Business & Economics

Prepare any team for peak performance when crisis comes.

Crisis-Ready Teams explains how any team, and any team leader, in any industry or sector, can prepare in advance to manage crises that suddenly pull people together to address high-magnitude events that could seriously harm their organizations. The book is based on extensive, unprecedented research on crisis team dynamics, key success behaviors, and why some teams perform so much better than others. Leading scholars Mary J. Waller and Seth A. Kaplan recorded and statistically analyzed audio and video recordings of hundreds of hours of crisis simulations involving flight crews, nuclear power plant control rooms, mine rescues, emergency room doctors and nurses, etc. Based on this empirical research, and other academic literature on how teams perform in crises, the authors show how crisis teams and leaders can cement crucial behaviors through attention to team composition and communication, especially in the first few minutes of a crisis.

The book provides a valuable framework and research data for scholars studying crises and teams in organizations. It is also appropriate for MBA or executive education instruction on crisis management and leadership.

Nonreciprocal preferential trade arrangements are a defining feature of the relationship between developed and developing countries dating back to the colonial era. In the late 1950s, these arrangements started to take a multilateral form when members of the European Economic Community established special trade arrangements with their colonies. Since then, several trade arrangements have featured African countries among the preference-receiving countries. Yet it is not always clear how preferential these arrangements are and whether they in fact help African countries or instead lead them to perpetual dependence on specific markets and products.

Richard E. Mshomba carefully examines the history of these programs and their salient features. He analyzes negotiations between the EU and African countries to form Economic Partnership Agreements. Nonreciprocal preferential trade arrangements are often unpredictable, since the duration and magnitude of preferences are at the discretion of the preference-giving countries. However, when used in conjunction with other development programs and with laws and regulations that encourage long-term investment and protect employees, they can increase economic opportunities and foster human development. This book recognizes the potential impact of nonreciprocal preferential trade arrangements and provides recommendations to increase their viability.

Finalist in the Marketing - Branding category of the Goody Business Book Awards 2024

Boeing Max 737’s twin crashes, Volkswagen’s Dieselgate scandal, worms in Cadbury’s chocolates, cyanide in Tylenol, the #MeToo movement… In the past 24–48 hours, chances are you have read about a brand believed to have transgressed in some part of the world. These and other transgressions – real or perceived – plague company brands and, as in the case of the #MeToo movement, human brands, routinely and globally. And they often come with serious consequences: consumer injury, billions of dollars in recovery and restitution, legal nightmares, bankruptcy, and damage to the brand. Despite their universal prevalence, negative outcomes, and the justified media frenzy around their occurrence, in-depth, thorough, and critical reflections on brand transgressions are scarce. Consequently, barring the lens of some quick-fix solution, managers lack a precise understanding of how to handle such potentially explosive situations.

Managing Brand Transgressions: 8 Principles to Transform Your Brand presents over 25 case studies of brands like Boeing, Cadbury, Dolce & Gabbana, Fox News, Maggi, Starbucks, Stoli Vodka, and Tylenol in countries such as USA, China, India, UK, Germany, Italy, Japan, and Latvia. Through these real-life stories, the book captures a snapshot of approximately 50 years of company responses to crises – some successful, some not – caused by brand transgressions. Most importantly, it provides managers with a roadmap of eight principles that companies must use to turn transgressions into opportunities and transform their brands from inside out. Thoroughly researched, gripping, and provocative, this book can guide a brand not only through its crisis but prevent it from becoming a dinosaur.

Currently, there is limited theoretical framework or body of literature that defines the domain of rural entrepreneurship (Pato and Teixeira, 2014). Some theoretical frameworks exist in discussing general entrepreneurship, and many scholars have discussed the relationships between entrepreneurial decision making, innovation, desire to take control, and seeking higher values through change. However, the concepts of general entrepreneurship might not accurately and fully represent or explain the behaviors, decisions, choices, and social networks of rural entrepreneurs. The most recent review of rural entrepreneurship literature indicates that the prominent scholars of rural entrepreneurship research were from Europe. Most of the existing literature focuses on developed countries, and there are only limited empirical studies examining rural entrepreneurship associated with undeveloped or underdeveloped countries.

Rural economic development and rural entrepreneurship have largely been explored through interdisciplinary research. Economists, sociologists, geographers, and historians have recognized issues in rural communities – a declining labor force and wages, decreasing social and economic capital, reduced investment in education and professional development, and a lack of catalytic industries or public policies to stimulate growth and wealth creation (e.g., Gladwin, et al. 1989). Interestingly, many scholars applaud the efforts of small businesses to revitalize rural prosperity and economic mobility. Rural small businesses also seem to be more resilient during economic shocks. Some of the most popular topics in rural entrepreneurship research relate to identifying key factors associated with entrepreneurial actions in rural areas, examining barriers and challenges imposed by institutions, analyzing gaps and opportunities related to infrastructure, and socio-demographic variables correlated to the likelihood of new venture creation in rural communities. For example, Kolawole and Torimiro (2005) applied factor analysis to identify key variables influencing rural entrepreneurship development and employment promotion. This study examined selected socio-economic variables such as work experiences and education. They also studied institutional and infrastructural situations as enhancers or barriers, other constraints and challenges, and ways to encourage rural entrepreneurship among local residents. The conclusions suggested that a lack of accredited facilities and the high cost of labor are major constraints, and other influential factors included social status, personal experience, infrastructure functionality, and educational advantage. Yu and Artz (2019) investigated entrepreneurship and location choices among college-educated individuals in the US. These researchers modeled the location and entrepreneurship decisions jointly, demonstrating that individuals who chose a rural residence were more likely to become entrepreneurs. Sharma, et al. (2013) presented similar findings that entrepreneurship was more likely to exist in economically distressed regions; although, rural entrepreneurs encountered more challenges surrounding access to knowledge, financing, technology, human resources, and management and marketing expertise.

Harpa (2017) analyzed four factors influencing rural entrepreneurship from a macroeconomic perspective – educational institutions, clusters and associates, innovation support institutions, and state institutions. Determinants included policies, competence, skills, motivation, culture, natural resources, human resources, location, infrastructure, technology, suppliers, competitors, local networks, markets, etc. Soleymani, et al. (2021) examined sustainable rural entrepreneurship for development, growth and prosperity. Several sets of indicators were identified related to social, economic, and ethical domains in supporting rural entrepreneurship. Social trust, social altruism, and empathy significantly influenced rural entrepreneurs’ network capacity. Rural enterprise development positively related to effectiveness of utilization of facilities, cost management, and services to business stability and market management. Finally, sustainable rural entrepreneurship development was positively linked to ethical practices such as financial business transparency, ethics in using biological resources, and ethics in managing human resources.

Many scholars have offered insight to create rural entrepreneurship theory that would link to knowledge creation and wealth creation in rural communities. Newbery, et al. (2017) discussed gaps and facilitated beneficial flows of knowledge linking to the importance of networks, communities, and the supply chain. Authors in sociology, regional economic development, and political science have discussed the role of policies, regional development strategies, and learning experiences that could hinder or strengthen rural entrepreneurship (Goetz, et al. 2010; Koyana and Mason, 2017). Many studies have explored how gender, age, and experiences trigger rural entrepreneurship, more specifically, empowering women and youth to create new opportunities. Younger and older migrants tended to have the largest impacts on rural business start-up. Older, retired people, who preferred a rural life-style, were more likely to emerge as entrepreneurs (Deller, et al. 2019).

Researchers seem to agree that there are significant differences between rural entrepreneurship and general entrepreneurship – how entrepreneurs think, act, and interact with others while facing various influential social, economic, political, and environmental forces. Our objectives are important and timely because of the growing interests of studying rural entrepreneurship at local, regional, national, and global levels. Given recent multiple shocks in our society and economy, rural entrepreneurship deserves a broader and deeper investigation through an interdisciplinary view to generate new ideas, theories, and best practices.

Available for the First Time—Three Books in One!

The Customer Centricity Ebook Collection is a must-have for any business leader looking to understand and implement customer-centric strategies. This collection includes three essential books by renowned experts Peter Fader, Bruce Hardie, Michael Ross, and Sarah Toms, all of whom are leaders in the field of customer centricity.

The collection includes three books in a single volume:
> Customer Centricity, by Peter Fader
> The Customer Centricity Playbook, by Peter Fader and Sarah Toms
> The Customer-Base Audit, by Peter Fader, Bruce Hardie, and Michael Ross

The Customer Centricity Ebook Collection offers a comprehensive guide to understanding, implementing, and measuring the impact of customer-centric strategies.

Envision this scenario: An industrial manufacturer is breaking itself in three, and its board chair asks you, the chief financial officer, to step up to the helm of one of the spin-offs. You will take charge of everything, from plant operations and product marketing to human resources and governance practices. Are you ready to lead?

In The Leader's Checklist, 10th Anniversary Edition: 16 Mission-Critical Principles, world-renowned leadership expert and Wharton professor Michael Useem shows you how to lead through any challenge—and shares how ITT's Denise Ramos did just that when she encountered this situation.

In this illuminating guide, Useem offers a Leader's Checklist that will help you develop your ability to make good and timely decisions in unpredictable and stressful environments—for those moments when leadership really matters.

To illustrate the principles, Useem examines where leaders go right—and wrong. He looks at:How Ramos, the former CEO of ITT, turned around the once-struggling enterprise; How AIG's tone-deaf response to the tumultuous events of the global financial crisis left the company vulnerable to one of the greatest corporate collapses in business history; andHow Virginia Rometty, the former executive chair of IBM, acquired and integrated a cloud-computing company to help turn around IBM's fortunes. Based on Useem's own research experience and an array of leadership investigators, thinkers, and practitioners, The Leader's Checklist offers actionable insights you can put into practice as a leader today.

A 2018 DIGITAL BOOK AWARD FINALIST FOR BEST BUSINESS BOOK

Covered in Forbes, Fast Company, and Harvard Business Review, Crack the C-Suite Code is "a true insider's guide," according to Harvard Business School professor Boris Groysberg.

How can I reach the C-suite? That is the most common question Cassandra Frangos hears from the executives she coaches. Many aspire to reach the C-suite, but the typical paths to the top are hard to find and difficult to follow.

In Crack the C-Suite Code, Frangos reveals the hidden dynamics for reaching the C-suite. She offers expert guidance based on her experience as a consultant at Spencer Stuart and former head of global executive talent at Cisco, a company with 70,000 employees. Her deep research on the topic includes candid interviews with CEOs, hundreds of aspiring C-suite candidates, and the leading experts in the field.

Frangos identifies four core paths you can follow to reach the C-suite: The Tenured Executive, The Free Agent, The Leapfrog Leader, and The Founder. To actively improve your chances for success, she presents:
Insider knowledge from current CEOs and well-known executivesGuiding questions that clarify the risks and rewards associated with each pathAccelerators and derailers that either enhance or detract from your chances to succeedAdvice on how to leverage your experience, leadership brand, and mindset to help you land on the C-suite short listInsight on how the evolving role of the CEO affects your strategy to reach the top

A career playbook for anyone who aspires to the top spot, Crack the C-Suite Code features advice from successful C-level leaders, including Accompany's Amy Chang, Goldman Sachs' Edith Cooper, Nest's Yoky Matsuoka, Cisco's Chuck Robbins, and Corning's Wendell Weeks. These and other top leaders from a broad range of companies, including Microsoft, Google, and General Electric, tell the stories of their success and help aspiring executives crack the C-suite code.

"If you've ever wanted to really figure out how to ascend to the C-suite, this is your Rosetta Stone."—James M. Citrin, Leader, Spencer Stuart CEO Practice, and author, You're In Charge, Now What?

"Frangos has created a roadmap for executives on the fast track."
—Sylvia Ann Hewlett, author, Forget a Mentor, Find a Sponsor and Executive Presence

Everywhere we turn, brands and organizations are under fire for failing to treat their customers with respect and dignity. And increasingly, consumers want firms to take a lead in helping to shape a better society. Yet, most don’t know where to start or have struggled to get things right.

In Marketplace Dignity, Cait Lamberton, Neela A. Saldanha, and Tom Wein introduce a tangible, practical way to take a stand on the fundamental value of humans, and in so doing, be a force for good in a society that increasingly demands that they do so. Marketplace dignity is the idea that customers seek respect and recognition from the firms they interact with, not just rational or emotional benefits. Marketplace dignity appeals to humans’ sense of justice and goes to the essence of what makes customers human. It is also a powerful driver of their engagement, loyalty, and satisfaction.

In this book, you will discover how to:
+ Apply the principles of marketplace dignity to the whole of the customer journey, from the pre-consumption phase to the post-consumption phase;
+ Design and deliver products, services, and experiences that respect your customers’ dignity and value as human beings;
+ Improve your performance using the Marketplace Dignity Framework, which is underpinned by representation, agency, and equality; and
+ Create a competitive edge and a positive social impact with marketplace dignity.

Drawing on the authors’ rigorous research, as well as the successes and failures of companies around the world, from Fortune 100 companies to nonprofits to independent organizations, Marketplace Dignity will empower you to diagnose, understand, and enhance the way that you engage with your customer base across the entirety of their journey with your organization.

Avoid Popping Under Pressure

Pressure management is the key to effective leadership, conflict resolution, and staying composed when life feels like it’s stretching you to the limit. In How to Untie a Balloon, former hostage negotiator and founder of Conflictish® Ryan Dunlap provides practical strategies for managing stress, mastering conflict management, and building emotional resilience.

#1 New Release in Conflict Management, in Human Resources & Personnel Management, and in Family Conflict Resolution

Dunlap reveals the hidden impact of pressure on our thoughts, decisions, and actions. Using the analogy of a balloon, he demonstrates how unchecked stress, unresolved tension, and mismanaged conflict can lead us to self-destructive behaviors—making us dangerous to ourselves and those around us.

This book offers a practical roadmap to mastering conflict resolution for adults and implementing effective conflict reduction strategies. Through real-world narratives and the F.I.R.S.T. Steps framework, Dunlap simplifies complex conflicts into manageable components: Feelings, Interests, Relationships, Situation, and Toll. These strategies for resolving conflict enhance your self-awareness and empower you with the conflict management techniques needed to lead effectively in high-pressure environments.

Through each step of the F.I.R.S.T. Steps framework, you’ll learn how to:

• Regain control over your emotions—so you don’t react in ways that cost you respect and influence.
• Pinpoint what really matters—separating surface frustrations from deeper issues driving your stress.
• Strengthen your relationships—so conflict doesn’t leave you bitter, burned out, or alone.
• Navigate high-stakes situations with confidence—no more second-guessing or spiraling under pressure.
• Recognize and release built-up tension—effectively managing stress through practical conflict management techniques.

How to Untie a Balloon delivers proven methods for conflict resolution, negotiation, and personal development. Master strategies for managing workplace conflict, maintaining emotional control, and enhancing your ability to resolve conflicts effectively in both personal and professional settings.

If you liked The Anatomy of Peace, Conflict Resolution Playbook, or Powerful Phrases for Dealing with Workplace Conflict, then you’ll love How to Untie a Balloon.

"A QUICK BUT THOUGHTFUL LOOK INTO THE PROS AND CONS OF GAMIFICATION…."—Daniel H. Pink, Author, Drive

Why can't life—and business—be fun?

For thousands of years, we've created things called games that tap the tremendous psychic power of fun. In a revised and updated edition of For the Win: The Power of Gamification and Game Thinking in Business, Education, Government, and Social Impact, authors Kevin Werbach and Dan Hunter argue that applying the lessons of gamification could change your business, the way you learn or teach, and even your life.

Werbach and Hunter explain how games can be used as a valuable tool to address serious pursuits like marketing, productivity enhancement, education, innovation, customer engagement, human resources, and sustainability. They reveal how, why, and when gamification works—and what not to do.

Discover the successes—and failures—of organizations that are using gamification:
How a South Korean company called Neofect is using gamification to help people recover from strokes;How a tool called SuperBetter has demonstrated significant results treating depression, concussion symptoms, and the mental health harms of the COVID-19 pandemic through game thinking; How the ride-hailing giant Uber once used gamification to influence their drivers to work longer hours than they otherwise wanted to, causing swift backlash.
The story of gamification isn't fun and games by any means. It's serious. When used carefully and thoughtfully, gamification produces great outcomes for users, in ways that are hard to replicate through other methods. Other times, companies misuse the "guided missile" of gamification to have people work and do things in ways that are against their self-interest.

This revised and updated edition incorporates the most prominent research findings to provide a comprehensive gamification playbook for the real world.

"The Strategic Leader's Roadmap provides an essential playbook for combining business strategy with great leadership."—William P. Lauder, Executive Chairman, The Estée Lauder Companies Inc.

In The Strategic Leader's Roadmap, Updated and Revised Edition: 6 Steps for Integrating Leadership and Strategy, Wharton management professors Harbir Singh and Michael Useem offer a six-point checklist for today's leaders to follow. They explain how leading strategically will help managers strengthen their capacity to develop strategy and to lead its execution.

Drawing on one-on-one interviews with CEOs, in-depth research, and their experience teaching today's executives and tomorrow's leaders, Singh and Useem take readers into the offices—and mindsets—of some of today's foremost strategic leaders.

In this fully updated and revised edition, Singh and Useem explore: How Indra Nooyi rose to become CEO of PepsiCo and led its successful strategic redirection; How Jack Ma consistently pivoted and outflanked competition to position Alibaba to become a global behemoth; How John Chambers, executive chairman of Cisco Systems, changed his and other company leaders' leadership to stay ahead of disruption; How Lawrence Culp Jr., the CEO of General Electric, has increased efficiency by up to 900% by undertaking a thorough examination of process and strategy. Fast-reading and actionable, The Strategic Leader's Roadmap will enable leaders at all levels to master the abilities necessary to keep their companies ahead of the competition.

The practice of charging interest on loans has been controversial since it was first mentioned in early recorded history. Lending is a powerful economic tool, vital to the development of society but it can also lead to disaster if left unregulated. Prohibitions against excessive interest, or usury, have been found in almost all societies since antiquity. Whether loans were made in kind or in cash, creditors often were accused of beggar-thy-neighbor exploitation when their lending terms put borrowers at risk of ruin. While the concept of usury reflects transcendent notions of fairness, its definition has varied over time and place: Roman law distinguished between simple and compound interest, the medieval church banned interest altogether, and even Adam Smith favored a ceiling on interest. But in spite of these limits, the advantages and temptations of lending prompted financial innovations from margin investing and adjustable-rate mortgages to credit cards and microlending.

In Beggar Thy Neighbor, financial historian Charles R. Geisst tracks the changing perceptions of usury and debt from the time of Cicero to the most recent financial crises. This comprehensive economic history looks at humanity's attempts to curb the abuse of debt while reaping the benefits of credit. Beggar Thy Neighbor examines the major debt revolutions of the past, demonstrating that extensive leverage and debt were behind most financial market crashes from the Renaissance to the present day. Geisst argues that usury prohibitions, as part of the natural law tradition in Western and Islamic societies, continue to play a key role in banking regulation despite modern advances in finance. From the Roman Empire to the recent Dodd-Frank financial reforms, usury ceilings still occupy a central place in notions of free markets and economic justice.

Management & Workplace Culture Book of the Year, 2020 Porchlight Business Book Awards

A Publishers Weekly Fall 2020 Big Indie Book

The dark side of the gig economy (Uber, Airbnb, etc.) and how to make it equitable for the users and workers most exploited. 

How do leaders and innovators drive change and improvement?

Governments often depend on a geographic context for making major decisions, sharing information, and expanding its operations. When organizations face the need for change from a drastic event, such as economic downturns or a pandemic, how do they maintain the quality of their day-to-day operations while continuing to find solutions to existing and new problems?

Many governments and professionals turn to geographic information systems (GIS). Using GIS and location intelligence produces more informed, data-driven decisions, which lead to improved outcomes.

Measuring Up: The Business Case for GIS, Volume 3 is a third book in the Measuring Up series demonstrating how government agencies have embraced GIS as a critical infrastructure in their processes. Through a collection of all-new, updated, real-world stories, each chapter covers how GIS helps organizations in saving time, saving money, avoiding cost, increasing accuracy, improving productivity, increasing efficiency, automating workflows, managing resources, and aiding in budgeting. Readers can look to this new collection as a model for working through their organization’s new challenge or to understand the business value of introducing GIS into their organization.

Measuring Up: The Business Case for GIS, Volume 3 explores how organizations can continue to move forward using GIS as not just a tool but necessary to the solution.

The role of Chief Operating Officer is clearly important. In fact, it's arguable that the number two position is the toughest job in a company. COOs play a critical part in executing the strategies developed by top management. And, in many cases, they are being groomed—or test-driven—as the firm's CEO-elect.

Riding Shotgun provides unique insight into this little-understood role. The authors develop a framework that illustrates who the COO is, why a company should create this position, and what the challenges associated with this job entail. Drawing heavily on first-person accounts from top executives, the authors offer a set of strategies to inform individuals who aspire to serve as COO. With a new preface and conclusion, and even more interviews from some of the most established and important companies in today's economy, this book is a one-of-a-kind resource for the C-suite and the boardroom.

Secrecy is endemic within organizations, woven into the fabric of our lives at work. Yet, until now, we've had an all-too-limited understanding of this powerful organizational force. Secrecy is a part of work, and keeping secrets is a form of work. But also, secrecy creates a social order—a hidden architecture within our organizations. Drawing on previously overlooked texts, as well as well-known classics, Jana Costas and Christopher Grey identify three forms of secrecy: formal secrecy, as we see in the case of trade and state secrets based on law and regulation; informal secrecy based on networks and trust; and public or open secrecy, where what is known goes undiscussed. Animated with evocative examples from scholarship, current events, and works of fiction, this framework presents a bold reimagining of organizational life.

Master teacher Thomas J. Miceli provides an introduction to law and economics that reveals how economic principles can explain the structure of the law and make it more efficient.

The third edition of this seminal textbook is thoroughly updated to include recent cases and the latest scholarship, with particular attention paid to torts, contracts, property rights, and the economics of crime. A new chapter organization, ideal for quarter- or semester-long courses, strengthens the book's focus on unifying themes in the field. As Miceli tells a cohesive, analytical "story" about law from a distinctly economic perspective, exercises and problems encourage students to deepen their knowledge.

A companion website is available at http://www.sup.org/economiclaw. It offers a full suite of resources for both students and professors. Key pedagogical features include cases; discussion points that provide additional analysis of topics in the book; graduate notes, which enrich the text for more advanced readers; and relevant links. Professors have access to sample syllabi for undergraduate and graduate courses and an instructor's manual, which provides answers to all of the end-of-chapter questions and problems in the book.

Shadow Negotiators is the first book to demonstrate that United Nations (UN) organizations have intervened to influence the discourse, agenda, and outcomes of international trade lawmaking at the World Trade Organization (WTO). While UN organizations lack a seat at the bargaining table at the WTO, Matias E. Margulis argues that these organizations have acted as "shadow negotiators" engaged in political actions intended to alter the trajectory and results of multilateral trade negotiations. He draws on analysis of one of the most contested issues in global trade politics, agricultural trade liberalization, to demonstrate interventions by four different UN organizations—the Food and Agriculture Organization (FAO), the World Food Programme (WFP), the Office of the High Commissioner for Human Rights (OHCHR), and the Special Rapporteur on the Right to Food (SRRTF).

By identifying several novel intervention strategies used by UN actors to shape the rules of global trade, this book shows that UN organizations chose to intervene in trade lawmaking not out of competition with the WTO or ideological resistance to trade liberalization, but out of concerns that specific trade rules could have negative consequences for world food security—an outcome these organizations viewed as undermining their social purpose to reduce world hunger and protect the human right to food.

A rigorous defense of free markets and open enterprise in the tradition of Adam Smith.

During the 20th century, Vietnam and Poland were both victims not only of devastating wars, but also of socialist planned economies that destroyed whatever war hadn't already. In 1990, Vietnam was still one of the poorest countries in the world, while Poland was one of the poorest in Europe. But in the three decades since then, both countries have drastically improved their citizens' standards of living and escaped the vicious cycle of national poverty. 

In this book Rainer Zitelmann identifies the reasons behind the sensational growth of both nations' economies, drawing out the lessons that other countries can learn from these two success stories. To explain the source of their success, he returns to Adam Smith's 1776 treatise, The Wealth of Nations: the only way to overcome poverty is through economic growth, Smith wrote, and economic freedom is the crucial prerequisite from such growth. 

Developments over the past 250 years have proved Smith right. The market economy has led to a global decline in poverty unparalleled in human history. Compare this to the fifty years of "development aid" in Africa that have only entrenched the status quo, and it is clear which approach yields superior results. Despite these strides, almost ten percent of the world's population still lives in extreme poverty. So, what measures actually help to alleviate poverty today? Through a wealth of data and stories from the everyday lives of Polish and Vietnamese people who experienced reforms, Zitelmann demonstrates the persistent relevance of Smith's ideas to economic flourishing in the 21st century. 

Finalist in the Leadership - HR and Employee Development category of the Goody Business Book Awards 2024

Talent management is a linchpin of organisational triumph in our dynamic and swiftly evolving business world. As a key decision-maker, your capacity to craft astute talent decisions holds the potential to transcend your company from mere mediocrity to unparalleled excellence.

However, brace yourself for a revelation: Many of your long-held convictions about talent may be profoundly flawed. What if we shared a secret that could revolutionise your perspective? What if the gateway to unleashing your team’s boundless talents resides within your thoughts and judgments? Imagine the possibilities if you could harness exponential outcomes by elevating the calibre of your decision-making.

In ReThinking Talent Decisions, Sharna Wiblen, PhD, presents an uncomfortable truth: Talent decisions are always subjective. Drawing on examples from business, sports, movies and everyday interactions, Sharna emphasises the importance of understanding complexity and encourages deliberate, intentional, and informed decisions and conversations around talent.

This indispensable guide will give you insight into: 　　

• The Power of Personal Judgment: Learn how your own perspectives shape the today and the future of work.
• The Complexity of Talent Decisions: Recognise the critical need for key decision-makers to collectively define talent in your unique context.
• The Human Element: Understand how harnessing your mind can propel you, your team, and your organisation to new heights.
• Perceptions and Values: Learn how aligning perceptions and values can revolutionise your approach.
• A New Paradigm: Realise that talent management is a judgment-oriented endeavour.
• Navigating the Intersection of Talent and Technology: Delve into the world of technology systems and understand how they bolster and shape talent decisions in today’s digital age. 　　

ReThinking Talent Decisions is your secret weapon for achieving unparalleled success in the ever-competitive corporate arena. Whether you’re a seasoned executive or a rising star, the wisdom within these pages will empower you to master the art and science of talent decisions.　

The De Gruyter Handbook of Organizational Conflict Management offers insightful contributions covering a myriad of conflict management topics ranging from fundamental issues, such as emotional intelligence and cultural differences, to cutting-edge themes such as political conflicts and mindfulness training. Renowned conflict management scholars and leading practitioners have contributed chapters to this handbook based on their research and their practical experience in the field of confl ict management. Many of the authors have influenced the topic of conflict management as it has become both a fi eld of academic study in universities and a necessary leadership skill.

The handbook is organized in four sections. The first section covers interpersonal conflict management and focuses on perceptions, conflict styles, emotional intelligence, psychological safety, and change. The second section includes ethnic and cultural issues in organizational conflict management, such as microaggressions, ethnicity and religion, and political conflicts. The third section offers methods for managing organizational conflicts, including mediation, negotiation, ombudspersons, and conflict coaching. This section also offers guidance on developing an organizational conflict management system and discusses HR’s role in managing conflicts. The fourth section introduces chapters on special topics in conflict management, such as workplace bullying, gender issues, birth order personality, human connections, and forgiveness.

This handbook is an essential reference for scholars and practitioners. It offers organizational leaders insights into the causes and solutions to organizational conflict management. In addition, it is an excellent textbook for undergraduate and graduate courses in organizational conflict management.

Winner of the USASBE 2024 Excellence in Scholarship Award

The De Gruyter Handbook of Social Entrepreneurship serves as a one-stop shop for nascent and established scholars and practitioners alike who seek to quickly gain a broad familiarity with the current state of research in social entrepreneurship.

Part 1 reviews and discusses the historical scholarly foundations of the field, followed by a more in-depth treatment of newer research, while Part 2 examines the broader ecosystem in which social entrepreneurship takes place. In Part 3, the handbook explores infrastructural considerations such as organizational culture, values, processes, business models and mindsets that affect social entrepreneurship. Finally, in Part 4 the handbook analyzes social entrepreneurship from the individual social entrepreneur’s perspective.

Faculty, research-oriented graduate students, think tanks, and government agencies who seek an overview of recent research in the field of social entrepreneurship will benefit from this essential addition to the literature. In addition, practicing social entrepreneurs, intrapreneurs in corporate settings, and non-governmental organizations interested in social entrepreneurship can use this handbook as a resource to inform their approaches to the development of social ventures, how they support social entrepreneurs, and the ways in which they can foster conditions to support a thriving social entrepreneurial ecosystem.

A personal, journalistic ethnography of the modern American working class, based on the travels and interactions of the author through the American heartland.

"Second Class is the most important book you will read all year. A political realignment is coming, and it’s my hope that the end result will work in favor of our all-too-neglected American working class. When that realignment comes, Batya and her book will help lead the way."

—Greg Lukianoff, CEO of the Foundation for Individual Rights in Education, and co-author of The Coddling of the American Mind

Who is the American working class? Do they still have a fair shot at the American Dream? What do they think about their chances to secure the hallmarks of a middle-class life?

While writing this book, Batya Ungar-Sargon visited states across the nation to speak with members of the American working class who are fighting tooth and nail to survive. In Second Class, working-class Americans of all races, political orientations, and occupations share their stories—cleaning ladies, health care aides, cops, truck drivers, fast food workers, electricians, and more. In their own words, these working-class Americans explain the struggles and triumphs of their increasingly precarious lives—as well as what policies they think would improve them. Second Class combines deep reporting with a look at the data and expert opinions on America’s emergent class divide, in which the most basic elements of a secure and stable life are increasingly out of reach for those without a college education. 

America has broken its contract with its laboring class. So, how do we get back to the American Dream? How do we once again become the land of opportunity, the promised land, where hard work and commitment to family are enough to protect you from poverty? It’s not that hard actually. All it would take, as this book illustrates, is for those in power to once again respect the dignity of work—and the American worker.

Bring data to life with this essential guide to storytelling with maps. 

From scraping patterns in sand to drawing intricate lines on vellum and paper, to charting every place on the planet, humans have used maps as a powerful storytelling medium. The advent of the digital age has revolutionized the creation, distribution, and consumption of maps. The web created enormous opportunities for storytelling, enabling maps to dance and weave, partnering with other multimedia elements—photos, video, audio, text—to tell countless tales about our world. 

Featuring a foreword by renowned travel writer and cofounder of Lonely Planet Tony Wheeler, Telling Stories with Maps: Lessons from a Lifetime of Creating Place-Based Narratives bridges both the analog and digital realms, showcasing how maps themselves tell stories and enrich narratives by providing context and insight. Richly illustrated with examples from traditional maps to the latest digital visualizations, this book is an essential guide for anyone interested in the powerful storytelling potential of maps. 

Topics covered include: 

• How storytelling is fundamental to our humanity  
• Comparing and contrasting the use of words, images, and maps in storytelling 
• How maps help us tackle the who, what, when, where, why, and how  
• Considerations for the deep connection between maps and memory 
• How cartography and location-based storytelling have changed during the digital age  
• How the author and his collaborators refined storytelling techniques to create printed wall maps and atlas plates 
• The roles that maps play in narrative context 

Readers will learn:  

• 15 approaches to storytelling and place-based topics 
• How exposure to maps and geography can change how we think 
• Storytelling approaches suited for digital media yet honoring the centuries-old conventions of cartography 
• How to develop multimedia stories with the ability to employ motion and interactivity for your audience 
• Practical features and functions of ArcGIS StoryMaps, Esri’s storytelling platform, with insight and inspiration you can apply to your stories. 

Author Allen Carroll brings his experience from both the National Geographic Society and Esri into his writing. Carroll spent more than a decade of his 27-year career at National Geographic Society as chief cartographer. In 2010, Caroll joined Esri and founded its ArcGIS StoryMaps team, which developed web tools that enabled hundreds of thousands of individuals and organizations to tell place-based stories combining interactive maps and multimedia content. 

Telling Stories with Maps is a winding journey, from thoughts on how our brains process spatial information to practical tips on creating stories, that will guide and inspire you to create place-based narratives that intrigue readers. 

Crisis is inevitable. Chaos is not.

Every organization will face a crisis—whether it’s an executive scandal, a cybersecurity breach, workplace violence, or a PR disaster. The difference between brands that survive and those that collapse is simple: The ones that prepare, win.

In Crisis Compass, crisis communications expert Michele Ehrhart pulls back the curtain on what truly separates effective leaders from those who crack under pressure. Drawing on decades of high-stakes experience—including managing crises for one of the world’s largest global corporations—Ehrhart delivers a practical, no-nonsense road map for leaders, PR professionals, and executives who want to stay ahead of the storm.

Inside, you’ll learn:

• the fatal flaws in crisis plans—why most organizations fail when it matters most;
• crisis drills and rehearsals—the real reason your team thinks it’s ready (but isn’t);
• the 24-hour rule—how to control the narrative before the crisis controls you;
• silence vs. speed—why sometimes, saying nothing is the smartest move;
• social media strategy—how to handle misinformation, leaks, and public panic; and
• what comes after the fire—post-crisis strategies to rebuild trust and reputation.

Using compelling, real-world case studies—including firsthand experience from corporate crises that made global headlines—Ehrhart gives leaders the exact strategies they need to think, respond, and lead under pressure. Whether you’re a business executive, PR strategist, or crisis communicator, Crisis Compass will transform the way you approach high-stakes moments.

In this updated and expanded edition of his groundbreaking book, Wharton Neuroscience Initiative director Michael Platt reveals how the latest advances in neuroscience—including new insights from artificial intelligence—are transforming our understanding of effective leadership.

Drawing on more than two decades of research at the intersection of neuroscience, psychology, and business, Platt reveals how leaders can develop critical abilities through understanding the brain’s inner workings. In The Leader’s Brain, Expanded and Updated, Platt offers the latest cutting-edge insights on what neuroscience can teach us about how to be a better leader.

In an all-new chapter on generative artificial intelligence (AI), Platt reveals how visionary leaders can harmonize human limitations with AI's boundless potential. He introduces three essential skills for AI-ready leadership and offers practical strategies for fostering workplace cultures where technology enhances rather than disrupts human connection. In the process, he illuminates the path to a more intuitive, ethical, and productive partnership between human intelligence and its artificial counterpart.

Neuroscience provides answers to many of the most vexing challenges leader’s face, including:
+ Why different managers make vastly different decisions when presented with identical information
+ How companies like Apple build strong emotional connections with customers while others fail
+ What neuroscience teaches us about building high-performing teams
+ How to avoid common decision-making traps that plague even visionary leaders
+ What secrets AI can reveal about the brain
+ Techniques for optimizing communication and inspiring innovation

The Leader’s Brain, Updated and Expanded, provides an essential blueprint for leadership development in a rapidly evolving business landscape where artificial intelligence and human potential must work in harmony. Whether you’re a seasoned executive or an emerging leader, it offers evidence-based insights to help you lead more effectively in our technology-driven world.

"The Ostrich Paradox boldly addresses a key question of our time: Why are we humans so poor at dealing with disastrous risks, and what can we humans do about it? It is a must-read for everyone who cares about risk."
—Daniel Kahneman, winner of the Nobel Prize in Economics and author of Thinking, Fast and Slow

We fail to evacuate when advised. We rebuild in flood zones. We don't wear helmets. We fail to purchase insurance. We would rather avoid the risk of "crying wolf" than sound an alarm.

Our ability to foresee and protect against natural catastrophes has never been greater; yet, we consistently fail to heed the warnings and protect ourselves and our communities, with devastating consequences. What explains this contradiction?

In The Ostrich Paradox, Wharton professors Robert Meyer and Howard Kunreuther draw on years of teaching and research to explain why disaster preparedness efforts consistently fall short. Filled with heartbreaking stories of loss and resilience, the book addresses:


	•How people make decisions when confronted with high-consequence, low-probability events—and how these decisions can go awry
	•The 6 biases that lead individuals, communities, and institutions to make grave errors that cost lives
	•The Behavioral Risk Audit, a systematic approach for improving preparedness by recognizing these biases and designing strategies that anticipate them
	•Why, if we are to be better prepared for disasters, we need to learn to be more like ostriches, not less


Fast-reading and critically important, The Ostrich Paradox is a must-read for anyone who wants to understand why we consistently underprepare for disasters, as well as private and public leaders, planners, and policy-makers who want to build more prepared communities.

"Few people have more experience guiding organizational change than Greg Shea and Cassie Solomon." —Adam Grant, New York Times-bestselling author, Originals and Give and Take

Featured on CNBC and in Harvard Business Review and Fast Company, Leading Successful Change is now updated for 2020 and beyond to help leaders successfully navigate the ever-increasing pace of change.

When Jack Dorsey returned to Twitter as CEO in 2015, the company was in trouble. But unlike so many other social media platforms that have crumbled under tough conditions, Twitter is still alive—and thriving.

How did Twitter turn itself around in one of the most turbulent and competitive industries? The change management approach of authors Gregory P. Shea and Cassie A. Solomon guided a significant area of the organization's turnaround effort.

In this revised and updated edition of Leading Successful Change, Shea and Solomon share success stories from a host of companies including Twitter, Viacom, and the Conference of State Bank Supervisors, offering a tested method for leading successful change, which they have developed over a combined 50 years of helping organizations do just that.

In Leading Successful Change, Shea and Solomon share:
Why most change efforts failThe two key tenets for making successful changeHow to create a scene that will provide a vision of the futureThe 8 Levers of Change, a tried-and-true method for designing the work environment to support the changesHow winning companies—from IKEA to Whirlpool—are successfully implementing change
Change is not optional and it is difficult—but it is also not impossible—with Leading Successful Change.

"A must-use guide for anyone who is faced with leading others to a future that is better than today."
—Annie McKee, author, How to Be Happy at Work.

"Greg Shea and Cassie Solomon have written a novel and valuable resource for leaders of change."
—Michael Useem, Professor of Management, The Wharton School, and author, The Leader's Checklist

"Wonderfully concise."
—Richard J. Green, Board Chairman and CEO, Firstrust Bank

"The handbook for positive disruption for any leader in any industry in the 2020s."
—Stephen K. Klasko, President and CEO, Thomas Jefferson University; Distinguished Fellow for the Future of Health, World Economic Forum

Named #1 Best Business Book of 2011, by Patriot-News-PennLive.com

If you have ever flown in an airplane, used electricity from a nuclear power plant, or taken an antibiotic, you have benefited from a brilliant mistake.

Each of these life-changing innovations was the result of many missteps and an occasional brilliant insight that turned a mistake into a surprising portal of discovery. In Brilliant Mistakes, Paul Schoemaker, founder and chairman of Decision Strategies International, shares critical insights on the surprising benefits of making well-chosen mistakes.

Brilliant Mistakes explores why minimizing mistakes may be the greatest mistake of all, situations when mistakes are most beneficial and when they should be avoided, the counter-intuitive idea that we should deliberately permit errors at times, and how to make the most of brilliant mistakes to improve business results.

Brilliant Mistakes is based on solid academic research and insights from Schoemaker's work with more than 100 organizations, as well as his provocative Harvard Business Review article with Robert Gunther, "The Wisdom of Deliberate Mistakes." Schoemaker provides a practical roadmap for using mistakes to accelerate learning for your organization and yourself.

The branding bible for today's globalized world

Today, brands have become even more important than the products they represent: their stories travel with lightning speed through social media and the Internet and across countries and diverse cultures. A brand must be elastic enough to allow for reasonable category and product-line extensions, flexible enough to change with dynamic market conditions, consistent enough so that consumers who travel physically or virtually won't be confused, and focused enough to provide clear differentiation from the competition. Strong brands are more than globally recognizable; they are critical assets that can make a significant contribution to your company's bottom line.

In Global Brand Power, Kahn brings brand management into the 21st century, addressing how branding contributes to the purchase process and how to position a strong global brand, from identifying the appropriate competitive set, offering a sustainable differential advantage, and targeting the right strategic segment. This essential guide also covers how customer ownership of your brand affects marketing strategy, methods for assessing brand value, how to manage a brand for long-term profitability, effective brand communications and repositioning strategies, and how to manage a brand in a world of total transparency—where one slip-up can go around the world via social media instantaneously.

Filled with stories about how Coca-Cola, The Estée Lauder Companies Inc., Marriott, Apple, Starbucks, Campbell Soup Company, Southwest Airlines, and celebrities like Lady Gaga are leveraging their brands, Global Brand Power is the only book you will need to implement an effective brand strategy for your firm.

Bringing hard data to the way we think about entrepreneurial success, this bold call to action draws on the latest scientific evidence to dispel the most pervasive startup myths and light a path to entrepreneurship for those eclipsed by the hype.

When you think of a successful entrepreneur, who comes to mind? Bill Gates? Mark Zuckerberg? Or maybe even Jesse Eisenberg, the man who played Zuckerberg in The Social Network? It may surprise you that most successful founders look very different from Zuckerberg or Gates. In fact, most startup origin stories are very different from the famous "unicorns" that have achieved valuations of over $1 billion, from Facebook to Google to Uber.

In The Unicorn's Shadow: Combating the Dangerous Myths that Hold Back Startups, Founders, and Investors, Wharton School professor Ethan Mollick takes us to the forefront of an empirical revolution in entrepreneurship. New data and better research methods have overturned the conventional wisdom behind what a successful founder looks like, how they succeed, and how the startup ecosystem works.

Among the issues he examines:
Which founders are most likely to succeed?Where do the best startup ideas come from?What's the most foolproof way of securing the funding needed to take a company to the next level?Should your sales pitch really be something out of Hollywood?What's the best way to grow and scale your company and create a thriving culture that won't hinder expansion?
Mollick argues that entrepreneurship is too important, both for society and for the individuals who start companies, to be eclipsed by the shadows of unicorns. He shows we can democratize entrepreneurship—but only by following an evidence-based approach that puts to rest the false narratives that surround it.

How do companies use location intelligence to achieve competitive advantage and business success?

We live in a digital, global economy, and businesses need to know where to source, operate, and market to grow their customer base. Through location analytics and location intelligence, a business can make better-informed decisions and ultimately add value to their organization, their customers, and society. But how do businesses integrate location analytics into their business development, marketing, and operations?

Spatial Business: Competing and Leading with Location Analytics examines how location is a key factor in intelligent business decisions and achieving success. Through varied, in-depth, real-world examples, readers learn how location analytics solutions can be designed, deployed, and managed from strategic and operational perspectives.

Each chapter of Spatial Business examines how real companies have integrated location into their business intelligence and decision-making. Some key concepts include:

• The fundamentals of spatial business and the technologies and methods by which businesses can understand the location value chain 
• The creation of spatial business architecture to facilitate location analytics in meeting business goals and needs
• The themes of spatial business and implications for practice

Written by experts in spatial business and designed for managers, professionals, and students at all levels, Spatial Business provides a road map for realizing the potential of geospatial data across the entire business value chain.

Also available in Spanish.

No more blank pages, no more sweaty palms! 

Filled with behind-the-scenes stories from a career storyteller at Walt Disney World, Tell Your Story delivers the secret formula to engage an audience. Alice Fairfax provides over 50 tools for not only writing a great story, but getting up and delivering one in person or online.

With wit, warmth, and plenty of stories, Tell Your Story helps anyone seeking to overcome the stress and fears of being a great communicator—from the weekly social post to the annual board presentation, and everything in between!

The management and labor culture of the entertainment industry.
In popular culture, management in the media industry is
frequently understood as the work of network executives, studio developers, and
market researchers—“the suits”—who oppose the more productive forces of
creative talent and subject that labor to the inefficiencies and risk aversion
of bureaucratic hierarchies. However, such portrayals belie the reality
of how media management operates as a culture of shifting discourses,
dispositions, and tactics that create meaning, generate value, and shape media
work throughout each moment of production and consumption.

Making Media Work aims to provide a deeper and more nuanced understanding of
management within the entertainment industries. Drawing from work in critical
sociology and cultural studies, the collection theorizes management as a
pervasive, yet flexible set of principlesdrawn upon by a wide range of
practitioners—artists, talent scouts, performers, directors, show runners, and
more—in their ongoing efforts to articulate relationships and bridge
potentially discordant forces within the media industries. The contributors
interrogate managerial labor and identity, shine a light on how management
understands its roles within cultural and creative contexts, and reconfigure
the complex relationship between labor and managerial authority as productive
rather than solely prohibitive. Engaging with primary evidence gathered through
interviews, archives, and trade materials, the essays offer tremendous insight
into how management is understood and performed within media industry contexts.
The volume as a whole traces the changing roles of management both historically
and in the contemporary moment within US and international contexts, and across
a range of media forms, from film and television to video games and social
media.

What is the price of a limb? A child? Ethnicity? Love? In a world that is often ruled by buyers and sellers, those things that are often considered priceless become objects to be marketed and from which to earn a profit. Ranging from black market babies to exploitative sex trade operations to the marketing of race and culture, Rethinking Commodification presents an interdisciplinary collection of writings, including legal theory, case law, and original essays to reexamine the traditional legal question: ?To commodify or not to commodify?”
In this pathbreaking course reader, Martha M. Ertman and Joan C. Williams present the legal cases and theories that laid the groundwork for traditional critiques of commodification, which tend to view the process as dehumanizing because it reduces all human interactions to economic transactions. This “canonical” section is followed by a selection of original essays that present alternative views of commodification based on the concept that commodification can have diverse meanings in a variety of social contexts. When viewed in this way, the commodification debate moves beyond whether or not commodification is good or bad, and is assessed instead on the quality of the social relationships and wider context that is involved in the transaction. Rethinking Commodification contains an excellent array of contemporary issues, including intellectual property, reparations for slavery, organ transplants, and sex work; and an equally stellar array of contributors, including Richard Posner, Margaret Jane Radin, Regina Austin, and many others.

Praise for Foster and Magdoff’s The Great Financial Crisis: In this timely and thorough analysis of the current financial crisis, Foster and Magdoff explore its roots and the radical changes that might be undertaken in response. . . . This book makes a valuable contribution to the ongoing examination of our current debt crisis, one that deserves our full attention.—Publishers Weekly
There is a growing consensus that the planet is heading toward environmental catastrophe: climate change, ocean acidification, ozone depletion, global freshwater use, loss of biodiversity, and chemical pollution all threaten our future unless we act. What is less clear is how humanity should respond. The contemporary environmental movement is the site of many competing plans and prescriptions, and composed of a diverse set of actors, from militant activists to corporate chief executives.
This short, readable book is a sharply argued manifesto for those environmentalists who reject schemes of “green capitalism” or piecemeal reform. Environmental and economic scholars Magdoff and Foster contend that the struggle to reverse ecological degradation requires a firm grasp of economic reality. Going further, they argue that efforts to reform capitalism along environmental lines or rely solely on new technology to avert catastrophe misses the point. The main cause of the looming environmental disaster is the driving logic of the system itself, and those in power—no matter how “green”—are incapable of making the changes that are necessary.
What Every Environmentalist Needs To Know about Capitalism tackles the two largest issues of our time, the ecological crisis and the faltering capitalist economy, in a way that is thorough, accessible, and sure to provoke debate in the environmental movement.

A rare look at the role of special effects in creating fictional worlds and transmedia franchises

From comic book universes crowded with soaring superheroes and shattering skyscrapers to cosmic empires set in far-off galaxies, today’s fantasy blockbusters depend on visual effects. Bringing science fiction from the studio to your screen, through film, television, or video games, these special effects power our entertainment industry. More Than Meets the Eye delves into the world of fantastic media franchises to trace the ways in which special effects over the last 50 years have become central not just to transmedia storytelling but to worldbuilding, performance, and genre in contemporary blockbuster entertainment.

More Than Meets the Eye maps the ways in which special effects build consistent storyworlds and transform genres while traveling from one media platform to the next. Examining high-profile franchises in which special effects have played a constitutive role such as Star Trek, Star Wars, The Matrix, and The Lord of the Rings, as well as more contemporary franchises like Pirates of the Caribbean and Harry Potter, Bob Rehak analyzes the ways in which production practices developed alongside the cultural work of industry professionals. By studying social and cultural factors such as fan interaction, this book provides a context for understanding just how much multiplatform storytelling has come to define these megahit franchises. More Than Meets the Eye explores the larger history of how physical and optical effects in postwar Hollywood laid the foundation for modern transmedia franchises and argues that special effects are not simply an adjunct to blockbuster filmmaking, but central agents of an entire mode of production.

This book informs a renewed movement for fair lending and fair housing. Leading advocates and specialists examine strategic initiatives to realize objectives of the federal Fair Housing Act as well as state and local laws

Well-known fair housing and fair lending activists and organizers examine the implications of the new wave of fair housing activism generated by Occupy Wall Street protests and the many successes achieved in fair housing and fair lending over the years. The book reveals the limitations of advocacy efforts and the challenges that remain. Best directions for future action are brought to light by staff of fair housing organizations, fair housing attorneys, community and labor organizers, and scholars who have researched social justice organizing and advocacy movements. The book is written for general interest and academic audiences.

Contributors address the foreclosure crisis, access to credit in a changing marketplace, and the immoral hazards of big banks. They examine opportunities in collective bargaining available to homeowners and how low-income and minority households were denied access to historically low home prices and interest rates. Authors question the effectiveness of litigation to uphold the Fair Housing Act's promise of nondiscriminatory home loans and ask how the Consumer Financial Protection Bureau is assuring fair lending. They also look at where immigrants stand, housing as a human right, and methods for building a movement.

Step right up! Get your tickets for WTF?! An Economic Tour of the Weird! This rollicking tour through a museum of the world's weirdest practices is guaranteed to make you say, "WTF?!" Did you know that "preowned" wives were sold at auction in nineteenth-century England? That today, in Liberia, accused criminals sometimes drink poison to determine their fate? How about the fact that, for 250 years, Italy criminally prosecuted cockroaches and crickets? Do you wonder why? Then this tour is just for you!

Join WTF?!'s cast of colorful characters as they navigate the museum, led by guide and economist Peter T. Leeson. From one exhibit to the next, you'll overhear Leeson's riotous exchanges with the patrons and learn how to use economic thinking to reveal the hidden sense behind seemingly senseless human behavior—including your own. Leeson shows that far from "irrational" or "accidents of history," humanity's most outlandish rituals are ingenious solutions to pressing problems—developed by clever people, driven by incentives, and tailor-made for their time and place. Can you handle getting schooled by the strange? Better hurry, the tour is about to start!

Amidst the deluge of advice for businesspeople, there lies an overlooked tool, a key to thriving in today's fast-paced, unpredictable environment: improvisation. In Getting to "Yes And" veteran improv performer, university professor, CEO, and consultant Bob Kulhan unpacks a form of mental agility with powers far beyond the entertainment value of comedy troupes.

Drawing on principles from cognitive and social psychology, behavioral economics, and communication, Kulhan teaches readers to think on their feet and approach the most typical business challenges with fresh eyes and openness. He shows how improv techniques such as the "Yes, and" approach, divergent and convergent thinking, and focusing on being present can translate into more productive meetings, swifter decisions, stronger collaboration, positive conflict resolution, mindfulness, and more. Moving from the individual to the organizational level, Kulhan compiles time-tested teaching methods and training exercises into an instrumental guide that readers can readily implement as a party of one or a company of thousands.

Today, the Bay Area is home to the most successful knowledge economy in America, while Los Angeles has fallen progressively further behind its neighbor to the north and a number of other American metropolises. Yet, in 1970, experts would have predicted that L.A. would outpace San Francisco in population, income, economic power, and influence. The usual factors used to explain urban growth—luck, immigration, local economic policies, and the pool of skilled labor—do not account for the contrast between the two cities and their fates. So what does?

The Rise and Fall of Urban Economies challenges many of the conventional notions about economic development and sheds new light on its workings. The authors argue that it is essential to understand the interactions of three major components—economic specialization, human capital formation, and institutional factors—to determine how well a regional economy will cope with new opportunities and challenges. Drawing on economics, sociology, political science, and geography, they argue that the economic development of metropolitan regions hinges on previously underexplored capacities for organizational change in firms, networks of people, and networks of leaders. By studying San Francisco and Los Angeles in unprecedented levels of depth, this book extracts lessons for the field of economic development studies and urban regions around the world.

When faced with complex challenges or uncertain outcomes, many leaders believe that if they are smart enough, work hard enough, or turn to the best management tools, they will be able to find the right answer, predict and plan for the future, and break down tasks to produce controllable results. But what are leaders to do when this isn't the case?

Rather than offering one-size-fits-all tips and tricks drawn from the realm of business as usual, Simple Habits for Complex Times provides three integral practices that enable leaders to navigate the unknown. By taking multiple perspectives, asking different questions, and seeing more of their system, leaders can better understand themselves, their roles, and the world around them. They can become more nimble, respond with agility, and guide their organizations to thrive in an ever-shifting business landscape. The more leaders use these simple habits, the more they enhance their performance and solve increasingly common, sticky business issues with greater acumen.

Whether in large or small organizations, in government or the private sector, in the U.S. or overseas, leaders will turn to this book as a companion that helps them grow into the best version of themselves.

In his brilliant interdisciplinary analysis of the global financial crisis, Joseph Vogl aims to demystify finance capitalism—with its bewildering array of new instruments—by tracing the historical stages through which the financial market achieved its current autonomy. Classical and neoclassical economic theorists have played a decisive role here. Ignoring early warnings about the instability of speculative finance markets, they have persisted in their belief in the inherent equilibrium of the market, describing even major crises as mere aberrations or adjustments and rationalizing dubious financial practices that escalate risk while seeking to manage it.

"The market knows best": this is a secular version of Adam Smith's faith in the market's "invisible hand," his economic interpretation of eighteenth-century providentialist theodicy, which subsequently hardened into an "oikodicy," an unquestioning belief in the self-regulating beneficence of market forces. Vogl shows that financial theory, assisted by mathematical modeling and digital technology, itself operates as a "hidden hand," pushing economic reality into unknown territory. He challenges economic theorists to move beyond the neoclassical paradigm to discern the true contours of the current epoch of financial convulsions.

Systems Concepts in Action: A Practitioner's Toolkit explores the application of systems ideas to investigate, evaluate, and intervene in complex and messy situations. The text serves as a field guide, with each chapter representing a method for describing and analyzing; learning about; or changing and managing a challenge or set of problems.

The book is the first to cover in detail such a wide range of methods from so many different parts of the systems field. The book's Introduction gives an overview of systems thinking, its origins, and its major subfields. In addition, the introductory text to each of the book's three parts provides background information on the selected methods. Systems Concepts in Action may serve as a workbook, offering a selection of tools that readers can use immediately. The approaches presented can also be investigated more profoundly, using the recommended readings provided. While these methods are not intended to serve as "recipes," they do serve as a menu of options from which to choose. Readers are invited to combine these instruments in a creative manner in order to assemble a mix that is appropriate for their own strategic needs.

When it comes to mentoring, peer coaching is an undervalued workhorse. It's effective, inexpensive, widely applicable, and relatively easy to implement. Many coaches consider it to be the next wave in professional development. Peer Coaching at Work draws on research and practice to deliver a hands-on guide to this powerful relational learning technique.

The authors—all leaders in the field—present a rigorously tested three-part model for facilitating peer coaching relationships in one-on-one settings and in larger groups. With lively case studies, they define peer coaching as a focused relationship between equals who supportively learn from, actively listen to, and judiciously question each other, which leads to breakthroughs that may otherwise lie dormant in one's career. A fundamental guide for anyone with an interest in mentoring and transformational learning, this book is a must-have for the talent management bookshelf.

The era of globalization saw China emerge as the world's manufacturing titan. However, the "made in China" model—with its reliance on cheap labor and thin profits—has begun to wane. Beginning in the 2000s, the Chinese state shifted from attracting foreign investment to promoting the technological competitiveness of domestic firms. This shift caused tensions between winners and losers, leading local bureaucrats to compete for resources in government budget, funding, and tax breaks. While bureaucrats successfully built coalitions to motivate businesses to upgrade in some cities, in others, vested interests within the government deprived businesses of developmental resources and left them in a desperate race to the bottom.

In Manipulating Globalization, Ling Chen argues that the roots of coalitional variation lie in the type of foreign firms with which local governments forged alliances. Cities that initially attracted large global firms with a significant share of exports were more likely to experience manipulation from vested interests down the road compared to those that attracted smaller foreign firms. The book develops the argument with in-depth interviews and tests it with quantitative data across hundreds of Chinese cities and thousands of firms. Chen advances a new theory of economic policies in authoritarian regimes and informs debates about the nature of Chinese capitalism. Her findings shed light on state-led development and coalition formation in other emerging economies that comprise the new "globalized" generation.

This book offers the first introduction to the concepts, theories, and applications of pricing and revenue optimization. From the initial success of "yield management" in the commercial airline industry down to more recent successes of markdown management and dynamic pricing, the application of mathematical analysis to optimize pricing has become increasingly important across many different industries. But, since pricing and revenue optimization has involved the use of sophisticated mathematical techniques, the topic has remained largely inaccessible to students and the typical manager. With methods proven in the MBA courses taught by the author at Columbia and Stanford Business Schools, this book presents the basic concepts of pricing and revenue optimization in a form accessible to MBA students, MS students, and advanced undergraduates. In addition, managers will find the practical approach to the issue of pricing and revenue optimization invaluable.

With updates to every chapter, this second edition covers topics such as estimation of price-response functions and machine-learning-based price optimization. New discussions of applications of dynamic pricing and revenue management by companies such as Amazon, Uber, and Disney, and in industries such as sports, theater, and electric power, are also included. In addition, the book provides current coverage of important applications such as revenue management, markdown management, customized pricing, and the behavioral economics of pricing.

The global electronics industry is one of the most innovation-driven and technology-intensive sectors in the contemporary world economy. From semiconductors to end products, complex transnational production and value-generating activities have integrated diverse macro-regions and national economies worldwide into the "interconnected worlds" of global electronics. This book argues that the current era of interconnected worlds started in the early 1990s when electronics production moved from systems dominated by lead firms in the United States, Western Europe, and Japan towards increasingly globalized and cross-macro-regional electronics manufacturing centered in East Asia. By the 2010s, this co-evolution of production network complexity transformed global electronics, through which lead firms from South Korea, Taiwan, and China integrated East Asia into the interconnected worlds of electronics production across the globe.

Drawing on literature on the electronics industry, new empirical material comprising custom datasets, and extensive personal interviews, this book examines through a "network" approach the co-evolution of globalized electronics production centered in East Asia across different national economies and sub-national regions. With comprehensive analysis up to 2021, Yeung analyzes the geographical configurations ("where"), organizational strategies ("how"), and causal drivers ("why") of global production networks, setting a definitive benchmark into the dynamic transformations in global electronics and other globalized industries. The book will serve as a crucial resource for academic and policy research, offering a conceptual, empirically driven grounding in the theory of these networks that has become highly influential across the social sciences.

"Paul Tice delivers a body-blow to the predations of the ESG-industrial-complex."

—Mark P. Mills, Senior Fellow, Manhattan Institute

Over the past few years, so-called “sustainable investing”—a new practice based on the theory that environmental, social, and governance (or “ESG”) factors should drive corporate policy and investment decisions—has swept across Wall Street. Spurred on by the United Nations, national governments, and financial regulators, and cheered on by academics, environmental activists, and the media, the ESG orthodoxy has received little public resistance as it has integrated itself into almost every corner of the financial sector. By 2030, the iron curtain of sustainability will have fully cast its shadow across Wall Street.

The Race to Zero provides a detailed rebuttal to the case for sustainable investing from the perspective of a long-time Wall Street analyst, investor, and latter-day finance professor. Sustainable investing does not aim to generate excess returns for investors or to further ethical goals such as improving society or saving the planet; rather, it seeks to seize control of the world’s financial system in order to ensure that the allocation of capital and investments across markets is politically favorable to establishment interests.

By limiting financial market access, ESG is designed to create a compliant corporate sector to serve as both Greek chorus and funding source for the environmental and social causes championed by government and the elite class. Climate change is its driving force and priority goal, and its main targets are fossil fuel companies operating in the industrialized Western world. This book is designed to expose these truths in plain-spoken language—free of financial jargon—to reach the widest possible audience, including the silent majority on Wall Street that is now afraid to speak up about ESG.

Polarity Intelligence helps leaders overcome conflict, diverse perspectives, and persistent problems which is central to their success in all areas of life. 

After decades as trusted workplace leaders and organizational coaches, Dr. Tracy Christopherson and Michelle Troseth believe that the missing logic in leadership is a skill called Polarity Intelligence. Polarity Intelligence allows individuals to look at the world through a both/and lens to identify polarities that need to be leveraged, rather than only using an either/or lens and seeing all challenges as problems to be solved.

By applying these insights, polarity intelligent leaders will be able to uncover the deeply held beliefs, values, and biases that are inhibiting their own, their team, and their organization’s growth, speeding up organizational change and creating long-term success.

A guide to identifying, nurturing and growing our insight and creativity for more effective thinking.

We know that our minds are capable of great things. But they are also unpredictable. Our thoughts tend to wander and our minds are either distracted or idle. This book teaches us how to optimize these beautiful yet fitful instruments so that they can more regularly and generously produce the sort of insights and ideas we need to fulfill our potential.

We learn how to hold on to fleeting thoughts before they disappear through anxiety and fear, what time of day is best for constructive work, and how to avoid predictable approaches to our largest problems. The result is a user's manual to that most wondrous, intermittent, and always baffling, organ: the human mind.

• WITH CHAPTERS ON CUMULATIVE, EMPATHETIC, AND SKEPTICAL THINKING
• A PRACTICAL AND INFORMATIVE GUIDE for individuals and businesses alike.
• INFORMED BY RESEARCH FROM THE SCHOOL OF LIFE FOR BUSINESS whose clients include Facebook, Google, Nike, and Sony Music.
• PART OF THE SCHOOL OF LIFE'S ESSENTIAL SKILLS SERIES other titles include The Emotionally Intelligent Office and How to Get on With Your Colleagues.

**Business Book Awards 2024 Finalist**

To survive disruption, organizations need disruptive leaders.

So they hire them. And then they fire them.

It’s the open secret everyone in the leadership industry knows but nobody is addressing: leadership culture is toxic, and leadership systems have failed. Publicly, organizations say they want leaders to be innovative thinkers who challenge the status quo. Privately, conventional leadership culture wants nothing of the sort. Leaders deemed as ‘a bad culture fit’ quickly find themselves marginalized, ostracized, and even exorcised. The qualities that get them hired are the ones that get them fired. Yet, these rebels and nonconformists often embody the very leadership qualities that organizations so desperately need to navigate disruption and adapt to the “new normal” of constant change.

Radically refreshing and practical, this book identifies five leadership qualities (F.I.R.E.D. Leadership™) that are key to tomorrow’s leadership success and offers a step-by-step blueprint to show organizations how to integrate these five crucial qualities into their current leadership identification, recruitment, onboarding, and development processes.

'Exactly what we need to fix our broken leaders.’- Whitney Johnson

‘A necessary read for anyone wanting to lead bravely.’ John Spence

Leadership maverick Paul McCarthy shows organizations how to reframe how they view their troublemakers, agitators, rebels, oddballs and shit-stirrers – to see the hidden leadership qualities driving those behaviors, and why they need them so desperately.

Since the end of the Cold War in the early ’90s, a multi-track approach to peacemaking has been developed by academics and practitioners to bring political and civil society leaders together from across the divide of contested societies to find ways out of the conflict. Much of the focus up to now has been given to the strategic contribution of Track II conflict analysis and problem-solving workshops.

This book puts the spotlight on the role that grassroots leaders and citizens can play at Track III level in the community in building and strengthening a bottom-up approach to conflict transformation following protracted conflicts. In Part 1, the focus is on the post-conflict situation of Northern Ireland twenty years after the Belfast Good Friday Agreement. Part 2 portrays scholarly and practitioners’ perspectives and actions in communities and organizations designed to build partnerships in order to counteract the legacies of active protracted conflict.

• Plots the role of Track III approaches within a multi-track peacemaking pyramid in the protracted conflict and post-conflict phases of confl ict transformation.
• Provides case studies on how to engage community leaders in thinking together how to work with deep-seated legacies of protracted conflicts.
• Explores the contribution of bottom-up models to build intergroup partnerships within and between local communities.
• Focuses on the interface between research and practice.

A highly successful CEO, Scott Reed’s Top 50 Rules of Investing breaks down investment philosophy and ethics for anyone to understand. 

Within Top 50 Rules of Investing, Scott Reed offers a personal, lighthearted and sincere approach to investing. His writing is keenly impacted by his experiences serving on non-profit boards, running one of the top investment firms in the United States, and connecting with business professionals across the country as a public speaker. His newest investment guide breaks down the subject’s complexity with cheer, flashing a grin after every paragraph. 

Trust is the essential commodity of sales. Yet, establishing and maintaining trust can feel impossible in a world where skepticism is at an all-time high.

Selling In a Post-Trust World coaches sales professionals in how to establish trust with prospects and clients.  Based on The Trust Formula™, a proven model used to coach thousands of sales professionals, readers learn how to build authentic relationships, communicate meaningful value, create an inspirational experience, and establish disciplined habits.

Each chapter ends with practical action items. By putting the ideas in this book to work, readers will discover the secret to building trust with skeptical prospects and clients. As a result, they will grow sales as they master skills to prospect more effectively, increase win rates, and develop long-term relationships with clients. 

The Tourism Area Life Cycle (TALC) model is one of the most cited articles in the tourism literature, and since its publication has continued to be frequently quoted and utilised by academics and those in the tourism industry. Over the past 40 years it has been subject to widespread application and discussion, as well as elaboration, modification and criticism. This book provides a final overview of the use and contribution of the model, its strengths and weaknesses, and particularly its relevance in the 21st century in the context of problems such as overtourism and disasters, including the Covid-19 pandemic. The authors represent a mixture of senior academics, all of whom have used the TALC in their research, and younger scholars who have also used and modified the model. The final section considers revisions and concludes with a new version of the model.

Business fluency is essential today for effective strategic communication. To fulfill the mandate of trusted counselors and advisors to executives and the C-suite, communication professionals must no longer just have excellent communication skills, but they must understand and speak the language of the business world. The challenge is that many communication graduates and professionals did not go to business school and do not hold an MBA.

Business Acumen for Strategic Communicators: The Workbook provides the essential practical learning needed to help upskill communication professionals into bona fide business leaders and advisors. Through briefs, exercises and discussion activities, readers will learn to analyze and interpret key business materials produced by companies and nonprofit organizations, including CEO letters, annual reports, financial statements, earnings releases, CSR, DEI and ESG reports, and more. A revised and expanded glossary is provided, as are answer keys for the exercises.

Drawing on the success of Ragas and Culp’s prior books, this innovative workbook offers hands-on learning opportunities to help put newly acquired business acumen knowledge into practice.

**Business Book Awards 2025 Finalist**

**Goody Business Book Awards 2024: Leadership – DEI Winner**

**International Book Awards Finalist: Business**

Diversity, Equity and Inclusion is under fire, but attracting and retaining talent is more important than ever. This book introduces an entirely new approach to DEI, showing how and why measuring inclusion is the key for organizations to enjoy higher performance and greater employee satisfaction, without causing any backlash.

Measuring Inclusion offers step-by-step directions, sample data, and real-world case studies to help you make meaningful and sustainable improvements in employee recruitment, engagement, productivity, and retention.

You will learn to quantify, track, and estimate the financial ROI of your organization’s DEI efforts just as you do with every other business activity—and in the process make your organization more successful and increasingly welcoming for everyone.

“A more strategic, data-informed approach to DEI.” – Tiffani Wollbrinck, Global Talent Management and Development, Levi Strauss & Co

“Practical, measurable strategies that tie directly to business performance.” – Kirsty Devine, Head of US HR and Global Projects, The Financial Times

“The analytical framework practitioners have been looking for in the area of DEI.” – Silke Muenster, Former Chief Diversity Officer, Philip Morris International

“A crucial counterpoint to the current backlash against DEI, providing a data-driven justification for why these efforts are essential for business success.” – Jennifer Brown, Keynote Speaker and WSJ best-selling author, How to be an Inclusive Leader

A former professor with degrees in mathematics, aerospace engineering, and neuroscience, Paolo Gaudiano is an entrepreneur, a teacher, a prolific writer, and a sought-after speaker. His work transforms how people think about diversity, equity and inclusion (DEI) and what they do about it, with the ultimate goal of making our society more inclusive and equitable while driving greater economic benefits for everyone.

Sustainable development aspires to reduce current societal challenges by creating wealth for everyone within the limit of the planet productive capacity, in this way, ensuring that future generations can meet their own needs. This is largely because sustainable development refers to the “development that meets the needs of the present without compromising the ability of future generations to meet their own needs”. Activists, corporations, non-governmental organizations, entrepreneurs and politicians must all be involved in achieving sustainable development.

Academics and policymakers have also recognized the potential of entrepreneurs for tackling current societal challenges with their businesses because entrepreneurs are able to fill the voids left by the other individuals and organizations. However, who are these entrepreneurs? How can they provide solutions and tackle current societal challenges with their business?

Exploring the transformative powers of sustainable entrepreneurs, How Entrepreneurs are Driving Sustainable Development also demonstrates how family, women and immigrant entrepreneurs can tackle current societal challenges, break inequalities and bring about change.

Emerging from the fields of ecological restoration and economics, this interdisciplinary book delivers a clear path to restoring our economies in a way that speaks well to industry groups and business owners, students and the general public, and to policy makers. There are proven relationships between ecology and economics. Giordanengo employs those relationships in an intriguing way and integrates them with global case studies to argue that redesigning economic systems according to ecological principles is necessary to balancing critical social, environmental, and economic goals. For example, he reveals how more obscure ecological principles and theories—succession, evolution, diversity-productivity curves, and so on—can inform the restructuring of economic systems that are resilient, productive, and regenerative.

A variety of students and practitioners have read the first edition, or attended John’s seminars, only to remark “Why haven’t we learned this in our traditional coursework?” or “This book brings so much clarity to the fields of sustainability and environmental sciences.”

Traditional approaches to sustainability focus on the social, environmental, and economic pillars of an economy, while paying little attention to the foundation those pillars rest upon. A comprehensive focus on our economy’s foundational components has been ignored for good reason; we have lacked an understanding of what they are or how they interact with one another. Cross-cutting research between ecological and economic systems reveals three foundational components (i.e., drivers) common to both systems. The effective management of these components is perhaps the most important obstacle to resolving current tensions between society, nature and the global market economy.

The scale at which diversity, energy and trade must be managed is also justified by self-regulating ecosystems such as jungles, prairies, and pine forests. That scale is not global, nor is it hyper local. The economic and ecological rationale agree that the scale of a sustainable economy—the natural geography of humans— is regional. To the contrary, the attempt to manage our economy at a global scale has given rise to chronic social, environmental, and economic symptoms across earth. In highly developed countries such as the United States, these symptoms include flat real wages and productivity growth, a growing wealth gap, degraded environmental conditions, rising social unrest, and more.

The closing chapters outline a natural path for restoring our economies, illuminated by humanities shared experience in ecological restoration. The process of ecosystem recovery following disturbance (i.e., succession) is one such pathway. Unwittingly, developed nations such as the United States mange succession to concentrate wealth into fewer hands, while lowering the economy’s productive capacity, net productivity, and resistance to future disturbances. Economic policies can also move the succession dial toward the productive and diverse center, where wealth and resources are recirculated quickly, new business opportunities are created, and resilience and resistance are fortified—a stout shield in the face of global economic turmoil.

For policymakers, consumers, and industry groups, this book explores root causes of the challenges you face, so that you may take deep correct actions to yield lasting change.

Giordanengo provides critique, but goes further, with clear steps that individuals, businesses, communities, and policymakers can take to start restoring our economies now. From agricultural restoration to regional manufacturing and energy systems, he outlines practical strategies and policy mechanisms for building regenerative economies. Students will find not just theoretical and systems knowledge, but applied economics, ecology, and conservation centered around actionable pathways.

Economic restoration is not only possible—it is our humanitarian duty.

Organizations within all industries will use this book to evaluate their storeroom practices towards best practices. The reader can choose a path forward by using the book’s contents to educate the storeroom associates and storeroom users on the relationship of all the storeroom functions and world-class principles for storeroom effectiveness.
 
Unique Features

• Provides a step-by-step, detailed explanation of the 32 storeroom processes and practices, with additional guidance in related activities that lead to a super-efficient and effective storeroom that’s a true core-value driver.
• Helps those who need to establish a maintenance storeroom from ‘scratch,’ as well as reviewing an established storeroom’s processes to determine the necessary steps required to elevate performance and results.

Ordinary to Extraordinary will give you valuable insights into developing your career, no matter your age or stage! Pursuing an extraordinary career is one of the best things you will ever do for yourself. It will bring you joy, friends, wisdom, treasures, stories, travels—and for author Pattie Dale Tye, a spouse. It will give you freedom and superpowers (to be used for good, not evil). You’ll be able to change lives—not just your own but legions of others. It will make you cry, wince, shout, curse, and miss vacations or family events. But in the end, it will be one of the best parts of your precious life.

Having a successful career—success means different things to different people—will enable you to live the life you want to lead and to give back and help others all along the way.

Too often, people have the mentality of “My job is nine to five.” Or, “I can’t wait for the end of the week and to end my thirty-year career so that I can move on with life.” But if you have the right perspective, your career—no matter what direction it takes or how many roles and titles it includes—can give you meaning and purpose, allowing you to use your gifts and talents in extraordinary ways. Tye’s goal is to help you see the treasure you are holding.

If you are at the start of your career, the world is your oyster, as the saying goes. Tye encourages you to enjoy the fact that you have this field of learning opportunity in front of you. Your gifts, talents, and drive to succeed are what others are looking for.

For those reentering the workforce, it’s important to reacquaint yourself with all the great things you’ve accomplished, the new skills you’ve acquired, and the education you have received from life itself. Tye wants to help you remember and then reimagine your career using the skills and experience that will set you up for success.

If you are entering the third stage of your career, the world needs your skills, wisdom, and experiences! Think about how your education and experience can promote you into higher positions you may have previously disqualified yourself from. Unlimited choices and paths lie ahead of you, and the great thing is that you get to choose where you want to go! If you still have it … use it!

And for everyone, from the day you graduate from college through to your third career stage, you will meet hundreds, if not thousands, of people. Treasure these connections, and maintain contact with as many people as possible. Maintaining these special relationships will build your network, which is one of the most important aspects of your career.

As you read this book, Tye would like you to keep in mind this universal principle: let each of you look not only to your own interests but also to the interests of others. No matter where you are in your career, if you are always looking to help others achieve their goals, you are giving back, and you will reap the rewards for that generosity during your lifetime.

A global analysis of the vastly popular instant messaging service

Known by the popular nickname “ZapZap” in Brazil and synonymous with the Internet across Africa and South Asia, WhatsApp has emerged as a major means of communication for millions of people around the world. Unlike social media platforms such as Twitter and Facebook, WhatsApp offers a closed, encrypted communication architecture that ostensibly limits the reach and exposure of shared content.
While recent scholarship has drawn attention to the risks it poses to democratic systems and marginalized communities, WhatsApp in the World is the first study to offer a systematic global view of an encrypted instant messaging service. Rather than taking the technical feature of “encryption” at face value, the volume proposes the conceptual framework of “lived encryptions” to highlight the different, often contradictory, formations around encrypted messaging, as evidenced in the way the promised confidentiality of encrypted messaging is upturned completely when surveilling states seize the phones from suspected dissenters to download the data, or how seemingly closed group communication is channelized to “broadcast” top-down political messages.

WhatsApp in the World features field-based and multidisciplinary research, including contributions from practitioners at leading fact-checking institutions on how encrypted instant messaging services play a critical role in shaping extreme speech and disinformation ecosystems in different regions of the world. From election manipulations in South Africa and Nigeria to Russian diaspora activism in Europe to WhatsApp use as an everyday infrastructure in Brazilian favelas and among nationalists in India, this volume demonstrates how many core features of WhatsApp—from disappearing messages and quick forwards to group chats and calls—allow for the amplification of disinformation and extreme speech. Highlighting complex political dynamics on the ground, it also introduces the significant methodological challenges of studying encrypted messaging services, providing critical pathways to address issues around ethical and technical issues of data protection, privacy, and confidentiality.

At a time when the world demands profound change, transformation begins within. As part of a two-volume work, this first volume explores the personal journeys that fuel collective leadership, weaving together research, art, case studies, and practices from the global Inner Development Goals (IDG) community. Through deep reflection and shared wisdom, it invites readers to embrace a new paradigm of interconnectedness—where individual insight, systemic understanding, and empathy drive meaningful action.

The second volume From "We" to "Systems Change" builds on this foundation to explore transformation beyond the individual.

Conventional approaches to board governance have been unable to keep pace with the momentum of change, as well as the uncertainty and asymmetric competition that characterizes the 21st century. Adapt or Fail! A 5x5 Governance Framework for Boards of Directors provides practical ways boards can lead and accelerate adaptation, even in the face of extreme uncertainty and inevitable adversity. It pulls back the curtain on governance successes and failures. It highlights the critical questions every board should ask and the lessons worth learning if organizations are to successfully adapt.

The book describes the five essential powers common to all boards and explores how to use them. Whether for profit or not, large or small, public or private, all boards must conduct the business of the board itself; set direction and policy; approve key decisions and then prudently delegate; oversee the execution of direction within policy; and verify before trusting.

Written by two governance experts who have lived and breathed these issues, the book shows how boards can embed a systematic and disciplined process of continuous adaptation by detecting signals (external/internal); interpreting those signals; responding through experimentation and innovation; judging the effectiveness of the response; and then adapting as necessary. This is an indispensable resource for board members and trustees in both for-profit and non-profit organizations.

Unlock the Business Advantage of a Multicultural Mindset

Joycelyn David, CEO of AV Communications and one of the 100 most influential Filipina women in the world, shares the essential blueprint for business leaders thriving in today's borderless marketplace. With over 20 years of expertise in multicultural marketing, David demonstrates how mastering your Multicultural Quotient (MQ)—the measurable essence of cultural intelligence—transforms good leaders into exceptional global changemakers.

In an era where business success increasingly depends on cross-cultural fluency, discover how to unlock your MQ, transcend cultural barriers, and forge authentic connections across diverse markets and teams. This guide reveals proven strategies for developing the multicultural mindset that global business demands, backed by real-world case studies and actionable frameworks. Whether you're a C-suite executive, entrepreneur, or marketing professional, you'll learn how to leverage cultural intelligence as your competitive advantage in an interconnected world.

The distance between markets is shrinking, but the need for genuine multicultural understanding has never been greater. Transform your leadership potential by mastering the one skill that defines tomorrow's global leaders—a powerful multicultural mindset.

The future of business is borderless. Where will your MQ take you?

Discover the scientifically proven path to unlocking your creative potential, no matter your age, profession or background.

From personal breakthroughs to organizational transformation, Creativity in the Age of AI shows you how to leverage cutting-edge AI tools to amplify your natural abilities. This concise, practical guide will help you:

• Gain confidence in your ability to become more creative through understanding the neuroscience behind creative thinking
• Master 12 powerful approaches to enhance creativity, from challenging mental models to interdisciplinary thinking
• Learn to amplify these approaches using cutting-edge AI tools
• Experiment with these methods to address personal, professional, and organizational challenges
• Build a customized, dynamic portfolio of creativity tools tailored to your unique needs
• Overcome common obstacles to implementing creative solutions
• Draw inspiration from remarkable innovators including Nobel Prize winners, artists, musicians, architects and entrepreneurs

This accessible book distills decades of research and practice, including principles from the lead author's popular Wharton MBA creativity course taught for over a decade.

Build a personalized toolkit for unstoppable innovation in today’s challenging times and transform your creative potential into practical solutions enhanced by the power of AI!

A GLOBE & MAIL BEST BUSINESS BOOK OF 2021

Now with an updated introduction and a new afterword by the author

The COVID-19 pandemic forced an unprecedented experiment that reshaped white-collar work and turned remote work into a kind of “new normal.” A little over a year into the pandemic, with vaccines more widely available, employers began to think about bringing employees back to the office. Both employers and employees had great trepidation about what the future held.

Into this fraught moment stepped Wharton professor Peter Cappelli with The Future of the Office, which provided employers and employees with guidance as they faced urgent decisions with limited information. Cappelli’s insights have proven remarkably prophetic and provide valuable insights for those wrestling with these issues today.

In an updated introduction, Cappelli reminds readers where we were at that historical inflection point and what was at stake. He offers insight into what today’s readers can take away from the book and why the questions raised a year into the pandemic still apply today.

In an all-new afterword, Cappelli shares what we have learned since the book first published. Employers, he says, have failed to grapple with the hardest challenges about remote work and remain in a state of indecision, often prioritizing financial results over employee well-being. Employees want to keep remote work in the mix, but evidence shows that these arrangements are not working as well as the in-person alternative.He offers insights that have the potential to positively transform the way we work. But he cautions that the challenges—and our questions about what works—are sure to linger for a long time.

Whether you’re an executive crafting company policy, a manager leading hybrid teams, or an employee navigating this shifting landscape, The Future of the Office provides a unique lens for understanding the pandemic’s impact on work and the strategic choices that lie ahead.

Successful sports agents are comfortable with high finance and intense competition for the right to represent talented players, and the most respected agents are those who can deal with the pressures of high-stakes negotiations in an honest fashion. But whereas rules and penalties govern the playing field, there are far fewer restrictions on agents. In The Business of Sports Agents, Kenneth L. Shropshire, Timothy Davis, and N. Jeremi Duru, experts in the fields of sports business and law, examine the history of the sports agent business and the rules and laws developed to regulate the profession. They also consider recommendations for reform, including uniform laws that would apply to all agents, redefining amateurism in college sports, and stiffening requirements for licensing agents.

This revised and expanded third edition brings the volume up to date on recent changes in the industry, including:
—the emergence and dominance of companies such as Creative Artists Agency and Wasserman Media Group
—high-profile cases of agent misconduct, principally Josh Luchs, whose agent certification was revoked by the NFLPA
—legal challenges against the NCAA that may fundamentally change the definition of amateurism
—changes to agent regulations resulting from new collective bargaining agreements in all of the major professional sports
—evaluation of the effectiveness of the Uniform Athlete Agents Act (2000) to regulate agent conduct
—issues faced by the increasing number of agents representing athletes who work abroad as well as athletes from abroad who work in the United States.

Whether aspiring sports agent, lawyer, athlete seeking an agent, or simply interested in understanding the world of sports representation, the reader will find in The Business of Sports Agents the most comprehensive overview of the industry as well as a straightforward analysis of its problems and proposed solutions.

A first-of-its-kind, science-backed toolkit takes a holistic approach to burnout prevention by helping individuals, teams, and leaders build resilience and thrive at work.

Burnout has become one of the most talked about workplace topics, and its impact is far-reaching. The 24/7 pace of work, constant demands, and scant resources can easily put busy professionals on a path to burnout, a cycle that has only accelerated during the COVID-19 pandemic. Burnout affects the health and well-being of the entire organization, yet most attempts to help focus on quick-fix strategies aimed at individuals. Something is missing.

In Beating Burnout at Work: Why Teams Hold the Secret to Well-Being and Resilience, Paula Davis, founder of the Stress & Resilience Institute, provides a new framework to help organizations prevent employee burnout.

Davis's research-driven, fast-reading, and actionable book is the first of its kind to explore a new solution to the burnout problem at work: a comprehensive approach focused on building the resilience of teams of all sizes. Davis argues that teams, and their leaders, are uniquely positioned to create the type of cultures that are needed to prevent burnout.

In Beating Burnout at Work, Davis shares stories from her work coaching, teaching, and training leaders and teams of all sizes, and she explores:How she navigated her own burnout as a lawyer, and how that led her to study burnout and launch a business with the aim of helping organizations and their employees become more resilient; How teams and leaders can utilize simple, science-backed strategies to create cultures that promote resilience and well-being and reduce burnout; How the Mayo Clinic, one of the most renowned medical centers in the world, has developed a powerful model to reduce burnout in its organization; How organizations dealing with high-stress challenges, including the US Army, work to increase resilience in a systemic way; andHow the German company trivago is piloting a new approach to work amid COVID-19 in order to increase team connection and resilience.Solving the burnout puzzle requires a systemic approach. In Beating Burnout at Work, Davis offers an actionable method to help leaders create cultures of well-being and resilience in their organizations.

Discover how Japan’s new leadership model has transformed its top companies and created a new paradigm for business success

In Resolute Japan, Waseda University’s Jusuke J. J. Ikegami and the Wharton School’s Harbir Singh and Michael Useem reveal a new leadership model that has led Japan’s corporations to make a stunning comeback. In the process, they share what they have learned from interviews with more than 100 CEOs and top executives of Japan’s largest and most influential companies, including Hitachi, Honda, Mitsubishi, Nissan, NTT, and Panasonic.

In this book, you will discover:
+ How Japan’s new leadership model has led to superior performance in the stock market and beyond;
+ The core principles and practices that characterize Japan’s new leadership model and how they differ from the old models;
+ How Japan’s new leadership model enables companies to balance multiple and often conflicting objectives, such as shareholder value and social responsibility, short-term results and long-term growth, and agility and stability;
+ How Japan’s new leadership model fosters innovation, resilience, and competitiveness in a rapidly changing global environment;
+ Why, even in an environment of macroeconomic stagnation due to economic policies at the national level, individual companies can achieve sustainable development through this new leadership model; and
+ How Japan’s new leadership model can inspire and inform business leaders in the West and elsewhere who are facing similar challenges and opportunities.

Resolute Japan offers a rare and insightful perspective on the new corporate fabric of Japan, one that is sure to both challenge and enlighten leaders around the world.

The language of business

In order to understand how your business is performing right now and to evaluate, assess, and devise new strategies to boost future performance, you need information. Financial statements are a critical source of the information you need.

In direct and simple terms, Richard A. Lambert, Miller-Sherrerd Professor of Accounting at the Wharton School of the University of Pennsylvania, demystifies financial statements and concepts and shows you how you can apply this information to make better business decisions for long-term profit. You will learn to use and interpret financial data; find out what we can learn from Pepsi, Krispy Kreme, General Motors, and other companies; learn how to evaluate investment strategies; and apply your financial know-how to develop a coherent business strategy.

Featured in The New York Times, Bloomberg, and Vox, The Shopping Revolution is "a brisk and thought-provoking anatomy of shopping in the 21st century" (Kirkus Reviews).

The retail industry was already in the midst of unparalleled disruption. Then came COVID-19.

In a fully updated and expanded edition of The Shopping Revolution: How Retailers Succeed in an Era of Endless Disruption Accelerated by COVID-19, Wharton professor Barbara E. Kahn, a foremost retail expert, examines the companies that have been most successful during a tsunami of change in the industry. She offers fresh insights into what we can learn from these companies' ascendance and continued transformation in the face of unprecedented challenges.

Kahn, also the author of Global Brand Power: Leveraging Branding for Long-Term Growth, examines:In a brand-new chapter, how companies in China, like Alibaba, JD.com, and Pinduoduo have changed the game;How Amazon became the retailer of choice for a large portion of the US population, and how other companies have chosen to work with them or have to compete against them; How Walmart beat out other grocers in the late 1990s to become the leader in food retailing, and how they must pivot to hold their leadership position today; How Warby Parker dared to compete against Luxottica in the lucrative eyewear business, and what that can tell start-ups about how to carve out a niche against a Goliath; How Sephora drew away customers from once-dominant department stores to become the go-to retailers for beauty products.
Kahn argues we are just witnessing the start of the radical changes in retail that have been hastened by the pandemic and will revolutionize shopping in every way. Building on these insights, Kahn offers a framework that any company can use to create a competitive strategy to survive and thrive in today's—and tomorrow's—retail environment.

As a leader in your organization, you will be very familiar with your organization’s key financial statements and monthly management reports. You may have spent countless hours discussing budgets and expenditures.

But how much time have you spent reflecting on the fact that these revenues are generated by actual customers—the people who pull out their wallets and pay for your products and services? In The Customer-Base Audit: The First Step on the Journey to Customer Centricity, experts Peter Fader, Bruce Hardie, and Michael Ross start you on the path toward really getting to understand your customers’ buying behavior as well as the health of your overall customer base.

A customer-base audit is a systematic review of the buying behavior of a firm’s customers using data captured by its transaction systems. It will help you answer questions such as:

-- How healthy is your customer base? How realistic are your growth objectives?
-- How do your customers differ in terms of their behavior and value?
-- How has the quality of your customers changed over time?
-- What changes in customer behavior lie behind period-to-period changes in firm performance?
-- What is important to your high-value customers? Which products help you acquire and retain your best customers?

Fader, Hardie, and Ross present five “lenses” through which an executive can address questions like those above. The answers are often lurking in various parts of the organization, but it is rare to find all the relevant analyses in one place, let alone performed on a regular basis (as an audit should be). Yet without such a basic, systematic understanding of the foundations of the firm’s primary source of cash flow, how can executives make informed decisions?

Fader, a Wharton professor, is the author of Customer Centricity and coauthor of The Customer Centricity Playbook, both of which have helped businesses radically rethink how they relate to customers. In this first step of the journey, Fader, Hardie, and Ross assist leaders in gaining a fundamental understanding of their customers’ buying behavior—and thus their company as a whole.

A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship management, and customer lifetime value.

Despite what the old adage says, the customer is not always right. Even companies that can seemingly do no wrong—like the coffeehouse giant Starbucks—have only recently started to figure this out.

Starbucks is one of many companies that has successfully executed a pivot that puts the company in a customer-centric mindset, an approach that Wharton professor Peter Fader describes in Customer Centricity. Fader advocates that in the world of customer centricity, there are good customers … and then there is pretty much everybody else.

In a new preface and afterword to Customer Centricity, Fader reflects on how the landscape has changed over nearly a decade since he first proposed that businesses radically rethink how they relate to customers. Using examples from Starbucks, Nordstrom, and more, Fader provides insights to help you understand: Why customer centricity is the new model for success in today's data-driven environment. How the ideas of brand equity and customer asset value help us understand what kinds of companies naturally lend themselves to the customer-centric model and which ones don't; Why the traditional models for determining the value of individual customers are flawed; How executives can use customer lifetime value (CLV) and other customer-centric data to make smarter decisions about their companies; How the well-intended idea of customer relationship management (CRM) lost its way—and how your company can properly put CRM to use; How customer centricity will help you realign your performance metrics, product development, customer relationship management and organization to make sure you focus directly on the needs of your most valuable customers and increase profits for the long term.ALSO AVAILABLE: Once Fader convinces you of the value of customer centricity in this book, The Customer Centricity Playbook, with Sarah Toms, will show you where to get started to bring it to the forefront of your organization.

THE WHARTON EXECUTIVE ESSENTIALS SERIES
The Wharton Executive Essentials series from Wharton School Press brings the ideas of the Wharton School's thought leaders to you wherever you are. Inspired by Wharton's Executive Education program, each book is authored by globally renowned faculty and filled with real-life business examples and actionable advice. Wharton Executive Essentials guides offer a quick-reading, penetrating, and comprehensive summary of the knowledge leaders need to excel in today's competitive business environment and capture tomorrow's opportunities.

Ten years ago a groundbreaking cross-generational study revealed that greater freedom and new constraints were leading fewer young people to choose parenthood. In the intervening years, the decision to have a family has not gotten easier.

Stew Friedman, founding director of The Wharton School's Work/Life Integration Project, studied two generations of Wharton college students as they graduated: Gen Xers in 1992 and Millennials in 2012. The cross-generational study produced a stark discovery—the rate of graduates who planned to have children had dropped by nearly half over those 20 years. While some might wonder what this privileged group can tell us about broader trends in the United States, Friedman argues that they were “the canaries in the coal mine. . . . if they could not see a way to make their careers and families work, how could those with fewer opportunities and resources square this circle?”

In a new preface to this 10th anniversary edition of Baby Bust, Friedman observes that the birth rate in the United States has continued to decline in the years since. He offers new insights into why fewer people are choosing to have children, how the pandemic affected these trends, and what can be done about it.

In this book, Friedman addresses:

+ How views about work and family have changed;
+ Why men and women have different reasons for opting out of parenthood;
+ How family has been redefined;
+ What choices we face in our social and educational policy; and
+ How organizations and individuals—especially men—can spur cultural change.

In the debates on work and family, people of all generations are calling for a reasoned, thoughtful, research-driven contribution to the discussion. In Baby Bust, Friedman offers just that: an astute assessment of how far we have come and where we go from here.

This book envisions the future of tourism in an economy that is largely automated. ‘Robonomics’ is the term given to this economic system that relies on robots, artificial intelligence and automation technologies for the production of goods and delivery of services instead of human labour. The volume examines the unique technological, socioeconomic and political situation that such an economy will create, and reflects on how tourism is then produced, consumed and paid for. The chapters explore some controversial solutions to the challenges of the robonomic economic system, such as redefinition of human rights, robot rights and universal basic income schemes. The chapters also consider the transition to a robonomic tourism ecosystem and the adjustments and innovations that will be required of consumers, industry and society.

How can top teams lead strategically within multi-layered and shifting contexts and conditions to excel and achieve sustainable success?

Amidst today's rapidly evolving global economy, where multicultural, globally dispersed, and pluralistic organizations grapple with unprecedented challenges and also opportunities, this is a pressing question.

Strategic Contextual Leadership is meticulously tailored for CEOs and top team members operating within the intricate mosaic of multicultural, context-rich and dynamic organizations. Its in-depth analysis unravels the subtleties of strategic leadership, and dissects the pivotal roles of CEOs and top executives and teams to scrutinize how leaders successfully and responsibly manage uncertainty, both internally and externally.

Replete with practical tools, real-world case studies, and exercises, this book unveils the Strategic and Contextual Leadership Framework (SCL) designed to equip top management teams with indispensable skills precisely customized to their specific contexts. It will empower executive teams to think strategically, wield contextual intelligence, communicate with precision, make judicious financial decisions, foster emotional intelligence, and kindle innovation within their teams and organizations to enhance overall organizational performance.

Since its opening in 1937, the Golden Gate Bridge has become an icon for the beauty and prosperity of the San Francisco Bay Area, as well as a symbol of engineering achievement. Constructing the bridge posed political and financial challenges that were at least as difficult as those faced by the project's builders. To meet these challenges, northern California boosters created a new kind of agency: an autonomous, self-financing special district. The Golden Gate Bridge and Highway District developed into a powerful organization that shaped the politics and government of the Bay Area as much as the bridge shaped its physical development.

From the moment of the bridge district's incorporation in 1928, its managers pursued their own agenda. They used all the resources at their disposal to preserve their control over the bridge, cultivating political allies, influencing regional policy, and developing an ambitious public relations program. Undaunted by charges of mismanagement and persistent efforts to turn the bridge (as well as its lucrative tolls) over to the state, the bridge district expanded into mass transportation, taking on ferry and bus operations to ensure its survival to this day.

Drawing on previously unavailable archives, Paying the Toll gives us an inside view of the world of high-stakes development, cronyism, and bureaucratic power politics that have surrounded the Golden Gate Bridge since its inception.

Donald Sterling. Ray Rice. The Washington Redskins. The Miami Dolphins. NCAA Athletes.

These names, among countless others, have blanketed the headlines as the media has brought global attention to several recent sports controversies. Now, Kenneth L. Shropshire, The Wharton School of the University of Pennsylvania professor of Legal Studies and Business Ethics and Director of the Wharton Sports Business Initiative, uses these stories as a prism for exploring the leadership challenges facing team owners, management, players, and fans.

In Sport Matters: Leadership, Power, and the Quest for Respect in Sports, Shropshire examines the need for diversity, inclusion, respect, and equality in sports, focusing on the need for leadership to embrace and deliver these principles in a real and tangible way within the sports industry. He also introduces the Sports Power Matrix, a framework for understanding power within the sports industry.

Sport Matters addresses what the Donald Sterling drama can teach us about race and the need for inclusion at the ownership level; the lessons learned from the NFL and Ray Rice case; the Washington Redskins name and the economics of change; what the Miami Dolphins matter tells us about respect in the workplace and beyond; and compensation and equality in "amateur" sports.

Sport Matters, filled with disturbing revelations and uncomfortable truths, also provides hope, revealing how obstacles to achieving an ideal culture of equality and respect within the sports industry can be removed. Shropshire argues that while change matters, continued emphasis on diversity, inclusion and respect is needed to create true progress.

Bananas are the fifth most widely traded farm product. While the results of monopolization in the banana business, such as environmental contamination and the exploitation of labor, are frequently criticized, Globalized Fruit, Local Entrepreneurs demonstrates that the industry is not globally uniform, nor uniformly rotten. Douglas Southgate and Lois Roberts challenge the perception that multinational corporations face no significant competitors in the banana business and argue that Ecuador and Colombia are important sources of competition. Focusing on Ecuador, the world's leading exporter of bananas since the early 1950s, Globalized Fruit, Local Entrepreneurs highlights the factors that led to the development of independent fruit industries, including environmental conditions, governmental policies, and, most significantly, entrepreneurship on the part of local growers and exporters.

Although multinational firms headquartered in the United States have been active in the country, Ecuador has never been a banana republic, dominated economically and politically by a foreign corporation. Instead, Southgate and Roberts show that a competitive market for tropical fruit exists in and around Guayaquil, a port city dedicated to international commerce for centuries. Moreover, that market has consistently rewarded productive entrepreneurship. Drawing on interviews and archival research, Southgate and Roberts investigate leading exporters' and growers' origins, which are more humble than privileged, as well as their paths to success in the banana business. Globalized Fruit, Local Entrepreneurs shows that international marketing by Guayaquil-based merchants has been aggressive and innovative. As a result, Ecuador's tropical fruit sector has expanded more than it would have done had multinational corporate dominance never been challenged.

"The Ostrich Paradox boldly addresses a key question of our time: Why are we humans so poor at dealing with disastrous risks, and what can we humans do about it? It is a must-read for everyone who cares about risk."
—Daniel Kahneman, winner of the Nobel Prize in Economics and author of Thinking, Fast and Slow

We fail to evacuate when advised. We rebuild in flood zones. We don't wear helmets. We fail to purchase insurance. We would rather avoid the risk of "crying wolf" than sound an alarm.

Our ability to foresee and protect against natural catastrophes has never been greater; yet, we consistently fail to heed the warnings and protect ourselves and our communities, with devastating consequences. What explains this contradiction?

In The Ostrich Paradox, Wharton professors Robert Meyer and Howard Kunreuther draw on years of teaching and research to explain why disaster preparedness efforts consistently fall short. Filled with heartbreaking stories of loss and resilience, the book addresses:


	•How people make decisions when confronted with high-consequence, low-probability events—and how these decisions can go awry
	•The 6 biases that lead individuals, communities, and institutions to make grave errors that cost lives
	•The Behavioral Risk Audit, a systematic approach for improving preparedness by recognizing these biases and designing strategies that anticipate them
	•Why, if we are to be better prepared for disasters, we need to learn to be more like ostriches, not less


Fast-reading and critically important, The Ostrich Paradox is a must-read for anyone who wants to understand why we consistently underprepare for disasters, as well as private and public leaders, planners, and policy-makers who want to build more prepared communities.

Successful sports agents are comfortable with high finance and intense competition for the right to represent talented players, and the most respected agents are those who can deal with the pressures of high-stakes negotiations in an honest fashion. But whereas rules and penalties govern the playing field, there are far fewer restrictions on agents. In The Business of Sports Agents, Kenneth L. Shropshire, Timothy Davis, and N. Jeremi Duru, experts in the fields of sports business and law, examine the history of the sports agent business and the rules and laws developed to regulate the profession. They also consider recommendations for reform, including uniform laws that would apply to all agents, redefining amateurism in college sports, and stiffening requirements for licensing agents.

This revised and expanded third edition brings the volume up to date on recent changes in the industry, including:
—the emergence and dominance of companies such as Creative Artists Agency and Wasserman Media Group
—high-profile cases of agent misconduct, principally Josh Luchs, whose agent certification was revoked by the NFLPA
—legal challenges against the NCAA that may fundamentally change the definition of amateurism
—changes to agent regulations resulting from new collective bargaining agreements in all of the major professional sports
—evaluation of the effectiveness of the Uniform Athlete Agents Act (2000) to regulate agent conduct
—issues faced by the increasing number of agents representing athletes who work abroad as well as athletes from abroad who work in the United States.

Whether aspiring sports agent, lawyer, athlete seeking an agent, or simply interested in understanding the world of sports representation, the reader will find in The Business of Sports Agents the most comprehensive overview of the industry as well as a straightforward analysis of its problems and proposed solutions.

Cities are always changing: streets, infrastructure, public spaces, and buildings are constantly being built, improved, demolished, and replaced. But even when a new project is designed to improve a community, neighborhood residents often find themselves at odds with the real estate developer who proposes it. Savvy developers are willing to work with residents to allay their concerns and gain public support, but at the same time, a real estate development is a business venture financed by private investors who take significant risks. In How Real Estate Developers Think, Peter Hendee Brown explains the interests, motives, and actions of real estate developers, using case studies to show how the basic principles of development remain the same everywhere even as practices vary based on climate, local culture, and geography. An understanding of what developers do and why they do it will help community members, elected officials, and others participate more productively in the development process in their own communities.

Based on interviews with over a hundred people involved in the real estate development business in Chicago, Miami, Portland (Oregon), and the Twin Cities of Minneapolis and St. Paul, How Real Estate Developers Think considers developers from three different perspectives. Brown profiles the careers of individual developers to illustrate the character of the entrepreneur, considers the roles played by innovation, design, marketing, and sales in the production of real estate, and examines the risks and rewards that motivate developers as people. Ultimately, How Real Estate Developers Think portrays developers as creative visionaries who are able to imagine future possibilities for our cities and communities and shows that understanding them will lead to better outcomes for neighbors, communities, and cities.