The result is this highly informative book. The Art and Science of Training presents the science for learning and development, but it also emphasizes that training success lies in knowing what to do when things don't go as planned.
Discover how top facilitators always put learners first, even when faced with exceptions to the rule—the unwilling learner, the uninformed supervisor, the inappropriate delivery medium, or the unmanageable performance challenge. And learn why you must understand people, not only content, to ensure consistently exceptional learning experiences.
Science is both a body of knowledge and a process. Art is the expression of creativity and imagination. Where they intersect is the best way to help others learn and grow.
Lisa Haneberg
Coaching Training
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$69.95
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Create made-to-order learning experiences that deliver results with Lisa Haneberg by your side. By emphasizing deep listening and empowering learners to pull coaching conversations forward, you’ll help coaches build experiences that count.
Coaching Training, the third book in the ATD Workshop Series, takes a service-oriented approach to workplace coaching. It teaches the essential skills trainers must master to give learners what they need when they need it. Each half-day, full-day, and two-day program in this volume comes with its own agenda to drive the workshop and includes online presentation slides, handouts, assessments, and tools.
About the Series
The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all.
Elaine Biech
10 Steps to Successful Training
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$19.99
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This is not your typical training book. You won't find a traditional training-cycle outline or a classic training table of contents. Instead, this book pinpoints the key actions necessary to successful training and focuses on the elements with the most influence on bottom-line results. Throughout the book you'll discover helpful, ready-to-use tools: worksheets, evaluation forms, tables, checklists, case studies, and reminders and suggestions.
Whether you're a middle- or upper-level manager, or a workplace learning or human-resource professional, 10 Steps to Successful Training can provide you with options for enhancing the learning environment in your organization. Boost your success as a trainer and help others learn more effectively by investing in this essential guidebook today.
Emily Wood
E-Learning Department of One
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$35.99
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Master E-Learning Design on Your Own
The clock is ticking. The new online training is due next week. You need to tweak a few activity questions, make sure changes to the audio voiceover flow smoothly, and get the subject matter expert to sign off on the final storyboard. To cap it all off, you’re on your own. You’re an e-learning department of one.
As more companies explore the e-learning space for training and development, they often task lone individuals to bear the load. You might be an instructional designer asked to start with e-learning, or an experienced marketer developing a sales support e-learning module, or a classroom trainer taking your content online. E-Learning Department of One can be your lifeline.
Learning experience designer Emily Wood knows a thing or two about being an e-learning department of one. In this book, she shares shortcuts to create quality products when faced with limited resources, help, and time. Design and development hacks include how to:
Manage complex content with a storyboard.
Decide which authoring tool fits your budget.
Gather and organize feedback data from pilot tests.
Ensure your product meets accessibility requirements.
While you might feel like you’re stranded on a deserted island, struggling to manage dozens of training requests, remember you’re not alone. Welcome to the e-learning community.
Lisa J. Downs
Time Management Training
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$69.95
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Empower workshop participants to reclaim their time.
Kitchen fire or time waster? The inability to differentiate robs us of precious time and well-being. Master trainer Lisa Downs has developed a collection of complete workshops and tools you’ll need to conduct effective two-day, one-day, and half-day time management workshop programs that teach how to reclaim time and productivity.
Empower workshop participants to strategically manage procrastination, negotiate priorities, and exercise control over how they spend their time by helping them develop their time management and productivity skills.
Complete with effective training methodologies, this book helps you accelerate learning and leverage technology for maximum efficiency. Workshop programs found in this volume make planning easy and can be tailored for the unique needs of your organization. Supplemental resources are available online and include downloadable and customizable presentation slides, handouts, assessments, and tools.
Patricia Pulliam Phillips
Real World Training Evaluation
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Is your program ready for the real world?
Real world evaluation is a balance between art, science, accuracy, and cost. To set your program up for success, you need to start the measurement and evaluation journey with a clear destination in mind.
In Real World Training Evaluation, Patricia and Jack Phillips hone in on ROI in learning and development and outline a clear pathway to seamless and credible evaluation. Learn to avoid real world barriers that commonly get in the way of talent development initiatives. Earn the respect of senior management by showing bottom-line impact, including the ROI. And start describing program successes in quantitative, qualitative, financial, and non-financial terms to win over crucial stakeholders.
By demonstrating program results, you can help your organization link its human capital investment to operational excellence and sustainability. Real World Training Evaluation offers the directions and tools to get you there.
Tamar Elkeles
Measuring the Success of Learning Through Technology
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Learn to measure the results of your technology-based learning programs with this step-by-step guide.
Few would dispute the convenience, cost, and efficiency of learning through technology. Whether e-learning, blended learning, or mobile learning, it’s usually just in time, just enough, and just for the user. The challenge with e-learning lies in proving its value and showing the results. The cost savings and the outcome of the learning program must be considered to determine the true value of these programs. Renowned ROI experts Jack and Patti Phillips have joined with Tamar Elkeles, the chief learning officer for Qualcomm, to provide this guide for measuring the success of e-learning programs.
By following the steps prescribed in this book, designers and developers can significantly affect the success of e-learning at the application and impact levels, ultimately making the ROI easy to develop. Part I of the book outlines the steps that make up the logical approach to evaluation using the ROI Methodology. Part II describes how the methodology has been applied in real-life case studies. These studies represent a variety of industries and applications and are written by experienced professionals in the field of learning and development.
Mike Parkinson
A Trainer’s Guide to PowerPoint
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Learn the Secrets Needed to Master PowerPoint for Training
As a successful facilitator, you know the importance of the resources in your professional toolkit. How you engage your audience and improve learning can be affected by how well you use them. But mastery of PowerPoint evades many. Feedback on presentations can range from “What was the point?” to “That changed my life.” Most, though, fall closer to the former. If you are looking for a guide to the PowerPoint practices that will push your presentations into the latter category, look no further.
A Trainer's Guide to PowerPoint: Best Practices for Master Presenters is Mike Parkinson's master class on the art of PowerPoint. While Parkinson wants you to understand how amazing a tool PowerPoint is, he's the first to tell you that there is no magic button to make awesome slides. There are, however, proven processes and tools that deliver successful PowerPoint content each and every time you use them. In this book he shares them, detailing his award-winning PowerPoint process and guiding you through three phases of presentation development—discover, design, and deliver. What's more, Parkinson is a Microsoft PowerPoint MVP—most valuable professional—an honorific bestowed by Microsoft on those with “very deep knowledge of Microsoft products and services.” He shares not only his tips and best practices for presentation success, but also those from several of his fellow MVPs.
Parkinson invites you to master PowerPoint as a tool—just like a paintbrush and paint—and to realize that the tool doesn't make the art, you do.
Larry Israelite
More Lies About Learning
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How many more lies can there be? Prepare to be intrigued—and maybe a little outraged.
In this captivating follow-up to Lies About Learning (2006), workplace learning veteran Larry Israelite sets out to debunk today’s pervasive myths about learning in a style that will make you smile. This book shares the candid perspectives of 10 high-level executives from a wide range of industries and offers advice for how to best to deal with new lies about organizational learning.
You’ll walk away with the ammunition you need to start asking tough questions, kicking the right tires, and maintaining a healthy level of skepticism about what you read and hear about organizational learning today.
In this book you will:
Explore all new variations of the old lies about learning
Delve into myths about learning research, learning management systems and strategies, and learning technology
Discover solutions, suggestions, and tips to deliver meaningful development experiences for your organization.
Virginia Bianco-Mathis
Organizational Coaching
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Written by a team of three behavioral practitioners, Organizational Coaching is based on the best practices of a wide range of private sector, government, and not-for-profit organizations. The authors provide a complete systems approach to enable any workplace learning professional to develop an integrated coaching model. Within the book's pages, you’ll find a thorough background in coaching theory combined with organizational and adult learning theory; a full range of tools to help you design and implement a coaching program; and an outline of a fluid coaching process for gathering supporting data, developing goals, establishing relationships, and moving toward tangible results.
This book provides practically everything you need, including templates, charts and diagrams, sample scripts, questionnaires, tips and advice, checklists, assessments, case studies, ethical guidelines, and sample coaching agreements. With this book as a roadmap, you’ll be able to develop a holistic coaching model and adapt it to the ever-changing needs of your organization over time.
Holly Burkett
Learning for the Long Run
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Make your learning organization truly indispensable.
If you’re planting the seeds of improved organizational and individual effectiveness, you are a true learning leader. You know better than anyone that learning is an evolution, not a singular event. But what if your organization isn’t on the same page? Or worse, what if you find that your efforts are the first to go when there’s a change in the C-suite, or when budget cuts loom?
Learning for the Long Run tackles sustainability concerns head-on. Discover seven proven practices businesses use to ensure continuity in learning and development. Original case studies from the public and private sector put these practices into action, while self-assessments and job aids show you how to attain a sustainable mindset.
Explore how FlightSafety International leveraged its measurement capabilities to drive results and improve its avionics safety system. How the U.S. Army Warrant Officer Career College built and bent its change capabilities to prepare the next generation of Army officers, amid labor shortages and complex global threats. How the Tennessee Department of Human Resources led an award-winning shift to transform a tenure-based environment into a performance-driven learning culture. And more.
In Learning for the Long Run, innovative change leader Holly Burkett demystifies how to earn credibility and grow the learning function into a mature enterprise that will weather today’s frequent business disruptions. Now’s the time to build lasting organizational value and resist the temptation of the quick fix.
Richard Sites
Leaving ADDIE for SAM Field Guide
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Make your foray into successive approximations successful and as easy as possible.
In the 2012 bestseller, Leaving ADDIE for SAM, learning professionals were introduced to the Successive Approximation Model (SAM) and the Savvy Start—the key to a successful project kick-off. Together, these concepts incorporate contemporary Agile processes that simplify design and development, yielding more energetic and effective learning experiences. This companion Field Guide provides the job aids, tools, and templates you need to put the SAM methodology in motion and take your ISD practice to new heights. Complete with a foreword by Michael Allen, this book is an essential resource to create better, faster training products and “move the needle” on current training efforts.
In this book, you will:
Apply the principles and concepts behind Leaving ADDIE for SAM.
Update your training products with these contemporary, Agile design processes.
Use the job aids, tools, and templates provided to work on actual projects.
Jennifer Hofmann
Blended Learning
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Today, All Learning Is Blended Learning
Modern learning audiences want flexibility and personalization—development on their terms. They need a blended approach to learning that lets them grow their skills and knowledge where they actually perform their work. When designed and implemented effectively, blended learning can breathe life back into your talent development offerings.
Blended Learning is packed with easy-to-apply techniques to ensure your blended learning program is a success. Learning expert Jennifer Hofmann combines the latest findings in adult learning with her time-tested best practices to deliver powerful results. Pro tips, resources, and tools included throughout help you quickly locate concepts and ideas to plan, design, implement, and evaluate a blended campaign.
This book delivers. When it comes to blended learning, discover what works.
Blended Learning is part of an ATD series, What Works in Talent Development, which addresses the most critical topics facing today’s talent development practitioners. Each book in the series is written for trainers, by trainers, and offers an examination of core subject matter and a defined way to solve real issues.
Wanda Pina-Ramirez
Passing the Torch
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Don’t wait for a crisis. Maintain business continuity with a succession plan.
One hundred percent of top global companies—and 72 percent of all companies—have a formal succession planning process. If your company is in the minority, a move in the right direction is easier than you may think. Authored by talent development experts Wanda Piña-Ramírez and Norma Dávila, this workbook highlights the importance of knowledge transfer in a time of fierce competition for talent, an aging workforce, and a critical shortage of people with the right set of skills.
Indispensable for the CEO as well as the small business owner, Passing the Torch presents stories from the boardroom to the family-owned bakery, and from the car dealership to the beach resort hotel. This is a book for all with a stake in maintaining the livelihood of a business and contains templates to guide you through the seven steps of the succession planning life cycle. In this book, you will learn:
why all companies, regardless of industry or size, must create a succession plan
how to create a business case to guide your company through the succession planning life cycle
how to identify key positions and retain key people in your company
Jeanine Blackwell
Hold On, You Lost Me: Use Learning Styles to Create Training That Sticks
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An easy-to-implement, eight-step methodology to engage and connect with all
learning styles.
Hold On, You Lost Me! provides a thorough explanation of the four
major learning styles and how to satisfy the needs of each. Use Hold On, You
Lost Me! to drive the gold standard of learning and increase understanding
for accelerated on the job performance.
Catherine Lombardozzi
Learning Environments by Design
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Learning Environments by Design deeply explores today’s workplace learning. This book empowers you to customize learning for your workforce and unearths the answers to the questions you’ve been asking: How does learning happen? What is the future of instructional design? What makes learning environments work?
Since the boom of e-learning, informal learning, and social learning, the learning environment landscape has changed dramatically and now offers a wide array of options for supporting knowledge and skill development at work. In this book, learning strategist Catherine Lombardozzi describes practical ways to customize learning experiences by creating a curated approach to skills development—one that features informal and social learning, developmental activities, experiential learning, as well as formal training.
Authored by a career learning professional with more than 30 years’ experience, Learning Environments by Design is filled with useful examples, resources, and suggested learning environment blueprints to help you continue to be successful in a field that is forever changing.
In this book, you will learn to:
design a learning environment that supports learning and performance
deliver more focused and impactful solutions to learning needs
scaffold self-directed and social learning.
Jenn Labin
Mentoring Programs That Work
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Amazing Benefits, Unique Risks
A stellar mentor can change the trajectory of a career. And an enduring mentoring program can become an organization’s most powerful talent development tool. But fixing a “broken” mentoring program or developing a new program from scratch requires a unique process, not a standard training methodology.
Over the course of her career, seasoned program development specialist Jenn Labin has encountered dozens of mentoring programs unable to stand the test of their organizations’ natural talent cycles. These programs applied a training methodology to a nontraining solution and were ineffective at best and poorly designed at worst.
What’s needed is a solid planning framework developed from hands-on experimentation. And you’ll find it here. Mentoring Programs That Work is framed around Labin’s AXLES model—the first framework devoted to the unique challenges of a sustained learning process. This step-by-step approach will help you navigate the early phases of mentoring program alignment all the way through program launch and measurement.
Whether your goal is to recruit and retain Millennials or deepen organizational commitment, it’s time to embrace mentoring as one of the most powerful tools of talent development. Mentoring Programs That Work will help your organization succeed by building mentoring programs that connect people and inspire learning transfer.
Yael Hellman
Learning for Leadership
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If you are tasked with developing effective leaders, "teaching" just isn't going to be enough!
Teaching leadership can be one of the most fulfilling, as well as challenging, tasks of a trainer. Learning for Leadership builds on foundational learning and development concepts and practices to help trainers and facilitators develop programs that meet these challenges and turn learners into leaders. Yael Hellman illustrates how a truly "facilitative" classroom is structured, and she shows why it is the best environment to learn leadership skills. The author does so through the lens of group dynamics and her own experience facilitating leadership courses for the Los Angeles Police Department. The facilitative approach invites learners to practice leadership by being accountable for reaching learning objectives, taking initiative to solve problems, and nurturing their own ideas rather than leaning on authority.
This book includes everything you need to develop a facilitative leadership development course, including:
icebreakers or warm-ups to focus learners on the session's agenda
interactive instruction models to help them master content
ideas for group work, including collective projects; experiential exercises or games and joint activities that immediately apply new material
wrap-ups to summarize one session and link it to an upcoming one.
Facilitation integrates techniques from many adult learning approaches to produce creative, transformative, practical learning and leaders who are prepared to lead.
Randy Emelo
Modern Mentoring
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If you want to do more with mentoring, you’ve found the right book.
The notion that only the most experienced members of an organization can guide a few promising go-getters no longer applies in today’s business world. In Modern Mentoring, Randy Emelo advocates for a vastly different mentoring practice. Drawing from a rich career, he explains why organizations should consider all employees potential mentors, making everyone both advisors and learners.
Modern Mentoring offers a blueprint for success with a model that benefits more than the select few and steers clear of forcing connections between people. Emelo demonstrates that a culture in which people choose what they want to learn and whom they learn from, while increasing overall organizational intelligence, is completely within reach.
In this book you will learn:
what it takes to grow a modern mentoring culture
which tools to use as you facilitate organization-wide mentoring
how organizations like Monsanto and Humana benefit from modern mentoring.
Jim Swartz
Leadership Lessons: 10 Keys to Success in Life and Business
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Great achievers do not owe their success to luck, birth, or environment. From
Michelangelo to Einstein, Madame Curie to Bill Gates, Colonel Sanders to General
Eisenhowerall have characteristics that Leadership Lessons has distilled
into 10 key actions for extraordinary success. Leadership Lessons details
the importance of preparing for success (acquiring expertise), to enduring
against obstacles, to recognizing and exploiting opportunities.
Patricia A. McLagan
Unstoppable You
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Never Stop Learning
The ticket to a successful and fulfilling life is a significant upgrade to everyone’s ability to learn. Visionary teacher and lifelong learner Patricia McLagan views learning ability as software for processing daily life. And like all software, learning software require upgrades—and regular reboots!
In Unstoppable You: Adopt the New Learning 4.0 Mindset and Change Your Life, McLagan shares her method for keeping learning powers sharp, ensuring that we can continuously advance and adapt in a nonstop world. We’re born with basic programming, which is learning 1.0. We then evolve and upgrade as we make our way through the education system in learning 2.0, and we start to self-manage how we learn as we integrate our diverse experiences and master skills in learning 3.0. That brings us to learning 4.0—learning mastery. This final upgrade equips us with survival skills for the 21st century— skills essential to meeting our goals in a world that’s always in motion.
Discover McLagan’s seven practices for effective lifelong learning—from hearing and heeding calls to learn, to taking steps to translate new skills into action. Unstoppable You also includes a complete toolkit of supporting templates, guides, and tips.
Unstoppable You is the handbook to your dynamic future. Begin actively shaping your success in fast-changing times today.
Diane Elkins
E-Learning Fundamentals
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This ultimate roadmap covers the entire e-learning landscape.
Why do we even need e-learning? What is an LMS? How do I write a storyboard? If you’re delving into e-learning and are coming up with more questions than answers, this guide is the high-level overview you’ve been looking for. In this book, e-learning development experts and educators Diane Elkins and Desirée Pinder deliver a comprehensive examination of the e-learning process from the ground up.
E-Learning Fundamentals provides the base of knowledge necessary to tackle everything from early concepts of e-learning down to its execution. Throughout, you’ll find vignettes that bring concepts to life as well as checklists and practical tools for designing and developing your first e-learning course.
In this book you will:
dive into the basics of e-learning design and development
explore the e-learning course design and development process—from analysis through evaluation
learn to write and storyboard a course, construct test questions, choose media, put the course together, and establish a thorough review process.
Kimberly Devlin
Customer Service Training
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Effective customer service training covers more than niceties.
Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience.
Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions.
Free tools and customization options
The free, ready-to-use workshop materials (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu.
About the series
The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today's technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other. The series also includes Communication Skills Training, Leadership Training, Coaching Training, and New Supervisor Training.
Annmarie Neal
Leading From the Edge
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The old model of globalization—including offshoring to save money—no longer applies. Globalization now means you can better position your company for innovation and growth. To be a global leader, you must change and lead from the edge. Every day as a global leader seems to be a paradox: balancing the needs of daily operations while creating conditions that drive success in the future. Rather than try to resolve that paradox, this book helps you think about how to live within it, by developing essential traits and hearing from leaders who succeed globally.
Learn from seven top executives how they shifted from individual thinkers to leading and growing organizations in an ever-changing economy.
Learn the specific traits and model for business professionals to emulate and achieve success in global business enterprises.
Get the on-the-ground, common-sense advice that has been applied by today’s successful global executives.
Donald L. Kirkpatrick
How to Conduct Productive Meetings
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An essential guide for facilitating productive, decisive
meetings.
Meetings are well-known time-wasters that often produce no
meaningful business results. How to Conduct Productive Meetings enables
anyone to plan and facilitate a fruitful, decisive meeting. Assess whether a
meeting is actually necessary, ensure presentations are professional, facilitate
constructive participation, and produce a meeting outcome that is
measurable.
Karen Hough
Go With It
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Count the number of times you’ve said “no” to an idea. Whether you inadvertently put out a spark of brilliance or nixed a nonstarter, your response took away someone else’s opportunity to feel heard. And that’s an innovation killer.
No one knows this truth better than improv expert Karen Hough. Go With It: Embrace the Unexpected to Drive Change brings you Hough’s discoveries from the front lines of innovation. She has seen how business innovators deal with dichotomy by preparing, playing, and thinking upside down. Improv troupes succeed on stage because they apply the “Yes, and” principle. Whatever the first person says, the next person affirms and adds to it. But this practice isn’t limited to onstage brilliance—corporate teams caught up in old patterns of thought and action can learn to improvise and innovate, too. Pharmaceutical scientists who know how to improvise can accelerate their fuzzy front-end work on new drugs. Technologists who are masters of going with it know how to successfully bring their breakthroughs to market. Executives who use improv techniques get their teams working and innovating together. Their stories fill this book. And they emphasize that it’s the process of listening, agreeing, and discussing an idea that’s monumentally important.
Hough shows you that anyone can learn to be more creative and innovative. It just takes flexibility, humor, and focus—that’s improv.
Ben Betts
Ready, Set, Curate
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Good content is everywhere.
In our digital world we are content rich, but quality poor. Good content surrounds us, but it begs to be collected, transformed, and shared. And who better to distill and dismantle it for the benefit of learning communities than today’s learning and development professional?
Curation isn’t novel in itself, and there’s much to learn from the successes of others. News sites commonly curate stories adding their own analysis. Retailers and marketers crowdsource ideas from consumers. Businesses build curation strategies to leverage product reviews.
Ready, Set, Curate shows you how to elevate the most important content from an endless sea of learning information and offers strategies to better connect with your audience. Using case studies and relevant examples, eight curation experts share tips and best practices for creating a curation strategy and collecting content that is relevant to your learning communities.
Caitlin Williams
Career Moves
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Shifting demographics, economic turmoil, globalization, and a connected mobile culture have dramatically changed the workforce. Experienced career experts Caitlin Williams and Annabelle Reitman show you how to create your dream career by using and blending these changes in your career-planning process. Explore key competencies that professionals need to be successful, and learn how to make them work for you. This third edition is packed with all new material to help you succeed.
Explore the key trends in the training profession.
Learn to embrace the changes in the training industry to advance your career.
Take advantage of the many exercises to help guide your career choices.
Maureen Orey
Communication Skills Training
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Individuals, teams, and organizations are only as good as their ability to communicate effectively.
Communication Skills Training offers the crucial tools you’ll need to help your workshop participants master the skills that drive performance. The first book in the ATD Workshop Series offers practical, road-tested strategies and tactics for use at all levels of your organization.
Built on the successful ASTD Trainer’s Workshop title of the same name, this volume brings all-new content to users, including how to incorporate technology in the delivery of training programs. Communication Skills Training presents two-day, one-day, and half-day communication training programs along with relevant chapters on needs analysis, design, delivery, facilitation, and evaluation of the training event.
Free tools and customization options
The free, ready-to-use resources (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu.
Preview a sample activity from the book.
About the series
The new ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today’s technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other.
Christee Gabour Atwood
Presentation Skills Training
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Don't Let Brilliant Ideas Get Lost in Bad Presentations.
Inspiring and influencing others starts with the effective delivery of ideas. Speaker and trainer Christee Gabour Atwood designed the interactive two-day, one-day, and half-day workshops in this book with exactly that in mind.
Help your training participants become confident speakers who engage and invigorate others with effective presentations and address challenges with tact and professionalism.
Complete with effective training methodologies, this book helps you accelerate learning and leverage technology for maximum efficiency. Workshop programs found in this volume make planning easy and can be tailored for the unique needs of your organization. Supplemental resources are available online and include downloadable and customizable presentation slides, handouts, assessments, and tools.
Lisa Haneberg
Organization Development Basics
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A primer on the broad field of organization development (OD) and a
foundation for understanding of the tools, practices, and core skills of the OD
practitioner.
Organizational Development Basics will help
trainers, training managers, and beginning OD practitioners learn the
fundamentals of influencing organizational strategy and direction. Learn the
basics for managing change and aligning people, processes, and practices for
success.
Geri E. McArdle
Training Design and Delivery, 3rd Edition
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Develop training content that adheres to today’s demanding standards.
Master trainer Geri McArdle’s refresh of Training Design and Delivery makes accessible the proven principles and tools that countless trainers rely on.
Her third edition highlights new training delivery systems that have had an immediate and far-reaching impact on training. More importantly, it hones in on their technologies. McArdle has substantially added to the section on delivery and provides new chapters on project management and international training.
This simple, single-source guide to developing and implementing training belongs on the bookshelf of every trainer.
In this book you will learn:
What it takes to meet standards of training design, development, and delivery
How to use a multistep training program design tool to create a training module and program
Which tools and techniques to use to open, conduct, and close a training.
A. Keith Barnes
Effective Management
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In any organization, there are key players—individuals who set the tone and the culture. Effective Management offers tips for them to become the instruments of change. The keys in this book will help managers support teams of people who rise to the occasion, solve problems proactively, and take advantage of positive opportunities.
Culture is at the root of organizational health. But culture comes from leaders. So winning culture only arises when an organization has effective management. There are many long books about how to become a better leader, but Effective Management gets right to the point: To engage with your employees, you need to practice the 20 keys. With practical stories of a fictional leadership team supplementing each chapter, A. Keith Barnes illustrates the concepts presented in the book. It is easy to see what goes right and wrong, rather than only finding out about leadership theory.
Some of the 20 keys to a winning culture include meeting dos and don’ts, who gets the credit, dealing with underperformers, and how to feature the benefits. Instead of reading 20 books on each issue, you should read this book to get to the real core of each issue, and see why changing your approach makes such a big difference in organizations.
Mark Allen
Aha Moments in Talent Management
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Unleash greater potential from your talent by making people a top priority.
Most executives would say that people are their most valuable asset; but even with the best intentions of putting employees first, companies can be held back by outdated policies. This business fable highlights 13 talent management principles, illustrating them in action at a fictional company with a charismatic and passionate Chief People Officer. Through the story, you will experience:
best practices to combat the ineffective and counterproductive talent practices that plague many organizations
assessment questions to evaluate the status of your organization’s talent practices
reflection questions to help YOU make a difference in your organization, regardless of your position
a path that enables top performers to advance and succeed.
Using people-centered talent management principles will inspire your employees, reshape your organization, and improve your bottom line.
Patricia Pulliam Phillips
Measuring the Success of Employee Engagement
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Employee engagement, impact, ROI—if you can’t connect the three, your program’s in trouble.
The number of employees who sleepwalk through the day or undermine the work of their engaged counterparts is on the rise. More and more companies are turning to engagement programs to recoup lost revenue and productivity. But these pricey endeavors can lose critical funding when they are designed without business impact in mind.
In Measuring the Success of Employee Engagement, renowned experts Jack Phillips and Patti Phillips and knowledge organization expert Rebecca Ray help you make the business case for an employee engagement initiative. More important, you’ll discover what it takes to build a program with the end in mind. By following real case studies that show the Phillips’s ROI Methodology in action, you’ll learn how to avoid narrowly focusing your efforts on behavioral outcomes alone.
Measuring the Success of Employee Engagement is an essential resource for all who support employee engagement efforts, from the chief learning officer to individual members of employee engagement teams. Ensure that your employees drive innovation and increase sales with an engagement program that earns its keep.
