The world may seem to be getting smaller and more familiar, but that doesn’t mean the same instructional techniques or training styles work everywhere. Organizations worldwide need talent development professionals who can design and deliver learning content that meets the needs of diverse workforces.
Destination Facilitation is rich in tips for creating incredible training experiences around the globe. This book brings together a team of 16 expert trainers to share their knowledge and wisdom on productive training results, whether you’re in Abuja or Zurich. These explorers present the best techniques for needs assessments, design processes, facilitation, and classroom management in whatever country or region you’re visiting.
Contributors include Matthew Axvig, David Brown, Alfredo Castro, Dan DeRoche, Bahaa Hussein, Fady Kreidy, Chan Lee, Claudia Salazar, Deniz Senelt Kalelioglu, David Smith, Donna Steffey, Marby Tabungar, Hamza Taqi, Kedar Vashi, Denise Walker, and David Xue.
Get to know your audience and master body language dos and don’ts. Plan for the logistics and technology constraints of training abroad. And avoid the cultural mistakes that interfere with learning transfer.
When the opportunity to design and deliver training in another country arises, don’t miss out. With Destination Facilitation, you’ll be prepared to say yes!
Katy Tynan
How Did I Not See This Coming?
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Julie’s having a very bad day. She’s a new manager, and her top performer has resigned to escape her, and her own manager is looking on with a skeptical eye. . . . This is the story of her turnaround.
Being a first-time manager is a tough job. If you were Julie, what would you do? Wouldn’t anyone, given the choice of taking on a leadership role (with a raise), or staying put, have done the same? But no one prepared her for developing co-workers, her former peers, while producing as before and leading the team. Now she’s in over her head.
Author Katy Tynan understands. In her new book, How Did I Not See This Coming? A Manager’s Guide to Avoiding Total Disaster, Tynan unlocks the truths about management, showing that first-time managers are basically on a journey without a map. It’s not that employers aren’t investing in their new managers, she says, or that the people in leadership don’t care, but they are no longer close to the raw experience of being a new manager. What’s more, most management books are written by experts who lack the memory of first-time failure.
In How Did I Not See This Coming?, Tynan tells the fictional story of Julie, a onetime star producer, to illustrate how a new manager can successfully make the shift from a role without leadership responsibilities to one with them. Along the way, Tynan offers the five basic truths about management—starting with recognizing team values and strengths—truths that can be learned by anyone. You, too, can be the manager everyone’s talking about—in a good way—because you’re the one who figured it out.
Mike Parkinson
A Trainer’s Guide to PowerPoint
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Learn the Secrets Needed to Master PowerPoint for Training
As a successful facilitator, you know the importance of the resources in your professional toolkit. How you engage your audience and improve learning can be affected by how well you use them. But mastery of PowerPoint evades many. Feedback on presentations can range from “What was the point?” to “That changed my life.” Most, though, fall closer to the former. If you are looking for a guide to the PowerPoint practices that will push your presentations into the latter category, look no further.
A Trainer's Guide to PowerPoint: Best Practices for Master Presenters is Mike Parkinson's master class on the art of PowerPoint. While Parkinson wants you to understand how amazing a tool PowerPoint is, he's the first to tell you that there is no magic button to make awesome slides. There are, however, proven processes and tools that deliver successful PowerPoint content each and every time you use them. In this book he shares them, detailing his award-winning PowerPoint process and guiding you through three phases of presentation development—discover, design, and deliver. What's more, Parkinson is a Microsoft PowerPoint MVP—most valuable professional—an honorific bestowed by Microsoft on those with “very deep knowledge of Microsoft products and services.” He shares not only his tips and best practices for presentation success, but also those from several of his fellow MVPs.
Parkinson invites you to master PowerPoint as a tool—just like a paintbrush and paint—and to realize that the tool doesn't make the art, you do.
Lisa J. Downs
Time Management Training
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Empower workshop participants to reclaim their time.
Kitchen fire or time waster? The inability to differentiate robs us of precious time and well-being. Master trainer Lisa Downs has developed a collection of complete workshops and tools you’ll need to conduct effective two-day, one-day, and half-day time management workshop programs that teach how to reclaim time and productivity.
Empower workshop participants to strategically manage procrastination, negotiate priorities, and exercise control over how they spend their time by helping them develop their time management and productivity skills.
Complete with effective training methodologies, this book helps you accelerate learning and leverage technology for maximum efficiency. Workshop programs found in this volume make planning easy and can be tailored for the unique needs of your organization. Supplemental resources are available online and include downloadable and customizable presentation slides, handouts, assessments, and tools.
Holly Burkett
Learning for the Long Run
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Make your learning organization truly indispensable.
If you’re planting the seeds of improved organizational and individual effectiveness, you are a true learning leader. You know better than anyone that learning is an evolution, not a singular event. But what if your organization isn’t on the same page? Or worse, what if you find that your efforts are the first to go when there’s a change in the C-suite, or when budget cuts loom?
Learning for the Long Run tackles sustainability concerns head-on. Discover seven proven practices businesses use to ensure continuity in learning and development. Original case studies from the public and private sector put these practices into action, while self-assessments and job aids show you how to attain a sustainable mindset.
Explore how FlightSafety International leveraged its measurement capabilities to drive results and improve its avionics safety system. How the U.S. Army Warrant Officer Career College built and bent its change capabilities to prepare the next generation of Army officers, amid labor shortages and complex global threats. How the Tennessee Department of Human Resources led an award-winning shift to transform a tenure-based environment into a performance-driven learning culture. And more.
In Learning for the Long Run, innovative change leader Holly Burkett demystifies how to earn credibility and grow the learning function into a mature enterprise that will weather today’s frequent business disruptions. Now’s the time to build lasting organizational value and resist the temptation of the quick fix.
Hadiya Nuriddin
StoryTraining
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Change Your Training Narrative
As a trainer, you try to facilitate connections for learners, knowing you must first make connections for yourself. One way to do that is to be a storyteller. But how do you tell stories? How do you find stories to tell? StoryTraining: Selecting and Shaping Stories That Connect explores how to find your stories and deliver them for learners, ultimately strengthening the storyteller you already are.
The challenge with storytelling, according to author Hadiya Nuriddin, is in finding a story to tell. This book focuses on that elusive part of storytelling—finding the stories lurking everywhere and telling them. Hadiya shows you how by pulling from other disciplines, especially literature and creative writing, to help you select, structure, shape, and tell stories that can facilitate connections between you, your learners, and the material. You’ll learn about the characteristics of stories that are most useful for facilitating learning, and understand what each looks like in practice. StoryTraining also includes helpful checklists as well as the author’s surefire tips, diagrams for story timelining, and favorite story models.
Given the push to make training more relevant, storytelling ability will continue to be in high demand. If you yearn to find your own stories—and to successfully engage with learners and others—this is the facilitation book you have been waiting for.
Patricia A. McLagan
Unstoppable You
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Never Stop Learning
The ticket to a successful and fulfilling life is a significant upgrade to everyone’s ability to learn. Visionary teacher and lifelong learner Patricia McLagan views learning ability as software for processing daily life. And like all software, learning software require upgrades—and regular reboots!
In Unstoppable You: Adopt the New Learning 4.0 Mindset and Change Your Life, McLagan shares her method for keeping learning powers sharp, ensuring that we can continuously advance and adapt in a nonstop world. We’re born with basic programming, which is learning 1.0. We then evolve and upgrade as we make our way through the education system in learning 2.0, and we start to self-manage how we learn as we integrate our diverse experiences and master skills in learning 3.0. That brings us to learning 4.0—learning mastery. This final upgrade equips us with survival skills for the 21st century— skills essential to meeting our goals in a world that’s always in motion.
Discover McLagan’s seven practices for effective lifelong learning—from hearing and heeding calls to learn, to taking steps to translate new skills into action. Unstoppable You also includes a complete toolkit of supporting templates, guides, and tips.
Unstoppable You is the handbook to your dynamic future. Begin actively shaping your success in fast-changing times today.
Jennifer Hofmann
Blended Learning
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Today, All Learning Is Blended Learning
Modern learning audiences want flexibility and personalization—development on their terms. They need a blended approach to learning that lets them grow their skills and knowledge where they actually perform their work. When designed and implemented effectively, blended learning can breathe life back into your talent development offerings.
Blended Learning is packed with easy-to-apply techniques to ensure your blended learning program is a success. Learning expert Jennifer Hofmann combines the latest findings in adult learning with her time-tested best practices to deliver powerful results. Pro tips, resources, and tools included throughout help you quickly locate concepts and ideas to plan, design, implement, and evaluate a blended campaign.
This book delivers. When it comes to blended learning, discover what works.
Blended Learning is part of an ATD series, What Works in Talent Development, which addresses the most critical topics facing today’s talent development practitioners. Each book in the series is written for trainers, by trainers, and offers an examination of core subject matter and a defined way to solve real issues.
Donald V. McCain
Evaluation Basics, 2nd Edition
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Your training: Do they love it or live it?
How do training professionals show the impact their programs are making? Positive feedback only goes so far in confirming success. And entertainment value, while important, isn't the truest measure of your effectiveness. To find out whether your participants are applying what they’ve learned on the job, you need a good evaluation strategy—one that connects evaluation to performance, program design, and bottom-line value.
Each chapter of Evaluation Basics focuses on a critical aspect of developing and implementing an evaluation plan for a face-to-face or virtual training program. You’ll not only learn about the methods and instruments you can use to determine the value of your program, but you’ll also get help effectively communicating results.
Part of ATD’s Training Basics series, the second edition of Evaluation Basics offers practical examples, worksheets, and new case studies to further your understanding.
Steven D. Foreman
The LMS Guidebook
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Select, Implement, and Operate the Perfect LMS
If you need to manage training and education programs for employees, customers, or students, you need an LMS. Don’t waste time and money picking the wrong one.
The LMS Guidebook gets to the core of what an LMS does and how it works. This book tackles the urgent challenges you will face when putting an LMS in place: Which features are must-haves? What standards should your LMS comply with to mesh with your other technology systems? How do you migrate existing learning data into your new LMS? How can you ensure an uneventful rollout?
Not all LMS products will meet your needs. E-learning consultant Steve Foreman offers a broad view of the LMS categories and features so you can ask better questions of vendors and evaluate their products. He then turns to implementation and operation, offering in-depth guidance on how to establish appropriate standards, processes, and governance that will have your LMS running smoothly.
Whether you’re on the instructional or technical side of the LMS, you can make the job of selecting and managing one less painful by following the proven practices in this book.
Elaine Biech
Starting a Talent Development Program
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Foundational guidance you’ve been looking for
The best organizations recognize that no leader or employee can be expert in everything, but that everyone needs to be at their best if organizations are to be productive and successful. If your goal is to develop talent within your organization, this concise yet foundational book has the keys to success.
Renowned industry leader and bestselling author Elaine Biech guides you through getting started, designing and implementing your talent development program, demonstrating success, and planning next steps. But just as important, she poses critical questions that only you and your organization can answer. Biech interweaves best practices with the latest technology to offer many templates, tools, worksheets, and tips to help you explore how to support your organization into the future.
Starting a Talent Development Program is part of a new ATD series, What Works in Talent Development, which addresses the most critical topics facing today’s talent development practitioners. Each book in the series is written for trainers, by trainers, and offers an examination of core subject matter and a defined way to solve real issues.
Dale Ludwig
Effective SMEs
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Content expertise isn't enough for the training room.
Partnering with subject matter experts can really pay off. SMEs (we pronounce it smees) bring credibility and relevance to live training. They enrich learning programs with their insight and depth of experience. But content expertise alone isn't enough to deliver effective training. . . .
SMEs want to do well in the classroom, but it's often unfamiliar terrain. They're authorities on content, not talent development. Without guidance, they may overshare or find themselves unable to facilitate a productive discussion---all of which frustrate learners. But, with the right approach, you can bring SMEs into the training room successfully, in a way that makes learners, instructors, and managers feel like their goals are being met.
Effective SMEs: A Trainer's Guide for Helping Subject Matter Experts Facilitate Learning is the blueprint to managing SME-led training. Authors Dale Ludwig and Greg Owen-Boger offer first-rate advice gleaned from decades helping presenters, instructional designers, and SMEs become better communicators. Underlying all their tips is their belief that SMEs and instructional designers must get comfortable with each other's role. The authors lay the groundwork for you, describing the fundamental principles of a successful training event and the personal approach they contend every SME and ID bring to the training table. You'll discover how to design learning events with the needs of SMEs in mind. And you'll try out best practices for coaching SMEs to deliver training efficiently and effectively. The authors also share detailed and relatable workplace scenarios drawn from their vast business experience as well as job aids to assist you in a variety of learning situations.
Effective SMEs is the rare book that addresses both designing for SMEs to deliver training and coaching them to be effective once they're in the training room. Don't plan your next live training event without it.
Wanda Pina-Ramirez
Passing the Torch
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Don’t wait for a crisis. Maintain business continuity with a succession plan.
One hundred percent of top global companies—and 72 percent of all companies—have a formal succession planning process. If your company is in the minority, a move in the right direction is easier than you may think. Authored by talent development experts Wanda Piña-Ramírez and Norma Dávila, this workbook highlights the importance of knowledge transfer in a time of fierce competition for talent, an aging workforce, and a critical shortage of people with the right set of skills.
Indispensable for the CEO as well as the small business owner, Passing the Torch presents stories from the boardroom to the family-owned bakery, and from the car dealership to the beach resort hotel. This is a book for all with a stake in maintaining the livelihood of a business and contains templates to guide you through the seven steps of the succession planning life cycle. In this book, you will learn:
why all companies, regardless of industry or size, must create a succession plan
how to create a business case to guide your company through the succession planning life cycle
how to identify key positions and retain key people in your company
Erik Palmer
Own Any Occasion
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The world is your stage. Own it.
Great speaking does not come easy. But even the wallflowers among us can’t avoid speaking forever. In Own Any Occasion, speaker and educator Erik Palmer taps into his vast experience to simplify the process of extraordinary speaking, whether you’re giving a wedding toast or preparing for a one-on-one sales call. His approach is equal parts preparation and delivery: Never speak unless you have something worth saying, and never let a poor performance diminish a good message.
In 11 steps, Palmer shows readers how to craft the perfect message and captivate audiences with exceptional delivery, no matter the circumstance. He demonstrates that the steps to impress when you meet your in-laws for the first time are the same ones that will help you succeed in front of an auditorium full of executives. Whether your audience is large or small, your message personal or professional, Palmer’s easy system will help you become the best speaker you can be in any situation.
Own Any Occasion is for anyone who wants to master the art of speaking well, from first-time presenters to seasoned pros looking for a new process. Give yourself the tools to impress every listener and develop a more confident you.
Karen Hough
Go With It
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Count the number of times you’ve said “no” to an idea. Whether you inadvertently put out a spark of brilliance or nixed a nonstarter, your response took away someone else’s opportunity to feel heard. And that’s an innovation killer.
No one knows this truth better than improv expert Karen Hough. Go With It: Embrace the Unexpected to Drive Change brings you Hough’s discoveries from the front lines of innovation. She has seen how business innovators deal with dichotomy by preparing, playing, and thinking upside down. Improv troupes succeed on stage because they apply the “Yes, and” principle. Whatever the first person says, the next person affirms and adds to it. But this practice isn’t limited to onstage brilliance—corporate teams caught up in old patterns of thought and action can learn to improvise and innovate, too. Pharmaceutical scientists who know how to improvise can accelerate their fuzzy front-end work on new drugs. Technologists who are masters of going with it know how to successfully bring their breakthroughs to market. Executives who use improv techniques get their teams working and innovating together. Their stories fill this book. And they emphasize that it’s the process of listening, agreeing, and discussing an idea that’s monumentally important.
Hough shows you that anyone can learn to be more creative and innovative. It just takes flexibility, humor, and focus—that’s improv.
Catherine Lombardozzi
Learning Environments by Design
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Learning Environments by Design deeply explores today’s workplace learning. This book empowers you to customize learning for your workforce and unearths the answers to the questions you’ve been asking: How does learning happen? What is the future of instructional design? What makes learning environments work?
Since the boom of e-learning, informal learning, and social learning, the learning environment landscape has changed dramatically and now offers a wide array of options for supporting knowledge and skill development at work. In this book, learning strategist Catherine Lombardozzi describes practical ways to customize learning experiences by creating a curated approach to skills development—one that features informal and social learning, developmental activities, experiential learning, as well as formal training.
Authored by a career learning professional with more than 30 years’ experience, Learning Environments by Design is filled with useful examples, resources, and suggested learning environment blueprints to help you continue to be successful in a field that is forever changing.
In this book, you will learn to:
design a learning environment that supports learning and performance
deliver more focused and impactful solutions to learning needs
scaffold self-directed and social learning.
Ingrid Guerra-Lopez
Partner for Performance
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As an L&D professional, you know not to take a client request at face value. But can you steer misguided initiatives in the right direction, arriving at a solution that works for your customers and your company?
Partner for Performance is the key to aligning your learning and development role with your organization's greatest needs. Performance improvement specialists Ingrid Guerra-López and Karen Hicks offer a framework for fast-tracking your growth as an ally to managers and a consultant to business leaders. Their structured, yet versatile method is a fit for any organization, and you can use it throughout the learning-solution process. Form lasting partnerships with stakeholders. Generate, share, and use performance data that support decision making and action. And help your organization avoid failed training initiatives that waste effort, time, and money, while brewing employee disengagement.
Change the L&D status quo and build credibility for your department --Partner for Performance will show you how.
Kimberly Devlin
Facilitation Skills Training
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Help them make the most out of every meeting.
Rambling group discussions, tangential concerns, difficult attendees, and unclear objectives can all derail a facilitated event—and often do. But more than just learning how to avoid the pitfalls, effective facilitators ease the way for groups to achieve desired outcomes, redirect them to constructive paths, and rally commitment to action plans.
Expert trainer and facilitator Kimberly Devlin has designed interactive half-day, one-day, and two-day workshops to develop the essential skills of facilitating meetings that inspire, engage, and get results. Complete with all the activities, handouts, assessments, and presentation slides you will need to accelerate learning, these programs make planning your next workshop easy, whether you are new to facilitation or a seasoned pro.
About the Series
The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today’s technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other.
Mark Donnolo
Essential Account Planning
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Sales growth starts with planning
Sales accounts are harder than ever to win, let alone keep. Globalization, cloud computing, and crowdsourcing create a marketplace where any account can be lured away by a hungry startup. And the face-time advantage? Forget it. Today's high-quality sale will likely involve six or more decision makers.
That's why it's time to get strategic about how sales teams frame their approach. In Essential Account Planning, sales enablement expert Mark Donnolo blends his years of experience with expert interviews and stories to show you how planning can reliably drive revenue. His five-point framework will prepare you to address the arguments you're certain to hear against account planning, such as lack of commitment, ownership, and time.
Each sales organization is unique, but most have similar challenges and succeed using common principles. And chances are, sales reps in your company already perform many of these account planning tasks, albeit on the fly or independent of others. This book's ready-to-use tools and templates will help you get everyone on the same page to deliver immediate results.
In this book, you'll learn how to:
Develop a consistent account plan structure.
Create the habits and culture of an ongoing planning process.
Navigate the politics that impede information sharing.
Many salespeople believe that more selling creates more sales, but the salespeople who invest in account planning become the true sales leaders. Use Essential Account Planning to bring stability to your sales organization and start seeing the rewards of planning today!
Ben Betts
Ready, Set, Curate
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Good content is everywhere.
In our digital world we are content rich, but quality poor. Good content surrounds us, but it begs to be collected, transformed, and shared. And who better to distill and dismantle it for the benefit of learning communities than today’s learning and development professional?
Curation isn’t novel in itself, and there’s much to learn from the successes of others. News sites commonly curate stories adding their own analysis. Retailers and marketers crowdsource ideas from consumers. Businesses build curation strategies to leverage product reviews.
Ready, Set, Curate shows you how to elevate the most important content from an endless sea of learning information and offers strategies to better connect with your audience. Using case studies and relevant examples, eight curation experts share tips and best practices for creating a curation strategy and collecting content that is relevant to your learning communities.
Jillian Douglas
Let Them Choose
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A model for social experiential learning focused on choice.
Lecturing on its own is ineffective. But what’s the alternative? Combine the best of brain science and learning theory with the power of choice. Deliver meaningful training programs that stimulate your learners, rather than bore them to sleep.
Let Them Choose shows you how to get participants out of their seats and into station-based activities catered to distinct learning preferences, interaction types, and technology options. Part experiential, part social, and part emotional, the Cafeteria Learning Style model encourages learners to explore and absorb content at their own speed and direction. It puts learners in the best position to succeed.
Supercharge the relevance of your content by encouraging learners to act, problem-solve, and construct their own knowledge. Apply content (the ingredients) to a variety of interchangeable activities (the recipes) that result in learning experiences (the meal) that acknowledge their diversity. Allow them to choose whether to engage with your content through collaboration, competition, movement, or reflection, on their own or with a partner or group.
Adult learning experts Shannon McKenzie and Jillian Douglas walk you through designing, facilitating, and measuring a learning experience that’s proven to delight your learners. Watch retention and engagement soar as you use this easily replicable model to give your training program participants the freedom to choose.
Steve Gladis
Solving the Innovation Mystery
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Creativity dreams up ideas, but innovation carries them through.
There isn't a CEO on the planet who hasn't considered the importance of innovation. In the face of global competition and the explosion of technology, innovation is today's business imperative. How else does a company remain both productive and adaptive?
In Solving the Innovation Mystery: A Workplace Whodunit, leadership authority Steve Gladis deftly solves the innovation equation. He gets at the slower moving truth of how innovation actually happens and shows just why we must resist the hero tale and the mirage that is the eureka moment.
Delve into the experimentation, failure, and learning that make innovation possible as you get to the heart of innovation's collaborative nature. Then solve your own innovation equation by understanding how to fuel your company's innovation engine systematically, paving a straight path to commercializing creative business solutions.
Solving the Innovation Mystery: A Workplace Whodunit delivers an entertaining tour de force part theory, part story as Gladis tracks private investigator Roland Epps and executive coach Dana Glass to illustrate his innovation thesis that a safe, trusting culture is essential for creativity to thrive and for innovation to take root.
Sue Kaiden
Find Your Fit
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Master the new world of work.
You want—no, you need—a new job. But not just any job. The job. So you polish your resume till it shines. You apply for countless openings, tailoring your message to each. You search for the hidden job market, although it remains very well hidden. And the response? Well, it’s underwhelming. To top things off, maze-like online application systems appear designed to keep you and the perfect job apart. What’s going on?
How people successfully land jobs has changed. You need help from a pro, someone who navigates career data, the labor market, and hot jobs with ease. You want a coach who will tell you what to pursue and what to avoid, and an expert who has mastered job-hunting and career change to offer wisdom gained from experience. What you need is a career coach. Better yet, several.
Expert career coaches contributing to this volume include Lakeisha Mathews, Dan Schwartz, Sheila Margolis, Alisa Cohn, Michelle Riklan, Marie Zimenoff, Laura Labovich, Lynne Williams, Thea Kelley, Jean Juchnowicz, Alan DeBack, Marilyn Feldstein, Vivian Blade, David Hosmer, Barbara Seifert, and Nicole Miller.
Find Your Fit guides you through answering foundational questions like: What do I want to do with my career? Where should I do it? And how do I get there? As you develop a strong sense of self-awareness, you’ll be able to identify the work environment best for you, shape your online identity, and network more effectively by focusing on people instead of openings. You’ll learn about coveted employee referrals, and how to get one at your target company. With the help of experienced career coaches, you’ll be able to handle any kind of interview. And, you’ll become familiar with the pre-employment testing and assessments increasingly common today.
What are you waiting for? Your personal coaching session awaits.
Beth McGoldrick
Needs Assessment Basics, 2nd Edition
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Go from order-taker to valued performance consultant.
You may be pressured to give an immediate “yes” to a training request. Resist. Instead, start playing an essential role in driving your organization forward by using needs assessment to target your training programs to support critical business goals.
Organizations need staff to be efficient and effective. That calls for training programs that get to the core of performance issues. A needs assessment ensures that you understand the root of problems like knowledge gaps, performance issues, and product quality and gives you the tools to resolve them. This second edition of Needs Assessment Basics starts with the initial training request and guides you all the way through data collection and making training recommendations. A progressive case study illustrates the seven phases of a needs assessment plan to reinforce each chapter’s content.
Part of ATD’s Training Basics series, Needs Assessment Basics will help you develop a foundation that will ensure the training programs you design and deliver will help the organization succeed.
Sharon Boller
Play to Learn
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When trainers use games, learners win big.
As a trainer interested in game design, you know that games are more effective than lectures. You've seen firsthand how immersive games hold learners' interest, helping them explore new skills and experience different points of view.
But how do you become the Milton Bradley of learning games? Play to Learn is here to help.
This book bridges the gap between instructional design and game design; it's written to grow your game literacy and strengthen crucial game design skills. Experts Sharon Boller and Karl Kapp share real examples of in-person and online games, and offer an online game for you to try as you read. They walk you through evaluating entertainment and learning games, so you can apply the best to your own designs.
Play to Learn will also show you how to:
Link game design to your business needs and learning objectives.
Test your prototype and refine your design.
Deploy your game to motivated and excited learners.
So don't just play around. Think big, design well, and use Play to Learn as your guide.
Christee Gabour Atwood
Presentation Skills Training
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Don't Let Brilliant Ideas Get Lost in Bad Presentations.
Inspiring and influencing others starts with the effective delivery of ideas. Speaker and trainer Christee Gabour Atwood designed the interactive two-day, one-day, and half-day workshops in this book with exactly that in mind.
Help your training participants become confident speakers who engage and invigorate others with effective presentations and address challenges with tact and professionalism.
Complete with effective training methodologies, this book helps you accelerate learning and leverage technology for maximum efficiency. Workshop programs found in this volume make planning easy and can be tailored for the unique needs of your organization. Supplemental resources are available online and include downloadable and customizable presentation slides, handouts, assessments, and tools.
Patricia Pulliam Phillips
Measuring the Success of Employee Engagement
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Employee engagement, impact, ROI—if you can’t connect the three, your program’s in trouble.
The number of employees who sleepwalk through the day or undermine the work of their engaged counterparts is on the rise. More and more companies are turning to engagement programs to recoup lost revenue and productivity. But these pricey endeavors can lose critical funding when they are designed without business impact in mind.
In Measuring the Success of Employee Engagement, renowned experts Jack Phillips and Patti Phillips and knowledge organization expert Rebecca Ray help you make the business case for an employee engagement initiative. More important, you’ll discover what it takes to build a program with the end in mind. By following real case studies that show the Phillips’s ROI Methodology in action, you’ll learn how to avoid narrowly focusing your efforts on behavioral outcomes alone.
Measuring the Success of Employee Engagement is an essential resource for all who support employee engagement efforts, from the chief learning officer to individual members of employee engagement teams. Ensure that your employees drive innovation and increase sales with an engagement program that earns its keep.
Geri E. McArdle
Training Design and Delivery, 3rd Edition
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Develop training content that adheres to today’s demanding standards.
Master trainer Geri McArdle’s refresh of Training Design and Delivery makes accessible the proven principles and tools that countless trainers rely on.
Her third edition highlights new training delivery systems that have had an immediate and far-reaching impact on training. More importantly, it hones in on their technologies. McArdle has substantially added to the section on delivery and provides new chapters on project management and international training.
This simple, single-source guide to developing and implementing training belongs on the bookshelf of every trainer.
In this book you will learn:
What it takes to meet standards of training design, development, and delivery
How to use a multistep training program design tool to create a training module and program
Which tools and techniques to use to open, conduct, and close a training.
Elaine Biech
Change Management Training
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We need to change how we change.
Successful organizations are proactive about change and can turn obstacles into opportunities. Thus managing change—its constant barrage, faster pace, and complexity—has become a required skill for leaders, managers, and employees alike.
In Change Management Training, master trainer and innovator Elaine Biech presents a complete lineup of workshop resources and tools needed to conduct effective change management training. Help managers understand their expanded role, practice new management techniques, and demystify the people side of change with innovative two-day, one-day, and half-day training workshop. You’ll find all the activities, handouts, tools, and assessments you need inside.
Free tools and customization options
The free, ready-to-use resources (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu.
Preview a sample activity from the book.
About the Series
The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today’s technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other.
Order the ATD Workshop Series Bundle to save.
Joe Willmore
Performance Basics, 2nd Edition
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Understanding performance improvement is imperative.
Have you noticed the trend toward performance in your profession? It’s happening around the world. With organizations placing greater emphasis on results and accountability, having knowledge of performance is critical.
In the revised second edition of Performance Basics learning strategist Joe Willmore guides you through human performance improvement—or HPI—and delves into major changes in performance analysis. See the Performance DNA process you know from ATD’s Human Performance Improvement program at work and discover why focusing on performance improvement is so important to organizational success.
How do I conduct a front-end analysis? When should I focus on accomplishments? What is the importance of root cause analysis? And when do I administer formative, summative, and ROI analyses? If you’re grappling with any of these questions, you’ll find answers and step-by-step guidance inside.
Get the results you need to generate organizational improvement and ensure you’re ready for your foray into performance consulting. You’ll find this book to be a useful tool.
About the Series
ATD’s Training Basics series offers techniques, examples, and exercises that help you perfect your skills and apply them on the job. Every title is designed to be a quick, concise crash course on a crucial training topic and features instruction for practical day-to-day application.
Chuck Hodell
ISD From The Ground Up, 4th Edition
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Don’t leave course design to trial and error.
Is trial and error a key pathway to instructional systems design (ISD)? Does success come only to experienced designers with expert instincts? Prior to the 2000 publication of ISD From the Ground Up, it certainly appeared that way to instructional designers just learning the ropes. Chuck Hodell set out to change that.
Known as “the man who wrote the book on ISD—literally,” Hodell developed a comprehensive and practical handbook on core ISD practices and principles with a practitioner’s eye. His definitive guide is an industry staple currently found on the bookshelves of experienced instructional designers and university students alike.
This updated fourth edition covers all the basics and many advanced tenets important to working professionals, especially those entering the field. Stand-alone chapters offer crucial support to practitioners building foundational skills, while in-depth tutorials and rich insights guide the credentialed designer.
At a time when skillful curriculum development is valued more than ever, ISD From the Ground Up offers a refresher on objectives, design plans, lesson plans, and even what it takes to facilitate a focus group. Updated with new chapters and an expanded glossary of terms, it delves into skills and practices essential to the success of today’s in-demand curriculum developer.
Karl Mulle
Emotional Intelligence Training
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When it comes to reaching peak performance, emotional intelligence is key.
Research shows that emotional intelligence is more important to performance than ability and technical skill combined. But is EI a skill that can be developed in others? Absolutely.
Trainer Karl Mulle has developed a collection of complete workshops and tools you’ll need to conduct effective two-day, one-day, and half-day emotional intelligence workshop programs.
Free tools and customization options
The free, ready-to-use resources (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu.
About the Series
The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today’s technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other.
Wes Balakian
Project Management Training
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On time, on budget, within scope. You’ll get them there.
In today’s competitive business environment, a prime ingredient to scalability, predictability, and consistency is having a proven method for getting things done. Project management delivers results that organizations of every size and industry need.
Trainer and strategic global advisor Wes Balakian has created highly effective two-day, one-day, and half-day workshops that take the guesswork out of project management training. Hit the ground running with complete programs and all the materials you’ll need to deliver them. With the right tools, your engaging, interactive sessions will help participants practice key concepts in a group setting and learn project management best practices that give their organizations a competitive edge.
Free tools and customization options
The free, ready-to-use resources (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu.
About the Series
The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today’s technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other.
Edward Betof
Leaders as Teachers Action Guide
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Harness the power of the leaders in your organization to grow your learning culture.
Expanding on the leaders-as-teachers (LAT) model introduced in the 2009 book, Leaders as Teachers, this new action guide shows you how to create a leader-teacher program at any organization. Whether you are ready for a sophisticated learning initiative or you merely want to test the waters with a couple of courses, this book can help you turn ideas into action.
Case studies and success stories will inspire your program.
Tools provided to help determine the best LAT approaches for your organization.
Templates will help you design learning programs that work for your leader-teachers.
Patricia Pulliam Phillips
Real World Training Evaluation
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Is your program ready for the real world?
Real world evaluation is a balance between art, science, accuracy, and cost. To set your program up for success, you need to start the measurement and evaluation journey with a clear destination in mind.
In Real World Training Evaluation, Patricia and Jack Phillips hone in on ROI in learning and development and outline a clear pathway to seamless and credible evaluation. Learn to avoid real world barriers that commonly get in the way of talent development initiatives. Earn the respect of senior management by showing bottom-line impact, including the ROI. And start describing program successes in quantitative, qualitative, financial, and non-financial terms to win over crucial stakeholders.
By demonstrating program results, you can help your organization link its human capital investment to operational excellence and sustainability. Real World Training Evaluation offers the directions and tools to get you there.
Lisa Haneberg
Coaching Basics, 2nd Edition
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Great coaching makes a world of difference. Coaching is one of the quickest and most effective ways to advance the success of an organization. Yet it remains underused and misunderstood, and the term is often used synonymously with corrective counseling, encouragement, or the many helpful tactics in between.
In Coaching Basics you’ll discover a precise coaching framework along with insights from 40 experienced coaches, including Barry Goldberg and Marshall Goldsmith. This refreshed edition also homes in on what it takes to build influencing skills and introduces new content on microcoaching to highlight practical ways to leverage technology.
Part of ATD’s Training Basics series, Coaching Basics presents the theory and follows it up with easily applicable techniques, examples, and exercises that will help you perfect essential coaching skills.
Lou Russell
Leadership Training
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Like a great leader, a great leadership training aligns the right people to the right task at the right time.
Whether you are developing a first-rate leadership development program from scratch or adding to an existing workshop, let leadership expert and master trainer Lou Russell be your guide. The second book in the ATD Workshop Series, Leadership Training presents a step-by-step blueprint to developing and delivering dynamic, powerful leadership training.
Complete with effective training methodologies, this book helps you accelerate learning and leverage technology for maximum efficiency. You’ll also find tools to assess leadership strengths and weaknesses.
Half-day, full-day, and two-day workshop programs found in this volume make planning easy and can be tailored for the unique needs of your organization. Supplemental resources are available online and include downloadable and customizable presentation slides, handouts, assessments, and tools.
About the series
The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have experienced it all. Each publication weaves in today's technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other.
Beth Cabrera
Beyond Happy
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Over the course of a decade, positive psychology authority Dr. Beth Cabrera has surveyed and interviewed more than a thousand women to gather insight into how to effectively balance career and family responsibilities. Beyond Happy: Women, Work, and Well-Being gathers essential findings and offers women proven strategies for living more authentic, meaningful lives.
Through the lens of shared experience, Cabrera thoughtfully examines the challenges women face and presents a simple yet powerful model for enhancing well-being that can both improve and transform lives. Helpful self-assessments guide you toward feeling good and doing good, and each chapter delivers tried-and-true tactics that real women have used to manage the difficulties of fulfilling their multiple, often conflicting, roles.
Discover pathways to reducing stress, experiencing greater joy, and finding more meaning in your life by employing Cabrera’s solid strategies for thriving based on personal values, developed strengths, and what matters most–enduring family ties and relationships.
Tony Bingham
The New Social Learning, 2nd Edition
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“Social learning is a fundamental shift in how people work leveraging how we have always worked, now with new, more humanizing tools, accelerating individual and collective reach, giving us the resources to create the organization, and the world, we want to live in.”
In this newly revised and updated edition of The New Social Learning, Tony Bingham and Marcia Conner dispel organizational myths and fears about social media. By sharing the success stories of socially engaged companies and people, the much-anticipated second edition persuasively makes the case for using social media to encourage knowledge transfer and real-time learning in a connected and engaging way.
As Steve LeBlanc noted, “Social learning thrives in a culture of service and wonder. It is inspired by leaders, enabled by technology, and ignited by opportunities that have only recently unfolded.” Brand-new case studies about innovative organizations such as Boston Children s Hospital, National Australian Bank, LAZ Parking, Sanofi Pasteur, Cigna, CENTURY 21, and Roche Pharmaceuticals illustrate cutting-edge social learning approaches that cultivate environments where great people can do their best work. The New Social Learning lays the foundation for improving the way you engage with colleagues, collaborate with teams anywhere in the world, and build workforce capability. Take the next step to connect skills and knowledge and move your own organization forward as you reclaim and revolutionize workplace learning.
Reza Sisakhti
Success in Selling
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Success in Selling: Developing a World-Class Sales Ecosystem presents timely research on key trends reshaping today’s sales profession and introduces the new ATD World-Class Sales Competency Model.
An indispensable reference for assembling a world-class sales force, Success in Selling offers a significant revision of the 2008 ATD World-Class Competency Model. It is a comprehensive sales tool essential for all sales professionals—from those on the front line of selling, to those managing and developing sales talent, to those creating other sales enablement solutions. It provides guidance for customizing the model’s key competencies for both organizations and individual sales professionals and features case studies, job aids, templates, and other tools critical for personal and organizational success.
The highly anticipated new edition:
offers key analysis of trends shaping today’s sales ecosystem
presents detailed descriptions of sales competencies that drive success
describes how organizations and individuals can customize the new model to their own needs.
Patricia Pulliam Phillips
Measuring the Success of Leadership Development
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Evaluate leadership development programs all the way to impact and ROI.
Globally, a record amount is being invested in leadership development, more than at any other time in history. And that translates into additional accountability for anyone spearheading a new program. Measuring the Success of Leadership Development offers a proven methodology that will help you step up to the challenge. You’ll learn how to begin the leadership development process with the end in mind and show return on investment to key stakeholders.
Renowned ROI experts Jack and Patti Phillips have joined knowledge organization expert Rebecca Ray to support you every step of the way. This essential guide outlines each step of the proven ROI Methodology and explains how to apply it to driving leadership development program performance and evaluating results. Case studies show the methodology in action across seven successful leadership development programs.
If you’re leading the charge, it’s crucial that you create and track metrics for your program’s success. In this book you will learn:
how to begin the leadership development process with the end in mind
what data to collect to show return on investment to key stakeholders
best practices in measurement and evaluation strategies.
Larry Israelite
More Lies About Learning
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How many more lies can there be? Prepare to be intrigued—and maybe a little outraged.
In this captivating follow-up to Lies About Learning (2006), workplace learning veteran Larry Israelite sets out to debunk today’s pervasive myths about learning in a style that will make you smile. This book shares the candid perspectives of 10 high-level executives from a wide range of industries and offers advice for how to best to deal with new lies about organizational learning.
You’ll walk away with the ammunition you need to start asking tough questions, kicking the right tires, and maintaining a healthy level of skepticism about what you read and hear about organizational learning today.
In this book you will:
Explore all new variations of the old lies about learning
Delve into myths about learning research, learning management systems and strategies, and learning technology
Discover solutions, suggestions, and tips to deliver meaningful development experiences for your organization.
William J. Rothwell
Organization Development Fundamentals
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In a tumultuous global business environment, change is a constant. Organizations are affected by many factors from the local economy to global competition. To be successful they must do more than react to changes, they need to be proactive.
Organization Development Fundamentals provides a starting point for those interested in learning more about taking this proactive approach. The authors explore the many facets of organization development and change management, including the theories, models, and steps necessary to complete the process. This is a perfect resource for professionals who are just starting out in the OD field or who want to brush-up on the basics.
After reading this book, you will be able to:
Define organization development and change management.
Implement a change effort.
Understand the competencies required of successful change agents.
Recognize and solve ethical dilemmas related to change.
Lou Russell
Project Management for Trainers, 2nd Edition
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Define a development project before you start planning the details.
A seat of the pants approach to project management is no longer viable. Today’s trainer is taking on truly unique projects—and often many at once. Whether you’re developing materials on unfamiliar topics or writing courses for others to deliver using new technology, now is the time to strengthen your project management process.
Seasoned learning and leadership expert Lou Russell offers a structured approach to moving projects from conception to completion. In Project Management for Trainers, you’ll discover how to maintain a clear focus on client goals no matter how many changes they request or how many people get involved. This refreshed second edition also guides you through managing consulting projects and suppliers.
This book is an essential guide to:
Building a project charter to document business objectives, project objectives, scope, risks, and constraints.
Creating a project schedule to determine task order, establish milestones and due dates, and assign task owners.
Conducting a post-project review to capture lessons learned.
Thomas A. Toth
Technology for Trainers, 2nd edition
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Turn your training vision into a workable, functional e-learning program.
In this fully refreshed second edition, award-winning e-learning expert and technical educator Thomas Toth guides technology-hungry trainers through e-learning development—without the jargon. With brand-new chapters on mobile devices, learning management systems, and e-learning development software, Technology for Trainers illuminates the techniques and processes needed to build any technology-based learning solution.
Start speaking intelligently to e-learning designers and other technical experts about how to turn your design vision into a reality. Technology tips throughout the book offer pointers to help you pick up key concepts quickly and gain a better grasp on the decisions that will get you where you want to go. An e-learning glossary at the end consists of more than 400 key terms—from analog to XML—that e-learning experts of all levels will find useful. In this book, you will:
Learn how to identify the technical building blocks of an e-learning program.
Apply training expertise to e-learning development and examine e-learning-specific software options.
Explore the basics of graphics and interface design as well as the basics of Internet technology.
Fred Mackenzie
7 Paths to Managerial Leadership
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Put timeless management practices to work.
The most important relationship is between a manager and a direct report. Studies confirm that the majority of people leave their jobs because they dislike their manager and the way they are supervised. After all, managers directly influence staff engagement and retention, along with the many performance factors in between. So what is a manager to do?
7 Paths to Managerial Leadership presents seven simple paths to an effective relationship between managers and staff. Each path offers management wisdom that focuses on action, not position, and inspires others to do their best work. Expressly written for middle managers, this step-by-step guide covers principles evaluated and fine-tuned over the course of several decades.
Seasoned manager and management consultant Fred Mackenzie offers readers pithy self-assessments, a manager’s checklist, and action plans for developing each path, regardless of which you choose to employ in your work. Use this guide to identify your leadership style, along with its benefits and shortcomings, and learn how to build on your strengths to inspire those you lead to have confidence in themselves.
Be sure to read this one with a pencil in hand!
Jorge Cuervo
Leaders Don't Command
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It’s not enough to get a team to work, you need them to invest their hearts and minds.
Managers are currently faced with the most uncertain environment in history. How can we lead our teams to create and seize opportunities? How do we navigate through the fog in our brains and the overworked staff sitting in front of us?
This acclaimed book, originally published in Spanish as Mejor liderar que mandar, draws from author Jorge Cuervo’s vast experience as an executive, trainer, and coach. By presenting the information in bite-size chapters and to-do lists, Cuervo helps each of us to bring out the best of ourselves in leadership, management, and supervisory roles.
In this book you will learn:
about the essence of leadership and the emotional processes that influence it
what beliefs and stereotypes often lack meaning and hinder the development of leadership
tips and tricks to improve your leadership skills.
Donald V. McCain
Facilitation Basics, 2nd Edition
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$29.95
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Stop presenting and start facilitating meaningful learning.
Whether you are a subject matter expert who occasionally takes on a trainer role, a trainer who wants to build on solid presentation skills, or anywhere in between, Facilitation Basics will help you create supportive and effective learning. This complete how-to guide is designed to improve your facilitation proficiency so you can give face-to-face as well as online and virtual classroom learners your best.
Part of ATD’s Training Basics series, this publication offers practical examples, worksheets, and tools that make workplace learning easy and rewarding. You’ll walk away with proven facilitation techniques and a deeper understanding of how to manage difficult participants and use media to support learning.
This refreshed second edition will guide you through how to:
enhance your skills as a facilitator
create supportive and effective learning environments for face-to-face and online learners
ensure learning is transferred to the job.
About the Training Basics Series
ATD’s Training Basics series provides a baseline explanation of the theories and concepts behind featured topics, as well as instructions for their practical day-to-day application in the workplace. Additional titles include Adult Learning Basics, Competency-Based Training Basics, the second edition of Training Design Basics, and Virtual Training Basics.
Elaine Biech
New Supervisor Training
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Prepare and establish new front-line leaders with training that develops essential supervisory skills.
Investing in new supervisors increases productivity and organizational profitability, and it results in engaged, high-performing teams. Yet many new supervisors—the very people responsible for planning and organizing work in every organization—are often undertrained in the skills required to be a successful front-line leader.
In New Supervisor Training, training legend Elaine Biech presents innovative two-day, one-day, and half-day training workshops that help supervisors embrace their new roles and develop supervisory skills in five key areas: promoting communication, guiding the work, leading the workforce, coaching employee performance, and developing themselves.
Free tools and customization options
The free, ready-to-use resources (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu.
About the Series
The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today’s technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other. Other books in the series include Communication Skills Training, Leadership Training, and Coaching Training.
Randy Emelo
Modern Mentoring
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If you want to do more with mentoring, you’ve found the right book.
The notion that only the most experienced members of an organization can guide a few promising go-getters no longer applies in today’s business world. In Modern Mentoring, Randy Emelo advocates for a vastly different mentoring practice. Drawing from a rich career, he explains why organizations should consider all employees potential mentors, making everyone both advisors and learners.
Modern Mentoring offers a blueprint for success with a model that benefits more than the select few and steers clear of forcing connections between people. Emelo demonstrates that a culture in which people choose what they want to learn and whom they learn from, while increasing overall organizational intelligence, is completely within reach.
In this book you will learn:
what it takes to grow a modern mentoring culture
which tools to use as you facilitate organization-wide mentoring
how organizations like Monsanto and Humana benefit from modern mentoring.
Renie McClay
The Art of Modern Sales Management
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Learn everything you need to know to be a top sales manager!
Sales management has changed dramatically in the past decade. With increasing globalization and many companies adding more virtual workers, the task of managing these diverse sales teams has become increasingly complicated. In a connected and evolving world it is hard to offer a definitive guide, but this book strives to sketch out a blueprint for managing performance in a changing sales landscape. Each chapter is written by a sales professional and thought leader, many with experience as both a salesperson and as a sales manager. Learn from their experience and utilize the action plans at the end of each chapter to grow into a better leader for your team, whether they are down the hall or across the world.
Maureen Orey
Communication Skills Training
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Individuals, teams, and organizations are only as good as their ability to communicate effectively.
Communication Skills Training offers the crucial tools you’ll need to help your workshop participants master the skills that drive performance. The first book in the ATD Workshop Series offers practical, road-tested strategies and tactics for use at all levels of your organization.
Built on the successful ASTD Trainer’s Workshop title of the same name, this volume brings all-new content to users, including how to incorporate technology in the delivery of training programs. Communication Skills Training presents two-day, one-day, and half-day communication training programs along with relevant chapters on needs analysis, design, delivery, facilitation, and evaluation of the training event.
Free tools and customization options
The free, ready-to-use resources (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu.
Preview a sample activity from the book.
About the series
The new ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today’s technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other.
Karen Lawson
New Employee Orientation Training
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$69.95
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A well-planned, comprehensive orientation program benefits both organizations and employees.
Investing in new employees pays big dividends in performance, retention, and engagement. But does your training program cover the essentials of making new hires feel informed, prepared, and supported? Organization development authority and prominent trainer Karen Lawson has created comprehensive new employee orientation workshops to ensure organizational onboarding is done right for the benefit of all employees, regardless of job level or function.
Her two-day, one-day, and half-day agendas include the resources trainers need to deliver practical, interactive sessions. Your workshop will help ensure that new employees integrate smoothly and effectively into their organization and its mission. You’ll also find tools and checklists developed specifically for busy supervisors and managers who conduct orientation in their departments.
Free tools and customization options
The free, ready-to-use workshop materials (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu.
Download a New Employee Orientation Checklist, which has been adapted from the book, and preview a sample activity (PDF).
Tamar Elkeles
Measuring the Success of Learning Through Technology
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Learn to measure the results of your technology-based learning programs with this step-by-step guide.
Few would dispute the convenience, cost, and efficiency of learning through technology. Whether e-learning, blended learning, or mobile learning, it’s usually just in time, just enough, and just for the user. The challenge with e-learning lies in proving its value and showing the results. The cost savings and the outcome of the learning program must be considered to determine the true value of these programs. Renowned ROI experts Jack and Patti Phillips have joined with Tamar Elkeles, the chief learning officer for Qualcomm, to provide this guide for measuring the success of e-learning programs.
By following the steps prescribed in this book, designers and developers can significantly affect the success of e-learning at the application and impact levels, ultimately making the ROI easy to develop. Part I of the book outlines the steps that make up the logical approach to evaluation using the ROI Methodology. Part II describes how the methodology has been applied in real-life case studies. These studies represent a variety of industries and applications and are written by experienced professionals in the field of learning and development.
Kimberly Devlin
Customer Service Training
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$69.95
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Effective customer service training covers more than niceties.
Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience.
Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions.
Free tools and customization options
The free, ready-to-use workshop materials (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu.
About the series
The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today's technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other. The series also includes Communication Skills Training, Leadership Training, Coaching Training, and New Supervisor Training.
Saul Carliner
Training Design Basics, 2nd Edition
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If you are designing a training program for the first time, this practical book is for you. Part of ATD’s Training Basics series, it zeroes in on how to design successful training for the face-to-face or virtual classroom. It also serves as a guide for developing self-study training programs, such as online tutorials and workbooks.
Internationally renowned workplace learning expert and educator Saul Carliner not only delves into the analysis and evaluation phases of training design—where most books stop—but also gives prominence to core competencies like materials development, marketing, and administration.
Updated to reflect changes in training practices, this second edition helps instructional designers hone key training skills. Major additions include guidance on live virtual and online tutorials, completely new training programs, and tips for how to adjust design practice when working under stringent conditions.
In this book you will learn:
Best practices for designing and developing training programs in the real world.
Tactics to successfully launch and run training programs you’ve designed.
How to adjust design practices along three tiers of effort in platinum, silver, and bronze scenarios.
Steven Cohen
Safety Training That Transfers
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The best learning transfer happens when participants have fun!
Stop wasting time, money, energy, and resources on lecture-based safety trainings that have been proven ineffective. Set participants up for success with action-based safety training activities that will prevent injuries and incidents.
Safety Training That Transfers offers more than 50 activities dedicated to different aspects of workplace safety. Each activity includes an overview, step-by-step instructions, and debriefing questions that reinforce each lesson.
The activities are so memorable that participants will be talking about them long after the formal training is complete. Activities range from a newspaper race to a safety scavenger hunt. And your employees will be excited to see what comes next. They increase knowledge, build coworker relationships, and boost morale. All incorporate adult learning theory and principles of knowledge retention.
Koreen Olbrish Pagano
Immersive Learning
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Use immersive learning design to train others using new technology.
Discover a framework for thinking in terms of immersive learning design.
Outline the process of designing for immersion.
See real examples of organizations that have applied these principles to solve learning and performance challenges.
Mark Allen
Aha Moments in Talent Management
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$29.95
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Unleash greater potential from your talent by making people a top priority.
Most executives would say that people are their most valuable asset; but even with the best intentions of putting employees first, companies can be held back by outdated policies. This business fable highlights 13 talent management principles, illustrating them in action at a fictional company with a charismatic and passionate Chief People Officer. Through the story, you will experience:
best practices to combat the ineffective and counterproductive talent practices that plague many organizations
assessment questions to evaluate the status of your organization’s talent practices
reflection questions to help YOU make a difference in your organization, regardless of your position
a path that enables top performers to advance and succeed.
Using people-centered talent management principles will inspire your employees, reshape your organization, and improve your bottom line.
Antoine Gerschel
Rapid Retooling
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Organizational and individual change is constant—it’s not a race to the finish line. Rapid Retooling explains that organizational change is a cyclical process, and shows readers how to constantly and rapidly adapt—or “retool”—themselves, their employees, and their organization business models to keep pace with technology and economic events. By implementing the strategies and tools presented in the book readers will forge a workplace culture that is flexible, resilient, and aware of events that affect its business. This awareness will allow for faster, more efficient, and more cost-effective change initiatives.
You will learn how to:
Build employees' business acumen, thereby increasing their ability to spot opportunities for driving revenue, as well as potential organizational threats.
Create a culture that encourages innovation
Link your organization's business goals to employees' personal goals, increasing their engagement with and dedication to their work.
Lisa Haneberg
Coaching Training
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Create made-to-order learning experiences that deliver results with Lisa Haneberg by your side. By emphasizing deep listening and empowering learners to pull coaching conversations forward, you’ll help coaches build experiences that count.
Coaching Training, the third book in the ATD Workshop Series, takes a service-oriented approach to workplace coaching. It teaches the essential skills trainers must master to give learners what they need when they need it. Each half-day, full-day, and two-day program in this volume comes with its own agenda to drive the workshop and includes online presentation slides, handouts, assessments, and tools.
About the Series
The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all.
Bob Whipple
Trust in Transition
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Culture is the key to a successful change initiative.
Organizations announce changes every day and expect, or at least hope, that people will react positively to them. The success, however, has everything to do with how leaders manage the transition.
Trust in Transition breaks down the entire change process—from the initial idea to the execution phases—identifying leverage points along the way that have a profound impact on the outcomes. Bob Whipple simplifies the issues, explaining that at its core, successful transitions happen because of positive human interaction. The concepts and techniques in this book will help you successfully merge two groups into a single functional unit using successful creative solutions.
This book:
presents a two-sided model contrasting the mechanical and cultural sides of a change effort
teaches you how to create and maintain trust during change
gives a clear view of the pitfalls and what to avoid
discusses antidotes for each issue presented and how to make reorganization efforts more effective
walks through a recovery process to help your people recover equilibrium.
Willis H. Thomas
Templates for Managing Training Projects
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Are you reinventing the wheel each time you create a training project? Organize your way to efficiency, with project management templates and tools specifically designed for training professionals.
This book is at its core a bank of training knowledge. Each customizable template is practical to use on training-related projects or ongoing operations.
In this book you will find:
forms to help you manage all aspects of your training project
helpful information to guide you as you institute an information system for your training department
templates that help you deliver business results and business success.Using good forms correctly can greatly increase productivity and consistency within a distributed network of project team members. Whether you are a project manager who has training responsibilities, or a trainer responsible for managing projects, this guide offers tools you need to maximize efficiency.
Elliott Masie
Big Learning Data
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Welcome to the big data revolution. In today’s wired world, we interact with millions of pieces of information every day. Capturing that information and making sense of it is the revolutionary impact of big data on business—and on learning.
Thought leader Elliott Masie and Learning CONSORTIUM Members bring a powerful new book to the T&D profession. They provide a SWOT analysis of big data and implications for learning and development professionals.
Big learning data is at your fingertips. You need to know why it matters.
Find out where to start with big learning data.
Think differently about the data you have.
Understand transparency, user sensitivity, and who owns "my" big data.
Richard Sites
Leaving ADDIE for SAM Field Guide
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Make your foray into successive approximations successful and as easy as possible.
In the 2012 bestseller, Leaving ADDIE for SAM, learning professionals were introduced to the Successive Approximation Model (SAM) and the Savvy Start—the key to a successful project kick-off. Together, these concepts incorporate contemporary Agile processes that simplify design and development, yielding more energetic and effective learning experiences. This companion Field Guide provides the job aids, tools, and templates you need to put the SAM methodology in motion and take your ISD practice to new heights. Complete with a foreword by Michael Allen, this book is an essential resource to create better, faster training products and “move the needle” on current training efforts.
In this book, you will:
Apply the principles and concepts behind Leaving ADDIE for SAM.
Update your training products with these contemporary, Agile design processes.
Use the job aids, tools, and templates provided to work on actual projects.
Patricia Pulliam Phillips
Survey Basics
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Learning and development professionals have embraced the concept of measurement, evaluation, and ROI. They know the importance of collecting valid, reliable data—but many want to build greater skills in asking the right measurement questions the right way. Experts in their field, Jack and Patricia Phillips have written a new book on measurement with Bruce Aaron, Survey Basics: A Guide to Developing Surveys and Questionnaires.
A must read if you need to develop effective, valid, and reliable surveys.
Designed to be a quick, concise crash course on survey development:
Design the instrument so that people find it easy to respond to
Ensure positive response rates
Watch for types of errors that can creep into survey results.
This book is a tool to help the L&D professional design and administer surveys and questionnaires. It describes the purpose of surveys and questionnaires, types of error that can creep into survey results, and considerations when developing specific survey questions. In addition, it offers advice to ensure positive response rates and how to design the instrument so that people find it easy to respond. The book includes content on validity and reliability, data analysis, and includes a chapter describing approaches to displaying data and reporting results.
William J. Rothwell
Creating Engaged Employees
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Maintaining high employee engagement is key to business success.
Research shows that many members of today’s workforce feel overworked and underappreciated—all factors that attribute to high turnover, low customer satisfaction, increased incidences of health and safety problems, and low productivity and profitability.
Engaged employees, on the other hand, feel recognized, encouraged, and supported—they demonstrate enthusiasm, inspiration, and pride in their jobs. Despite work demands and pressure, they successfully achieve their individual and team goals.
Creating Engaged Employees uses practical wisdom and scholarly research to answer:
What is employee engagement?
What makes someone engaged or disengaged?
How can we measure employee engagement?
How can organizations engage employees?
How can organizations keep employees engaged without causing burnout?
Chuck Hodell
SMEs From the Ground Up
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Sometimes SMEs can cause problems for your instructional design project. But have you done everything you could to understand, communicate with, and involve your SMEs successfully? From years of experience, there are guidelines for working well with everyone on the design team—but you must include considerations for SMEs. Learn from the good and the bad examples presented, plus use the charts to help you plan for better ISD-SME relationships.
Yael Hellman
Learning for Leadership
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If you are tasked with developing effective leaders, "teaching" just isn't going to be enough!
Teaching leadership can be one of the most fulfilling, as well as challenging, tasks of a trainer. Learning for Leadership builds on foundational learning and development concepts and practices to help trainers and facilitators develop programs that meet these challenges and turn learners into leaders. Yael Hellman illustrates how a truly "facilitative" classroom is structured, and she shows why it is the best environment to learn leadership skills. The author does so through the lens of group dynamics and her own experience facilitating leadership courses for the Los Angeles Police Department. The facilitative approach invites learners to practice leadership by being accountable for reaching learning objectives, taking initiative to solve problems, and nurturing their own ideas rather than leaning on authority.
This book includes everything you need to develop a facilitative leadership development course, including:
icebreakers or warm-ups to focus learners on the session's agenda
interactive instruction models to help them master content
ideas for group work, including collective projects; experiential exercises or games and joint activities that immediately apply new material
wrap-ups to summarize one session and link it to an upcoming one.
Facilitation integrates techniques from many adult learning approaches to produce creative, transformative, practical learning and leaders who are prepared to lead.
Erika Garms
The Brain-Friendly Workplace
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Transform your organization into a “best place to work” by using brain-friendly strategies.
It is an understatement to say that this is a difficult time to be a part of the American workforce. It is difficult for employees enduring the many seismic shifts in the work they do, the way they do that work, and the people with whom they collaborate in the workplace. And it is difficult for employers facing daunting challenges in hiring, training, retaining, and managing employees; implementing new ways of working; and redefining the work that the organization will do. This book describes several big workplace challenges that can be positively affected by brain-friendly strategies. Then it applies five “big ideas” from neuroscience to each of these challenges. By learning about these fundamental brain processes and adapting your organization’s culture to fit them, workplaces can be transformed.
Review the challenges facing workplaces today, and what’s on the horizon.
Learn the five brain-friendly strategies that use our brains in the way they naturally function.
Enhance your employees’ strengths and confidence by applying these strategies and become a “best place to work” award winner.
Annabelle Reitman
Creating a Mentoring Program
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Engage your employees with a mentoring program that spans across the generations.
With a workforce full of varying degrees of experience, the focus is often on the challenges of balancing a multigenerational staff. But what can be overlooked is what these generations can learn from each other. Senior members in organizations have expressed that they continually want to learn—and not only teach. These findings leadReitman and Benatti to create the Mentoring Partnership Model, which is a way for new and seasoned employees to partner and learn from each other. This book is a two-part presentation of how to implement this model into your organization: a facilitator’s handbook outlining the process and a participant’s workbook complete with worksheets and templates.
Use the Mentoring Partnership Model to pass on knowledge and retain and engage employees.
Covers the characteristics of an effective mentor and why mentoring works.
Offers step-by-step instructions of each stage of the program.
Includes the worksheets, evaluation forms, and checklists to use in your program.
About the Companion Workbook Creating a Mentoring Program: Partner's Workbook features worksheets, exercises, and evaluations developed specifically for Mentoring Partnerships Program participants. The digital workbook is customized to enable participants to complete, save, update, and print forms as they progress through the program.
Steve Gielda
Premeditated Selling
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Winning a sale doesn’t happen by accident. Selling requires thoughtful preparation and flawless execution. Because no two sales opportunities are exactly the same, a seller must develop a sales strategy for each opportunity that’s as unique as the opportunity itself.
Premeditated Selling: Developing the Right Strategy for Every Opportunity provides a scalable five-step process and tools for managing complex sales. The authors also explore strategic elements that exist in every major sales opportunity and use case studies to show best (and worst) practices in action. The end result is a book that gives readers a solid foundation for developing effective opportunity strategies.
Gabriel Ginebra
Managing Incompetence
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Day-in, day-out, managers and supervisors face a myriad of personalities in the workplace. Managing these individual characters can sometimes drive even the calmest boss into a frenzy. Here, for the first time in English, is a humorous, yet practical and effective title on how to deal with all those seemingly ‘incompetent’ people on your staff. Step-by-step, author Gabriel Ginebra guides you through the ‘Fougi Model’ to diagnose inefficiencies; and through this process, you’ll learn how to discern and improve people’s behaviors in the workplace. Business readers the world over have been impressed with this innovative approach to managing staff; you too, can benefit from this wisdom.
You will learn how to:
Revolutionize your managing style using the "Fougi Model."
Diagnose inefficiencies within your staff.
Discern and improve people's behaviors in the workplace.
Annmarie Neal
Leading From the Edge
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The old model of globalization—including offshoring to save money—no longer applies. Globalization now means you can better position your company for innovation and growth. To be a global leader, you must change and lead from the edge. Every day as a global leader seems to be a paradox: balancing the needs of daily operations while creating conditions that drive success in the future. Rather than try to resolve that paradox, this book helps you think about how to live within it, by developing essential traits and hearing from leaders who succeed globally.
Learn from seven top executives how they shifted from individual thinkers to leading and growing organizations in an ever-changing economy.
Learn the specific traits and model for business professionals to emulate and achieve success in global business enterprises.
Get the on-the-ground, common-sense advice that has been applied by today’s successful global executives.
Patricia Pulliam Phillips
Measuring the Success of Organization Development
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Measuring the Success of Organization Development: A Step-by-Step Guide for Measuring Impact and Calculating ROI, by Patricia Pulliam Phillips, Lizette Zuniga, and Jack J. Phillips, examines the strategic role of organizational development (OD), explains the reasons for measuring OD efforts, and proposes a framework for measuring effectiveness. Ultimately, OD practitioners will be able to determine how particular OD interventions correlate with business results; determine areas for investments, modifications, and cessation; justify budget allocations; and be more accountable for how money is spent within their organizations.
You'll learn how to:
Make the business case for OD.
Take the steps to accurately measure the impact of your OD programs.
Develop, implement, and maintain successful OD programs.Part I of the book explains the concept of ROI and outlines the steps to ensure accurate measurement of the effects of OD programs. Part II consists of case studies that show “evaluation in action,” providing a conceptual framework and workable suggestions for developing, implementing, and maintaining programs for measuring success in OD programs.
Peter R. Garber
The Manager's Employee Engagement Toolbox
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Everyone knows engaged employees are happier and improve the workforce. But engaged employees improve their managers' lives, too! Employee engagement has gotten the rap of being something "nice" to do, not something that can produce results. You need to reverse that perception in your organization by becoming an engaged leader yourself.
Align your management style with ways to improve your workforce.
Assess how you lead and what that says about engagement levels.
Learn what’s in it for you after you successfully engage your employees.
Jann E. Freed
Leading With Wisdom
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In Leading With Wisdom, Jann Freed takes the several years she spent interviewing more than 100 respected leaders, and distills their advice into eight practices that underpin leaders who connect and inspire others to achieve high performance. She takes the words of heavyweights such as Warren Bennis, Peter Senge, Stephen Covey, Marshall Goldsmith, Peter Block, and Margaret Wheatley, and presents their insights on what works and what doesn’t. Each chapter concludes with a practical application section that details ways to integrate the concepts into workshops and personal development.
Use the workshop and personal development suggestions to apply the eight practices into your daily life.
Learn from the words and personal stories of highly respected leaders.
Integrate the best of yourself and your life into your daily tasks and roles.
This book is for anyone in a position of influence in an organization, or those who train these individuals. It’s also for those who feel they are drowning in information, but starving for wisdom about what behaviors nurture people, organizations, and communities at large. Discussing her research process with these experts, Jann says, "When I asked about leadership—they told me about life." This book helps leaders integrate the best of themselves and their lives into the tasks and roles of leaders.
Lisa Haneberg
The ASTD Management Development Handbook
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The ASTD Management Development Handbook is a powerful collection covering many aspects of management in today’s business climate. Deftly edited by management expert Lisa Haneberg, The ASTD Management Development Handbook provides insightful thinking from modern management professionals who are in touch with the issues, challenges, opportunities, and dynamics present in contemporary corporate culture. While writing in a range of styles and on a variety of management- and leadership-related topics, these contributors have in common a great deal of real-world managerial experience, passion for their area of expertise, and a desire to share their cutting-edge thinking on best management practices.
Through this handbook, you will gain a greater understanding of:
complexity, power, and energy dynamics within organizations
workplace cultures where authenticity, openness, quality, community, happiness, and recognition flourish
the manager’s role in creating organizational culture
developing, leading, and maintaining successful teams
exploring management as a social act
creating, inspiring, and engaging productive workplaces.
The ASTD Management Development Handbook suffers from no blind spots or filler chapters. Instead, it is a vital, cohesive compilation of the most current thinking on modern managerial practices available today, filled with concise, focused, and pragmatic lessons and wisdom.
Caitlin Williams
Career Moves
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Shifting demographics, economic turmoil, globalization, and a connected mobile culture have dramatically changed the workforce. Experienced career experts Caitlin Williams and Annabelle Reitman show you how to create your dream career by using and blending these changes in your career-planning process. Explore key competencies that professionals need to be successful, and learn how to make them work for you. This third edition is packed with all new material to help you succeed.
Explore the key trends in the training profession.
Learn to embrace the changes in the training industry to advance your career.
Take advantage of the many exercises to help guide your career choices.
Tricia Emerson
The Technology Change Book
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As change goes, technology implementation is as big as it gets. Technology is a breathtaking investment. It often takes significant revenue and heck of a lot of work, devouring profitability, time, focus, and energy. Why do we do it? For the huge upsides: competitiveness, survival, domination, success. This book is for anyone whose neck is on the line to deliver.
How do you make sure you deliver? The key is to get people to use technology correctly. Technology is a tool. If you can’t harness the power of the people in your organization to use that tool correctly, you’ve lost. Authors Tricia Emerson and Mary Stewart, lifetime change professionals, posed a question to themselves and their colleagues: What do you wish you had known when you started your toughest technology project? The result is The Technology Change Book.
The tools in this book will help you:
Build a case for change.
Learn how to build a change team and create a change plan.
Communicate effectively.
Measure behavior change and react appropriately.
Norma Davila
Cutting Through the Noise
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Managers are flooded with theories, concepts, and ideas for how to improve employee engagement—but what works, and what doesn’t? This book helps managers cut through the clutter of all those strategies and find the one that works for them. Beginning with the myths and realities of employee engagement, authors Davila and Piña-Ramirez highlight the importance of organizational culture and context when it comes to keeping employees invested in the organization.
Understand the various stages of employee engagement.
Consider change management as a critical issue in employee engagement.
Learn how to maintain that engagement throughout your employees’ careers.
Toni Hodges DeTuncq
Integrated Talent Management Scorecards
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The term “integrated talent management” has been in vogue for several years, yet organizations are still trying to understand how to integrate talent management functions to achieve business results. Authors Toni Hodges DeTuncq and Lynn Schmidt use case studies from 17 different organizations to reveal best practices for demonstrating the value of integrated talent management. This book will show you how to:
Design and implement talent management initiatives that will benefit business.
Measure, evaluate, and demonstrate the impact of talent management initiatives at both a functional and organizational level.
Benefit from the insights of world-class organizations.
Barbara Carnes
Making E-Learning Stick
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E-learning and virtual training have become increasingly popular means of delivering workplace learning content, yet they often fall short when it comes to engaging learners. How can you ensure that learners understand the learning content and can apply their new knowledge back on the job? As with classroom training, you need to build in fail-proof ways of reinforcing the learning.
Making E-Learning Stick is comprised of 25+ easy-to-implement, low- or no-cost techniques that will increase learning transfer in both asynchronous e-learning and live virtual training. The techniques can be used alone or in combination with one another, providing you with numerous ideas and strategies for enhancing learning transfer.
A handy resource for any e-learning designer or facilitator, Making E-Learning Stick is the follow-up to the popular ASTD Press title Making Learning Stick.
Alexia Vernon
90 Days, 90 Ways
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In today’s business environment of slim budgets and ever-increasing demand for demonstrable results and return-on-investment, bringing recently hired team members into your organization efficiently and successfully is one of the most challenging tasks you face as a manager. Emphasizing how to incorporate younger professionals—those in the “Generation Y” demographic that will make up the single largest generation in the workplace by 2016—into your existing company structure, Alexia Vernon’s 90 Days 90 Ways: Onboard Young Professionals to Peak Performance demonstrates how to achieve the goal of getting new employees oriented, integrated, and trained within the first 90 days of their employment so they can make significant contributions to your business.
90 Days 90 Ways is based on nine easy-to-digest strategies for growing your new hires into competent, accountable members of your organization. These strategies include:
how to successfully design the crucial first-day experience for your new young professional
how to identify and communicate the most important concepts required for success in your organization
how to integrate your new hires into your workplace culture
how to develop employees who communicate effectively for maximum impact
how to create employees who deliver results, grow from mistakes, and are accountable
how to keep young professionals focused on their top priorities
how to teach relationship-building and service-orientation within your organization
how to create a possibility-centered culture, encourage autonomy, and foster work-life integration
how to empower peak performance in your employees, and grow the next generation of leaders.
These fundamental strategies are supported by 90 corresponding, practical tactics to help ensure the bottom-line effectiveness of your new-hire training program. Utilizing objective facts and figures; pragmatic, experience-based insights and suggestions; case examples; and hands-on exercises for you and your employees, 90 Days 90 Ways is truly a comprehensive guide to developing new talent which will contribute to your organization’s success.
A. Keith Barnes
Effective Management
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In any organization, there are key players—individuals who set the tone and the culture. Effective Management offers tips for them to become the instruments of change. The keys in this book will help managers support teams of people who rise to the occasion, solve problems proactively, and take advantage of positive opportunities.
Culture is at the root of organizational health. But culture comes from leaders. So winning culture only arises when an organization has effective management. There are many long books about how to become a better leader, but Effective Management gets right to the point: To engage with your employees, you need to practice the 20 keys. With practical stories of a fictional leadership team supplementing each chapter, A. Keith Barnes illustrates the concepts presented in the book. It is easy to see what goes right and wrong, rather than only finding out about leadership theory.
Some of the 20 keys to a winning culture include meeting dos and don’ts, who gets the credit, dealing with underperformers, and how to feature the benefits. Instead of reading 20 books on each issue, you should read this book to get to the real core of each issue, and see why changing your approach makes such a big difference in organizations.
Patricia Pulliam Phillips
Measuring the Success of Sales Training
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It has never been more important to show examples of sales skills at work. The process to evaluate these skills is sometimes perceived as straightforward and routine, simply a matter of tracking the sales gains after the program has been conducted. But credibly Measuring the Success of Sales Training programs is a bit more involved than that. Experts in the practice of ROI measurement, Jack and Patricia Phillips have collected a new book of ROI case studies, with a focus on sales training programs. The case studies presented in this book demonstrate how to use of the ROI Methodology to properly measure the results of sales programs.
These studies come from all over the world, in many different disciplines and concentrations, from financial services to the public sector. The use of the ROI Methodology addresses issues that are sometimes omitted from other casebooks. First, since many other factors influence sales, there must always be a step to isolate the effects of the sales training program on the sales (each study features this step). Second, when converting to monetary value, only the profit margins of increased sales must be used, not the sales themselves—a mistake made by many. Third, the stream of monetary benefits for the increased profits must be conservative, usually representing only one year.
Sponsors need a credible, conservative approach to measuring ROI—one that meets these challenges. All of the case studies in this book will address these issues, providing examples and benchmarks for others to use to evaluate these important types of programs.
Jim Teeters
Teach With Style
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The best facilitation techniques harness the unique strengths of individual instructors, while incorporating what the learners need to succeed. Classroom facilitators Jim Teeters and Lynn Hodges draw on more than 70 combined years of experience to share their unique and accessible approach to teaching adults. The Teach With Stylemethodology is a dynamic model built around four "instructor styles," each supported by strategies and tactics that you can use in the classroom. This book will help you improve certain facilitation techniques and skills while enhancing your natural strengths, for a balanced, fresh approach to adult instruction that will accelerate your students' learning.
Takeaways from this book:
The dynamic model is built around four instructor styles.
Includes more than 120 take-and-use learning tactics, plus a sample workshop.
Will help you teach better no matter the setting or your experience level.
Daniel P. Gallagher
The Self-Aware Leader
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The Self-Aware Leader provides practical and proven lessons on how becoming more self-aware within the context of your management practices will benefit you, your career, and your organization. Based on research by the author, it offers insights regarding those aspects of your management career about which you need to become self-aware, and which characteristics drive desirable leadership outcomes such as achieving success with projects, promotions, and professional satisfaction.
Some of the specific topics discussed in The Self-Aware Leader include:
defining the advantages of self-awareness in leadership
specific lessons on how to become a self-aware leader
guidance on how to successfully reinvent self, others, and the business
applying your self-awareness to the task of day-to-day management
the importance and value of profitable imagination in leadership
how thinking like a general manager can yield benefits to you and your organization
the power of Generosity QuotientTM and professional authenticity as leadership practices
how to put these lessons together by “connecting the dots” to boost innovation and success.
The Self-Aware Leader delivers a proven program to increased success for both you and your organization by outlining a path to greater managerial self-awareness. With its specific, experience-based insights for managers, The Self-Aware Leader is an extremely valuable resource for anyone interested in increasing their leadership skill set and furthering their managerial career.
Halelly Azulay
Employee Development on a Shoestring
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It has been estimated that 70 percent of employee development takes place through informal learning, rather than through formal learning events. Employee Development on a Shoestring offers insights and lessons for leveraging non-training activities for on-the-job employee development. This hands-on resource delivers specific implementation techniques for developing motivated, engaged employees in today’s “do more with less” business environment. A handy toolkit for any employee developer, this book provides templates and detailed guidelines to help busy managers develop their workforce in a way that is tailored to each employee’s strengths, development needs, and constraints without breaking the bank.
Employee Development on a Shoestring provides general employee development best practices as well as in-depth descriptions of the how-to specifics of 11 different employee development methods, including:
-Step-by-step guidance for initial goal-setting and preparation for effective development planning for every employee and development method.
-Templates, worksheets, checklists, and guidelines to make your employee development efforts effective and sustainable.
-A modular, customized approach to developing employees by tailoring the development method to each employee’s unique needs and each organization’s budget and constraints.
-Ways to capitalize on development ideas that are easy to implement immediately and cheaply such as self-directed learning, volunteering, sabbaticals and mentoring.
-The hidden value of job rotation, stretch assignments, and special teams for addressing your employees’ development needs while enhancing organizational results.
-The benefits of peer teaching and how to turn development into fun games and contests.
-Tools and techniques for developing employees by letting them turn stories from the frontlines into digital content for everyone’s benefit and why developing “innovation zones” within your organization may bring huge learning and development rewards.
-An examination of social learning and the use of multiple collaborative online tools for real time, on-the-job employee development.
Employee Development on a Shoestring is a comprehensive tutorial for all managers, supervisors, trainers, human resources (HR) personnel, coaches, and other professionals who are involved in developing employee competence efficiently and cost-effectively.
Anne Bruce
Leaders Start to Finish, 2nd Edition
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Are you responsible for creating a leadership training program for your organization, but don’t know where to start? Do you already have experience in developing leadership training programs, but want to improve the efficacy of your current offering? Either way, Leaders – Start to Finish offers detailed, specific insight and instructions on how to develop highly effective leadership training programs that will produce engaged and authentic leaders in your organization.
Within the framework of providing detailed, workable, real-world suggestions and examples for building or improving your leadership program, some of the specific topics covered in Leaders – Start to Finish include:
developing authentic, engaged leaders
closing the gap on generational leadership
utilizing leadership competencies
developing strategic and tactical plans
planning for smooth, efficient succession
developing human capital
leading with integrity, values, intuition, and stronger ethics
building stronger teams
managing the talent cycle
becoming an influential leader
incorporating the “three P’s” – purpose, passion and performance – into your leadership training
an overview of current leadership trends.
With numerous case examples from the real world, as well as checklists, discussion questions, practical exercises, training tips, and more, Leaders – Start to Finish gives you everything you need to create a professional, effective, efficient leadership training program, whether you’re starting from scratch or are interested in improving your current training protocols.
Michael Allen
Leaving Addie for SAM
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The ADDIE process is past its prime.
It was developed long before Agile and other iterative processes that have introduced greater efficiencies in design and development, fostered more creativity, and addressed effective stakeholder involvement. Leaving ADDIE for SAM introduces two new concepts—SAM, the Successive Approximation Model, and the Savvy Start. Together, they incorporate contemporary design and development processes that simplify instructional design and development, yielding more energetic and effective learning experiences.
This book is a must-read for all learning professionals who have a desire to let go of outdated methodologies and start creating better, faster training products today.
Reuben Tozman
Learning On Demand
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Learning on Demand presents new ideas around the topic of web-enabled instruction, challenging long-held beliefs about proper ‘design’ and the methods for engaging students. Drawing on technology trends, this book shows that accessibility of information on demand overshadows ‘interactive design’ for creating effective web-based instruction. In addition, the trends that are evident outside of the training and development industry are ones that could empower and bring training and development professionals into vital roles within an organization.
Learning on Demand showcases fascinating examples of web and mobile technologies that are based on an increasingly open web platform. Right now, technology innovations are moving faster than innovations in learning. The showcase of technologies presented in this book can create a baseline of innovation to use for comparison in the future. We must continue to look at new, developing technologies, and assess whether training and development trends are taking advantage of these technologies. If they are not, we need to examine how we can do so moving forward. This book will discuss new ways of measuring the effectiveness of web-enabled instructional solutions based on the success of business intelligence and web analytic technologies.
Wayne Turmel
10 Steps to Successful Virtual Presentations
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$19.95
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Whether you're presenting training exercises, team meetings or a sales pitch, you can present like a pro, deal with technological glitches, appear calm under pressure, and deliver value-packed virtual presentations. Millions of web meetings take place every day, yet they are often boring, poorly conducted, and technologically challenged. But that doesn't have to happen to you!
Now you can learn how to make your online meeting as engaging as an in-person presentation. Whether you're presenting general information, training exercises, team meetings or sales pitches, this book helps you present like a pro and appear calm under pressure. You can facilitate discussions, handle Voice over Internet Protocol (VoIP) issues, listen to and engage your audience, and multitask effectively. Plus you'll have case studies, rules of thumb, ready-to-use tools, checklists, and tips to share with coworkers. With this book to guide you, you can become a competent, confident, credible online presenter and deliver real value to your audience.
Table of Contents:
Step 1: Identify your learning objectives and outcomes
Step 2: Learn the virtual presentation platforms
Step 3: Plan your presentation
Step 4: Learn to work with others
Step 5: Build compelling content (presentation templates) (add four types)
Step 6: Building good visuals
Step 7: Refining your vocal skills
Step 8: Rehearse
Step 9: Multitasking and using the tools
Step 10: Follow-up and learn
Peter R. Garber
More Turbulent Change
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$24.95
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Companies change all the time. Technology changes and economies shift, so it is tough for everyone: employees, managers, and executives. Today, there are more turbulent changes than ever—and they happen faster, so everyone has to quickly adjust. In More Turbulent Change, you learn early warning signs to detect change, common reactions, and new ways to face workplace change. Find out how you react, and create change within yourself to meet your new surroundings. Develop the skills needed to create a positive workforce with more engaged and productive employees.
For employees, get to know behind-the-scenes action in companies, so you can apply it to yourself and your goals and learn to take advantage of the career opportunities turbulent change brings. For managers and executives, learn how employees react to different change processes and use that knowledge to help employees see change as opportunity.
This book also gives simple tips to improve any change initiative—make your changes happen more smoothly! Learn to understand and manage trends in changing businesses, and you can be ready to shape your career the way you want.
Jack J. Phillips
10 Steps to Successful Business Alignment
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Defining business alignment as the process of “ensuring that a new project, program, or process is connected directly to business impact measures, usually expressed in terms such as output, quality, cost, or time,” 10 Steps to Successful Business Alignment offers concrete input, detailed suggestions, and pragmatic know-how on how to plan for, implement, and maintain effective alignment for projects of nearly every size and scope. Written by a pair of renowned experts in the field of business measurement and evaluation, 10 Steps to Successful Business Alignment shows how to connect projects to business measures, and how to maintain alignment with those measures throughout a project’s entire life cycle. This book covers the full spectrum of issues related to alignment, including planning the alignment with clients; determining payoff, business, performance, and preference needs; addressing high-level objectives; measuring impact; reporting the results of the alignment; and more.
In providing both a conceptual framework as well as nuts-and-bolts information on how to achieve meaningful, effective alignment, some of the topics on which this volume drills down into useful specifics include:
how and when to discuss alignment with clients
which projects are (and which projects aren’t) appropriate for applying alignment
the proper ways to clarify and manage expectations of the alignment process
best practices for addressing the needs of a project and the related alignment program
a discussion of the factors that contribute to the success of alignment
how to achieve buy-in on alignment from stakeholders in a project
a detailed, highly objective review of how to measure the impact of alignment
why isolating the impact of alignment process is crucial
the most effective ways to report and communicate your results.
Truly a comprehensive resource on alignment, 10 Steps to Successful Business Alignment delivers practical insight on every step of the alignment process, and is essential reading for every professional involved in creating, maintaining, and verifying alignment.
Jonathan Halls
Rapid Video Development for Trainers
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Rapid Video Development for Trainers meets the needs of companies and individuals who are thinking about or have dabbled in video production. Although producing focused, high quality video is well within the capability of nearly every development professional, the skill sets required to do so have not traditionally fallen within most trainers’ job descriptions. This is where Rapid Video Development comes in: a comprehensive tutorial covering every aspect of web-based video development, this book provides both the theoretical overview and the nuts-and-bolts instructions for creating professional quality video quickly, easily, and inexpensively.
Written specifically for trainers by a 20-year media industry veteran who has worked in Europe, America, and Asia, Rapid Video Development explains in clear, non-technical language everything you need to know to create exceptionally instructive, cost-effective video yourself.
Some of the topics discussed include:
the opportunities presented to trainers by the advent of inexpensive digital technology
the principles, psychology, and philosophies behind effective video
what constitutes an appropriate situation in which to utilize video as a training medium
the various, distinct layers (visual, spoken word, music and sound effects, and more) that comprise an effective, high quality video
techniques for using effects to enhance—rather than detract from—the impact of your video
designing and implementing an efficient, productive workflow
thorough coverage of the tools you’ll need, with a heavy emphasis on the most cost-effective software and hardware for your project
detailed input on how to shoot great video, with sections on lighting, framing, and safety
important tips on basic digital video camera care and use
how to edit your video for maximum clarity, consistency, and aesthetics
a full chapter on the digital technology involved with putting your video on the web
a summary 12-point plan for achieving success with your training video
At a time when training and development budgets are being decreased, staff must be able to do more with less. And, since web-based video is rapidly assuming a critical role in corporate training, the ability to create highly effective video in-house is crucial. Rapid Video Development is your invaluable educational resource for every aspect of professional-quality, cost-effective web video production.
Patricia Pulliam Phillips
Measuring the Success of Coaching
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How can you develop an effective means for measuring return on investment (ROI) in coaching? With its two dedicated sections, Measuring the Success of Coaching discusses both the principles behind measuring ROI in coaching (including specific protocols for objectively measuring ROI in coaching programs), as well as delivering a broad array of pragmatic, applicable case studies from a range of organizations. Some of the specific topics covered in Measuring the Success of Coaching include:
a general introduction to the concepts behind return on investment, and how to calculate it
a discussion of the ROI Methodology™ and the ROI process model
suggestions for effectively planning your ROI evaluation program, data collection, data analysis, and reporting procedures
input and examples of how to improve the coaching process itself
an extensive selection of highly detailed, thoroughly researched case studies of organizations that have developed and implemented programs for measuring ROI in coaching, from a wide variety of industries, and including international companies.
Measuring the Success of Coaching offers a clear, complete, and detailed explanation and treatment of the principles behind return on investment in coaching. It provides a conceptual framework; workable suggestions for developing, implementing and maintaining programs for measuring ROI in coaching; and practical, germane case studies. Measuring the Success of Coaching is a comprehensive resource for trainers, coaches, managers, human resources (HR) personnel, and other professionals interested in or tasked with creating programs for measuring return on investment within organizations.
Roger Kaufman
Needs Assessment for Organizational Success
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$26.99
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This valuable title links the fundamental training design technique of a needs assessment as a basis for all organizational improvement initiatives. Based on an Organizational Elements Model (OEM),authors Kaufman and Guerra-Lopez approach fully complete needs assessment as including not just needs and wants, but also societal value. Incorporating the model to add to the traditional ADDIE design process, this book provides new insight in managing the needs assessment process to structure performance improvement across all aspects of measurement and supportive decision-making tools.
Pat Galagan
The Executive Guide to Integrated Talent Management
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$28.95
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Nineteen experts examine research-based theories and current practices in highly successful enterprises, and explain how you can adopt effective, state-of-the-art methods to integrate your talent management functions.
People are the most important asset in any organization, yet managing talent as a cohesive strategy is surprisingly rare. Far too many organizations are stuck in the tradition of letting human resource "silos" separate the components of talent management, rather than encouraging communication, cooperation, and effective integration of these functions.
The Executive Guide to Integrated Talent Management paves the way to integrated talent management by assembling the collective experience and insight of 19 experts who examine research-based theories and current practices in highly successful enterprises. These contributors (including Marshall Goldsmith, Peter Cappelli, Leslie Joyce, and Edward E. Lawler, among others) provide practical advice about how you can adopt effective, state-of-the-art methods in your own organization.
You'll benefit from the different perspectives of these world-renowned thought leaders and practitioners as they explain how to develop a comprehensive strategy that aligns big-picture organizational goals with the challenges of finding and keeping talent. You'll also learn firsthand about the best practices of corporations like 3M, Agilent, GE, Hertz, Cisco, and others who have pioneered efforts to make their organizations perform better through people.
Peter R. Garber
Coaching Employee Engagement Training
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Coaching Employee Engagement Training is written for managers and other leaders who, regardless of their level of experience, wish to facilitate and support the development of truly engaged employees within their organization. Using clear suggestions on improving employee coaching skills, Coaching Employee Engagement Training focuses on the fundamentals of successful employee coaching, and delivers powerful, pragmatic lessons within an easy-to-use, highly efficient workbook format. With its comprehensive approach to teaching employee coaching, Coaching Employee Engagement Training is a valuable resource for everyone interested in creating a more engaged workplace environment.
Some of the topics covered in Coaching Employee Engagement Training include:
Creating and presenting highly effective training materials and methods.
Tailoring your training to your specific audience.
Choosing and implementing appropriate, applicable program formats.
Utilizing the detailed lesson plans and user guides included in the book.
Understanding the three levels of coaching communication.
Deploying specific, detailed role-playing scenarios and suggestions.
Objectively assessing and evaluating your training and coaching programs.
More than just a manual, Coaching Employee Engagement Training is a complete resource offering in-depth lessons, suggestions, exercises, worksheets, and evaluation forms. Coaching Employee Engagement Training offers managers and leaders at every level of experience and organizational rank the tools needed to create and maintain a high degree of meaningful, organic employee engagement.
